What users are saying about
61 Ratings
61 Ratings
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Score 6.9 out of 101
362 Ratings
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Score 8.1 out of 101

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Likelihood to Recommend

Ariba

Ariba Contract Management is one of the best solution available and if you SAP ERP then I think there is no second thought.
Shalindra Singh profile photo

Concur Travel and Expense

The audit log is one the important features that we looked for in travel/purchase request system. However, if you're a smaller company and doesn't need this audit history for financial audit, you can do fine with a less expensive travel and expense software.
No photo available

Feature Rating Comparison

Contract Authoring

Ariba
7.6
Concur Travel and Expense
Contract creation
Ariba
7.6
Concur Travel and Expense
Contract templates
Ariba
7.3
Concur Travel and Expense
Clause library/saved fields
Ariba
7.7
Concur Travel and Expense
Guided logic
Ariba
7.7
Concur Travel and Expense

Contract Collaboration

Ariba
7.3
Concur Travel and Expense
Contract sharing
Ariba
7.7
Concur Travel and Expense
Contract editing
Ariba
7.3
Concur Travel and Expense
Collaborating on contracts
Ariba
7.3
Concur Travel and Expense
MS Word plug-in
Ariba
6.4
Concur Travel and Expense
Approval process
Ariba
7.6
Concur Travel and Expense
Interdepartmental workflows
Ariba
7.6
Concur Travel and Expense

Contract Monitoring

Ariba
7.8
Concur Travel and Expense
Contract database
Ariba
7.7
Concur Travel and Expense
Legacy contracts
Ariba
8.1
Concur Travel and Expense
Contract search
Ariba
7.6
Concur Travel and Expense
Contract milestone reminders & alerts
Ariba
8.5
Concur Travel and Expense
Custom contract reports
Ariba
7.3
Concur Travel and Expense
Tracking contract status
Ariba
7.9
Concur Travel and Expense
Compliance check
Ariba
7.8
Concur Travel and Expense

Pros

  • It notifies of contract expirations
  • It monitors the spend if the contract is transactable
  • It houses all documents within the same environment
Adriana Paez profile photo
  • One strength is the mobile platform. Concur Mobile allows you to attach receipts and complete expense reports on your smart phone. This means you can capture your receipts as you travel, not after the trip when you are left with a pile of receipts and no memory of when the corresponding expenses occurred.
  • Concur makes it easy for managers to approve. Managers can approve via mobile or via computer. They receive an email when a new report arrives.
  • Concur makes it easy to pay employees. We use Expense Pay which means Concur pays any out of pocket cash expenses directly back to the employee via direct deposit. No more manual checks!
Ashley Salustri profile photo

Cons

  • Not very intuitive. User has to dig for information throughout the tabs.
  • Documents should have a preview button instead of us having to open each one of them each time.
  • Contracts cannot be added to existing requisitions.
Adriana Paez profile photo
  • While Travel Request is a good idea and Concur mobile is fantastic, the two are not working together yet. If your company requires the use of Request, it cannot be generated when booking travel in the Concur app, therefore our employees have actually had to step backwards since we implemented Request. They can no longer book airfare from the app, only from the website as that's where a Request is generated from.
  • Sales to Implementation has some major room of improvement. Unfortunately you often don't know what you truly need until you're into implementation and by then it's too late as you've already signed a contract. So be as specific as possible when asking questions, even if you think it's something minor...it may turn into something major that costs extra.
Carol Monk, CPP profile photo

Likelihood to Renew

Ariba7.0
Based on 1 answer
No answer on this topic is available.
Concur Travel and Expense8.5
Based on 13 answers
Does the bread & butter well, and implementing a new system would be a pain.
Evan Trimble profile photo

Usability

No score
No answers yet
No answers on this topic
Concur Travel and Expense9.0
Based on 6 answers
The homepage allows both travel and expense management access – it is integrated. The homepage also allows you to see what you need to approve, your existing expense reports, travel itineraries etc. A front-end dashboard makes for quick access.

You can upload your receipt images via a scan from your iPhone. The manager approving can see all those receipts
No photo available

Reliability and Availability

No score
No answers yet
No answers on this topic
Concur Travel and Expense7.3
Based on 4 answers
In prior years I would have given them a 9.5 for availability. Unfortunately in 2015 so far this rating has dropped to a 7 overall.
We have experienced far too many interruptions - from admins to employees who rely on it for day to day booking of travel and submission of expense reports. Server errors, slow system response time and spinning wheels are too common place. Those things should be a rare occurrence, not a daily interruption.

While Conur still has great product offerings overall, they are currently not offering world class or best in class product (and customer service) availability. Remaining hopeful they step up and get their A game going again soon.
Carol Monk, CPP profile photo

Performance

No score
No answers yet
No answers on this topic
Concur Travel and Expense8.0
Based on 1 answer
No general complaints here, though it's not a data intensive area.
Evan Trimble profile photo

Support

No score
No answers yet
No answers on this topic
Concur Travel and Expense9.0
Based on 5 answers
Easy to access from homepage to support

Users can submit tickets.

We have never had an issue
No photo available

Online Training

No score
No answers yet
No answers on this topic
Concur Travel and Expense8.0
Based on 1 answer
It's live (you can ask questions), it's free, it's good. What's not to like. Only reason it's not getting a "10" is breadth and depth, more would be better.
Evan Trimble profile photo

Implementation

No score
No answers yet
No answers on this topic
Concur Travel and Expense7.9
Based on 5 answers
There are different implementation teams for each module of the product you purchase, so implementation is not a 'one size fits all' environment. Also, the different implementation teams have different ways of doing things, so Concur could stand some standardization and streamlining in this area.A Project Manager can make or break an implementation so don't be scared to ask for a new one if things are rocky.
Carol Monk, CPP profile photo

Alternatives Considered

Ariba Contract Management is more user friendly than SAP. It does not have all the interative functionalities that Ariba has, such as the approval flows, etc. It is easier to train users to use Ariba Contract Management than it is to use SAP. Ariba is more affordable than the SAP licenses.
Adriana Paez profile photo
I've never used any products similar to concur. Because it's the best one on the market :)
Nicole Nagy profile photo

Scalability

No score
No answers yet
No answers on this topic
Concur Travel and Expense7.0
Based on 1 answer
Uptime has been generally excellent, with the glaring exception of 3 weeks (yes, weeks) during 2014 in which Concur had repeated site-wide service disruptions affecting all users.
Evan Trimble profile photo

Return on Investment

  • Better compliancy
  • The best business case for using Ariba is the savings you could archive after doing a Spend Analysis
  • Bids more competitives
No photo available
  • I really gained some time making my expense month after month.
  • I can easily see all my past expenses.
  • It is much easier for the management and financial department to check and approve everyone's expenses.
Nicolas Rivaton profile photo

Pricing Details

Ariba

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Ariba More Information

Concur Travel and Expense

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Concur Travel and Expense More Information