What users are saying about

Arts People

2 Ratings

eTapestry

47 Ratings

Arts People

2 Ratings
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Score 9.3 out of 101

eTapestry

47 Ratings
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Score 6.3 out of 101

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Likelihood to Recommend

Arts People

Arts People is one of the best business decisions our theatre has ever made. It relieves staff of some of the tedious, time-consuming tasks while increasing the ease of selling tickets and subscriptions. That's our goal--to sell tickets easily, in a user-friendly manner at a reasonable cost. That's what Arts People allows us to do. It works for tiny venues (to greet each guest personally) as well as huge venues (ticket scanning solution).It is less appropriate for a one-time event. An Arts People user should have an ongoing series of events to take advantage of all the features (it even has a membership feature) and the time for training.
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eTapestry

If you're just doing individual donors, eTapestry is fine, but you should compare the UI and price to other smaller options. If you want to also track programs, volunteers or grants, you should check out Salesforce.com, which I consider to be a much better fit for most organizations.
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Pros

  • Their customer service is unsurpassed. Sometimes several folks will be working on different aspects of a complicated request, to address all the details. Once things are exactly the way I want it, as in season subscription package sales, a representative checks in to make sure we're satisfied. Only then is the ticket closed.
  • They have a very comprehensive, full featured ticketing system for all types of events and venues. Their dynamic door list is our favorite feature--no static printed door lists for us. That helps us greet each patron with up-to-date information and check them off the list. While my box officers are doing that, I can be at a remote location and see in real time who has arrived. We can make collaborative decisions about, for instance, holding the curtain for a critics arrival or adding a chair for an unexpected guest of a ticket-holder. We can keep a couple of tickets on hold for box officer discretion to address those unforeseen ticket window requests. Great flexibility which allows us to be efficient while giving good customer service to our patrons.
  • Even though the system is full-featured, it is not beyond the skills of those who considers themselves non-technical. Two sessions of training will get a box officer up-and-running. Because there are different levels of access, we don't have to worry about someone changing essential programming while they are checking in patrons.
  • They made their ticket landing page look like our website, so people don't even realize that they have been taken somewhere else. Plus, the patron can easily navigate back to our actual site, seamlessly.
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  • eTapestry's "User defined fields" offered quite a bit of flexibility. I was able to create database structures customized to the needs of my organization.
  • The query and reporting system was fairly easy to use. It required training for employed but they eventually got it.
  • The chat support is excellent. This is the strongest feature. Chat and phone support made a huge difference.
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Cons

  • Anything I've asked for, I've gotten so I don't see any need for improvement at the moment.
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  • I only used the system through implementation and one mailing, so I didn't have time to discover areas for improvement.
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Likelihood to Renew

No score
No answers yet
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eTapestry3.8
Based on 15 answers
I work for a larger organization now that uses The Raiser's Edge and do not have a use for eTapestry at this time.
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Usability

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eTapestry8.9
Based on 4 answers
Basic functions are easily usable. For the more complex tasks I usually reach out to eTapestry's support.
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Reliability and Availability

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eTapestry7.8
Based on 2 answers
eTapestry is not software supported so it can be accessed anywhere. Just be sure to have the access key because you cannot login on a different computer for security reasons without an administrator approving it.
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Performance

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eTapestry6.0
Based on 1 answer
The product does what it is supposed to, although there are downsides. There are positive and negatives for every product. This is less expensive alternative for a small organization tracking minimum information.
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Support

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eTapestry9.9
Based on 5 answers
The eTapestry support team is quick to respond, willing to help, willing to followup and overall very helpful. They have always walked me step by step through questions I have or processes I need to learn more about. The chat support option is very convenient and I always end with a positive experience.The customer/client support is something eTapestry should pride itself on.
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In-Person Training

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eTapestry8.0
Based on 1 answer
In person training is always helpful for a new product however I think that the online tutorials would do just fine.
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Online Training

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eTapestry8.0
Based on 1 answer
The online tutorials were easy to follow and explained in detail steps. I was able to put together an organization SOP for best practices in case I was not in the office or no longer there.
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Implementation

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eTapestry8.0
Based on 1 answer
The organization as fairly happy with the implementation in that the data was all in the right places. However as they continued to grow, they outgrew eTapestry's functions.
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Alternatives Considered

  • Eventbrite is better for single, one-time events but isn't as full-featured as Arts People.
  • Brown Paper Tickets is clunky to use and harder to change globally when an event changes or adds shows.
  • Vendini--never used it because when I researched 10 different ticketing companies, they were the least helpful. They didn't listen to our needs, and instead told us what we should have. They were much more expensive than Arts People as well.
  • Constant Contact is truly great as a marketing tool. But their events feature was awkward and the payment method was Paypal. However, since it's integrated with Arts People, we can use Arts People for sales and Constant Contact for marketing.
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eTap is a Blackbaud product, so it is similar to other Blackbaud products I have used
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Scalability

No score
No answers yet
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eTapestry1.0
Based on 1 answer
The product overall is not too bad but I would not suggest for a large nonprofit organization.
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Return on Investment

  • Positive - Our online vs phone call or in-person sales have increased steadily over the past 4 years since using Arts People. Less labor for us, more sales.
  • Positive - People are buying their tickets earlier than they used to - to reserve a coveted seat in a possible sold-out performance. That makes planning our marketing easier--whether to offer HotTix or special coded offers for shows that have fewer sales.
  • Negative - Some older folks still have problems with redeeming their subscription tickets for individual tickets without our personal assistance. We've been trying to pinpoint what that is--and Arts People helped us make a few adjustments. Sometimes people don't like to log in. That's one of the challenges of an integrated system. If the patron's profile changes in a way that impacts their subscription links, we need to step in. However, the overall time it has saved us in managing subscriptions is immeasurable.
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  • Donor reporting has become easier and more accurate
  • We have more access to data and can make better decisions
  • We have better visibility in to who our most important donors are
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Pricing Details

Arts People

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details
We have a number of pricing options tailored to our clients needs. Our pricing is some of the lowest in the industry with no fees charged for donations made through the system.

eTapestry

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details