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Based on 1 reviews and ratings
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Likelihood to Recommend
Arts People
Arts People is one of the best business decisions our theatre has ever made. It relieves staff of some of the tedious, time-consuming tasks while increasing the ease of selling tickets and subscriptions. That's our goal--to sell tickets easily, in a user-friendly manner at a reasonable cost. That's what Arts People allows us to do. It works for tiny venues (to greet each guest personally) as well as huge venues (ticket scanning solution).It is less appropriate for a one-time event. An Arts People user should have an ongoing series of events to take advantage of all the features (it even has a membership feature) and the time for training.

Verified User
Administrator in Social Media
Non-Profit Organization Management Company, 1-10 employeesWorkCast Producer+
WorkCast Producer is a good platform for companies who are looking to produce webinars to further engage with their market. It is more suited to departments who have the resources, and a basic knowledge of what webinars are, to produce these
Studio Coordinator
FreelancePublishing, 201-500 employees
Feature Rating Comparison
Reporting & Analytics
Arts People
—
WorkCast Producer+
7.7
Dashboards
Arts People
—
WorkCast Producer+
7.3
Data exportability
Arts People
—
WorkCast Producer+
8.2
Performance & Compatibility of Online Events Software
Arts People
—
WorkCast Producer+
7.7
High quality audio
Arts People
—
WorkCast Producer+
8.2
Mobile support
Arts People
—
WorkCast Producer+
7.3
Online Meetings / Events
Arts People
—
WorkCast Producer+
8.2
Calendar integration
Arts People
—
WorkCast Producer+
7.3
Record meetings / events
Arts People
—
WorkCast Producer+
8.2
Slideshows
Arts People
—
WorkCast Producer+
8.2
Event registration
Arts People
—
WorkCast Producer+
9.1
Online Events Collaboration
Arts People
—
WorkCast Producer+
8.6
Audience polling
Arts People
—
WorkCast Producer+
8.2
Q&A
Arts People
—
WorkCast Producer+
9.1
Online Events Security
Arts People
—
WorkCast Producer+
8.6
Participant roles & permissions
Arts People
—
WorkCast Producer+
8.2
Confidential attendee list
Arts People
—
WorkCast Producer+
9.1
Online Events Marketing
Arts People
—
WorkCast Producer+
8.2
Branding options
Arts People
—
WorkCast Producer+
8.2
Pros
- Their customer service is unsurpassed. Sometimes several folks will be working on different aspects of a complicated request, to address all the details. Once things are exactly the way I want it, as in season subscription package sales, a representative checks in to make sure we're satisfied. Only then is the ticket closed.
- They have a very comprehensive, full featured ticketing system for all types of events and venues. Their dynamic door list is our favorite feature--no static printed door lists for us. That helps us greet each patron with up-to-date information and check them off the list. While my box officers are doing that, I can be at a remote location and see in real time who has arrived. We can make collaborative decisions about, for instance, holding the curtain for a critics arrival or adding a chair for an unexpected guest of a ticket-holder. We can keep a couple of tickets on hold for box officer discretion to address those unforeseen ticket window requests. Great flexibility which allows us to be efficient while giving good customer service to our patrons.
- Even though the system is full-featured, it is not beyond the skills of those who considers themselves non-technical. Two sessions of training will get a box officer up-and-running. Because there are different levels of access, we don't have to worry about someone changing essential programming while they are checking in patrons.
- They made their ticket landing page look like our website, so people don't even realize that they have been taken somewhere else. Plus, the patron can easily navigate back to our actual site, seamlessly.

Verified User
Administrator in Social Media
Non-Profit Organization Management Company, 1-10 employees- Ease of use, can be accessed on multiple devices and customisable templates that can be cloned.
Studio Coordinator
FreelancePublishing, 201-500 employees
Cons
- Anything I've asked for, I've gotten so I don't see any need for improvement at the moment.

Verified User
Administrator in Social Media
Non-Profit Organization Management Company, 1-10 employees- Sometimes the user journey can seem repetitive.
Studio Coordinator
FreelancePublishing, 201-500 employees
Alternatives Considered
- Eventbrite is better for single, one-time events but isn't as full-featured as Arts People.
- Brown Paper Tickets is clunky to use and harder to change globally when an event changes or adds shows.
- Vendini--never used it because when I researched 10 different ticketing companies, they were the least helpful. They didn't listen to our needs, and instead told us what we should have. They were much more expensive than Arts People as well.
- Constant Contact is truly great as a marketing tool. But their events feature was awkward and the payment method was Paypal. However, since it's integrated with Arts People, we can use Arts People for sales and Constant Contact for marketing.

Verified User
Administrator in Social Media
Non-Profit Organization Management Company, 1-10 employeesWorkCast has very competitive licensing plans compared to other services. As a newer platform on the market it is also developing to meet their clients needs on a regular basis. From my experience, this enabled me to customise the webinars much more easily than I could with previous suppliers, developing new products with the support of the WorkCast team. I also found the interface to be more modern and up to date compared to older platforms.
Studio Coordinator
FreelancePublishing, 201-500 employees
Return on Investment
- Positive - Our online vs phone call or in-person sales have increased steadily over the past 4 years since using Arts People. Less labor for us, more sales.
- Positive - People are buying their tickets earlier than they used to - to reserve a coveted seat in a possible sold-out performance. That makes planning our marketing easier--whether to offer HotTix or special coded offers for shows that have fewer sales.
- Negative - Some older folks still have problems with redeeming their subscription tickets for individual tickets without our personal assistance. We've been trying to pinpoint what that is--and Arts People helped us make a few adjustments. Sometimes people don't like to log in. That's one of the challenges of an integrated system. If the patron's profile changes in a way that impacts their subscription links, we need to step in. However, the overall time it has saved us in managing subscriptions is immeasurable.

Verified User
Administrator in Social Media
Non-Profit Organization Management Company, 1-10 employees- A positive impact on ROI across the business.
Studio Coordinator
FreelancePublishing, 201-500 employees
Pricing Details
Arts People
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Additional Pricing Details
We have a number of pricing options tailored to our clients needs. Our pricing is some of the lowest in the industry with no fees charged for donations made through the system.WorkCast Producer+
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional