56 Ratings
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Score 8.9 out of 100
134 Ratings
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Score 7 out of 100

Likelihood to Recommend

Aruba Networks Wireless LAN (WLAN)

It is possible that we have a bad luck with the deployment. However, It is capable to perform enterprise-level security to fit some of the organization's standards. With Airwave and other tools, it's easy to manage and administrate your wireless environment. Make aware of the IPsec tunnel from each user to the controller if you are using Clearpass for NAC. If you have a remote office with local resources, you will need controller or IAP to route traffic locally. If you have many remote offices, you will need to deploy controllers or IAP in each office, which lead to additional cost and management.
Anonymous | TrustRadius Reviewer

Avaya OneCloud CCaaS

Great for conference calls internationally. Connectivity is great and it's user friendly. Great for organizations looking to communicate globally, and also for sales teams. Not the best fit for smaller organizations as there are cheaper and easier to implement solutions out there if the requirement is just for internal communication
Aly Hajiani | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Aruba Networks Wireless LAN (WLAN)
Avaya OneCloud CCaaS
8.4
Agent dashboard
Aruba Networks Wireless LAN (WLAN)
Avaya OneCloud CCaaS
8.6
Validate callers
Aruba Networks Wireless LAN (WLAN)
Avaya OneCloud CCaaS
8.1
Outbound response
Aruba Networks Wireless LAN (WLAN)
Avaya OneCloud CCaaS
8.9
Call forwarding
Aruba Networks Wireless LAN (WLAN)
Avaya OneCloud CCaaS
8.8
Click-to-call (CTC)
Aruba Networks Wireless LAN (WLAN)
Avaya OneCloud CCaaS
8.4
Warm transfer
Aruba Networks Wireless LAN (WLAN)
Avaya OneCloud CCaaS
8.8
Predictive dialing
Aruba Networks Wireless LAN (WLAN)
Avaya OneCloud CCaaS
7.1
Interactive voice response
Aruba Networks Wireless LAN (WLAN)
Avaya OneCloud CCaaS
9.0
REST APIs
Aruba Networks Wireless LAN (WLAN)
Avaya OneCloud CCaaS
8.3
Call scripts
Aruba Networks Wireless LAN (WLAN)
Avaya OneCloud CCaaS
8.7
Call tracking
Aruba Networks Wireless LAN (WLAN)
Avaya OneCloud CCaaS
9.0
Multichannel integration
Aruba Networks Wireless LAN (WLAN)
Avaya OneCloud CCaaS
8.4
CRM software integration
Aruba Networks Wireless LAN (WLAN)
Avaya OneCloud CCaaS
7.8

Workforce Optimization (WFO)

Aruba Networks Wireless LAN (WLAN)
Avaya OneCloud CCaaS
8.5
Inbound call routing
Aruba Networks Wireless LAN (WLAN)
Avaya OneCloud CCaaS
8.1
Omnichannel inbound routing
Aruba Networks Wireless LAN (WLAN)
Avaya OneCloud CCaaS
8.5
Recording
Aruba Networks Wireless LAN (WLAN)
Avaya OneCloud CCaaS
8.9
Quality management
Aruba Networks Wireless LAN (WLAN)
Avaya OneCloud CCaaS
8.8
Call analytics
Aruba Networks Wireless LAN (WLAN)
Avaya OneCloud CCaaS
8.3
Historical reporting
Aruba Networks Wireless LAN (WLAN)
Avaya OneCloud CCaaS
8.5
Live reporting
Aruba Networks Wireless LAN (WLAN)
Avaya OneCloud CCaaS
8.5
Customer surveys
Aruba Networks Wireless LAN (WLAN)
Avaya OneCloud CCaaS
8.5
Customer interaction analytics
Aruba Networks Wireless LAN (WLAN)
Avaya OneCloud CCaaS
8.5

Pros

Aruba Networks Wireless LAN (WLAN)

  • They offer both a controller-based and controller-less option. This allows customers of all sizes to deploy a wireless network without the upfront cost of controller hardware. A controller can be added later.
  • Aruba also offers Airwave which is a single management point for all AP swarms in the environment. It offers many reporting features as well as visual RF maps displaying heatmaps of the AP signals and client positioning.
  • The Aruba Access Point we have (224s and 225s) also offer both PoE and external power supplies for those smaller deployments that may not have PoE capable switches.
Anonymous | TrustRadius Reviewer

Avaya OneCloud CCaaS

  • Strengths of Avaya include the ability to answer incoming calls in a convenient format for employees.
  • The use of Avaya proves the user-friendly design and a way for employees to adjust settings in a clear and concise manner to adjust for his or her preferences.
  • Avaya also allows the employee to transfer and conference calls in an easy drag-and-drop method and is very user-friendly.
  • The functionality of Avaya allows for the virtual employee to log in, choose various auxiliaries chosen by your company to ensure schedule adherence and maintain corroboration with other applications and software programs.
Shauna Stermer | TrustRadius Reviewer

Cons

Aruba Networks Wireless LAN (WLAN)

  • We have had a bunch of these stop working after a power outages. We are guessing a surge or something caused them to stop working.
  • Some of the documentation is outdated. It seems they like to make changes to how things work and it usually mean less access and insight into the devices you manage.
  • The auto signal strength feature could use a little work. It seems like even when we turn it down all the way it tries ot increases the signal strength.
Anonymous | TrustRadius Reviewer

