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2 Ratings
48 Ratings
2 Ratings
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Score 9.3 out of 101
48 Ratings
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Score 6.5 out of 101

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Likelihood to Recommend

Arts People

Arts People is one of the best business decisions our theatre has ever made. It relieves staff of some of the tedious, time-consuming tasks while increasing the ease of selling tickets and subscriptions. That's our goal--to sell tickets easily, in a user-friendly manner at a reasonable cost. That's what Arts People allows us to do. It works for tiny venues (to greet each guest personally) as well as huge venues (ticket scanning solution).It is less appropriate for a one-time event. An Arts People user should have an ongoing series of events to take advantage of all the features (it even has a membership feature) and the time for training.
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eTapestry

eTapestry is a great tool for departments that handle donations of any kind. It is well suited for organizations large and small. It would also be a good tool for organizations that deal with a lot of customers. It has the ability to save all kinds of information including details that might help a customer feel important to an organization.
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Pros

  • Their customer service is unsurpassed. Sometimes several folks will be working on different aspects of a complicated request, to address all the details. Once things are exactly the way I want it, as in season subscription package sales, a representative checks in to make sure we're satisfied. Only then is the ticket closed.
  • They have a very comprehensive, full featured ticketing system for all types of events and venues. Their dynamic door list is our favorite feature--no static printed door lists for us. That helps us greet each patron with up-to-date information and check them off the list. While my box officers are doing that, I can be at a remote location and see in real time who has arrived. We can make collaborative decisions about, for instance, holding the curtain for a critics arrival or adding a chair for an unexpected guest of a ticket-holder. We can keep a couple of tickets on hold for box officer discretion to address those unforeseen ticket window requests. Great flexibility which allows us to be efficient while giving good customer service to our patrons.
  • Even though the system is full-featured, it is not beyond the skills of those who considers themselves non-technical. Two sessions of training will get a box officer up-and-running. Because there are different levels of access, we don't have to worry about someone changing essential programming while they are checking in patrons.
  • They made their ticket landing page look like our website, so people don't even realize that they have been taken somewhere else. Plus, the patron can easily navigate back to our actual site, seamlessly.
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  • Capture donor information
  • Track donations
  • Track if an individual is a donor and/or volunteer.
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Cons

  • Anything I've asked for, I've gotten so I don't see any need for improvement at the moment.
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  • End user customizations of fields/page layouts
  • More detailed reporting
  • Fund/Source code capabilities.
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Likelihood to Renew

No score
No answers yet
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eTapestry8.0
Based on 16 answers
eTapestry does not meet the needs of the organization as a whole, in addition to the 5 year strategic plan. The organization continues to grow and needs additional resources to track data.
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Usability

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eTapestry8.9
Based on 4 answers
Was not a great fit for the organization.
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Reliability and Availability

No score
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eTapestry7.8
Based on 2 answers
eTapestry is not software supported so it can be accessed anywhere. Just be sure to have the access key because you cannot login on a different computer for security reasons without an administrator approving it.
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Performance

No score
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eTapestry6.0
Based on 1 answer
The product does what it is supposed to, although there are downsides. There are positive and negatives for every product. This is less expensive alternative for a small organization tracking minimum information.
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Support

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eTapestry9.9
Based on 5 answers
I had good experience with the support team to help me with reports and adding fields.
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In-Person Training

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eTapestry8.0
Based on 1 answer
In person training is always helpful for a new product however I think that the online tutorials would do just fine.
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Online Training

No score
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eTapestry8.0
Based on 1 answer
The online tutorials were easy to follow and explained in detail steps. I was able to put together an organization SOP for best practices in case I was not in the office or no longer there.
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Implementation

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eTapestry8.0
Based on 1 answer
The organization as fairly happy with the implementation in that the data was all in the right places. However as they continued to grow, they outgrew eTapestry's functions.
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Alternatives Considered

  • Eventbrite is better for single, one-time events but isn't as full-featured as Arts People.
  • Brown Paper Tickets is clunky to use and harder to change globally when an event changes or adds shows.
  • Vendini--never used it because when I researched 10 different ticketing companies, they were the least helpful. They didn't listen to our needs, and instead told us what we should have. They were much more expensive than Arts People as well.
  • Constant Contact is truly great as a marketing tool. But their events feature was awkward and the payment method was Paypal. However, since it's integrated with Arts People, we can use Arts People for sales and Constant Contact for marketing.
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eTapestry is better than PIDI, but not as good as Salesforce or the Luminate products for this particular organization. PIDI is less customizable and the reporting is worse than eTapestry that it is not really supported. Salesforce is open source platform and can be easily customized. Luminate is also all around good with customizing and reporting.
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Scalability

No score
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eTapestry1.0
Based on 1 answer
The product overall is not too bad but I would not suggest for a large nonprofit organization.
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Return on Investment

  • Positive - Our online vs phone call or in-person sales have increased steadily over the past 4 years since using Arts People. Less labor for us, more sales.
  • Positive - People are buying their tickets earlier than they used to - to reserve a coveted seat in a possible sold-out performance. That makes planning our marketing easier--whether to offer HotTix or special coded offers for shows that have fewer sales.
  • Negative - Some older folks still have problems with redeeming their subscription tickets for individual tickets without our personal assistance. We've been trying to pinpoint what that is--and Arts People helped us make a few adjustments. Sometimes people don't like to log in. That's one of the challenges of an integrated system. If the patron's profile changes in a way that impacts their subscription links, we need to step in. However, the overall time it has saved us in managing subscriptions is immeasurable.
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  • Ability to track donor information in one place instead of using spreadsheets or ACT
  • Better customer service, in that we were able to see if one was a donor and/or volunteer to thank them for both
  • Negative - user friendliness of the reporting and page layout customizing
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Pricing Details

Arts People

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details
We have a number of pricing options tailored to our clients needs. Our pricing is some of the lowest in the industry with no fees charged for donations made through the system.

eTapestry

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details