What users are saying about

Ariba

61 Ratings

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Top Rated
228 Ratings

Ariba

61 Ratings
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Score 8.4 out of 101

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Top Rated
228 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.9 out of 101

Add comparison

Likelihood to Recommend

Ariba

Ariba Contract Management is one of the best solution available and if you SAP ERP then I think there is no second thought.
Shalindra Singh profile photo

ServiceNow

ServiceNow is an enterprise level solution for managing service incidents, tasks, and projects. It is best suited for large organizations with the manpower to educate administrators of such a massive system. There is no doubt a lot of configuration and specialized knowledge involved in using this tool well. Smaller teams will find it unwieldy as it presents a lot of information which may or may not be useful to individuals.
Michael Sypes profile photo

Feature Rating Comparison

Contract Authoring

Ariba
7.6
ServiceNow
Contract creation
Ariba
7.6
ServiceNow
Contract templates
Ariba
7.3
ServiceNow
Clause library/saved fields
Ariba
7.7
ServiceNow
Guided logic
Ariba
7.7
ServiceNow

Contract Collaboration

Ariba
7.3
ServiceNow
Contract sharing
Ariba
7.6
ServiceNow
Contract editing
Ariba
7.3
ServiceNow
Collaborating on contracts
Ariba
7.3
ServiceNow
MS Word plug-in
Ariba
6.4
ServiceNow
Approval process
Ariba
7.5
ServiceNow
Interdepartmental workflows
Ariba
7.5
ServiceNow

Contract Monitoring

Ariba
7.8
ServiceNow
Contract database
Ariba
7.7
ServiceNow
Legacy contracts
Ariba
8.1
ServiceNow
Contract search
Ariba
7.6
ServiceNow
Contract milestone reminders & alerts
Ariba
8.5
ServiceNow
Custom contract reports
Ariba
7.3
ServiceNow
Tracking contract status
Ariba
7.8
ServiceNow
Compliance check
Ariba
7.8
ServiceNow

Incident and problem management

Ariba
ServiceNow
8.4
Organize and prioritize service tickets
Ariba
ServiceNow
9.2
Expert directory
Ariba
ServiceNow
8.1
Service restoration
Ariba
ServiceNow
8.3
Self-service tools
Ariba
ServiceNow
8.2
Subscription-based notifications
Ariba
ServiceNow
8.9
ITSM collaboration and documentation
Ariba
ServiceNow
8.3
ITSM reports and dashboards
Ariba
ServiceNow
7.8

ITSM asset management

Ariba
ServiceNow
7.9
Configuration mangement
Ariba
ServiceNow
8.2
Asset management dashboard
Ariba
ServiceNow
7.9
Policy and contract enforcement
Ariba
ServiceNow
7.6

Change management

Ariba
ServiceNow
9.0
Change requests repository
Ariba
ServiceNow
9.0
Change calendar
Ariba
ServiceNow
8.9
Service-level management
Ariba
ServiceNow
9.1

Pros

  • Ariba allows us to automate the workflow.
  • Ariba allows approvers to approve the contracts through email.
  • We can easily obtain reports from the system.
Prabhjyot Singh profile photo
  • Any type of work that keeps occurring and can easily be compared across "technicians", or the people fixing/fulfilling/completing the ticket, and across timeframes.
  • Once all those "chunks" of work are in the lowest common denominator of activity, it's a direct analog of performance in your organization and can be used to report valuable data.
  • Having those activities be very repeatable is the first step in automating them and removing them from your human workload - so they can be freed up to work on more difficult or creative tasks.
No photo available

Cons

  • Expensive
  • Not so responsive in mobile devices
  • Hard to customize
No photo available
  • Haven't tried the new Project creation tool in Geneva yet, but Projects are always tricky when the tasks associated with them have dependencies on the order of completion and amount of work involved with each. To get each task down to a chunk of 3-4 hours would be a lot of work and hundreds of task dependencies.
  • It's very expensive if only used as a service desk ticketing system instead of an entire task management platform across the business. ServiceNow Express or other competitors would be much cheaper if only looking for IT service management.
  • Talent to heavily configure or add new functionality (developers) are costly, but you can mitigate this cost by training someone internal who has Javascript or similar object-oriented programming experience.
No photo available

Likelihood to Renew

Ariba7.0
Based on 1 answer
No answer on this topic is available.
ServiceNow3.7
Based on 11 answers
Northcraft Analytics doesn't have a choice, we support the top 5 products in the market based on share.
Lee Cullom profile photo

Usability

No score
No answers yet
No answers on this topic
ServiceNow2.6
Based on 6 answers
The Geneva version has improved overall usability a lot, but would still be overwhelming for new users. Much like SAP or other large-scale applications- it can be very daunting when you get the first glance of all the modules, but you'll get the hang of it after some training and strong discipline.
No photo available

Reliability and Availability

No score
No answers yet
No answers on this topic
ServiceNow10.0
Based on 1 answer
We have never had any issues with ServiceNow's availability that I am aware of in the two years I have been using it.
Michael Sypes profile photo

Performance

No score
No answers yet
No answers on this topic
ServiceNow9.0
Based on 1 answer
For a massive system, page loads are reasonably quick, including searches.
Michael Sypes profile photo

Support

No score
No answers yet
No answers on this topic
ServiceNow7.0
Based on 3 answers
The ServiceNow team is U.S. based, highly responsive, friendly and intelligent. Technical support is one of the strongest differentiators of this company.
Lee Cullom profile photo

Online Training

No score
No answers yet
No answers on this topic
ServiceNow1.0
Based on 1 answer
To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.
No photo available

Implementation

No score
No answers yet
No answers on this topic
ServiceNow9.9
Based on 2 answers
Without exception, every client I have worked with has been very happy with their resulting product. While this is partly due to my work, I must point out that the platform is the winning decision, not the implementer.
Randall Hodgins profile photo

Alternatives Considered

It has complete overall contracting life cycle steps from due diligence, drafting & negotiation, approvals and signature, performance and monitoring.
Prabhjyot Singh profile photo
Very similar products. SN was easier and faster to implement using Covestic. Though the initial implementation was rushed into for us so we didn't get advantage of many features of the product initially. But after a couple of years of using it on a regular basis and using more and more modules, lots of improvements, it is definitely a huge help for our organization. SN is a powerful product and we hope to take full advantage of all the modules and built-in functionality
Lorena Leonard profile photo

Scalability

No score
No answers yet
No answers on this topic
ServiceNow10.0
Based on 1 answer
ServiceNow works as an enterprise solution.
Michael Sypes profile photo

Return on Investment

  • Increased employee efficiency
  • Better document management
No photo available
  • Reduced Average Handling Time for Incidents
  • Increased % of Incidents & Requests from Self-Service
  • Lower average change duration with orchestration
  • Higher recurring operational expenditures in comparison to traditional perpetual license model
  • Lower storage costs due to SaaS (does this offset subscription costs?)
  • Lower systems administration costs (does this offset subscription costs?)
  • Equal or higher application administration costs (People are still the most important factor in an implementation)
  • Lower database administration costs (does this offset subscription costs?)
  • Equal or higher upgrade costs
  • SaaS Vendor lock-in Potential
  • Higher % of Incidents resolved at the front-line with password reset automation via orchestration
Lee Cullom profile photo

Pricing Details

Ariba

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ServiceNow

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details