Arts People vs. Swift Digital

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Arts People
Score 6.5 out of 10
Small Businesses (1-50 employees)
Since 2006 Arts People has provided software designed exclusively for performing arts, with ticketing, fundraising, marketing, reporting and database CRM tools built in, our affordable pricing options help to ensure that the arts continue to thrive. Serving over 900 arts organizations across the USA and Canada, from theaters and symphonies, to dance, opera and more, each organization inspires us. Our world-class support staff takes the one-on-one time get to know our clients and…N/A
Swift Digital
Score 9.1 out of 10
Mid-Size Companies (51-1,000 employees)
Swift Digital is a sophisticated enterprise automation marketing suite. The solution is designed to handle all of the user's marketing automation, email campaigns and event management efforts. With it, users can create stunning emails, newsletters and campaigns using its drag-and-drop email builder. Users can also automate campaigns and user journeys with insights and statistics to see how campaigns are performing, or run an event, plan, promote & manage everything from invites, payments, check…
$2,988
per year
Pricing
Arts PeopleSwift Digital
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Arts PeopleSwift Digital
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsWe have a number of pricing options tailored to our clients needs. Our pricing is some of the lowest in the industry with no fees charged for donations made through the system.We offer different pricing solutions based on individual enterprise needs. You can read more information on our website about our product, or contact us to see which product module is right for you.
More Pricing Information
Community Pulse
Arts PeopleSwift Digital
Top Pros
Top Cons

No answers on this topic

Features
Arts PeopleSwift Digital
Email & Online Marketing
Comparison of Email & Online Marketing features of Product A and Product B
Arts People
-
Ratings
Swift Digital
8.8
1 Ratings
14% above category average
WYSIWYG email editor00 Ratings8.21 Ratings
Landing pages00 Ratings9.11 Ratings
A/B testing00 Ratings9.11 Ratings
Mobile optimization00 Ratings8.21 Ratings
Email deliverability reporting00 Ratings9.11 Ratings
List management00 Ratings9.11 Ratings
Triggered drip sequences00 Ratings9.11 Ratings
Lead Management
Comparison of Lead Management features of Product A and Product B
Arts People
-
Ratings
Swift Digital
8.8
1 Ratings
19% above category average
Lead nurturing automation00 Ratings9.11 Ratings
Lead scoring and grading00 Ratings9.11 Ratings
Data quality management00 Ratings8.21 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Arts People
-
Ratings
Swift Digital
7.3
1 Ratings
1% above category average
Dashboards00 Ratings7.31 Ratings
Standard reports00 Ratings7.31 Ratings
Custom reports00 Ratings7.31 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Arts People
-
Ratings
Swift Digital
7.3
1 Ratings
3% above category average
API00 Ratings7.31 Ratings
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Kentico Xperience
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User Ratings
Arts PeopleSwift Digital
Likelihood to Recommend
10.0
(1 ratings)
9.1
(1 ratings)
User Testimonials
Arts PeopleSwift Digital
Likelihood to Recommend
Neon One, LLC
Arts People is one of the best business decisions our theatre has ever made. It relieves staff of some of the tedious, time-consuming tasks while increasing the ease of selling tickets and subscriptions. That's our goal--to sell tickets easily, in a user-friendly manner at a reasonable cost. That's what Arts People allows us to do. It works for tiny venues (to greet each guest personally) as well as huge venues (ticket scanning solution). It is less appropriate for a one-time event. An Arts People user should have an ongoing series of events to take advantage of all the features (it even has a membership feature) and the time for training.
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Swift Digital
it's well suited to a business that relies on constant email marketing and to keep in contact with leads or customers. This is the heartbeat of business and suits us. We can segment qualified leads, data scores, track campaigns and effectively save time to work on other customer campaigns. If you are a smaller business that only sends one email a month, it's not for you. This software is very sophisticated and can be technical in the beginning.
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Pros
Neon One, LLC
  • Their customer service is unsurpassed. Sometimes several folks will be working on different aspects of a complicated request, to address all the details. Once things are exactly the way I want it, as in season subscription package sales, a representative checks in to make sure we're satisfied. Only then is the ticket closed.
  • They have a very comprehensive, full featured ticketing system for all types of events and venues. Their dynamic door list is our favorite feature--no static printed door lists for us. That helps us greet each patron with up-to-date information and check them off the list. While my box officers are doing that, I can be at a remote location and see in real time who has arrived. We can make collaborative decisions about, for instance, holding the curtain for a critics arrival or adding a chair for an unexpected guest of a ticket-holder. We can keep a couple of tickets on hold for box officer discretion to address those unforeseen ticket window requests. Great flexibility which allows us to be efficient while giving good customer service to our patrons.
  • Even though the system is full-featured, it is not beyond the skills of those who considers themselves non-technical. Two sessions of training will get a box officer up-and-running. Because there are different levels of access, we don't have to worry about someone changing essential programming while they are checking in patrons.
  • They made their ticket landing page look like our website, so people don't even realize that they have been taken somewhere else. Plus, the patron can easily navigate back to our actual site, seamlessly.
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Swift Digital
  • drag-and-drop campaign builder
  • email templates
  • lead scoring
  • Analytics
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Cons
Neon One, LLC
  • Anything I've asked for, I've gotten so I don't see any need for improvement at the moment.
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Swift Digital
  • More email flexibility would be good.
  • Simplify the modules-there is a lot, and it can be overwhelming.
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Alternatives Considered
Neon One, LLC
  • Eventbrite is better for single, one-time events but isn't as full-featured as Arts People.
  • Brown Paper Tickets is clunky to use and harder to change globally when an event changes or adds shows.
  • Vendini--never used it because when I researched 10 different ticketing companies, they were the least helpful. They didn't listen to our needs, and instead told us what we should have. They were much more expensive than Arts People as well.
  • Constant Contact is truly great as a marketing tool. But their events feature was awkward and the payment method was Paypal. However, since it's integrated with Arts People, we can use Arts People for sales and Constant Contact for marketing.
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Swift Digital
We looked into Swift based upon a recommendation. We have previously used ActiveCampaign but found it very clunky for what we wanted to use it for. We also looked into Pardot, but was on the other end of the spectrum, it had far too many features, complexities and required an implementation specialist at our expense of $15K. Swift was just the right fit for us, and we like knowing that our data is kept in Australia
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Return on Investment
Neon One, LLC
  • Positive - Our online vs phone call or in-person sales have increased steadily over the past 4 years since using Arts People. Less labor for us, more sales.
  • Positive - People are buying their tickets earlier than they used to - to reserve a coveted seat in a possible sold-out performance. That makes planning our marketing easier--whether to offer HotTix or special coded offers for shows that have fewer sales.
  • Negative - Some older folks still have problems with redeeming their subscription tickets for individual tickets without our personal assistance. We've been trying to pinpoint what that is--and Arts People helped us make a few adjustments. Sometimes people don't like to log in. That's one of the challenges of an integrated system. If the patron's profile changes in a way that impacts their subscription links, we need to step in. However, the overall time it has saved us in managing subscriptions is immeasurable.
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Swift Digital
  • Better lead quality
  • Has allowed us to close clients quicker.
  • Higher ROI
  • Access to much more targeted customer data
  • Getting used to the software took more time thn anticipated
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ScreenShots

Swift Digital Screenshots

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