What users are saying about

Asana

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Top Rated
800 Ratings
Top Rated
57 Ratings

Asana

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Top Rated
800 Ratings
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Score 8.3 out of 101
Top Rated
57 Ratings
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Score 7.9 out of 101

Add comparison

Likelihood to Recommend

Asana

Overall, despite its drawbacks, Asana works really well for our team. I think this is an appropriate [tool] for a mid-sized digital marketing firm, like ourselves. A software development team is going to want something more robust, like JIRA. However, if you're just shopping for an easy-to-learn tool that will help you manage responsibilities without relying on email? Asana is perfect. Its flexibility also makes it a great fit for most work-flows in almost any industry. Asana is simple out-of-the-box, but it does have robust functionalities that will allow your team to ramp up if desired.
Elizabeth Remaklus profile photo

Autotask

Autotask is much more well suited to a busy company. It's a little bit price-prohibitive if you only have a couple of employees or not many clients. This solution works for us, having 10 employees and about 200 clients. Any less than that, the pricing wouldn't be worthwhile.Autotask fits very well with us. It's easy to keep on task. Any tickets that are getting old will shoot out alerts and scheduled tasks for our techs to finish up work on it. It's also very easy to run reports for clients on the services that they've used through us. We love Autotask.
Dan Gospe profile photo

Feature Rating Comparison

Project Management

Asana
7.8
Autotask
Task Management
Asana
9.1
Autotask
Resource Management
Asana
7.8
Autotask
Gantt Charts
Asana
6.5
Autotask
Scheduling
Asana
8.5
Autotask
Workflow Automation
Asana
7.5
Autotask
Team Collaboration
Asana
9.0
Autotask
Support for Agile Methodology
Asana
8.5
Autotask
Support for Waterfall Methodology
Asana
8.5
Autotask
Document Management
Asana
6.8
Autotask
Email integration
Asana
7.4
Autotask
Mobile Access
Asana
7.8
Autotask
Timesheet Tracking
Asana
6.1
Autotask
Change request and Case Management
Asana
8.4
Autotask
Budget and Expense Management
Asana
7.0
Autotask

Professional Services Automation

Asana
6.2
Autotask
Project & financial reporting
Asana
5.5
Autotask
Integration with accounting software
Asana
7.0
Autotask

Incident and problem management

Asana
Autotask
8.5
Organize and prioritize service tickets
Asana
Autotask
9.6
Expert directory
Asana
Autotask
6.9
Service restoration
Asana
Autotask
7.9
Self-service tools
Asana
Autotask
8.2
Subscription-based notifications
Asana
Autotask
9.4
ITSM collaboration and documentation
Asana
Autotask
9.1
ITSM reports and dashboards
Asana
Autotask
8.5

ITSM asset management

Asana
Autotask
8.1
Configuration mangement
Asana
Autotask
8.2
Asset management dashboard
Asana
Autotask
8.5
Policy and contract enforcement
Asana
Autotask
7.7

Change management

Asana
Autotask
9.4
Change requests repository
Asana
Autotask
9.6
Change calendar
Asana
Autotask
9.5
Service-level management
Asana
Autotask
9.2

Pros

  • Fast: Unlike other PM platforms I've used, Asana is very fast. In fact, it's so fast that when you leave a comment on a task, anyone else looking at that task at the same time will actually see updates as you type. You can easily move tasks into different projects by dragging and dropping. There is no lag time between opening new projects and tasks. Everything seems to load instantaneously.
  • Intuitive: Asana doesn't have a steep learning curve. The default view is list-based. Your team will have no problem learning how to add new tasks, use the WYSIWYG editor, or assign tasks. Use familiar commands like "@" to tag a follower on a task.
  • Keyboard shortcuts: The keyboard shortcuts are incredibly helpful. Simply press enter to enter a new task, tab+backspace to delete, use familiar copy/paste and undo commands, and much more. PMs with a lot to juggle will appreciate the shortcuts.
  • My Tasks: The "my tasks" view provides a single, centralized location for you to see everything on your plate. Use section headings and drag and drop tasks to re-order. I use this to prioritize my week. It helps me focus on what's really important.
  • Searchability: The search in Asana is intuitive. Our task backlog dates back three years, and I can still almost always find what I'm looking for via a simple keyword search. Projects are archived, not deleted, so I always feel like my historical information is safe.
  • Flexibility: Projects can be set up as a waterfall/list view or as kanban. This product should work well for teams with different styles.
  • Integrations: Asana integrates with everything. There's a great Slack integration, but my favorite is the Instagantt integration. Using Instagantt in tandem with asana is a super easy way to create attractive digital project calendars.
Elizabeth Remaklus profile photo
  • The graphical calculations on time spent on requests, how long they were open for, who worked on a ticket last.
  • Grouping by priority so you can determine easier what needs to be addressed sooner rather then later. This also helps if Account Management has conversations a technician is not aware of so they can prioritize efficiently.
  • The email updates that are sent out to the technicians so they are aware of upcoming or stale tickets.
Daniel J. Lewis profile photo

