What users are saying about
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Top Rated
1187 Ratings

Asana

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Top Rated
1187 Ratings
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Score 8.4 out of 100
163 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

Asana

Our team has evaluated several team collaboration tools. If your organization (five or more) needs a place where your team can collaborate, track tasks, track time, manage users and come together to get something done, Asana is going to be one of our top recommendations. The ability to see progress in a project, integrate Asana into the rest of your workflow and tools, document notes and processes inside of the process, duplicate boards and projects, and manage the process is pretty well planned. Note: It's more vital for you to know your processes and how your team works before picking out a software tool for it. However, we still recommend Asana highly. Asana is NOT a good fit for you if you have a smaller team, don't have reliable processes, don't like seeing user management or task boards, or are looking for a free tool.
page V | TrustRadius Reviewer

BMC Helix ITSM (Remedy)

The BMC remedy perfectly fits the need of an IT department following the ITIL service management standards in any industry. It can also be used in facilities management and operations management. I do not recommend it for managing banking and financial institution operations or supply chain and logistics operations.I have personally used it at 2 different large scale IT departments operating in the higher education sector.
Timothy Sawah | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Asana
7.8
BMC Helix ITSM (Remedy)
Task Management
Asana
9.3
BMC Helix ITSM (Remedy)
Resource Management
Asana
7.4
BMC Helix ITSM (Remedy)
Gantt Charts
Asana
6.5
BMC Helix ITSM (Remedy)
Scheduling
Asana
8.3
BMC Helix ITSM (Remedy)
Workflow Automation
Asana
7.8
BMC Helix ITSM (Remedy)
Team Collaboration
Asana
9.0
BMC Helix ITSM (Remedy)
Support for Agile Methodology
Asana
8.5
BMC Helix ITSM (Remedy)
Support for Waterfall Methodology
Asana
8.5
BMC Helix ITSM (Remedy)
Document Management
Asana
7.5
BMC Helix ITSM (Remedy)
Email integration
Asana
7.5
BMC Helix ITSM (Remedy)
Mobile Access
Asana
8.2
BMC Helix ITSM (Remedy)
Timesheet Tracking
Asana
6.1
BMC Helix ITSM (Remedy)
Change request and Case Management
Asana
8.4
BMC Helix ITSM (Remedy)
Budget and Expense Management
Asana
6.9
BMC Helix ITSM (Remedy)

Professional Services Automation

Asana
6.9
BMC Helix ITSM (Remedy)
Project & financial reporting
Asana
5.5
BMC Helix ITSM (Remedy)
Integration with accounting software
Asana
8.3
BMC Helix ITSM (Remedy)

Incident and problem management

Asana
BMC Helix ITSM (Remedy)
8.3
Organize and prioritize service tickets
Asana
BMC Helix ITSM (Remedy)
9.1
Expert directory
Asana
BMC Helix ITSM (Remedy)
8.1
Service restoration
Asana
BMC Helix ITSM (Remedy)
8.8
Self-service tools
Asana
BMC Helix ITSM (Remedy)
7.9
Subscription-based notifications
Asana
BMC Helix ITSM (Remedy)
7.9
ITSM collaboration and documentation
Asana
BMC Helix ITSM (Remedy)
7.6
ITSM reports and dashboards
Asana
BMC Helix ITSM (Remedy)
8.3

ITSM asset management

Asana
BMC Helix ITSM (Remedy)
8.1
Configuration mangement
Asana
BMC Helix ITSM (Remedy)
8.6
Asset management dashboard
Asana
BMC Helix ITSM (Remedy)
8.2
Policy and contract enforcement
Asana
BMC Helix ITSM (Remedy)
7.5

Change management

Asana
BMC Helix ITSM (Remedy)
8.6
Change requests repository
Asana
BMC Helix ITSM (Remedy)
8.6
Change calendar
Asana
BMC Helix ITSM (Remedy)
8.8
Service-level management
Asana
BMC Helix ITSM (Remedy)
8.4

Pros

Asana

  • Project management. Asana makes it easy for anyone to organize their projects and break them down into sub-tasks.
  • Accountability. Being able to break down projects into tasks and assign due dates, who is responsible, etc is very helpful. Asana sends reminders for the project owner to help keep everyone on task and makes it easy to follow up.
  • Communication. We have our Slack and Outlook integrated so we are able to keep tabs on our project no matter what and read it all in one place (Slack).
Adam Lumley | TrustRadius Reviewer

BMC Helix ITSM (Remedy)

  • Remedy is great for housing much of the ITIL process in one System: if you want a complete package with every bell and every whistle, Remedy is for you
  • Remedy breaks down the functions of ITIL into "consoles": separate areas of the System, that allow one to focus on Changes, Incidents, Assets, etc
  • The interface is VERY compatible with legacy web browser tech: The last surviving member of the browser wars is still the favorite for remedy users: IE 11
Anonymous | TrustRadius Reviewer

Cons

Asana

  • I wish it implemented easier with Outlook or Gmail. I would like for it to be easier to send tasks from email to Asana.
  • I think there's room for improvement in terms of how easy it is to make new Section Headers for tasks and lists.
  • I'd like for more aspects of the interface to be customizable.
Debbie Gillum | TrustRadius Reviewer

BMC Helix ITSM (Remedy)

  • Expandability is limited and once you make certain customizations the upgrade process can become difficult or impossible
  • Relationships between Configuration Items and Changes is clunky and difficult to setup/maintain
  • Service Desk functionality is not as robust as other tools and does not allow for easy configurations/customizations
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Asana

