What users are saying about
27 Ratings
This review does not include a rating.
27 Ratings
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Score 6 out of 100
This review does not include a rating.

Attribute Ratings

    Likelihood to Recommend

    7.7

    Armor

    77%
    13 Ratings

    MobileIron Access

    N/A
    0 Ratings

    Support Rating

    7.8

    Armor

    78%
    26 Ratings

    MobileIron Access

    N/A
    0 Ratings

    Likelihood to Recommend

    Armor

    Armor gives you what you need to be successful regardless of technical ability. If you can maintain the systems yourself, you are definitely ahead of the game with their service. If you're not prepared to configure and maintain the systems, they do a pretty good job of getting it set up during the onboarding process so that you don't need to dig into the technical guts too much. If you find yourself in over your head, their support staff can handle it for you in most cases.
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    Ivanti

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    Pros

    Armor

    • Security - we have requirements met right out of the box and the implementation of new resources is done with security in mind.
    • Speed - We can scale resources easy and the infrastructure is fast and efficient.
    • Responsiveness - Support tickets are handled very fast with almost immediate solutions.
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    Ivanti

    No answers on this topic

    Cons

    Armor

    • Authentication and access against the secure messaging portal is overkill when the response I'm logging in to see merely says, "yes, we have your message. An agent will respond shortly". There should be an option to receive updates like this through email.
    • The online portal that allows us to clone servers is very slow to respond. More than once I've spun up an additional server due to the lack of visual feedback on the initial request.
    • The web application firewall does not seem to be sophisticated enough to differentiate between logged in administrators and end users. We use a CMS system which allows admins to create scripts. These often get barred by the WAF even though they are not malicious.
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    Ivanti

    No answers on this topic

    Pricing Details

    Armor

    Starting Price

    Editions & Modules

    Armor editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      MobileIron Access

      Starting Price

      Editions & Modules

      MobileIron Access editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Support Rating

        Armor

        Approximately 50% of all messages we receive are automated. Either that an agent will be assigned, has been assigned, or a ticket is closed. I'd like to see more 'real' interaction, and less box ticking, though I appreciate process has to be followed. That's the one point off. Everything else is very good.
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        Ivanti

        No answers on this topic

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