What users are saying about
2 Ratings
7 Ratings
2 Ratings
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Score 9.2 out of 100
7 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Arts People

Arts People is one of the best business decisions our theatre has ever made. It relieves staff of some of the tedious, time-consuming tasks while increasing the ease of selling tickets and subscriptions. That's our goal--to sell tickets easily, in a user-friendly manner at a reasonable cost. That's what Arts People allows us to do. It works for tiny venues (to greet each guest personally) as well as huge venues (ticket scanning solution).It is less appropriate for a one-time event. An Arts People user should have an ongoing series of events to take advantage of all the features (it even has a membership feature) and the time for training.
Anonymous | TrustRadius Reviewer

Salsa Engage

Salsa Engage provides a robust interface to Salesforce--our primary CRM--allowing non-intervention synchronization to categorize supporters into groups for email communication. As we are only six months into our implementation, we have not found areas where it's not appropriate to use beyond nit-picky synchronization delays and smart group updates.
Kevin Gay | TrustRadius Reviewer

Pros

Arts People

  • Their customer service is unsurpassed. Sometimes several folks will be working on different aspects of a complicated request, to address all the details. Once things are exactly the way I want it, as in season subscription package sales, a representative checks in to make sure we're satisfied. Only then is the ticket closed.
  • They have a very comprehensive, full featured ticketing system for all types of events and venues. Their dynamic door list is our favorite feature--no static printed door lists for us. That helps us greet each patron with up-to-date information and check them off the list. While my box officers are doing that, I can be at a remote location and see in real time who has arrived. We can make collaborative decisions about, for instance, holding the curtain for a critics arrival or adding a chair for an unexpected guest of a ticket-holder. We can keep a couple of tickets on hold for box officer discretion to address those unforeseen ticket window requests. Great flexibility which allows us to be efficient while giving good customer service to our patrons.
  • Even though the system is full-featured, it is not beyond the skills of those who considers themselves non-technical. Two sessions of training will get a box officer up-and-running. Because there are different levels of access, we don't have to worry about someone changing essential programming while they are checking in patrons.
  • They made their ticket landing page look like our website, so people don't even realize that they have been taken somewhere else. Plus, the patron can easily navigate back to our actual site, seamlessly.
Anonymous | TrustRadius Reviewer

Salsa Engage

  • Low bounce rate
  • Customizable donation pages
  • Intuitive reporting
Kalyn Hoffman | TrustRadius Reviewer

Cons

Arts People

  • Anything I've asked for, I've gotten so I don't see any need for improvement at the moment.
Anonymous | TrustRadius Reviewer

Salsa Engage

  • SalesForce integration of new fields for synchronization
  • Supporter self-management of account (updating their own email)
  • Group management (no pictorial interface)
Kevin Gay | TrustRadius Reviewer

Usability

Arts People

No score
No answers yet
No answers on this topic

Salsa Engage

Salsa Engage 9.0
Based on 1 answer
Easy to use interface, far superior to classic. You did this right.
Kevin Gay | TrustRadius Reviewer

Support Rating

Arts People

No score
No answers yet
No answers on this topic

Salsa Engage

Salsa Engage 9.0
Based on 1 answer
Support response has been swift and knowledgable, though not always the answer I've wanted. One huge design flaw is if I add a new Salesforce field to sync, Salsa Engage will not sync it unless it has changed since the last sync, requiring me to fake an update for an entire database or re-sync the whole enchilada. Better to recognize it's a new Salesforce field and perform the sync en masse.
Kevin Gay | TrustRadius Reviewer

Alternatives Considered

Arts People

  • Eventbrite is better for single, one-time events but isn't as full-featured as Arts People.
  • Brown Paper Tickets is clunky to use and harder to change globally when an event changes or adds shows.
  • Vendini--never used it because when I researched 10 different ticketing companies, they were the least helpful. They didn't listen to our needs, and instead told us what we should have. They were much more expensive than Arts People as well.
  • Constant Contact is truly great as a marketing tool. But their events feature was awkward and the payment method was Paypal. However, since it's integrated with Arts People, we can use Arts People for sales and Constant Contact for marketing.
Anonymous | TrustRadius Reviewer

Salsa Engage

Salsa Engage has a huge advantage over competitors when it comes to pricing. Since it is a newer software, it offers a lot more features for a lesser price. We explored many options and we decided on Salsa because of the integration with the CRM software and the ability to customize all of our donation and ticket pages.
Kalyn Hoffman | TrustRadius Reviewer

Return on Investment

Arts People

  • Positive - Our online vs phone call or in-person sales have increased steadily over the past 4 years since using Arts People. Less labor for us, more sales.
  • Positive - People are buying their tickets earlier than they used to - to reserve a coveted seat in a possible sold-out performance. That makes planning our marketing easier--whether to offer HotTix or special coded offers for shows that have fewer sales.
  • Negative - Some older folks still have problems with redeeming their subscription tickets for individual tickets without our personal assistance. We've been trying to pinpoint what that is--and Arts People helped us make a few adjustments. Sometimes people don't like to log in. That's one of the challenges of an integrated system. If the patron's profile changes in a way that impacts their subscription links, we need to step in. However, the overall time it has saved us in managing subscriptions is immeasurable.
Anonymous | TrustRadius Reviewer

Salsa Engage

  • Increased email engagement
  • Decreased bounce rate
  • Increased ticket sales
Kalyn Hoffman | TrustRadius Reviewer

Screenshots

Pricing Details

Arts People

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salsa Engage

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

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