Armor vs. F5 Distributed Cloud Bot Defense

Armor gives you what you need to be successful regardless of technical ability. If you can maintain the systems yourself, you are definitely ahead of the game with their service. If you're not prepared to configure and maintain the systems, they do a pretty good job of getting it set up during the onboarding process so that you don't need to dig into the technical guts too much. If you find yourself in over your head, their support staff can handle it for you in most cases.

Incentivized

F5 Distributed Cloud Bot Defense is well suited for large Enterprises that face advanced bot attacks from Web
Scraping, Credential Stuffing, Carding/Credit Card Stuffing, Fake Account
Creation, and more where the collection of the Client-Side signals helps clearly show if the attackers are telling lies vs. other bot solutions that place a lot of the responsibility on their customers to tune bot scores.

• Security - we have requirements met right out of the box and the implementation of new resources is done with security in mind.
• Speed - We can scale resources easy and the infrastructure is fast and efficient.
• Responsiveness - Support tickets are handled very fast with almost immediate solutions.

Incentivized

• Quickly helps mitigate the retooling and newer advanced bot attacks
• Excellent customer service from our f5 bot Defense team/partners
• Easy to do Traffic Analysis/False Positive reviews with their dashboard of data
• Our F5 Security/Solutions Architect and TAM is always there for us whenever we need them
• First class service by the F5 Distributed Cloud Bot DefenseSOC, the Tactics Team, the F5 Testing person that helps us, the mobile SDK experts, the Client-Side Signals experts and F5 management
• Industry best Threat Briefings
• Not only is F5 Distributed Cloud Bot Defense great at stopping the advanced bot attacks, they also have protection against any tampering or replay attacks.

• Authentication and access against the secure messaging portal is overkill when the response I'm logging in to see merely says, "yes, we have your message. An agent will respond shortly". There should be an option to receive updates like this through email.
• The online portal that allows us to clone servers is very slow to respond. More than once I've spun up an additional server due to the lack of visual feedback on the initial request.
• The web application firewall does not seem to be sophisticated enough to differentiate between logged in administrators and end users. We use a CMS system which allows admins to create scripts. These often get barred by the WAF even though they are not malicious.

Incentivized

• On a technical side, we've had a lot of deployment issues. This is not a one-sprint solution.
• We ran into undocumented failure modes and had to rely on L2 and L3 customer support, delaying troubleshooting significantly [in our experience].
• Accurate log ingestion is a larger challenge than one would want in a security tool.

Approximately 50% of all messages we receive are automated. Either that an agent will be assigned, has been assigned, or a ticket is closed. I'd like to see more 'real' interaction, and less box ticking, though I appreciate process has to be followed. That's the one point off. Everything else is very good.

Incentivized

Support is quick to respond. They help guide you through any issues you have and ensure everything has been resolved before disconnecting. Wait times can vary, but it depends on the time of day. Eventually, excellent support is reached, and you can learn a few things from them as well.

Incentivized

F5 Distributed Cloud Bot Defense and our partners are great at helping us with in-depth Traffic Analysis of protected endpoints first in Monitoring Mode. After 7-14 days of Traffic Analysis/False Positive reviews, we can clearly tell when we are ready to place protected endpoints into Mitigation Mode.

We have tried a whole bunch of solutions before we got Shape bot defense solution. But non of them worked for us the way F5 Shape solution worked

Incentivized

• [F5] Shape [Security] established a clear negative trend line in bot traffic to our retail site.
• [F5] Shape [Security's] anti-automation has moved our business out of reach for ROI for attackers.
• So far, [F5] Shape [Security] has not caused any incidents as a technology, and has stifled attacks which would have certainly landed as a Sev 2 without this protection.