Asana vs Cherwell Service Management

• Fast: Unlike other PM platforms I've used, Asana is very fast. In fact, it's so fast that when you leave a comment on a task, anyone else looking at that task at the same time will actually see updates as you type. You can easily move tasks into different projects by dragging and dropping. There is no lag time between opening new projects and tasks. Everything seems to load instantaneously.
• Intuitive: Asana doesn't have a steep learning curve. The default view is list-based. Your team will have no problem learning how to add new tasks, use the WYSIWYG editor, or assign tasks. Use familiar commands like "@" to tag a follower on a task.
• Keyboard shortcuts: The keyboard shortcuts are incredibly helpful. Simply press enter to enter a new task, tab+backspace to delete, use familiar copy/paste and undo commands, and much more. PMs with a lot to juggle will appreciate the shortcuts.
• My Tasks: The "my tasks" view provides a single, centralized location for you to see everything on your plate. Use section headings and drag and drop tasks to re-order. I use this to prioritize my week. It helps me focus on what's really important.
• Searchability: The search in Asana is intuitive. Our task backlog dates back three years, and I can still almost always find what I'm looking for via a simple keyword search. Projects are archived, not deleted, so I always feel like my historical information is safe.
• Flexibility: Projects can be set up as a waterfall/list view or as kanban. This product should work well for teams with different styles.
• Integrations: Asana integrates with everything. There's a great Slack integration, but my favorite is the Instagantt integration. Using Instagantt in tandem with asana is a super easy way to create attractive digital project calendars.

Read full review

• Allow a ticket to be put on pending when it can't be resolved within the SLA
• Create a task for when another technician needs to assist with the ticket, for something out
• Allow you to email customers through portal without giving your personal email out

Read full review

• I personally have not found anything that I would recommend at this time. However, I have noticed that the older generation of employees struggle with its style where the computer savvy and younger generation thrive. I have no idea how Asana could overcome that obstacle.

Read full review

• Creating and running reports is ridiculously, impossibly complex and complicated
• The product is so open-ended it's almost too broad. We have ended up creating a lot of in-house customizations to the product that would have been nice to have out of the box.
• Dashboards are great to have but they are awful in implementation. They are not dynamic and act more like a Bitmap file made in Windows 95 Microsoft Paint than a dynamic webpage. It would be nice if Dashboards were dynamic and were more like HTML or a web-based platform. It doesn't make sense why web design products like WIX exist yet the dashboards are needlessly complicated and have static image borders, sizes, etc.

Read full review

• Our design group is working more fluidly and productive as a team with Asana's help.
• Asana keeps our many projects organized and on point. Improved productivity with easy monitoring
• The employees enjoy the program as much as the managers do. It allows each person to move at their own pace.

Read full review

• Our company replaced HP SM with Cherwell in 8 weeks, with a team of 6 employees and 2 contractors. We went live with Incident, request, change, Business specific service portal views and a 100% customer IT Requisition process. It was received with very positive reviews and an adoption rate that was unexpected.
• Cherwell has one of the best value propositions of all of the tools available in the market place. The floating license model and the robust functionality has made Cherwell an easy sell to senior management.
• Cherwell allows us to take the administration out of the ticketing tools and allow our technicians to focus on service restoration, enhancements and new development.
• Increased adoption from our technicians and customers has stopped some of the rougue IT processes. It has helped us get a better understanding of the true level of IT work of technicians.

Read full review