Cons

  • I hate that Asana does not have time keeping functionality inbuilt. I use Asana with lot of contractors and I would love if there was a time keeping function.
  • Asana sends me a lot of notifications. Sometimes it is super helpful but often I opt out of notifications. I would love to see if Asana can optimize or change the notification frequency in a unique way.
  • Asana does not allow me to chat if the other user or team members are online. I would love to have that feature instead of just commenting.
No photo available
  • It would be great if more options for dashboard widgets existed.
Zach Cooper profile photo

Likelihood to Renew

Asana10.0
Based on 32 answers
Asana is adding more useful features and it makes the work of their entire team more organized and more efficient. It really helps us in achieving greater achievements as a team. It helps us to earn more revenue since we have more satisfied clients, simply because we are able to finish their project on time or even before the due date.
Brent Lionel Mausisa profile photo
Autotask9.0
Based on 1 answer
After using multiple products on the market, Autotask was intuitive and easy to manage.
Daniel J. Lewis profile photo

Usability

Asana6.0
Based on 5 answers
This is the best task management App for teams I have used
Ronen Soreq profile photo
Autotask9.0
Based on 1 answer
The work flow is much better then other competitors
Daniel J. Lewis profile photo

Reliability and Availability

Asana8.4
Based on 2 answers
Working with Asana on a daily basis
Ronen Soreq profile photo
No score
No answers yet
No answers on this topic

Support

Asana8.3
Based on 2 answers
They don't fix everything, but they have certainly gone the extra mile for us. When we were frustrated with a recent change that altered our default view of every project, changing it from all projects being visible to just incomplete projects being visible, they wrote a custom script to change all of our default views back for us, so we didn't have to manually click 3,000 times (we have over a thousand projects).
No photo available
Autotask8.0
Based on 1 answer
Due to the cloud based technology our downtime is significantly less then other software based programs.
Daniel J. Lewis profile photo

Alternatives Considered

Trello - great but a bit young. Good integration points. I think it could be a good too to integrate with. Some people enjoy the KanBan type view and Asana doesn't have that currently. Basecamp - more project manager focused but also a good integration point. JIRA - Better for support and bug management than task management on a project/enterprise level
Ian Mortimer profile photo
Everything else either has multiple modules or you need separate suites to do everything you want.
Michaela Good profile photo

Scalability

Asana8.2
Based on 1 answer
I used this tool on a daily basis at work and it runs as a solid rock
Ronen Soreq profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • While an ROI study on something like this is rarely done, I'd go with a success/failure comparison. Every project I've used Asana on has been successful (and yes, all other factors were the same). Nearly EVERY project using old tools such as excel, MS project, powerpoint reporting has failed, missed deadlines, mis-communicated scope and task management.
  • From an engineering perspective, developers and managers love it because there's clear visibility into what needs to be done and what is being done and by whom. Getting developers and managers to agree on almost anything is difficult and Asana accomplishes this.
Ian Mortimer profile photo
  • We can effectively contract profitability. After running a few quick reports we realized we were charging about 1/2 what we should have been for fixed rate projects.
  • We track resource utilization to see where our technicians are productive and what is eating their valuable time.
  • I feel that Autotask is the single biggest impact on overall business ROI. We track profitability of everything from hardware to services to contracts with it. It allows us to make intelligent business decisions based on numbers.
Garry Adams profile photo

Pricing Details

Asana

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
8.33*
1.  per user per month
Additional Pricing Details
Asana is always free for teams of up to 15 people.

Autotask

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details