What users are saying about
21 Ratings
14 Ratings
21 Ratings
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Score 7.3 out of 101
14 Ratings
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Score 5.8 out of 101

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Likelihood to Recommend

Arcserve Backup

Arcserve UDP is fully suited for small to large size environments that need complete data protection solutions with the ability to run the fastest backups, replications, instant VM and DR.
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Networker

Networker is well suited for small to medium environments where additional features aren't needed. Dealing with additional devices and light disk to disk backup works fairly well. Where it may be less appropriate, at least before version 9, would be in environments where complex enterprise level schedules might be required or which have applications which need specific backup needs.
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Feature Rating Comparison

Data Center Backup

Arcserve Backup
8.2
Networker
7.8
Universal recovery
Arcserve Backup
8.4
Networker
7.0
Live recovery
Arcserve Backup
8.6
Networker
6.4
Recovery verification
Arcserve Backup
8.6
Networker
8.4
Business application protection
Arcserve Backup
8.0
Networker
6.0
Multiple backup destinations
Arcserve Backup
8.5
Networker
8.9
Incremental backup identification
Arcserve Backup
8.1
Networker
8.4
Backup to the cloud
Arcserve Backup
7.0
Networker
6.4
Deduplication and file compression
Arcserve Backup
8.1
Networker
10.0
Snapshots
Arcserve Backup
7.7
Networker
10.0
Flexible deployment
Arcserve Backup
8.5
Networker
8.4
Management dashboard
Arcserve Backup
8.2
Networker
6.6
Platform support
Arcserve Backup
8.9
Networker
7.4
Retention options
Arcserve Backup
8.0
Networker
7.9
Encryption
Arcserve Backup
8.8
Networker
7.0

Pros

  • A solid reliable backup solution with a proven track record.
  • Great functionality that allows monitoring and provides alerts.
  • A cost-effective solution, especially for smaller sites.
  • Restoration when needed, has always been able to give us the data required without failure.
  • Product support has always been excellent when needed.
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  • When used with a Data Domain appliance, using either DDBOOST or a VTL, it is quick and does a wonderful job of deduplication. We have 2.3 PB stored on a 140 TB DD 4500. While this is expensive storage, the cost for 2+ PB would be even higher.
  • It does a good job of brick-level backups of Exchange mailboxes, and does so in very good time. A few hours backs up our entire organizations mailbox stores in a way that provides object level restore.
  • Used in combination with DPA (Data Protection Advisor), it has a very good reporting capability. DPA, however, requires more than just surface knowledge in order to get really good reports, and the DDOS changes can wreck havoc with customized reports.
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Cons

  • Has a steep learning curve to the product, if not experienced in backup solutions.
  • Windows backup and restore functionality is excellent, however, we have found Linux somewhat lacking.
Rob Bates profile photo
  • Networker's customer service could use a bit of improvement. While some problems are handled quickly, complex issues sometimes have limited responses with difficulty to escalate up the chain.
  • Networker prior to version 9 is using outdated policy configuration which tends to make some backup windows and obligations awkward.
  • Networker needs a bit better method for accommodating plugin integration with other applications, and better documentation on implementation of those modules.
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Likelihood to Renew

Arcserve Backup10.0
Based on 1 answer
Arcserve UDP provides our organization lots of benefits and it is much more than a simple backup and restore solution. We use it for cross platform DR, storage agnostic replications, DR solution instead of VMware SRM and more.
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Networker1.0
Based on 1 answer
There are three reasons for not renewing our use of NetWorker: 1) the rising and extremely high cost of support and proprietary hardware needed for deduplication, 2) the complete unreliability of the product (we couldn't recover from a true disaster if we wanted to), and 3) the horrible support from EMC for the product
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Usability

No score
No answers yet
No answers on this topic
Networker1.0
Based on 1 answer
NetWorker has the clunkiest interface and unfriendliest CLI with which I have ever had to work. I spent three years hating this application because it took ALL of my time just to keep it running. Even then, I had no confidence in our ability to recover from a disaster because of its unreliability.
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Support

No score
No answers yet
No answers on this topic
Networker1.0
Based on 1 answer
EMC's support of NetWorker, with rare exceptions, was a nightmare. Their "follow the Sun" approach was a good concept, but did not work well for us. We spend huge amounts of time waiting for someone to get back to us after opening support tickets. When someone would get around to responding, English was usually not their first language. Consequently there was a lot of time spent saying, "Please repeat that. I didn't understand you." Initial responses were almost alway from someone who just wanted to email a link to a document to read--usually one that had nothing to do with the issue at hand--or would promise to contact us but would not follow through for days on end. Almost every time we had a serious issue it required phone calls and emails to support managers before a technician would even be assigned to a ticket. Horrible, horrible support experiences.
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Implementation

No score
No answers yet
No answers on this topic
Networker1.0
Based on 1 answer
How can anyone build a house without a blueprint? NetWorker was ramrodded into place here without a design or implementation plan. The result was a setup that was doomed from the start and never worked reliable over the full three years of our contract obligation.
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Alternatives Considered

To be succinct, we have used Veeam B&R for a number of years, against our VM environment, and we have yet to find anything that tops it. However, if you have physical machines in your environment still, then Arcserve is a great option, especially for the replication aspect.
Backup Exec has fallen behind the pack since we used it a number of years ago and changes to the platform have severely weakened the product. Arcserve sits above Backup Exec.
Druva we have just started using, mainly for our laptops, but they do have a cloud-based backup solution that we looked at.
Rob Bates profile photo
Networker appears to be decent against NetBackup and Backup Exec as far as policy-based backup solutions are concerned and for stability. But it isn't as close to the virtualization layer as Veeam is and is not as feature rich as CommVault is, especially as it relates to integration with other applications.
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Return on Investment

  • Deploying Arcserve UDP with the "copy-to-tape" option allowed us to reuse well over 50 LTO5 tapes used by our previous backup solution. Further, we extended data retention on site (maintaining monthly backups on disk) as well as extending off site data retention on tape.
Jerry Shakal profile photo
  • Networker has been reliable for an extended amount of time to meet our minimal needs for backup and disaster recovery.
  • The software, with few exceptions, has operated normally without problems and upgrades have gone fairly quickly, ensuring positive impact in terms of continuance of backup integrity
  • Networker's costs, however, have caused us to recently look at other solutions as the licensing model prior to the capacity based model has become confusing and too complex.
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Pricing Details

Arcserve Backup

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Networker

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details