What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 9.2 out of 100
Based on 2 reviews and ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 3 reviews and ratings
Likelihood to Recommend
Arts People
Arts People is one of the best business decisions our theatre has ever made. It relieves staff of some of the tedious, time-consuming tasks while increasing the ease of selling tickets and subscriptions. That's our goal--to sell tickets easily, in a user-friendly manner at a reasonable cost. That's what Arts People allows us to do. It works for tiny venues (to greet each guest personally) as well as huge venues (ticket scanning solution).It is less appropriate for a one-time event. An Arts People user should have an ongoing series of events to take advantage of all the features (it even has a membership feature) and the time for training.
Verified User
Administrator in Social Media
Non-Profit Organization Management Company, 1-10 employeesAttendify
I already recommended Attendify to a colleague in another department and he ended up using it! I give a rating of a 9 because it's a stellar product, especially for the price. It's great that you can even start building your virtual experience before you even purchase it. This helps visual learners like myself to see what it could potentially be like, work out for the desired use, etc. Overall, the platform is great for combining pre-recorded videos with live sessions. It helps provide a robust experience for attendees.
Manager of Undergraduate Admissions Events
California Baptist UniversityEducation Management, 1001-5000 employees
Pros
Arts People
- Their customer service is unsurpassed. Sometimes several folks will be working on different aspects of a complicated request, to address all the details. Once things are exactly the way I want it, as in season subscription package sales, a representative checks in to make sure we're satisfied. Only then is the ticket closed.
- They have a very comprehensive, full featured ticketing system for all types of events and venues. Their dynamic door list is our favorite feature--no static printed door lists for us. That helps us greet each patron with up-to-date information and check them off the list. While my box officers are doing that, I can be at a remote location and see in real time who has arrived. We can make collaborative decisions about, for instance, holding the curtain for a critics arrival or adding a chair for an unexpected guest of a ticket-holder. We can keep a couple of tickets on hold for box officer discretion to address those unforeseen ticket window requests. Great flexibility which allows us to be efficient while giving good customer service to our patrons.
- Even though the system is full-featured, it is not beyond the skills of those who considers themselves non-technical. Two sessions of training will get a box officer up-and-running. Because there are different levels of access, we don't have to worry about someone changing essential programming while they are checking in patrons.
- They made their ticket landing page look like our website, so people don't even realize that they have been taken somewhere else. Plus, the patron can easily navigate back to our actual site, seamlessly.
Verified User
Administrator in Social Media
Non-Profit Organization Management Company, 1-10 employeesAttendify
- Attendify's best quality is the ease of use. It sets up very quickly and with little knowledge of coding. You can be up and running for your event in half an hour.
- Attendify has the best app for the best price. The app is designed to allow for ease of use with great social media applications. You can broadcast messages and even assign points for usage.
- Attendify did an amazing job with developing a virtual event platform. You can use Attendify for everything or blend Zoom and other platforms in with Attendify. The end users just goes to the Attendify website or app and everything else is embedded in the platform. We have used it for multiple events and it has performed amazingly.
Senior Project Director
Westat - Improving Lives Through ResearchEducation Management, 1001-5000 employees
Cons
Arts People
- Anything I've asked for, I've gotten so I don't see any need for improvement at the moment.
Verified User
Administrator in Social Media
Non-Profit Organization Management Company, 1-10 employeesAttendify
- Personalized Agendas - I do wish that when exporting a personalized agenda document that it would also include the group.
- Social Wall - I would like if the social wall could include external social media inputs using a specific hashtag.
- Attendees Groupings - It would be nice if attendee groupings could be updated through document import even after an attendee has logged into their profile.
Verified User
Employee in Information Technology
Events Services Company, 201-500 employeesAlternatives Considered
Arts People
- Eventbrite is better for single, one-time events but isn't as full-featured as Arts People.
- Brown Paper Tickets is clunky to use and harder to change globally when an event changes or adds shows.
- Vendini--never used it because when I researched 10 different ticketing companies, they were the least helpful. They didn't listen to our needs, and instead told us what we should have. They were much more expensive than Arts People as well.
- Constant Contact is truly great as a marketing tool. But their events feature was awkward and the payment method was Paypal. However, since it's integrated with Arts People, we can use Arts People for sales and Constant Contact for marketing.
Verified User
Administrator in Social Media
Non-Profit Organization Management Company, 1-10 employeesAttendify
Hopin's main benefit was a "keynote/livestream stage" that had a great feel, but the product was incredibly expensive. I also didn't like how they performed their product demos.I used Guidebook for years. They're great! But their software is not as engaging and unless it's changed due to COVID-19, they used to not be able to feature live sessions. It was more of a platform to utilize while you were at the live conference/event. It's my understanding that this was also how Attendify used to look, but it seems that they reimagined their product and invested resources to make it into what it is today.
Manager of Undergraduate Admissions Events
California Baptist UniversityEducation Management, 1001-5000 employees
Return on Investment
Arts People
- Positive - Our online vs phone call or in-person sales have increased steadily over the past 4 years since using Arts People. Less labor for us, more sales.
- Positive - People are buying their tickets earlier than they used to - to reserve a coveted seat in a possible sold-out performance. That makes planning our marketing easier--whether to offer HotTix or special coded offers for shows that have fewer sales.
- Negative - Some older folks still have problems with redeeming their subscription tickets for individual tickets without our personal assistance. We've been trying to pinpoint what that is--and Arts People helped us make a few adjustments. Sometimes people don't like to log in. That's one of the challenges of an integrated system. If the patron's profile changes in a way that impacts their subscription links, we need to step in. However, the overall time it has saved us in managing subscriptions is immeasurable.
Verified User
Administrator in Social Media
Non-Profit Organization Management Company, 1-10 employeesAttendify
- Attendify has kept me in budget. As I have worked on multiple virtual events and with multiple apps, I find that much of my discretionary budget can be spent on apps or websites but Attendify has allowed me to save much of that budget and use it to enhance my offerings to my clients.
Senior Project Director
Westat - Improving Lives Through ResearchEducation Management, 1001-5000 employees
Pricing Details
Arts People
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No