What users are saying about

Asana

Top Rated
734 Ratings

Autotask

Top Rated
57 Ratings

Asana

Top Rated
734 Ratings
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Score 8.2 out of 101

Autotask

Top Rated
57 Ratings
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Score 7.8 out of 101

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Likelihood to Recommend

Asana

I can not be happier. My team was using Basecamp but we outgrew it. We moved to Teamwork and clients stopped using it and so did my team. We were in Teamwork for just a month and decided we needed something better. We then found Asana and it has been a breeze since. My team was far happier and ready to use it and my clients started interacting with it again. It is simple to use, yet very powerful
Barbara Carneiro profile photo

Autotask

We use Autotask for everything. It may not be the ideal tool for some things (like inventory for example) but the fact that it is integrated into one system makes up for any of those shortcomings. Also, Autotask allows us to integrate outside systems to extend its capabilities into areas or products that would otherwise require manual tracking. For example, we have several Viking systems for products at resell that integrate with Autotask so we don't have to manually enter billing for them in our service contracts. The services are updated automatically by the API.
Garry Adams profile photo

Feature Rating Comparison

Project Management

Asana
7.8
Autotask
Task Management
Asana
9.0
Autotask
Resource Management
Asana
8.3
Autotask
Gantt Charts
Asana
6.5
Autotask
Scheduling
Asana
8.6
Autotask
Workflow Automation
Asana
7.5
Autotask
Team Collaboration
Asana
8.8
Autotask
Support for Agile Methodology
Asana
8.5
Autotask
Support for Waterfall Methodology
Asana
8.5
Autotask
Document Management
Asana
6.7
Autotask
Email integration
Asana
6.9
Autotask
Mobile Access
Asana
8.0
Autotask
Timesheet Tracking
Asana
6.1
Autotask
Change request and Case Management
Asana
8.4
Autotask
Budget and Expense Management
Asana
7.1
Autotask

Professional Services Automation

Asana
6.2
Autotask
Project & financial reporting
Asana
5.5
Autotask
Integration with accounting software
Asana
6.8
Autotask

Incident and problem management

Asana
Autotask
8.4
Organize and prioritize service tickets
Asana
Autotask
9.5
Expert directory
Asana
Autotask
7.4
Service restoration
Asana
Autotask
7.0
Self-service tools
Asana
Autotask
7.5
Subscription-based notifications
Asana
Autotask
9.2
ITSM collaboration and documentation
Asana
Autotask
8.8
ITSM reports and dashboards
Asana
Autotask
9.4

ITSM asset management

Asana
Autotask
8.8
Configuration mangement
Asana
Autotask
8.5
Asset management dashboard
Asana
Autotask
8.1
Policy and contract enforcement
Asana
Autotask
9.8

Change management

Asana
Autotask
9.4
Change requests repository
Asana
Autotask
9.7
Change calendar
Asana
Autotask
9.3
Service-level management
Asana
Autotask
9.1

Pros

  • Fast: Unlike other PM platforms I've used, Asana is very fast. In fact, it's so fast that when you leave a comment on a task, anyone else looking at that task at the same time will actually see updates as you type. You can easily move tasks into different projects by dragging and dropping. There is no lag time between opening new projects and tasks. Everything seems to load instantaneously.
  • Intuitive: Asana doesn't have a steep learning curve. The default view is list-based. Your team will have no problem learning how to add new tasks, use the WYSIWYG editor, or assign tasks. Use familiar commands like "@" to tag a follower on a task.
  • Keyboard shortcuts: The keyboard shortcuts are incredibly helpful. Simply press enter to enter a new task, tab+backspace to delete, use familiar copy/paste and undo commands, and much more. PMs with a lot to juggle will appreciate the shortcuts.
  • My Tasks: The "my tasks" view provides a single, centralized location for you to see everything on your plate. Use section headings and drag and drop tasks to re-order. I use this to prioritize my week. It helps me focus on what's really important.
  • Searchability: The search in Asana is intuitive. Our task backlog dates back three years, and I can still almost always find what I'm looking for via a simple keyword search. Projects are archived, not deleted, so I always feel like my historical information is safe.
  • Flexibility: Projects can be set up as a waterfall/list view or as kanban. This product should work well for teams with different styles.
  • Integrations: Asana integrates with everything. There's a great Slack integration, but my favorite is the Instagantt integration. Using Instagantt in tandem with asana is a super easy way to create attractive digital project calendars.
Elizabeth Remaklus profile photo
  • Time tracking
  • Ticket handling
  • Service contracts
Garry Adams profile photo

Cons

  • Little complex UX for beginners
  • Site is a little heavy to load
Jestin Sebastian profile photo
  • Live reports are difficult to create and use.
  • Creating new projects and adding resources is time consuming, even with templates.
  • Would like to see one URL for time sheets and the client access portal.
No photo available

Likelihood to Renew

Asana10.0
Based on 32 answers
I had a positive experience with it. It was easy to learn and my team really enjoyed collaborating it and assigning projects through this tool. If I could get all staff involved and provide incentives for all of us to use the tool, we would be probably 2x more efficient with our productivity. Everyone has their own tools to manage projects but we should stick to just one tool like Asana.
No photo available
Autotask9.0
Based on 1 answer
After using multiple products on the market, Autotask was intuitive and easy to manage.
Daniel J. Lewis profile photo

Usability

Asana6.0
Based on 5 answers
Lots of useful features, if you can learn how to use them and actually implement it across enough of the team to adapt it
No photo available
Autotask9.0
Based on 1 answer
The work flow is much better then other competitors
Daniel J. Lewis profile photo

Reliability and Availability

Asana8.4
Based on 2 answers
Working with Asana on a daily basis
Ronen Soreq profile photo
No score
No answers yet
No answers on this topic

Support

Asana8.3
Based on 2 answers
They don't fix everything, but they have certainly gone the extra mile for us. When we were frustrated with a recent change that altered our default view of every project, changing it from all projects being visible to just incomplete projects being visible, they wrote a custom script to change all of our default views back for us, so we didn't have to manually click 3,000 times (we have over a thousand projects).
No photo available
Autotask8.0
Based on 1 answer
Due to the cloud based technology our downtime is significantly less then other software based programs.
Daniel J. Lewis profile photo

Alternatives Considered

Trello is a very simple board based project management tool. It lacks clear display and organization. On the other hand, Asana provides a much better layout on all devices including mobile phones. It is cross platform and has much more advanced features than Trello. Asana is also better because of the comments, likes and inter-communication options.
No photo available
Cost was a factor. Our small company size meant less licenses to pay for each month for a web based product that our clients could easily use.
No photo available

Scalability

Asana8.2
Based on 1 answer
I used this tool on a daily basis at work and it runs as a solid rock
Ronen Soreq profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Increased employee efficiency. It has increased communication between employees on work matter by 100%.
  • Decreased emails. We are now able to work efficienctly due to fewer emails and meetings. Emails has reduced by 200%.
  • Faster project cycle.
No photo available
  • In the first year, we saw an increase of over fifteen percent in small billable work identified and tracked via Autotask ticket submissions.
No photo available

Pricing Details

Asana

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
8.33*
1.  per user per month
Additional Pricing Details
Asana is always free for teams of up to 15 people.

Autotask

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details