Asana vs. BMC Helix ITSM (Remedy)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Asana
Score 8.4 out of 10
N/A
Asana is a web and mobile project management app. With tasks, projects, conversations, and dashboards, Asana lets an entire team know who's doing what by when, enabling workload balancing. Users can also add integrations for GANTT charts, time tracking and more.
$50
per month
BMC Helix ITSM (Remedy)
Score 6.9 out of 10
N/A
BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.N/A
Pricing
AsanaBMC Helix ITSM (Remedy)
Editions & Modules
Premium
$13.49
per month
Business
$30.49
per month
No answers on this topic
Offerings
Pricing Offerings
AsanaBMC Helix ITSM (Remedy)
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup Fee$10 per user per monthNo setup fee
Additional Details
More Pricing Information
Features
AsanaBMC Helix ITSM (Remedy)
Project Management
Comparison of Project Management features of Product A and Product B
Asana
8.1
163 Ratings
8% above category average
BMC Helix ITSM (Remedy)
-
Ratings
Task Management9.1163 Ratings00 Ratings
Resource Management7.8137 Ratings00 Ratings
Gantt Charts7.348 Ratings00 Ratings
Scheduling8.3148 Ratings00 Ratings
Workflow Automation8.5118 Ratings00 Ratings
Team Collaboration9.0162 Ratings00 Ratings
Support for Agile Methodology8.57 Ratings00 Ratings
Support for Waterfall Methodology8.57 Ratings00 Ratings
Document Management8.6138 Ratings00 Ratings
Email integration7.8130 Ratings00 Ratings
Mobile Access8.4135 Ratings00 Ratings
Timesheet Tracking6.16 Ratings00 Ratings
Change request and Case Management8.44 Ratings00 Ratings
Budget and Expense Management7.365 Ratings00 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
Asana
6.8
39 Ratings
9% below category average
BMC Helix ITSM (Remedy)
-
Ratings
Project & financial reporting5.51 Ratings00 Ratings
Integration with accounting software8.138 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Asana
-
Ratings
BMC Helix ITSM (Remedy)
7.5
45 Ratings
8% below category average
Organize and prioritize service tickets00 Ratings7.544 Ratings
Expert directory00 Ratings7.931 Ratings
Service restoration00 Ratings6.939 Ratings
Self-service tools00 Ratings9.043 Ratings
Subscription-based notifications00 Ratings7.034 Ratings
ITSM collaboration and documentation00 Ratings8.043 Ratings
ITSM reports and dashboards00 Ratings6.343 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
Asana
-
Ratings
BMC Helix ITSM (Remedy)
8.6
41 Ratings
5% above category average
Configuration mangement00 Ratings9.138 Ratings
Asset management dashboard00 Ratings8.938 Ratings
Policy and contract enforcement00 Ratings7.731 Ratings
Change management
Comparison of Change management features of Product A and Product B
Asana
-
Ratings
BMC Helix ITSM (Remedy)
7.7
42 Ratings
8% below category average
Change requests repository00 Ratings7.942 Ratings
Change calendar00 Ratings8.139 Ratings
Service-level management00 Ratings7.141 Ratings
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AsanaBMC Helix ITSM (Remedy)
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Score 9.0 out of 10
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SAP Ruum
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Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Quickbase
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Score 9.2 out of 10
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM
Score 9.1 out of 10
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User Ratings
AsanaBMC Helix ITSM (Remedy)
Likelihood to Recommend
8.6
(193 ratings)
7.3
(50 ratings)
Likelihood to Renew
9.6
(34 ratings)
9.0
(6 ratings)
Usability
9.0
(22 ratings)
6.5
(3 ratings)
Availability
8.4
(2 ratings)
-
(0 ratings)
Support Rating
5.0
(42 ratings)
8.1
(9 ratings)
Implementation Rating
-
(0 ratings)
6.6
(2 ratings)
Configurability
-
(0 ratings)
5.0
(1 ratings)
Product Scalability
8.2
(1 ratings)
8.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
7.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
AsanaBMC Helix ITSM (Remedy)
Likelihood to Recommend
Asana
Asana fixed team issues like project transparency and communication, improved team performance, and enhanced office and mobile productivity. Upper management can solve project management issues quickly, and new hires can use the tool immediately. Asana's surveys simplify research and data collection. Its free trial, free plan, or paid SaaS subscription gives small and large teams the tools and centralized console to work through project tasks efficiently. Due to its complexity, Asana can be overwhelming at first.
Read full review
BMC Software Inc.
Large complex organisation, with complex technology that needs to manage Technology Services. It is very flexible and able to manage a large complex environment but the knowledge required to set this up correctly (foundation data and configuration) is the key factor for success. It can integrate with many other systems and tools and integrate data from many sources - whether that be AWS cloud, or an on premises bespoke system. I would not recommend for a Small Organisation without the resources to set up and maintain the underlying foundation data and configuration.
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Pros
Asana
  • Through it, we were able to communicate and cooperate with the rest of the team to complete the work in the required manner and at the appropriate time.
  • Available for free on Android and iPhone.
  • Asana has a simple and easy user interface
Read full review
BMC Software Inc.
