What users are saying about
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6 out of 100
Based on 3 reviews and ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 5.9 out of 100
Based on 7 reviews and ratings
Attribute Ratings
- Arts People is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
10.0
Arts People
100%
1 Rating
5.9
Regpack
59%
5 Ratings
Usability
Arts People
N/A
0 Ratings
7.3
Regpack
73%
1 Rating
Support Rating
Arts People
N/A
0 Ratings
8.0
Regpack
80%
4 Ratings
Likelihood to Recommend
Arts People
Arts People is one of the best business decisions our theatre has ever made. It relieves staff of some of the tedious, time-consuming tasks while increasing the ease of selling tickets and subscriptions. That's our goal--to sell tickets easily, in a user-friendly manner at a reasonable cost. That's what Arts People allows us to do. It works for tiny venues (to greet each guest personally) as well as huge venues (ticket scanning solution).It is less appropriate for a one-time event. An Arts People user should have an ongoing series of events to take advantage of all the features (it even has a membership feature) and the time for training.

Verified User
Administrator in Social Media
Non-Profit Organization Management Company, 1-10 employeesRegpack
RegPack and the RegPack Customer Service team have just been awesome! We work in a very niche market, and RegPack has assisted us in providing a complete service to our clients in an attractive and user-friendly way. And, where and when we do hit speed bumps, RegPack's team has always been at the ready to hold our hands and walk us through. They are super helpful, super responsive, and proactive at every step.
Program Manager, Europe
Austral Education GroupEducation Management, 51-200 employees
Pros
Arts People
- Their customer service is unsurpassed. Sometimes several folks will be working on different aspects of a complicated request, to address all the details. Once things are exactly the way I want it, as in season subscription package sales, a representative checks in to make sure we're satisfied. Only then is the ticket closed.
- They have a very comprehensive, full featured ticketing system for all types of events and venues. Their dynamic door list is our favorite feature--no static printed door lists for us. That helps us greet each patron with up-to-date information and check them off the list. While my box officers are doing that, I can be at a remote location and see in real time who has arrived. We can make collaborative decisions about, for instance, holding the curtain for a critics arrival or adding a chair for an unexpected guest of a ticket-holder. We can keep a couple of tickets on hold for box officer discretion to address those unforeseen ticket window requests. Great flexibility which allows us to be efficient while giving good customer service to our patrons.
- Even though the system is full-featured, it is not beyond the skills of those who considers themselves non-technical. Two sessions of training will get a box officer up-and-running. Because there are different levels of access, we don't have to worry about someone changing essential programming while they are checking in patrons.
- They made their ticket landing page look like our website, so people don't even realize that they have been taken somewhere else. Plus, the patron can easily navigate back to our actual site, seamlessly.

Verified User
Administrator in Social Media
Non-Profit Organization Management Company, 1-10 employeesRegpack
- Provides e-signature
- Provides terms and conditions.
- Easily add multiple sessions with time, date and required paperwork.
Museum Experience Director
Aerospace Museum of CaliforniaEducation Management, 1-10 employees
Cons
Arts People
- Anything I've asked for, I've gotten so I don't see any need for improvement at the moment.

Verified User
Administrator in Social Media
Non-Profit Organization Management Company, 1-10 employeesRegpack
- Waitlists - this part of the system doesn’t work like we are used to BUT Regpack is working with us on how to fix it and make it work for us.
- Payment Method - users can’t change their payment methods on their own.

Verified User
Account Manager in Other
Non-profit Organization Management Company, 51-200 employeesPricing Details
Arts People
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Regpack
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Usability
Arts People
No score
No answers yet
No answers on this topic
Regpack
Regpack 7.3
Based on 1 answer
It can be time consuming to start a new project, however it's nice that you can duplicate a project and edit from there. I think that while some of the setup takes a while, once it's running smoothly it's definitely worth the cost and time and will pay for itself quickly.
Museum Experience Director
Aerospace Museum of CaliforniaEducation Management, 1-10 employees
Support Rating
Arts People
No score
No answers yet
No answers on this topic
Regpack
Regpack 8.0
Based on 4 answers
There is no way to speak to a human representative, and that sucks. E-mail support is effective but takes 24 hours to respond. That can feel like a L O N G time when there is a problem that needs attention.
Owner
Stone Mountain AdventuresRecreational Facilities & Services, 11-50 employees
Alternatives Considered
Arts People
- Eventbrite is better for single, one-time events but isn't as full-featured as Arts People.
- Brown Paper Tickets is clunky to use and harder to change globally when an event changes or adds shows.
- Vendini--never used it because when I researched 10 different ticketing companies, they were the least helpful. They didn't listen to our needs, and instead told us what we should have. They were much more expensive than Arts People as well.
- Constant Contact is truly great as a marketing tool. But their events feature was awkward and the payment method was Paypal. However, since it's integrated with Arts People, we can use Arts People for sales and Constant Contact for marketing.

Verified User
Administrator in Social Media
Non-Profit Organization Management Company, 1-10 employeesRegpack
We have [switched] to league magic which is built for sports management.
President/ Registar
Countryside Jr. CougarsNon-profit Organization Management, 201-500 employees
Return on Investment
Arts People
- Positive - Our online vs phone call or in-person sales have increased steadily over the past 4 years since using Arts People. Less labor for us, more sales.
- Positive - People are buying their tickets earlier than they used to - to reserve a coveted seat in a possible sold-out performance. That makes planning our marketing easier--whether to offer HotTix or special coded offers for shows that have fewer sales.
- Negative - Some older folks still have problems with redeeming their subscription tickets for individual tickets without our personal assistance. We've been trying to pinpoint what that is--and Arts People helped us make a few adjustments. Sometimes people don't like to log in. That's one of the challenges of an integrated system. If the patron's profile changes in a way that impacts their subscription links, we need to step in. However, the overall time it has saved us in managing subscriptions is immeasurable.

Verified User
Administrator in Social Media
Non-Profit Organization Management Company, 1-10 employeesRegpack
- Our ROI has been totally positive with RegPack. While it is not the cheapest option on the market, it's $$ to quality is second to none. We have been particularly impressed with the level of assistance that we receive from their team—any and every question, query, doubt has been addressed, and a solution has been found.
Program Manager, Europe
Austral Education GroupEducation Management, 51-200 employees