What users are saying about
61 Ratings

ServiceNow

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Top Rated
243 Ratings
61 Ratings
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Score 6.9 out of 101

ServiceNow

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Top Rated
243 Ratings
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Score 8 out of 101

Add comparison

Likelihood to Recommend

Ariba

Ariba Contract Management is one of the best solution available and if you SAP ERP then I think there is no second thought.
Shalindra Singh profile photo

ServiceNow

Centralizing Data / Reporting - ServiceNowexcels in providing easy ways to import/export data from the platform. Some automated, some manual, all users benefit with properly designed ServiceNow connected tables.CMDB / Inventory Mgmt - Discovery and the CMDB functionality provide an easy means of keeping track of your configurable HW and SW environments. Best CMDB tool I have seen to date, in the market.Change / Incident Mgmt - This is really the best out of box experience ServiceNow has. Very straightforward, with unlimited benefits to be provided in this space when enhancements to the CMDB are made. When everything is connected, gleaning context off a ticket becomes easy. Automation based on historical data is also a big feature in this spaceAutomation Tool - If you have tools which provide orchestration/automation, and you're just looking to replace them with a cheaper option, look elsewhere.
Anthony Zappala profile photo

Feature Rating Comparison

Contract Authoring

Ariba
7.6
ServiceNow
Contract creation
Ariba
7.6
ServiceNow
Contract templates
Ariba
7.3
ServiceNow
Clause library/saved fields
Ariba
7.7
ServiceNow
Guided logic
Ariba
7.7
ServiceNow

Contract Collaboration

Ariba
7.3
ServiceNow
Contract sharing
Ariba
7.7
ServiceNow
Contract editing
Ariba
7.3
ServiceNow
Collaborating on contracts
Ariba
7.3
ServiceNow
MS Word plug-in
Ariba
6.4
ServiceNow
Approval process
Ariba
7.6
ServiceNow
Interdepartmental workflows
Ariba
7.6
ServiceNow

Contract Monitoring

Ariba
7.8
ServiceNow
Contract database
Ariba
7.7
ServiceNow
Legacy contracts
Ariba
8.1
ServiceNow
Contract search
Ariba
7.6
ServiceNow
Contract milestone reminders & alerts
Ariba
8.5
ServiceNow
Custom contract reports
Ariba
7.3
ServiceNow
Tracking contract status
Ariba
7.9
ServiceNow
Compliance check
Ariba
7.8
ServiceNow

Incident and problem management

Ariba
ServiceNow
8.5
Organize and prioritize service tickets
Ariba
ServiceNow
9.3
Expert directory
Ariba
ServiceNow
8.1
Service restoration
Ariba
ServiceNow
8.6
Self-service tools
Ariba
ServiceNow
8.5
Subscription-based notifications
Ariba
ServiceNow
8.3
ITSM collaboration and documentation
Ariba
ServiceNow
8.4
ITSM reports and dashboards
Ariba
ServiceNow
8.4

ITSM asset management

Ariba
ServiceNow
8.0
Configuration mangement
Ariba
ServiceNow
8.2
Asset management dashboard
Ariba
ServiceNow
8.1
Policy and contract enforcement
Ariba
ServiceNow
7.7

Change management

Ariba
ServiceNow
9.1
Change requests repository
Ariba
ServiceNow
9.1
Change calendar
Ariba
ServiceNow
8.9
Service-level management
Ariba
ServiceNow
9.2

Pros

  • User friendly
  • Good Support
  • Well Known
No photo available
  • Provides a standard and relatively easy way to create a system of records for enterprise assets.
  • Processes are clearly defined and implemented. Alignment with legacy processes is easy and best practices exist when this is not the case. Automation allows for easy implementation of workflows and use of APIs make integration with external platforms a breeze.
  • Self-Service user experience is great. Out-of-the box. No need to specialized, costly and hard to find consultants.
No photo available

Cons

  • Expensive
  • Not so responsive in mobile devices
  • Hard to customize
No photo available
  • Haven't tried the new Project creation tool in Geneva yet, but Projects are always tricky when the tasks associated with them have dependencies on the order of completion and amount of work involved with each. To get each task down to a chunk of 3-4 hours would be a lot of work and hundreds of task dependencies.
  • It's very expensive if only used as a service desk ticketing system instead of an entire task management platform across the business. ServiceNow Express or other competitors would be much cheaper if only looking for IT service management.
  • Talent to heavily configure or add new functionality (developers) are costly, but you can mitigate this cost by training someone internal who has Javascript or similar object-oriented programming experience.
No photo available

Likelihood to Renew

Ariba7.0
Based on 1 answer
No answer on this topic is available.
ServiceNow9.5
Based on 12 answers
It does the ITIL management perfectly well. There is no other product that allows for customization. It is a cloud based product so we can access it anywhere.
Anusha Jampala profile photo

Usability

No score
No answers yet
No answers on this topic
ServiceNow9.4
Based on 7 answers
Easy to Use and plenty of Options to support your business processes. Very good documentation available.
No photo available

Reliability and Availability

No score
No answers yet
No answers on this topic
ServiceNow10.0
Based on 1 answer
We have never had any issues with ServiceNow's availability that I am aware of in the two years I have been using it.
Michael Sypes profile photo

Performance

No score
No answers yet
No answers on this topic
ServiceNow9.0
Based on 1 answer
For a massive system, page loads are reasonably quick, including searches.
Michael Sypes profile photo

Support

No score
No answers yet
No answers on this topic
ServiceNow10.0
Based on 4 answers
The ServiceNow team is U.S. based, highly responsive, friendly and intelligent. Technical support is one of the strongest differentiators of this company.
Lee Cullom profile photo

Online Training

No score
No answers yet
No answers on this topic
ServiceNow1.0
Based on 1 answer
To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.
No photo available

Implementation

No score
No answers yet
No answers on this topic
ServiceNow10.0
Based on 3 answers
Without exception, every client I have worked with has been very happy with their resulting product. While this is partly due to my work, I must point out that the platform is the winning decision, not the implementer.
Randall Hodgins profile photo

Alternatives Considered

It has complete overall contracting life cycle steps from due diligence, drafting & negotiation, approvals and signature, performance and monitoring.
Prabhjyot Singh profile photo
Frankly, I regularly deploy ServiceNow to replace these products. The legacy products require complete code recompile to change feature behavior and the other web based platform is, at its core, a CRM despite the add-ons developed and marketed in recent years. When I developed on that platform I found it replete with internal errors, repetitive dialog requirements, missing or incorrect documentation. I abandoned its use eventually.
Randall Hodgins profile photo

Scalability

No score
No answers yet
No answers on this topic
ServiceNow10.0
Based on 1 answer
ServiceNow works as an enterprise solution.
Michael Sypes profile photo

Return on Investment

  • Increased employee efficiency
  • Better document management
No photo available
  • This is not my area of focus. However, I am able to work, literally, anywhere in the world because my function, my 'job' is online. That is invaluable to me.
  • Relative to the question, however, I can honestly say that most of my clients have benefited from the fact that implementing ServiceNow in their IT architecture has exposed the missing or broken elements of their IT Processes definitions. Invariably the consistent management of all incident or other request tickets has led to immediate service improvement upon deployment. While I am inadequate to put a dollar value on this fact I am certain that each reader with those skills can do so and that the value, alone, will figure favorably in a purchase decision.
Randall Hodgins profile photo

Pricing Details

Ariba

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ServiceNow

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details