Asana 9.5
Based on 35 answers
Asana is adding more useful features and it makes the work of their entire team more organized and more efficient. It really helps us in achieving greater achievements as a team. It helps us to earn more revenue since we have more satisfied clients, simply because we are able to finish their project on time or even before the due date.
Brent Lionel Mausisa | TrustRadius Reviewer

BMC Helix ITSM (Remedy)

BMC Helix ITSM (Remedy) 9.0
Based on 5 answers
We have been customers of BMC for well over 7 years now and our corporation is tightly integrated with BMC and multiple solutions they offer us.
Shayne Froelich | TrustRadius Reviewer

Usability

Asana

Asana 9.0
Based on 24 answers
Asana is very easy to use, you don't need to read any guide to understand how to use it. Works well on almost any device and navigator and the interface is friendly to everyone. Creating a task is easy, following them is also easy and the comments between people involved in the tasks are public, so anyone can follow the task if the employee assigned is not available at a specific moment.
María Lucía Santagata | TrustRadius Reviewer

BMC Helix ITSM (Remedy)

BMC Helix ITSM (Remedy) 6.5
Based on 3 answers
At least Remedy is all contained in a single platform, so the interface is consistent. Also, the most heavily performed functions are generally usable. However, to use some of the more advanced modules can be a bit more cumbersome (such as Change Management and CMDB (Not Including ADDM)). So, overall BMC Remedy ITSM is better than some applications like CA SDM or HP SM, but not quite on par with ServiceNow.
Lee Cullom | TrustRadius Reviewer

Reliability and Availability

Asana

Asana 8.4
Based on 2 answers
Working with Asana on a daily basis
Ronen Soreq | TrustRadius Reviewer

BMC Helix ITSM (Remedy)

No score
No answers yet
No answers on this topic

Support Rating

Asana

Asana 7.9
Based on 49 answers
The major reason to rate 9 ton asana are:1. Customer support is very good and fast.2. The e - mail reply to the user is within 24 hours and to efficiently handle query each issue allocated with a unique id number. 3. The cost is under budget not so high, but provide a lot of advantages
JATIN GUPTA | TrustRadius Reviewer

BMC Helix ITSM (Remedy)

BMC Helix ITSM (Remedy) 7.8
Based on 9 answers
The support is good in overall resolving the issues and even in the deployment phase. We are able to use it in production without any trained in-house engineer as the support team gets the job done. We can say that experts completed the deployment for us, and now it is functional.
Anonymous | TrustRadius Reviewer

Implementation Rating

Asana

No score
No answers yet
No answers on this topic

BMC Helix ITSM (Remedy)

BMC Helix ITSM (Remedy) 6.6
Based on 2 answers
Satisfied because I didn't have to do it!
Travis Sirmon | TrustRadius Reviewer

Alternatives Considered

Asana

Before buying a license for this software we made sure that it had what it needed. Asana also has an unrivaled technical support team that helps with every problem that comes up, even with integration and adaptation. We were looking for software that would do the work of several softwares at the same time and Asana was the one that convinced us
Jeniriana Rodriguez | TrustRadius Reviewer

BMC Helix ITSM (Remedy)

I used Salesforce case Management system which is a powerful tool where we can automate many things that we can't do in BMC Remedy. I do suggest to introduce Escalation Management system within BMC remedy so that most of the clients might utilize. I haven't used any other tools which will track the incidents or tickets.
Mallesh Kanakam | TrustRadius Reviewer

Scalability

Asana

Asana 8.2
Based on 1 answer
I used this tool on a daily basis at work and it runs as a solid rock
Ronen Soreq | TrustRadius Reviewer

BMC Helix ITSM (Remedy)

BMC Helix ITSM (Remedy) 8.0
Based on 1 answer
Again, always room for improvement, but a very stable product none-the-less.
Travis Sirmon | TrustRadius Reviewer

Return on Investment

Asana

  • We went from disorganized to having our processes fully documented. This allows for projects to be duplicated and started faster, increasing my margins.
  • Less opportunity for missed tasks or confusion.
  • Progress checking always available and easy to use (for our clients)
Barbara Carneiro | TrustRadius Reviewer

BMC Helix ITSM (Remedy)

  • Identifying trends quickly is a big deal and gets people back to work quickly.
  • The identifying trends is a big deal but it's useless if you do not have the capability to notify support staff. BMC/Remedy/ITSM has a very reliable notification system and is very customization.
  • The fact that BMC/Remedy/ITSM is customized for every need and is able to create standalone applications, helps ROI.
  • I have seen companies and the government spend millions of dollars on applications for very specify jobs, that BMC/Remedy/ITSM could do by customizing ITSM or creating a standalone Remedy application at a fraction of the cost. Plus there is no need to pay for support for the other application.
Martin Rockwell &quot;Rocky&quot; | TrustRadius Reviewer

Screenshots

BMC Helix ITSM (Remedy)

Pricing Details

Asana

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$10*

* per user per month

BMC Helix ITSM (Remedy)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Asana
8.6
BMC Helix ITSM (Remedy)
8.7

Likelihood to Renew

Asana
9.5
BMC Helix ITSM (Remedy)
9.0

Usability

Asana
9.0
BMC Helix ITSM (Remedy)
6.5

Reliability and Availability

Asana
8.4
BMC Helix ITSM (Remedy)

Support Rating

Asana
7.9
BMC Helix ITSM (Remedy)
7.8

Implementation Rating

Asana
BMC Helix ITSM (Remedy)
6.6

Scalability

Asana
8.2
BMC Helix ITSM (Remedy)
8.0

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