What users are saying about

Arcserve Backup

19 Ratings

Networker

13 Ratings

Arcserve Backup

19 Ratings
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Score 7.4 out of 101

Networker

13 Ratings
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Score 5.7 out of 101

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Likelihood to Recommend

Arcserve Backup

Arcserve UDP is fully suited for small to large size environments that need complete data protection solutions with the ability to run the fastest backups, replications, instant VM and DR.
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Networker

I would not recommend NetWorker to anyone for any reasons. It is huge, cumbersome, extremely problematic and EMC's support organization with rare exceptions is the worst in the industry. We have had nothing other than serious problems with it for three years, despite consistent attempts to get it working correctly. Every time an EMC engineer came on site (always someone different) that person would ask "Why did you do it this way? That's not the best way to do it." He/she would then change things to how they thought it should be set up (in direct contrast to what the previous EMC person had done and said). In other words, there are no consistent best practices across their support organization. This caused major issues for us, and left me extremely stressed knowing that there was no way in hell we could ever recover from a true disaster.
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Feature Rating Comparison

Data Center Backup

Arcserve Backup
8.9
Networker
7.8
Universal recovery
Arcserve Backup
8.8
Networker
7.0
Live recovery
Arcserve Backup
8.6
Networker
6.5
Recovery verification
Arcserve Backup
8.9
Networker
8.4
Business application protection
Arcserve Backup
8.8
Networker
6.0
Multiple backup destinations
Arcserve Backup
9.3
Networker
9.0
Incremental backup identification
Arcserve Backup
8.4
Networker
8.4
Backup to the cloud
Arcserve Backup
8.8
Networker
6.4
Deduplication and file compression
Arcserve Backup
9.3
Networker
10.0
Snapshots
Arcserve Backup
8.4
Networker
10.0
Flexible deployment
Arcserve Backup
8.9
Networker
8.5
Management dashboard
Arcserve Backup
9.3
Networker
6.5
Platform support
Arcserve Backup
8.9
Networker
7.4
Retention options
Arcserve Backup
8.9
Networker
7.9
Encryption
Arcserve Backup
9.6
Networker
7.0

Pros

  • Backup of Virtual and Physical Machines
  • Replication
  • Instant Virtual Machines
  • Copy to Tape
  • Automatic testing of Disaster Recovery environments
  • Virtual standby automatic restore of VM's and Physical machines
  • Backup using hardware snapshots
  • Backup of Exchange 365
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  • When used with a Data Domain appliance, using either DDBOOST or a VTL, it is quick and does a wonderful job of deduplication. We have 2.3 PB stored on a 140 TB DD 4500. While this is expensive storage, the cost for 2+ PB would be even higher.
  • It does a good job of brick-level backups of Exchange mailboxes, and does so in very good time. A few hours backs up our entire organizations mailbox stores in a way that provides object level restore.
  • Used in combination with DPA (Data Protection Advisor), it has a very good reporting capability. DPA, however, requires more than just surface knowledge in order to get really good reports, and the DDOS changes can wreck havoc with customized reports.
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Cons

  • File System Archive is limited without stubbing
  • Virtual Standby is limited to Windows only
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  • NetWorker has a number of glaring flaws. For starters, it does not have any built-in vaulting capability. I simply cannot believe that EMC thinks nobody takes tapes out of their libraries. Their response to our inquiry about it? "We can write a program for you that will cost x-thousands of dollars, or you can develop one yourself." We wrote our own customized program to vault tapes.
  • NetWorker does not posses any Disaster Recovery reporting capability. Again, we had to custom code reporting for this so that tape librarians would know what tapes to recall from offsite storage for entire groups of servers. During a crisis there isn't time to be doing that on a one at a time basis for hundred or thousands of servers.
  • NetWorker is extremely sensitive to DNS changes, and appears to cache DNS data in hidden locations. We have servers being reported by NetWorker as not connected when they were decommissioned years ago, removed from AD and DNS, yet we still cannot get NetWorker to stop complaining about them.
  • NetWorker does not play well at all with multi-homed clients (more than one network interface). In environments where it is not conducive to backup servers of a production network, it becomes crucial to do so over a dedicated or secondary LAN. This causes huge issues with NetWorker.
  • If a group contains a number of clients, and one of those gets hung up during a backup, the entire group fails. That is a very wasteful approach for both time and infrastructure resources. Instead, it should fail the one client and allow the remainder in the group to complete successfully. It should also allow the group run to be canceled and still keep the good clients backups rather than registering the entire group as failed.
  • There is no way in NetWorker to identify specific file/directories that fail to backup successfully. It will report on savesets, but I need to know that file abc.dat or directory F:\Program Data\ failed and why. It does me no good to get a warning that the saveset for the F drive failed. What failed and why? It may have been a critical problem, or it may have been of no importance.
  • We endured three years of NetWorker experiencing problems, enduring a grueling process of trying to get knowledgeable and rapid support -- sometimes taking days and weeks, and only after getting really pushy with support managers -- only to have the problems return over and over. For example, it has been a regular issue for the peer information to get clobbered for no apparent reason. The result is the backup fails for that client, and then I have to go in and remove the peer information on the NetWorker Server, all affected Storage Nodes, and the client. I can now run nsradmin -p nsrexec and then the print and delete statements for nsr peer information in my sleep.
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Likelihood to Renew

