3 Ratings
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Score 6 out of 100
12 Ratings
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Score 9.1 out of 100

Attribute Ratings

  • Arts People is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

10.0

Arts People

100%
1 Rating
9.1

Cvent Onsite Solutions

91%
4 Ratings

Support Rating

Arts People

N/A
0 Ratings
8.5

Cvent Onsite Solutions

85%
4 Ratings

Likelihood to Recommend

Arts People

Arts People is one of the best business decisions our theatre has ever made. It relieves staff of some of the tedious, time-consuming tasks while increasing the ease of selling tickets and subscriptions. That's our goal--to sell tickets easily, in a user-friendly manner at a reasonable cost. That's what Arts People allows us to do. It works for tiny venues (to greet each guest personally) as well as huge venues (ticket scanning solution).It is less appropriate for a one-time event. An Arts People user should have an ongoing series of events to take advantage of all the features (it even has a membership feature) and the time for training.
Anonymous | TrustRadius Reviewer

Cvent Onsite Solutions

I am highly likely to always recommend Cvent Onsite Solutions based on the positive experience I have had with them. I have had an amazing experience overall with the entire Cvent platform and all of their offerings. The support team is awesome and extremely knowledgeable. This is the type of software that offers customers the cutting edge to excel
Anonymous | TrustRadius Reviewer

Pros

Arts People

  • Their customer service is unsurpassed. Sometimes several folks will be working on different aspects of a complicated request, to address all the details. Once things are exactly the way I want it, as in season subscription package sales, a representative checks in to make sure we're satisfied. Only then is the ticket closed.
  • They have a very comprehensive, full featured ticketing system for all types of events and venues. Their dynamic door list is our favorite feature--no static printed door lists for us. That helps us greet each patron with up-to-date information and check them off the list. While my box officers are doing that, I can be at a remote location and see in real time who has arrived. We can make collaborative decisions about, for instance, holding the curtain for a critics arrival or adding a chair for an unexpected guest of a ticket-holder. We can keep a couple of tickets on hold for box officer discretion to address those unforeseen ticket window requests. Great flexibility which allows us to be efficient while giving good customer service to our patrons.
  • Even though the system is full-featured, it is not beyond the skills of those who considers themselves non-technical. Two sessions of training will get a box officer up-and-running. Because there are different levels of access, we don't have to worry about someone changing essential programming while they are checking in patrons.
  • They made their ticket landing page look like our website, so people don't even realize that they have been taken somewhere else. Plus, the patron can easily navigate back to our actual site, seamlessly.
Anonymous | TrustRadius Reviewer

Cvent Onsite Solutions

  • Allows a smoother process for attendees
  • Allows our staff more time to focus on other onsite tasks during the conference
  • Shifts to more of a digital process rather than relying on paper/by hand check ins
Anonymous | TrustRadius Reviewer

Cons

Arts People

  • Anything I've asked for, I've gotten so I don't see any need for improvement at the moment.
Anonymous | TrustRadius Reviewer

Cvent Onsite Solutions

  • Pricing. If we can get lower pricing, we can use for more events.
  • Buying our own on-site kits vs having Cvent team needing to be onsite.
Anonymous | TrustRadius Reviewer

Pricing Details

Arts People

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Cvent Onsite Solutions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Support Rating

Arts People

No score
No answers yet
No answers on this topic

Cvent Onsite Solutions

Cvent Onsite Solutions 8.5
Based on 4 answers
The person onsite can be hit or miss. We have had a few really wonderful support technicians that came prepared, were helpful, and jumped in where needed. We have had others that sat back, didn't offer advice or best practices tips, and were not pleasant to work with. It's very hit or miss.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Arts People

  • Eventbrite is better for single, one-time events but isn't as full-featured as Arts People.
  • Brown Paper Tickets is clunky to use and harder to change globally when an event changes or adds shows.
  • Vendini--never used it because when I researched 10 different ticketing companies, they were the least helpful. They didn't listen to our needs, and instead told us what we should have. They were much more expensive than Arts People as well.
  • Constant Contact is truly great as a marketing tool. But their events feature was awkward and the payment method was Paypal. However, since it's integrated with Arts People, we can use Arts People for sales and Constant Contact for marketing.
Anonymous | TrustRadius Reviewer

Cvent Onsite Solutions

My organization also uses the Cvent Event Management platform. We did try using another platform called "STAR" which had very limited offerings compared to the Cvent Onsite Solutions. STAR did not have a user-friendly layout nor was it easy to digitally manage our events. Maybe the STAR platform works better on a smaller scale, but we are a large organization so it simply wasn't efficient for us
Anonymous | TrustRadius Reviewer

Return on Investment

Arts People

  • Positive - Our online vs phone call or in-person sales have increased steadily over the past 4 years since using Arts People. Less labor for us, more sales.
  • Positive - People are buying their tickets earlier than they used to - to reserve a coveted seat in a possible sold-out performance. That makes planning our marketing easier--whether to offer HotTix or special coded offers for shows that have fewer sales.
  • Negative - Some older folks still have problems with redeeming their subscription tickets for individual tickets without our personal assistance. We've been trying to pinpoint what that is--and Arts People helped us make a few adjustments. Sometimes people don't like to log in. That's one of the challenges of an integrated system. If the patron's profile changes in a way that impacts their subscription links, we need to step in. However, the overall time it has saved us in managing subscriptions is immeasurable.
Anonymous | TrustRadius Reviewer

Cvent Onsite Solutions

  • It allows our organization to lower overtime pay to employees who needed to stay at the registration area
  • Allows us to allocate our resources to other functions that bring in revenue
  • Pre-conference time usually wasted on pre-packing is now freed up to focus on more important functions within our organization
Anonymous | TrustRadius Reviewer

Screenshots

Arts People

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