Arcserve Backup vs. Veeam Data Platform

Arcserve UDP is fully suited for small to large size environments that need complete data protection solutions with the ability to run the fastest backups, replications, instant VM and DR.

We have a small deployment with a handful of physical hosts and two dozen or so virtual servers. It's been a perfect fit for us to manage all those backups and to restore entire systems from or even pull specific files/folders from a backup as needed if just a few things need changed/rolled back.

Incentivized

• Arcserve Backup has many offerings to fit many business sizes and needs.
• It offers excellent features like dedupe, high availability, DR, and BMR.
• Arcserve Backup sales and technical support is good to work with.
• Very nice reseller program and benefits.

Incentivized

• File-level restore is quick, reliable, and much simpler than other platforms I've used
• Replication is extremely simple to configure and test
• Agent setup for user endpoints and subsequent backup storage is incredibly simple
• Cloud repository configuration is extremely straightforward and well-documented

Incentivized

• Has a steep learning curve to the product, if not experienced in backup solutions.
• Windows backup and restore functionality is excellent, however, we have found Linux somewhat lacking.

Incentivized

• Support could stand to improve by a bit. The level of support has seemingly lessened over the years I've been using it.
• It needs to be able to report backup repository statistics better when XFS and ReFS are in use.
• It could be a little better about cleaning up after itself (old logs, etc.).

Incentivized

Arcserve UDP provides our organization lots of benefits and it is much more than a simple backup and restore solution. We use it for cross platform DR, storage agnostic replications, DR solution instead of VMware SRM and more.

I have used many other data backup products that are on the market. I trust the configuration options within Veeam to do as they are labeled, without any specific back end software changes that may cause backups to fail if you don't use a systems integrator.

I trust the product for my own home environment as well due to relationship I have with the product at work.

Incentivized

Veeam is fairly simple in terms of how it is set up; its not an overly-complicated dashboard that can be intimidating to less technically-inclined users. Veeam also offers good instructional videos to help users work through how to do specific functions. I appreciate that they have specific video tutorials rather than having users scroll through a cumbersome manual.

Incentivized

The Veeam Backup & Replication solution is up and running every time you need it as it was planned. In more than 3 years that we have been using the product every night, it might have failed or presented an error once or twice, so the availability percentage is almost at 100%.

Incentivized

Veeam does a good job with backing up our servers in a timely manner. We are still at the beginning of our Veeam use and are pleased with the speed at which we can access the system as well as the backups and restore points. Veeam is definitely superior to our previous backup system in terms of speed and accessibility

Incentivized

Arcserve Backup support is usually very good. Their chat is usually able to fix most general issues, but will escalate more in depth issues to technical engineers that call you back. Their product knowledge is really good and usually resolve issues promptly.

Incentivized

The support team has never asked me to jump through silly hoops or waste time on pointless exercises. They seem to truly have a handle on what may be wrong. In fact, when we were having trouble getting our license renewal setup (because of yet another license migration at Veeam) a support incident got us connected to the right people to get our renewal done in time.

Incentivized

(I assume this question should say "Veeam" and not "Crownpeak Universal Consent Platform") Planning is key. Planning your backup schedule, size, data restore points, replication if you're doing that, &c. Testing is also important; make sure you back something up and then do a test restore. Set up alerts so you know if things aren't working (or even if they are, always good to know that too).

Incentivized

We use Veeam Backup and Replication at our larger sites where Vmware Virtualization is being used and is our product of choice in this venue. When it comes to our smaller sites, nothing is more affordable and reliable than Arcserve Backup.

Incentivized

We used Zerto and CA Arcserve to address these needs without migrating to Veeam Backup & Replication. Zerto is a very successful instant backup and we are still using it now. It does what Veeam application cannot do in instant replication. CA Arcserve, on the other hand, is clearly lagging behind the Veeam Backup & Replication product and does not meet today's requirements.

Incentivized

In terms of scalability for our company, Veeam was able to cover our backup needs with ease. They have options for even more individualized backup if we were to need them; i.e. if a specific workstation needs its own independent backup. We have not used these resources yet, but I am confident they will be beneficial to our company in the near future.

Incentivized

• Deploying Arcserve UDP with the "copy-to-tape" option allowed us to reuse well over 50 LTO5 tapes used by our previous backup solution. Further, we extended data retention on site (maintaining monthly backups on disk) as well as extending off site data retention on tape.

• Confidence before starting riskier maintenance windows is a large component of what veeam is able to offer for us
• Some of the segmentation between different backup servers across our data enters causes unnecessary delays or backups that are duplicated unnecessarily
• Lack of certain storage vendors being natively supported requires hacky workarounds not fit for a production environment

Incentivized