What users are saying about
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Top Rated
978 Ratings

Asana

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Top Rated
978 Ratings
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Score 8.4 out of 101
146 Ratings
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Score 7.8 out of 101

Likelihood to Recommend

Asana

If you are working with a cross-functional team with multiple projects on the go regularly, Asana is a lifesaver. Everything can be shared in one place. Delegation is a breeze. Communication happens in real-time.If you and your employees all have unchanging duties daily, this probably isn't something you need in your organization. You could adapt it and use it as a "checklist software" but I wouldn't see much value in paying for it if you won't use it to manage projects.
Adam Lumley profile photo

BMC Helix ITSM (Remedy)

The BMC remedy perfectly fits the need of an IT department following the ITIL service management standards in any industry. It can also be used in facilities management and operations management. I do not recommend it for managing banking and financial institution operations or supply chain and logistics operations.I have personally used it at 2 different large scale IT departments operating in the higher education sector.
Timothy Sawah profile photo

Feature Rating Comparison

Project Management

Asana
7.8
BMC Helix ITSM (Remedy)
Task Management
Asana
9.2
BMC Helix ITSM (Remedy)
Resource Management
Asana
7.6
BMC Helix ITSM (Remedy)
Gantt Charts
Asana
6.5
BMC Helix ITSM (Remedy)
Scheduling
Asana
8.3
BMC Helix ITSM (Remedy)
Workflow Automation
Asana
7.7
BMC Helix ITSM (Remedy)
Team Collaboration
Asana
9.0
BMC Helix ITSM (Remedy)
Support for Agile Methodology
Asana
8.5
BMC Helix ITSM (Remedy)
Support for Waterfall Methodology
Asana
8.5
BMC Helix ITSM (Remedy)
Document Management
Asana
7.4
BMC Helix ITSM (Remedy)
Email integration
Asana
7.6
BMC Helix ITSM (Remedy)
Mobile Access
Asana
8.0
BMC Helix ITSM (Remedy)
Timesheet Tracking
Asana
6.1
BMC Helix ITSM (Remedy)
Change request and Case Management
Asana
8.4
BMC Helix ITSM (Remedy)
Budget and Expense Management
Asana
6.9
BMC Helix ITSM (Remedy)

Professional Services Automation

Asana
6.8
BMC Helix ITSM (Remedy)
Project & financial reporting
Asana
5.5
BMC Helix ITSM (Remedy)
Integration with accounting software
Asana
8.2
BMC Helix ITSM (Remedy)

Incident and problem management

Asana
BMC Helix ITSM (Remedy)
8.1
Organize and prioritize service tickets
Asana
BMC Helix ITSM (Remedy)
8.5
Expert directory
Asana
BMC Helix ITSM (Remedy)
8.7
Service restoration
Asana
BMC Helix ITSM (Remedy)
8.0
Self-service tools
Asana
BMC Helix ITSM (Remedy)
7.3
Subscription-based notifications
Asana
BMC Helix ITSM (Remedy)
8.0
ITSM collaboration and documentation
Asana
BMC Helix ITSM (Remedy)
8.0
ITSM reports and dashboards
Asana
BMC Helix ITSM (Remedy)
8.2

ITSM asset management

Asana
BMC Helix ITSM (Remedy)
8.1
Configuration mangement
Asana
BMC Helix ITSM (Remedy)
8.7
Asset management dashboard
Asana
BMC Helix ITSM (Remedy)
8.1
Policy and contract enforcement
Asana
BMC Helix ITSM (Remedy)
7.6

Change management

Asana
BMC Helix ITSM (Remedy)
8.2
Change requests repository
Asana
BMC Helix ITSM (Remedy)
7.9
Change calendar
Asana
BMC Helix ITSM (Remedy)
8.6
Service-level management
Asana
BMC Helix ITSM (Remedy)
7.9

Pros

Asana

  • The best tools of Asana are found once we start a project, since the calendar that is integrated into our mail is super easy to use and we use it as a small agenda.
  • The management of projects is incredible, the monitoring provided is one of the best in its category, since it facilitates group work.
  • The creation and assignment of tasks, notifications and that each person can enter to work no matter where it is since it has a good mobile and web interface.
Jeniriana Rodriguez profile photo

BMC Helix ITSM (Remedy)

  • Remedy is great for housing much of the ITIL process in one System: if you want a complete package with every bell and every whistle, Remedy is for you
  • Remedy breaks down the functions of ITIL into "consoles": separate areas of the System, that allow one to focus on Changes, Incidents, Assets, etc
  • The interface is VERY compatible with legacy web browser tech: The last surviving member of the browser wars is still the favorite for remedy users: IE 11
No photo available

Cons

Asana

  • I wish it implemented easier with Outlook or Gmail. I would like for it to be easier to send tasks from email to Asana.
  • I think there's room for improvement in terms of how easy it is to make new Section Headers for tasks and lists.
  • I'd like for more aspects of the interface to be customizable.
Debbie Gillum profile photo

