Likelihood to Recommend If you have an AR program across the globe and want to track all interactions you have with them, this tool is right for you. As you can imagine the tool is only as good as the data you put in, so you do have to make it part of your work day to input the data. Say a team member leaves and you have to jump in to cover for them, you are able to see all the interactions they have had with analysts
Read full review This service might be more well suited for large corporations with a lot of press coverage that they need to get out on a very regular basis. GlobeNewswire may be much less appropriate for smaller organizations that cannot commit to the annual spend of the contract and adhere to its strict nature and aren't sending out regular releases. Note that they did not work with us on contract flexibility once signed, so just be sure that you will fully utilize the service and really stay on top of the cancellation date because if you miss it, you will be automatically locked in for another year. Thus for smaller companies it will be best to stick to an a-la-carte service that will be flexible and work with you on your changing needs. That is definitely not GlobeNewswire.
Read full review Pros The Event Manager function is a great way plan, invite and send agendas to your analyst attendees. Projects - although needing more work - is a great way to track progress during an evaluation. Premium content is perfect for tracking mentions, sharing reports that are relevant to your constituents and reporting. Read full review Finds the distribution circuits for you so you can easily pick and choose which ones you want to publish to. The platform is easy to use and takes you through a simple step-by-step process to create and publish a press release. Great customer service. If ever I have a question they address it and go above and beyond in their service. Read full review Cons We would like to see some project management functions to track RFI, log follow-up actions and assign tasks inside the team. I'd be good to see email open state in the analyst interactions tab. An easier way to report insights from interactions would be hugely useful. Read full review In some cases, it would not capture all coverage, for example, coverage found on trade websites. Some of the incoming coverage would be repetitive or even delayed at times. Read full review Likelihood to Renew As a freelancer I am unlikely to have the budget to use ARchitect on a regular basis I would however look at it seriously if asked by a client or if I was working in an agency with a significant AR practice I would look at it seriously.
Read full review Usability It's super easy to use, and anything that I cannot figure out, their team usually helps me within hours of my asking!
Read full review Support Rating In the instances I have had issues its been a little tricky to figure things out, some of the videos are helpful but getting email responses are not great compared to online chat and I have found that the response rates have been more than a day in some instances which is not as responsive as I would like compared to other platforms.I have seen ARInsights have made a number of new hires in the area of account management so I am sure that will have improved the support provided
Read full review Their customer service is great and has been very supportive when we've needed it. Their team checks up on us regularly to ensure we are getting the most out of our service.
Read full review Alternatives Considered Prior to using ARchitect, we were using Salesforce. While we did have some customization added, it did not nearly have the robustness that ARchitect provides -- especially since it is designed for AR professionals. We've been using ARchitect for about 8 years and have never looked back. Some examples of vast improvements: 1. Analyst firms/bios. With Salesforce, we needed to maintain all analyst bios -- something that ARchitect does. 2. Analyst coverage. We used to track all analyst coverage by visiting multiple analyst websites and manually pasting into spreadsheets. We now not only get a feed of coverage that can be exported into Excel, but we can also customize reports by topic. 3. Reporting. Salesforce did not provide the same reporting capabilities that ARchitect provides.
Kara Lira Associate Director, Global Analyst Relations
Read full review We've always used GlobeNewswire because it is consistent and gets the job done well. We've never experimented with other products similar to them.
Read full review Return on Investment The Event Module has taken days if not weeks out of the prep process for big events. ARchitect is a great way to allow communication with peers, without the need for extra emails, ect, because everyone on the team can see what each other is doing and who they are talking to about which topics. Read full review Getting online news coverage is the ROI from using Marketwired. It's a cost-effective way of distributing news, saving companies money and time on distributing every release individually to each news outlet. Read full review ScreenShots GlobeNewswire by Notified Screenshots