Arts People vs Attendify

• Their customer service is unsurpassed. Sometimes several folks will be working on different aspects of a complicated request, to address all the details. Once things are exactly the way I want it, as in season subscription package sales, a representative checks in to make sure we're satisfied. Only then is the ticket closed.
• They have a very comprehensive, full featured ticketing system for all types of events and venues. Their dynamic door list is our favorite feature--no static printed door lists for us. That helps us greet each patron with up-to-date information and check them off the list. While my box officers are doing that, I can be at a remote location and see in real time who has arrived. We can make collaborative decisions about, for instance, holding the curtain for a critics arrival or adding a chair for an unexpected guest of a ticket-holder. We can keep a couple of tickets on hold for box officer discretion to address those unforeseen ticket window requests. Great flexibility which allows us to be efficient while giving good customer service to our patrons.
• Even though the system is full-featured, it is not beyond the skills of those who considers themselves non-technical. Two sessions of training will get a box officer up-and-running. Because there are different levels of access, we don't have to worry about someone changing essential programming while they are checking in patrons.
• They made their ticket landing page look like our website, so people don't even realize that they have been taken somewhere else. Plus, the patron can easily navigate back to our actual site, seamlessly.

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• Attendify's best quality is the ease of use. It sets up very quickly and with little knowledge of coding. You can be up and running for your event in half an hour.
• Attendify has the best app for the best price. The app is designed to allow for ease of use with great social media applications. You can broadcast messages and even assign points for usage.
• Attendify did an amazing job with developing a virtual event platform. You can use Attendify for everything or blend Zoom and other platforms in with Attendify. The end users just goes to the Attendify website or app and everything else is embedded in the platform. We have used it for multiple events and it has performed amazingly.

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• Anything I've asked for, I've gotten so I don't see any need for improvement at the moment.

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• Personalized Agendas - I do wish that when exporting a personalized agenda document that it would also include the group.
• Social Wall - I would like if the social wall could include external social media inputs using a specific hashtag.
• Attendees Groupings - It would be nice if attendee groupings could be updated through document import even after an attendee has logged into their profile.

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• Positive - Our online vs phone call or in-person sales have increased steadily over the past 4 years since using Arts People. Less labor for us, more sales.
• Positive - People are buying their tickets earlier than they used to - to reserve a coveted seat in a possible sold-out performance. That makes planning our marketing easier--whether to offer HotTix or special coded offers for shows that have fewer sales.
• Negative - Some older folks still have problems with redeeming their subscription tickets for individual tickets without our personal assistance. We've been trying to pinpoint what that is--and Arts People helped us make a few adjustments. Sometimes people don't like to log in. That's one of the challenges of an integrated system. If the patron's profile changes in a way that impacts their subscription links, we need to step in. However, the overall time it has saved us in managing subscriptions is immeasurable.

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• Attendify has kept me in budget. As I have worked on multiple virtual events and with multiple apps, I find that much of my discretionary budget can be spent on apps or websites but Attendify has allowed me to save much of that budget and use it to enhance my offerings to my clients.

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