BMC Helix ITSM (Remedy)

  • Expandability is limited and once you make certain customizations the upgrade process can become difficult or impossible
  • Relationships between Configuration Items and Changes is clunky and difficult to setup/maintain
  • Service Desk functionality is not as robust as other tools and does not allow for easy configurations/customizations
No photo available

Likelihood to Renew

Asana

Asana 9.8
Based on 33 answers
Asana is adding more useful features and it makes the work of their entire team more organized and more efficient. It really helps us in achieving greater achievements as a team. It helps us to earn more revenue since we have more satisfied clients, simply because we are able to finish their project on time or even before the due date.
Brent Lionel Mausisa profile photo

BMC Helix ITSM (Remedy)

BMC Helix ITSM (Remedy) 9.0
Based on 5 answers
We have been customers of BMC for well over 7 years now and our corporation is tightly integrated with BMC and multiple solutions they offer us.
Shayne Froelich profile photo

Usability

Asana

Asana 9.0
Based on 23 answers
Asana is very easy to use, you don't need to read any guide to understand how to use it. Works well on almost any device and navigator and the interface is friendly to everyone. Creating a task is easy, following them is also easy and the comments between people involved in the tasks are public, so anyone can follow the task if the employee assigned is not available at a specific moment.
María Lucía Santagata profile photo

BMC Helix ITSM (Remedy)

BMC Helix ITSM (Remedy) 6.5
Based on 3 answers
At least Remedy is all contained in a single platform, so the interface is consistent. Also, the most heavily performed functions are generally usable. However, to use some of the more advanced modules can be a bit more cumbersome (such as Change Management and CMDB (Not Including ADDM)). So, overall BMC Remedy ITSM is better than some applications like CA SDM or HP SM, but not quite on par with ServiceNow.
Lee Cullom profile photo

Reliability and Availability

Asana

Asana 8.4
Based on 2 answers
Working with Asana on a daily basis
Ronen Soreq profile photo

BMC Helix ITSM (Remedy)

No score
No answers yet
No answers on this topic

Support

Asana

Asana 8.1
Based on 35 answers
The major reason to rate 9 ton asana are:1. Customer support is very good and fast.2. The e - mail reply to the user is within 24 hours and to efficiently handle query each issue allocated with a unique id number. 3. The cost is under budget not so high, but provide a lot of advantages
JATIN GUPTA profile photo

BMC Helix ITSM (Remedy)

BMC Helix ITSM (Remedy) 7.3
Based on 4 answers
Their tech support is top notch. They respond and get back to us, even on lower level incidents and issues, very quickly. It is rare that we deal with a support technician who does not know what they are doing.
Shayne Froelich profile photo

Implementation

Asana

No score
No answers yet
No answers on this topic

BMC Helix ITSM (Remedy)

BMC Helix ITSM (Remedy) 6.6
Based on 2 answers
Satisfied because I didn't have to do it!
Travis Sirmon profile photo

Alternatives Considered

Asana

There were a combination of factors that led us to decide on Asana, including ease of use and external system integrations, but primarily we could use it across geographically distributed offices successfully and incorporate a variety of end user work flows based on global geography, team constitution, and market focus
Kirk Brote profile photo

BMC Helix ITSM (Remedy)

I used Salesforce case Management system which is a powerful tool where we can automate many things that we can't do in BMC Remedy. I do suggest to introduce Escalation Management system within BMC remedy so that most of the clients might utilize. I haven't used any other tools which will track the incidents or tickets.
Mallesh Kanakam profile photo

Scalability

Asana

Asana 8.2
Based on 1 answer
I used this tool on a daily basis at work and it runs as a solid rock
Ronen Soreq profile photo

BMC Helix ITSM (Remedy)

BMC Helix ITSM (Remedy) 8.0
Based on 1 answer
Again, always room for improvement, but a very stable product none-the-less.
Travis Sirmon profile photo

Return on Investment

Asana

  • We went from disorganized to having our processes fully documented. This allows for projects to be duplicated and started faster, increasing my margins.
  • Less opportunity for missed tasks or confusion.
  • Progress checking always available and easy to use (for our clients)
Barbara Carneiro profile photo

BMC Helix ITSM (Remedy)

  • Identifying trends quickly is a big deal and gets people back to work quickly.
  • The identifying trends is a big deal but it's useless if you do not have the capability to notify support staff. BMC/Remedy/ITSM has a very reliable notification system and is very customization.
  • The fact that BMC/Remedy/ITSM is customized for every need and is able to create standalone applications, helps ROI.
  • I have seen companies and the government spend millions of dollars on applications for very specify jobs, that BMC/Remedy/ITSM could do by customizing ITSM or creating a standalone Remedy application at a fraction of the cost. Plus there is no need to pay for support for the other application.
Martin Rockwell &quot;Rocky&quot; profile photo

Screenshots

BMC Helix ITSM (Remedy)

Pricing Details

Asana

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
8.33*

* per user per month

BMC Helix ITSM (Remedy)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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