Arts People vs. STPL Global FundRaiser (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Arts People
Score 6.6 out of 10
Small Businesses (1-50 employees)
Since 2006 Arts People has provided software designed exclusively for performing arts, with ticketing, fundraising, marketing, reporting and database CRM tools built in, our affordable pricing options help to ensure that the arts continue to thrive. Serving over 900 arts organizations across the USA and Canada, from theaters and symphonies, to dance, opera and more, each organization inspires us. Our world-class support staff takes the one-on-one time get to know our clients and…N/A
FundRaiser (discontinued)
Score 7.0 out of 10
Mid-Size Companies (51-1,000 employees)
FundRaiser aims to connect institutions who are fundraising to their donors, without interference. It is a dedicated platform for educational institutions and charities. Using FundRaiser, institutions set up their own payment gateway and collect the donations directly into their bank accounts. In addition, FundRaiser includes features for building beautiful fundraising campaign pages, as well as integrated bulk email marketing tools, bulk SMS marketing tools & social media management tools.…
$49
per month
Pricing
Arts PeopleSTPL Global FundRaiser (discontinued)
Editions & Modules
No answers on this topic
FundRaiser
$49
per month
Offerings
Pricing Offerings
Arts PeopleFundRaiser (discontinued)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsWe have a number of pricing options tailored to our clients needs. Our pricing is some of the lowest in the industry with no fees charged for donations made through the system.No Success Fee or any commission on funds raised. No hidden charges.
More Pricing Information
Community Pulse
Arts PeopleSTPL Global FundRaiser (discontinued)
Top Pros
Top Cons
Best Alternatives
Arts PeopleSTPL Global FundRaiser (discontinued)
Small Businesses
OneCause
OneCause
Score 9.3 out of 10
OneCause
OneCause
Score 9.3 out of 10
Medium-sized Companies
Cvent Event Diagramming
Cvent Event Diagramming
Score 9.4 out of 10
OneCause
OneCause
Score 9.3 out of 10
Enterprises
Cvent Event Diagramming
Cvent Event Diagramming
Score 9.4 out of 10
Blackbaud CRM
Blackbaud CRM
Score 7.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Arts PeopleSTPL Global FundRaiser (discontinued)
Likelihood to Recommend
10.0
(1 ratings)
7.0
(1 ratings)
Support Rating
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
Arts PeopleSTPL Global FundRaiser (discontinued)
Likelihood to Recommend
Neon One, LLC
Arts People is one of the best business decisions our theatre has ever made. It relieves staff of some of the tedious, time-consuming tasks while increasing the ease of selling tickets and subscriptions. That's our goal--to sell tickets easily, in a user-friendly manner at a reasonable cost. That's what Arts People allows us to do. It works for tiny venues (to greet each guest personally) as well as huge venues (ticket scanning solution). It is less appropriate for a one-time event. An Arts People user should have an ongoing series of events to take advantage of all the features (it even has a membership feature) and the time for training.
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STPL Global
I think FundRaiser is better suited for smaller organizations that do not have a lot of entries to make and a lot of tracking to do. Larger organizations that make more entries and need to do a lot more tracking might want an application that is a little more modern and user-friendly.
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Pros
Neon One, LLC
  • Their customer service is unsurpassed. Sometimes several folks will be working on different aspects of a complicated request, to address all the details. Once things are exactly the way I want it, as in season subscription package sales, a representative checks in to make sure we're satisfied. Only then is the ticket closed.
  • They have a very comprehensive, full featured ticketing system for all types of events and venues. Their dynamic door list is our favorite feature--no static printed door lists for us. That helps us greet each patron with up-to-date information and check them off the list. While my box officers are doing that, I can be at a remote location and see in real time who has arrived. We can make collaborative decisions about, for instance, holding the curtain for a critics arrival or adding a chair for an unexpected guest of a ticket-holder. We can keep a couple of tickets on hold for box officer discretion to address those unforeseen ticket window requests. Great flexibility which allows us to be efficient while giving good customer service to our patrons.
  • Even though the system is full-featured, it is not beyond the skills of those who considers themselves non-technical. Two sessions of training will get a box officer up-and-running. Because there are different levels of access, we don't have to worry about someone changing essential programming while they are checking in patrons.
  • They made their ticket landing page look like our website, so people don't even realize that they have been taken somewhere else. Plus, the patron can easily navigate back to our actual site, seamlessly.
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STPL Global
  • FundRaiser keeps a database for us of our individual, business, and organizational donors for future reference.
  • FundRaiser keeps a database for us of our donors' contributions each year on an ongoing basis.
  • FundRaiser has multiple reports that can be run to fit your specific needs; be it yearly contributions, donor addresses, etc.
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Cons
Neon One, LLC
  • Anything I've asked for, I've gotten so I don't see any need for improvement at the moment.
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STPL Global
  • If you enter a duplicate donor in error, the program will allow you to make one inactive, but will not allow you to delete one. This often causes confusion when going to post-donation payments.
  • The system is also very basic and could be more user-friendly.
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Support Rating
Neon One, LLC
No answers on this topic
STPL Global
When I upgraded my computer I had to upgrade my FundRaiser software. I reached out to customer support, and they assisted me in easily switching the computer my software was on, and then making the upgrade. The customer service department was friendly and helpful. There was a minor glitch, but it ended up going fine.
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Alternatives Considered
Neon One, LLC
  • Eventbrite is better for single, one-time events but isn't as full-featured as Arts People.
  • Brown Paper Tickets is clunky to use and harder to change globally when an event changes or adds shows.
  • Vendini--never used it because when I researched 10 different ticketing companies, they were the least helpful. They didn't listen to our needs, and instead told us what we should have. They were much more expensive than Arts People as well.
  • Constant Contact is truly great as a marketing tool. But their events feature was awkward and the payment method was Paypal. However, since it's integrated with Arts People, we can use Arts People for sales and Constant Contact for marketing.
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STPL Global
No answers on this topic
Return on Investment
Neon One, LLC
  • Positive - Our online vs phone call or in-person sales have increased steadily over the past 4 years since using Arts People. Less labor for us, more sales.
  • Positive - People are buying their tickets earlier than they used to - to reserve a coveted seat in a possible sold-out performance. That makes planning our marketing easier--whether to offer HotTix or special coded offers for shows that have fewer sales.
  • Negative - Some older folks still have problems with redeeming their subscription tickets for individual tickets without our personal assistance. We've been trying to pinpoint what that is--and Arts People helped us make a few adjustments. Sometimes people don't like to log in. That's one of the challenges of an integrated system. If the patron's profile changes in a way that impacts their subscription links, we need to step in. However, the overall time it has saved us in managing subscriptions is immeasurable.
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STPL Global
  • FundRaiser saves us time that we would be spending trying to keep track of donations and donor information on spreadsheets, which saves us money.
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ScreenShots

FundRaiser (discontinued) Screenshots

Screenshot of Embeddable Campaign WidgetScreenshot of Publish your campaign in 2 minutes flat.