Avaya OneCloud CCaaS

  • Avaya could use some improvement in moving calls off the system when they have arrived at a far destination. This is a technical point and will not be often encountered by users or most technicians and really is no fault of Avaya but crossing over into local telephone systems around the world would be a great advantage.
  • The methods for interacting with some of the menus are rather involved. The system is highly complex but at this time it is mature enough to start bringing all the control features under one roof rather than through three separate interfaces.
Alfred Brock | TrustRadius Reviewer

Likelihood to Renew

Aruba Networks Wireless LAN (WLAN)

No score
No answers yet
No answers on this topic

Avaya OneCloud CCaaS

Avaya OneCloud CCaaS 8.0
Based on 13 answers
I am really not the decision maker on this subject but given the cost of the investment in Avaya, I do not see the company not renewing the use of Avaya. The new licensing model no longer requires expensive upgrades to stay current with new features added to the system and really helps with the cost of investment.
Michelle VanderBand | TrustRadius Reviewer

Usability

Aruba Networks Wireless LAN (WLAN)

Aruba Networks Wireless LAN (WLAN) 9.0
Based on 1 answer
Aruba Networks Wireless LAN is very intuitive to use. After the initial learning curve for the Aruba OS platform, it is straightforward. Day-to-day tasks, such as deploying an access point with a configuration, are very straightforward. Standard incremental system upgrades are also very intuitive. If you have any past experience with Aruba network switching or Cisco switching, the command structure is relatively similar.
Anonymous | TrustRadius Reviewer

Avaya OneCloud CCaaS

Avaya OneCloud CCaaS 8.0
Based on 6 answers
I find Avaya easy to use but I am not a beginner. I think it is much more difficult for beginners unless the administrator has some basic programming skills. The system is getting more difficult to use but I enjoy learning and haven't found myself stumped yet.
Michelle VanderBand | TrustRadius Reviewer

Support Rating

Aruba Networks Wireless LAN (WLAN)

Aruba Networks Wireless LAN (WLAN) 7.1
Based on 7 answers
It is a reliable and complete solution for providing wireless network to users. I had no technical problems during those years. The Aruba controller and access points have always worked very well and we have greatly improved the relationship with customers and we now have absolute control over the wireless network traffic. It has quality assurance and support with efficient service as well.
Bruno Carvalho | TrustRadius Reviewer

Avaya OneCloud CCaaS

Avaya OneCloud CCaaS 7.7
Based on 8 answers
I give it this rating because the support services of Avaya have proven to be reliable when needed. Great feedback for our queries has always been received from the support agents. 24/7 availability of support, which is very essential as our Call Center department also functions this way, therefore, the knowledge and technical support we require is always available to us.
Uchenna Ezumezuh | TrustRadius Reviewer

Alternatives Considered

Aruba Networks Wireless LAN (WLAN)

Earlier we are almost decided to go with Cisco Meraki as Wireless solution but Aruba Vendor provide better prices and bundle multi year service pack which was far away good as compared to Cisco solution. Aruba product support is excellent and hardware is stable. Product functionality and enhanced features make this product robust and great choice for organizations.
Anonymous | TrustRadius Reviewer

Avaya OneCloud CCaaS

There are other vendors out there, Cisco, Mitel, Shortel, etc.... We also sell Panasonic systems. Panasonic fills a gap/price point for the businesses that wants to rely on us to manage their phone system, and get their foot in the door with a phone system. The Panasonic from an administration side can be rough on a system administrator trying to do their own MAC work. Cisco and the others all have their benefits, and drawbacks. Each have their own pricing and feature models, so it is really a wash in a matter of speaking until you get into the realm of support, licensing, and integrating with 3rd party vendors.If you do need to rely on a 3rd party vendor to integrate with your AVAYA solution, if the vendor is a Dev Connect partner you know it will work. Avaya spends weeks with vendors testing and creating documentation on how to integrate a multitude of solutions with their partners. Other competitors are lacking in this department.
Richard Heller | TrustRadius Reviewer

Return on Investment

Aruba Networks Wireless LAN (WLAN)

  • Excellent uptime and reliability
  • If licensed properly, failover is easy
  • The newest version upgrade is somewhat cumbersome as they want us to replace hardware, which seems silly, so we are on the most current legacy supported version. Once unsupported, we will need to replace hardware.
Michael Haberkern | TrustRadius Reviewer

Avaya OneCloud CCaaS

  • Once purchased and running, you don't need to worry about it for years.
  • Support price is following the other companies. Price is good.
  • When you need to upgrade it the cost can grow fast as most of the time you need to replace hardware.
Anonymous | TrustRadius Reviewer

Pricing Details

Aruba Networks Wireless LAN (WLAN)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Avaya OneCloud CCaaS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Aruba Networks Wireless LAN (WLAN)
9.1
Avaya OneCloud CCaaS
7.6

Likelihood to Renew

Aruba Networks Wireless LAN (WLAN)
Avaya OneCloud CCaaS
8.0

Usability

Aruba Networks Wireless LAN (WLAN)
9.0
Avaya OneCloud CCaaS
8.0

Reliability and Availability

Aruba Networks Wireless LAN (WLAN)
Avaya OneCloud CCaaS
7.0

Performance

Aruba Networks Wireless LAN (WLAN)
Avaya OneCloud CCaaS
10.0

Support Rating

Aruba Networks Wireless LAN (WLAN)
7.1
Avaya OneCloud CCaaS
7.7

Implementation Rating

Aruba Networks Wireless LAN (WLAN)
Avaya OneCloud CCaaS
9.1

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