What users are saying about

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Top Rated
739 Ratings

BMC Remedy

Top Rated
128 Ratings

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Top Rated
739 Ratings
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Score 8.3 out of 101

BMC Remedy

Top Rated
128 Ratings
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Score 7.7 out of 101

Add comparison

Likelihood to Recommend

Asana

Asana functions particularly well in scenarios with well-established teams with well-established processes and a mature SDLC. The reason is that Asana can be configured to do many, many different things, and be used in many, many different ways, and with that power comes a lot of responsibility to figure out your process before you try and automate it. It's software, not magic.
Kirk Brote profile photo

BMC Remedy

The product is actually quite flexible. This can provide many benefits to multi-site organizations where communication can be a challenge. We have many departments in our company which are using this BMC Remedy with positive feedback
Mallesh Kanakam profile photo

Feature Rating Comparison

Project Management

Asana
7.8
BMC Remedy
Task Management
Asana
9.0
BMC Remedy
Resource Management
Asana
8.2
BMC Remedy
Gantt Charts
Asana
6.5
BMC Remedy
Scheduling
Asana
8.5
BMC Remedy
Workflow Automation
Asana
7.7
BMC Remedy
Team Collaboration
Asana
8.8
BMC Remedy
Support for Agile Methodology
Asana
8.5
BMC Remedy
Support for Waterfall Methodology
Asana
8.5
BMC Remedy
Document Management
Asana
6.8
BMC Remedy
Email integration
Asana
7.1
BMC Remedy
Mobile Access
Asana
8.0
BMC Remedy
Timesheet Tracking
Asana
6.1
BMC Remedy
Change request and Case Management
Asana
8.4
BMC Remedy
Budget and Expense Management
Asana
7.2
BMC Remedy

Professional Services Automation

Asana
6.2
BMC Remedy
Project & financial reporting
Asana
5.5
BMC Remedy
Integration with accounting software
Asana
7.0
BMC Remedy

Incident and problem management

Asana
BMC Remedy
7.2
Organize and prioritize service tickets
Asana
BMC Remedy
7.8
Expert directory
Asana
BMC Remedy
7.7
Service restoration
Asana
BMC Remedy
8.2
Self-service tools
Asana
BMC Remedy
6.7
Subscription-based notifications
Asana
BMC Remedy
6.5
ITSM collaboration and documentation
Asana
BMC Remedy
7.0
ITSM reports and dashboards
Asana
BMC Remedy
6.7

ITSM asset management

Asana
BMC Remedy
7.8
Configuration mangement
Asana
BMC Remedy
8.0
Asset management dashboard
Asana
BMC Remedy
8.1
Policy and contract enforcement
Asana
BMC Remedy
7.4

Change management

Asana
BMC Remedy
7.5
Change requests repository
Asana
BMC Remedy
7.4
Change calendar
Asana
BMC Remedy
7.8
Service-level management
Asana
BMC Remedy
7.4

Pros

  • Simplicity of user interface without neglecting functionality
  • Timeline and calendar views are extremely useful
  • Templates for repeatable projects
Barbara Carneiro profile photo
  • I like the auto update, the information in the ticket when we respond to the email looks and feels really good. And there are many different sections like, Incident details, Client details, Status details, Assignment details, date details and so on, which you can go to directly instead of searching within the whole page.
  • It is easy to implement our business requirements In BMC Remedy.
  • On the integration side, the implementation of the REST api has simplified integration to other systems like Salesforce CRM and Apttus CPQ...
Mallesh Kanakam profile photo

Cons

  • Nothing to note, really. We love it!
Barbara Carneiro profile photo
  • There is no advanced case management in BMC Remedy IT Service Management Suite, like auto closer and escalation process like we have in Salesforce, which needs to improve.
  • BMC Remedy IT Service Management Suite is missing some key features that would make life easier, such as being able to more easily copy tickets and search for tickets.
  • Technology is slow.
Mallesh Kanakam profile photo

Likelihood to Renew

Asana10.0
Based on 32 answers
Asana is adding more useful features and it makes the work of their entire team more organized and more efficient. It really helps us in achieving greater achievements as a team. It helps us to earn more revenue since we have more satisfied clients, simply because we are able to finish their project on time or even before the due date.
Brent Lionel Mausisa profile photo
BMC Remedy7.8
Based on 4 answers
Northcraft Analytics has no choice. We build solutions for the top 5 ITSM solutions in market share. That's ServiceNow, BMC Remedy ITSM, HP Service Manager, etc...
Lee Cullom profile photo

Usability

Asana6.0
Based on 5 answers
This is the best task management App for teams I have used
Ronen Soreq profile photo
BMC Remedy6.5
Based on 3 answers
At least Remedy is all contained in a single platform, so the interface is consistent. Also, the most heavily performed functions are generally usable. However, to use some of the more advanced modules can be a bit more cumbersome (such as Change Management and CMDB (Not Including ADDM)). So, overall BMC Remedy ITSM is better than some applications like CA SDM or HP SM, but not quite on par with ServiceNow.
Lee Cullom profile photo

Reliability and Availability

Asana8.4
Based on 2 answers
Working with Asana on a daily basis
Ronen Soreq profile photo
No score
No answers yet
No answers on this topic

Support

Asana8.3
Based on 2 answers
They don't fix everything, but they have certainly gone the extra mile for us. When we were frustrated with a recent change that altered our default view of every project, changing it from all projects being visible to just incomplete projects being visible, they wrote a custom script to change all of our default views back for us, so we didn't have to manually click 3,000 times (we have over a thousand projects).
No photo available
BMC Remedy7.3
Based on 4 answers
Received great service whenever it was needed.
Travis Sirmon profile photo

Implementation

No score
No answers yet
No answers on this topic
BMC Remedy6.6
Based on 2 answers
Satisfied because I didn't have to do it!
Travis Sirmon profile photo

Alternatives Considered

Trello is really just more on boards and the con with that is if you list lots of task under one headboard some tasks are buried from the view since the boards are a bit big. I like the list feature of Asana, especially for project management. Trello on the other is a great platform for creative projects like graphics, book covers, and others since if you attached the file to board you can easily view the image. Asana though on my part allows me more freedom and more creativity since it has more features like calendar and priority level. Basecamp is more of casual way of arranging task. I don't like it that much.
Brent Lionel Mausisa profile photo
I used Salesforce case Management system which is a powerful tool where we can automate many things that we can't do in BMC Remedy. I do suggest to introduce Escalation Management system within BMC remedy so that most of the clients might utilize. I haven't used any other tools which will track the incidents or tickets.
Mallesh Kanakam profile photo

Scalability

Asana8.2
Based on 1 answer
I used this tool on a daily basis at work and it runs as a solid rock
Ronen Soreq profile photo
BMC Remedy8.0
Based on 1 answer
Again, always room for improvement, but a very stable product none-the-less.
Travis Sirmon profile photo

Return on Investment

  • Our design group is working more fluidly and productive as a team with Asana's help.
  • Asana keeps our many projects organized and on point. Improved productivity with easy monitoring
  • The employees enjoy the program as much as the managers do. It allows each person to move at their own pace.
No photo available
  • Our service desk has been able to scale and our service offerings to our customers has improved over the in house created application that it was replaced by.
  • We are able to monitor our SLA agreements through the SLM module which has helped improve service delivery.
  • Change management has been more effective in coordinating change, partly through the tool and partly through service improvement efforts.
Jim Coryat profile photo

Pricing Details

Asana

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
8.33*
1.  per user per month
Additional Pricing Details
Asana is always free for teams of up to 15 people.

BMC Remedy

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details