Likelihood to Recommend
Arts People is one of the best business decisions our theatre has ever made. It relieves staff of some of the tedious, time-consuming tasks while increasing the ease of selling tickets and subscriptions. That's our goal--to sell tickets easily, in a user-friendly manner at a reasonable cost. That's what Arts People allows us to do. It works for tiny venues (to greet each guest personally) as well as huge venues (ticket scanning solution). It is less appropriate for a one-time event. An Arts People user should have an ongoing series of events to take advantage of all the features (it even has a membership feature) and the time for training.
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An event which consist of collecting attendees details to post event analysis can use this product. If you are organizing both public and private events, eventsforce will be great solution. Eventsforce is also a great solution for big events that consist of different sessions that need different registrations, volunteers etc. It is a great solution considering the time it could save in event planning.
Read full review Pros Their customer service is unsurpassed. Sometimes several folks will be working on different aspects of a complicated request, to address all the details. Once things are exactly the way I want it, as in season subscription package sales, a representative checks in to make sure we're satisfied. Only then is the ticket closed. They have a very comprehensive, full featured ticketing system for all types of events and venues. Their dynamic door list is our favorite feature--no static printed door lists for us. That helps us greet each patron with up-to-date information and check them off the list. While my box officers are doing that, I can be at a remote location and see in real time who has arrived. We can make collaborative decisions about, for instance, holding the curtain for a critics arrival or adding a chair for an unexpected guest of a ticket-holder. We can keep a couple of tickets on hold for box officer discretion to address those unforeseen ticket window requests. Great flexibility which allows us to be efficient while giving good customer service to our patrons. Even though the system is full-featured, it is not beyond the skills of those who considers themselves non-technical. Two sessions of training will get a box officer up-and-running. Because there are different levels of access, we don't have to worry about someone changing essential programming while they are checking in patrons. They made their ticket landing page look like our website, so people don't even realize that they have been taken somewhere else. Plus, the patron can easily navigate back to our actual site, seamlessly. Read full review It helps us in planning the tasks individually. During event organizing, we can use to create digital forms for specific needs. Saves a lot of our time in organizing. Read full review Cons Anything I've asked for, I've gotten so I don't see any need for improvement at the moment. Read full review We are a small scale user of this product, so we haven't faced any problems with eventsforce. Every basic things needed for organizing an event is available in Eventsforce, so our company is happy with it as of now. Read full review Alternatives Considered is better for single, one-time events but isn't as full-featured as Arts People. Eventbrite is clunky to use and harder to change globally when an event changes or adds shows. Brown Paper Tickets --never used it because when I researched 10 different ticketing companies, they were the least helpful. They didn't listen to our needs, and instead told us what we should have. They were much more expensive than Arts People as well. Vendini is truly great as a marketing tool. But their events feature was awkward and the payment method was Paypal. However, since it's integrated with Arts People, we can use Arts People for sales and Constant Contact Constant Contact for marketing. Read full review
We haven't used any other similar products other than Eventsforce. Eventsforce was all we need for our requirement.
Read full review Return on Investment Positive - Our online vs phone call or in-person sales have increased steadily over the past 4 years since using Arts People. Less labor for us, more sales. Positive - People are buying their tickets earlier than they used to - to reserve a coveted seat in a possible sold-out performance. That makes planning our marketing easier--whether to offer HotTix or special coded offers for shows that have fewer sales. Negative - Some older folks still have problems with redeeming their subscription tickets for individual tickets without our personal assistance. We've been trying to pinpoint what that is--and Arts People helped us make a few adjustments. Sometimes people don't like to log in. That's one of the challenges of an integrated system. If the patron's profile changes in a way that impacts their subscription links, we need to step in. However, the overall time it has saved us in managing subscriptions is immeasurable. Read full review We have saved a lot of time in planning, thus saved a lot of resources. User Friendly interface ease out our stress. Support to multiple languages also helps us in saving external resources. Read full review ScreenShots