  • Integration with monitoring software like SolarWinds. where Remedy can transform notifications to work orders and assign to respective teams.
  • Detailed Customization capability to fit the exact needs of the organization.
  • Change management calendar, which integrates change orders from all organization departments and facilitates the scheduling process of project managers.
  • It can be offered as a cloud-based service, where you don't need to worry about server maintenance or database backup.
Read full review
Cons
Asana
  • Asana is not really a project management tool, it is good for simple projects only
  • UI has some glitches (doesn't save preferences, etc.)
  • Integration with other tools (Office 365, MS Project)
  • No reminders if the working period you entered is on holidays
Read full review
BMC Software Inc.
  • The interface (ironically). My company has made an attempt to replace the "classic" Remedy interface with some more functional, modern, but Remedy set to a particular look and feel (and consequently, functionality)
  • The API is hidden from the user: There exists an API for Remedy, that would make my job TONS easier, as I like to perform actions on Remedy in bulk (and therefore - programmatically). Exposing a user API is very much mainstream these days, so Remedy relying on its interface to perform ITIL is very limiting
  • By extension- the result of Remedy's interface is that it becomes very "click-happy": little buttons, and links stuffed into every corner of the screen, with options API logically together. API is old, but it still feels very rushed.
  • The primary tool for most of my ITIL operations is: searching. API of searching goes into finding assets, checking in equipment, finding users, tickets, etc. What Remedy could very much benefit from a "Google" -like interface
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Likelihood to Renew
Asana
  • Mobile + Desktop capabilities - Able to use it anywhere, anytime.
  • Task management - Easy to view projects and their progress.
  • Time management - Easy to see what elements require time / how they interrelate and manage the project on an overall basis.
  • Company management - Be able to see from a master dashboard perspective where each project is in its stages of completion.
  • Clear communication - It's visually documented who is doing what at what time so that the whole project gets done.
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BMC Software Inc.
We have been customers of BMC for well over 7 years now and our corporation is tightly integrated with BMC and multiple solutions they offer us.
Read full review
Usability
Asana
It is very user-friendly. Takes a new employee an hour to start figuring out how the system works. That's an important factor. You don't want to encounter the issue where employees need a week to understand how the system works. For example, JIRA, I tried using it for a week and I still don't understand the complicated layout. Asana has a simple interface. Once you see it, you get it type of program.
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BMC Software Inc.
At least Remedy is all contained in a single platform, so the interface is consistent. Also, the most heavily performed functions are generally usable. However, to use some of the more advanced modules can be a bit more cumbersome (such as Change Management and CMDB (Not Including ADDM)). So, overall BMC Remedy ITSM is better than some applications like CA SDM or HP SM, but not quite on par with ServiceNow.
Read full review
Reliability and Availability
Asana
Working with Asana on a daily basis
Read full review
BMC Software Inc.
No answers on this topic
Support Rating
Asana
I haven't had to use their support so I can't rate it. The fact that I haven't needed them reflects the ease of use of the product. I would recommend that any new users schedule a complete demo of the product to ensure that they are using it to it's fullest (there's a lot of useful features).
Read full review
BMC Software Inc.
The support is good in overall resolving the issues and even in the deployment phase. We are able to use it in production without any trained in-house engineer as the support team gets the job done. We can say that experts completed the deployment for us, and now it is functional.
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Implementation Rating
Asana
No answers on this topic
BMC Software Inc.
Satisfied because I didn't have to do it!
Read full review
Alternatives Considered
Asana
I like how extensive the capabilities are for Asana. With other softwares it seems there are many things lacking. I feel like Asana is also a very user friendly platform and aesthetically pleasing which is important in a modern office. We have many young people entering our workspace and it is important to have software that is ahead of the times in functionality and efficiency.
Read full review
BMC Software Inc.
The decision to select BMC Remedy was made prior to my employment. We did conduct an RFC process for a new ITSM platform and BMC was considered but not selected. We looked at several platforms and ended up choosing Ivanti Service Desk (previously LANDESK) due to the features, ease of customization and price.
Read full review
Scalability
Asana
I used this tool on a daily basis at work and it runs as a solid rock
Read full review
BMC Software Inc.
Again, always room for improvement, but a very stable product none-the-less.
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Return on Investment
Asana
  • Productivity - Most of all, it allows me to be more productive and have a good sense of where I am with projects and deadlines.
  • Easy to use - I can make the most of my time to get up (and stay) up and running.
  • Project coordination - Allows me to assign tasks to my interns and communicate directly within the platform to keep the work train moving.
Read full review
BMC Software Inc.
  • When I was in Management discussion calls, and all the team is happy while using BMC Remedy so I don't find any specific negative impact on our organization.
  • I really enjoy Smart IT as the tool of choice for our incident management team.
  • Visibility of tickets is key. All support staff users can see tickets in consoles they have access to.
Read full review
ScreenShots

Asana Screenshots

Screenshot of Product HomepageScreenshot of Team ConversationsScreenshot of Project CalendarsScreenshot of InboxScreenshot of List ProjectScreenshot of Portfolios