Arcserve Backup10.0
Based on 1 answer
Arcserve UDP provides our organization lots of benefits and it is much more than a simple backup and restore solution. We use it for cross platform DR, storage agnostic replications, DR solution instead of VMware SRM and more.
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Networker1.0
Based on 1 answer
There are three reasons for not renewing our use of NetWorker: 1) the rising and extremely high cost of support and proprietary hardware needed for deduplication, 2) the complete unreliability of the product (we couldn't recover from a true disaster if we wanted to), and 3) the horrible support from EMC for the product
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Usability

No score
No answers yet
No answers on this topic
Networker1.0
Based on 1 answer
NetWorker has the clunkiest interface and unfriendliest CLI with which I have ever had to work. I spent three years hating this application because it took ALL of my time just to keep it running. Even then, I had no confidence in our ability to recover from a disaster because of its unreliability.
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Support

No score
No answers yet
No answers on this topic
Networker1.0
Based on 1 answer
EMC's support of NetWorker, with rare exceptions, was a nightmare. Their "follow the Sun" approach was a good concept, but did not work well for us. We spend huge amounts of time waiting for someone to get back to us after opening support tickets. When someone would get around to responding, English was usually not their first language. Consequently there was a lot of time spent saying, "Please repeat that. I didn't understand you." Initial responses were almost alway from someone who just wanted to email a link to a document to read--usually one that had nothing to do with the issue at hand--or would promise to contact us but would not follow through for days on end. Almost every time we had a serious issue it required phone calls and emails to support managers before a technician would even be assigned to a ticket. Horrible, horrible support experiences.
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Implementation

No score
No answers yet
No answers on this topic
Networker1.0
Based on 1 answer
How can anyone build a house without a blueprint? NetWorker was ramrodded into place here without a design or implementation plan. The result was a setup that was doomed from the start and never worked reliable over the full three years of our contract obligation.
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Alternatives Considered

We have selected ARCserve v.s the competition for several reasons - the Arcserve UDP data reduction was by far better than the competition, Additionally we found the solution easy to use compared to other alternatives, with the greatest replication and advanced features such as immediate access to backed up data without restore, SLA meeting and more.
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Previously I have used MS DPM and Symantec Backup Exec. I think they all have similar strengths and drawbacks actually. In general, BE/DPN have slightly better interfaces and terminology but slightly worse backup and recovery reliability. I would recommend Networker over them for the reason of reliability as I have experienced it. My disclaimer is that I worked with DPM and BE many years ago at this point so all this software may have improved at different rates. Backups and backup software continue to be seen as a huge but necessary time sink for me and I plan on doing more evaluations to see if there is better software out there. I am looking at trying Veeam but have not yet had a chance to evaluate, for example.
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Return on Investment

  • Using arcserve UDP we managed to reuse the storage used for the previous solution and extend the backup retention to 3 months from two weeks!
  • The cost of using a single solution for backup, DR and replication is much lower than using backup software, VMware SRM and storage replications.
  • BMR capabilities and v2v allows us to use VMware on the production mixture of VMware and hyper-v on the DR to reduce the costs.
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  • Networker has helped reduce risk of data loss. We have many compensating controls for business user level data but Networker has been helpful with full image recoveries. Sometimes an IT mistake can be hard to back out of and/or rebuilding from scratch isn't a good option. Networker has helped save lots of IT engineer's time in our company.
Josh Dix profile photo

Pricing Details

Arcserve Backup

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Networker

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details