What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
940 Ratings
67 Ratings

Asana

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
940 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.4 out of 101
67 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.6 out of 101

Likelihood to Recommend

Asana

Asana is a great ally when our team has been under a lot of pressure of work and tasks, we usually pay close attention to the notifications and agenda so we do not miss anything and avoid deliveries of the last minute. It would also not be appropriate to add monitoring tasks hours before delivery, this becomes compulsory. We are aware of maintaining a good atmosphere in the chat rooms because the discussions there are not good at all
Jeniriana Rodriguez profile photo

Autotask

Autotask is a great program for overall time management for anyone in an organization. It helps to determine where most of your time is spent, also for accounting and account management when reviewing client contracts. It's also extremely beneficial to keep requests/tickets on your radar, it's very easy on a day to day basics to have things fall through the cracks. Once a request is generated it must be followed through and closed with specific details. This ensures who worked on it last, what was completed and client confirmation.
Daniel J. Lewis profile photo

Feature Rating Comparison

Project Management

Asana
7.9
Autotask
Task Management
Asana
9.2
Autotask
Resource Management
Asana
7.8
Autotask
Gantt Charts
Asana
6.5
Autotask
Scheduling
Asana
8.6
Autotask
Workflow Automation
Asana
7.8
Autotask
Team Collaboration
Asana
9.1
Autotask
Support for Agile Methodology
Asana
8.5
Autotask
Support for Waterfall Methodology
Asana
8.5
Autotask
Document Management
Asana
7.4
Autotask
Email integration
Asana
7.5
Autotask
Mobile Access
Asana
7.9
Autotask
Timesheet Tracking
Asana
6.1
Autotask
Change request and Case Management
Asana
8.4
Autotask
Budget and Expense Management
Asana
6.9
Autotask

Professional Services Automation

Asana
6.9
Autotask
Project & financial reporting
Asana
5.5
Autotask
Integration with accounting software
Asana
8.4
Autotask

Incident and problem management

Asana
Autotask
8.2
Organize and prioritize service tickets
Asana
Autotask
9.8
Expert directory
Asana
Autotask
7.2
Service restoration
Asana
Autotask
7.0
Self-service tools
Asana
Autotask
7.5
Subscription-based notifications
Asana
Autotask
8.3
ITSM collaboration and documentation
Asana
Autotask
8.6
ITSM reports and dashboards
Asana
Autotask
8.9

ITSM asset management

Asana
Autotask
7.7
Configuration mangement
Asana
Autotask
7.9
Asset management dashboard
Asana
Autotask
8.0
Policy and contract enforcement
Asana
Autotask
7.2

Change management

Asana
Autotask
8.2
Change requests repository
Asana
Autotask
8.2
Change calendar
Asana
Autotask
8.4
Service-level management
Asana
Autotask
7.9

Pros

Asana

  • Cross-team communication is always a challenge, but Asana helps make information transparent and accessible to all members of the team.
  • It's easy to share with individuals outside of the organization and still control the flow of information.
  • Being able to link in other design resources like InVision prototypes is a huge time saver.
  • Integrating with Slack makes much of our necessary communication automatic.
Kirk Brote profile photo

Autotask

  • Shows all the communication within the tickets very clearly, even if it holds a huge amount of information.
  • Manages projects effectively by dividing the project into phases, each phase into multiple milestones, and each milestone in multiple tasks. And for each task, you can assign all its related attributes like the resources, estimated hours, duration, start date, end date, and so on.
  • It has very professional customizable dashboards that show the progress, status, and even trends of everything.
  • It supports notifying internal and external stakeholders for each note added on a project or ticket.
Hesham Gomaa Elmasry ,PMP®,IBDL® profile photo

Cons

Asana

  • Nothing to note, really. We love it!
Barbara Carneiro profile photo

Autotask

  • It would be great if more options for dashboard widgets existed.
Zach Cooper profile photo

Likelihood to Renew

Asana

Asana 9.9
Based on 33 answers
Asana is adding more useful features and it makes the work of their entire team more organized and more efficient. It really helps us in achieving greater achievements as a team. It helps us to earn more revenue since we have more satisfied clients, simply because we are able to finish their project on time or even before the due date.
Brent Lionel Mausisa profile photo

Autotask

Autotask 9.0
Based on 1 answer
After using multiple products on the market, Autotask was intuitive and easy to manage.
Daniel J. Lewis profile photo

Usability

Asana

Asana 9.0
Based on 23 answers
It's very straightforward to use and doesn't require any training. It's intuitive to use. The menus and buttons are where you'd naturally expect them to be. It's very user friendly
Debbie Gillum profile photo

Autotask

Autotask 9.0
Based on 1 answer
The work flow is much better then other competitors
Daniel J. Lewis profile photo

Reliability and Availability

Asana

Asana 8.4
Based on 2 answers
Working with Asana on a daily basis
Ronen Soreq profile photo

Autotask

No score
No answers yet
No answers on this topic

Support

Asana

Asana 8.1
Based on 26 answers
It is a point to improve, on one occasion I entered a support request and it took more than three days to respond, and when they gave it was no longer needed.
EDUARDO SANDOVAL profile photo

Autotask

Autotask 8.0
Based on 1 answer
Due to the cloud based technology our downtime is significantly less then other software based programs.
Daniel J. Lewis profile photo

Alternatives Considered

Asana

Asana Board is really awesome and assigning tasks is ultra easy. I can manage multiple projects without headaches.
Jestin Sebastian profile photo

Autotask

Everything else either has multiple modules or you need separate suites to do everything you want.
Michaela Good profile photo

Scalability

Asana

Asana 8.2
Based on 1 answer
I used this tool on a daily basis at work and it runs as a solid rock
Ronen Soreq profile photo

Autotask

No score
No answers yet
No answers on this topic

Return on Investment

Asana

  • While an ROI study on something like this is rarely done, I'd go with a success/failure comparison. Every project I've used Asana on has been successful (and yes, all other factors were the same). Nearly EVERY project using old tools such as excel, MS project, powerpoint reporting has failed, missed deadlines, mis-communicated scope and task management.
  • From an engineering perspective, developers and managers love it because there's clear visibility into what needs to be done and what is being done and by whom. Getting developers and managers to agree on almost anything is difficult and Asana accomplishes this.
Ian Mortimer profile photo

Autotask

  • In the first year, we saw an increase of over fifteen percent in small billable work identified and tracked via Autotask ticket submissions.
No photo available

Pricing Details

Asana

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
8.33*

* per user per month

Autotask

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Add comparison