Arts People vs. Flipcause

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Arts People
Score 6.6 out of 10
Small Businesses (1-50 employees)
Since 2006 Arts People has provided software designed exclusively for performing arts, with ticketing, fundraising, marketing, reporting and database CRM tools built in, our affordable pricing options help to ensure that the arts continue to thrive. Serving over 900 arts organizations across the USA and Canada, from theaters and symphonies, to dance, opera and more, each organization inspires us. Our world-class support staff takes the one-on-one time get to know our clients and…N/A
Flipcause
Score 4.3 out of 10
N/A
Flipcause is a nonprofit fundraising management platform from the company of the same name in Oakland.
$125
per month
Pricing
Arts PeopleFlipcause
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Arts PeopleFlipcause
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsWe have a number of pricing options tailored to our clients needs. Our pricing is some of the lowest in the industry with no fees charged for donations made through the system.
More Pricing Information
Community Pulse
Arts PeopleFlipcause
Top Pros
Top Cons
Best Alternatives
Arts PeopleFlipcause
Small Businesses
OneCause
OneCause
Score 9.2 out of 10
OneCause
OneCause
Score 9.2 out of 10
Medium-sized Companies
Cvent Event Diagramming
Cvent Event Diagramming
Score 9.3 out of 10
OneCause
OneCause
Score 9.2 out of 10
Enterprises
Cvent Event Diagramming
Cvent Event Diagramming
Score 9.3 out of 10
Blackbaud CRM
Blackbaud CRM
Score 7.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Arts PeopleFlipcause
Likelihood to Recommend
10.0
(1 ratings)
10.0
(1 ratings)
Support Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Arts PeopleFlipcause
Likelihood to Recommend
Neon One, LLC
Arts People is one of the best business decisions our theatre has ever made. It relieves staff of some of the tedious, time-consuming tasks while increasing the ease of selling tickets and subscriptions. That's our goal--to sell tickets easily, in a user-friendly manner at a reasonable cost. That's what Arts People allows us to do. It works for tiny venues (to greet each guest personally) as well as huge venues (ticket scanning solution). It is less appropriate for a one-time event. An Arts People user should have an ongoing series of events to take advantage of all the features (it even has a membership feature) and the time for training.
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Flipcause
Flipcause has been great for our organization and donors report good experiences using the platform. It has been fantastic for our annual fundraiser, as we can sell tickets, get volunteers to sign up, solicit donations, contact all ticket purchasers, and more very easily
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Pros
Neon One, LLC
  • Their customer service is unsurpassed. Sometimes several folks will be working on different aspects of a complicated request, to address all the details. Once things are exactly the way I want it, as in season subscription package sales, a representative checks in to make sure we're satisfied. Only then is the ticket closed.
  • They have a very comprehensive, full featured ticketing system for all types of events and venues. Their dynamic door list is our favorite feature--no static printed door lists for us. That helps us greet each patron with up-to-date information and check them off the list. While my box officers are doing that, I can be at a remote location and see in real time who has arrived. We can make collaborative decisions about, for instance, holding the curtain for a critics arrival or adding a chair for an unexpected guest of a ticket-holder. We can keep a couple of tickets on hold for box officer discretion to address those unforeseen ticket window requests. Great flexibility which allows us to be efficient while giving good customer service to our patrons.
  • Even though the system is full-featured, it is not beyond the skills of those who considers themselves non-technical. Two sessions of training will get a box officer up-and-running. Because there are different levels of access, we don't have to worry about someone changing essential programming while they are checking in patrons.
  • They made their ticket landing page look like our website, so people don't even realize that they have been taken somewhere else. Plus, the patron can easily navigate back to our actual site, seamlessly.
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Flipcause
  • Flipcause has a great user interface for donors.
  • Flipcause sends customizable donation receipts.
  • Flipcause easily integrates with our website.
  • Flipcause has great customer service.
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Cons
Neon One, LLC
  • Anything I've asked for, I've gotten so I don't see any need for improvement at the moment.
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Flipcause
  • The functionality is great, but setting up a fundraising campaign the first time can be time consuming and confusing. However, they have customer service staff who can help you or who will set up the campaign for you from start to finish.
  • You must click "save" each time you open a section of your campaign even if you haven't made any changes. This can be a bit annoying, but I suppose the feature is there to prevent changes from being lost or unwanted changes from being saved.
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Support Rating
Neon One, LLC
No answers on this topic
Flipcause
Flipcause has amazingly responsive customer support staff and "Success Teams." When you sign up, your Success Manager makes sure you have all the information and support needed to get up and running quickly and easily. Your Success Team will happily provide support on an on-going basis as needed, although we have not needed much support due to the easy-to-use interface
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Alternatives Considered
Neon One, LLC
  • Eventbrite is better for single, one-time events but isn't as full-featured as Arts People.
  • Brown Paper Tickets is clunky to use and harder to change globally when an event changes or adds shows.
  • Vendini--never used it because when I researched 10 different ticketing companies, they were the least helpful. They didn't listen to our needs, and instead told us what we should have. They were much more expensive than Arts People as well.
  • Constant Contact is truly great as a marketing tool. But their events feature was awkward and the payment method was Paypal. However, since it's integrated with Arts People, we can use Arts People for sales and Constant Contact for marketing.
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Flipcause
We previously used Network for Good to process online donations and to sell event tickets, but Flipcause has proven much better at meeting our needs. I prefer the Flipcause interface and functionality, especially for event registrations. We have also used PayPal and PayPal Here to collect donations online and in person. While these are trusted and recognizable for our donors, they are only useful for collecting donations and do not have easily customizable donation receipts.
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Return on Investment
Neon One, LLC
  • Positive - Our online vs phone call or in-person sales have increased steadily over the past 4 years since using Arts People. Less labor for us, more sales.
  • Positive - People are buying their tickets earlier than they used to - to reserve a coveted seat in a possible sold-out performance. That makes planning our marketing easier--whether to offer HotTix or special coded offers for shows that have fewer sales.
  • Negative - Some older folks still have problems with redeeming their subscription tickets for individual tickets without our personal assistance. We've been trying to pinpoint what that is--and Arts People helped us make a few adjustments. Sometimes people don't like to log in. That's one of the challenges of an integrated system. If the patron's profile changes in a way that impacts their subscription links, we need to step in. However, the overall time it has saved us in managing subscriptions is immeasurable.
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Flipcause
  • We are a nonprofit and donations are our lifeline. By streamlining the donation solicitation, processing, and acknowledgement process, and by automatically populating the donor CRM, Flipcause has saved so much time. And as we all know, time is money...
  • Flipcause encourages donors to pay the additional credit card processing fees, so more of the donation lands in our account.
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