What users are saying about

Asana<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
739 Ratings

Cherwell Service Management

Top Rated
51 Ratings

Asana<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
739 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.3 out of 101

Cherwell Service Management

Top Rated
51 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.5 out of 101

Add comparison

Likelihood to Recommend

Asana

Asana functions particularly well in scenarios with well-established teams with well-established processes and a mature SDLC. The reason is that Asana can be configured to do many, many different things, and be used in many, many different ways, and with that power comes a lot of responsibility to figure out your process before you try and automate it. It's software, not magic.
Kirk Brote profile photo

Cherwell Service Management

Well suited if you have people dedicated to developing the views and back-end C# client, and if you work in a more silo type environment.
David Crawford profile photo

Feature Rating Comparison

Project Management

Asana
7.8
Cherwell Service Management
Task Management
Asana
9.1
Cherwell Service Management
Resource Management
Asana
8.2
Cherwell Service Management
Gantt Charts
Asana
6.5
Cherwell Service Management
Scheduling
Asana
8.3
Cherwell Service Management
Workflow Automation
Asana
7.8
Cherwell Service Management
Team Collaboration
Asana
9.0
Cherwell Service Management
Support for Agile Methodology
Asana
8.5
Cherwell Service Management
Support for Waterfall Methodology
Asana
8.5
Cherwell Service Management
Document Management
Asana
6.9
Cherwell Service Management
Email integration
Asana
7.3
Cherwell Service Management
Mobile Access
Asana
8.2
Cherwell Service Management
Timesheet Tracking
Asana
6.1
Cherwell Service Management
Change request and Case Management
Asana
8.4
Cherwell Service Management
Budget and Expense Management
Asana
7.1
Cherwell Service Management

Professional Services Automation

Asana
6.2
Cherwell Service Management
Project & financial reporting
Asana
5.5
Cherwell Service Management
Integration with accounting software
Asana
7.0
Cherwell Service Management

Incident and problem management

Asana
Cherwell Service Management
7.1
Organize and prioritize service tickets
Asana
Cherwell Service Management
8.4
Expert directory
Asana
Cherwell Service Management
7.4
Service restoration
Asana
Cherwell Service Management
7.6
Self-service tools
Asana
Cherwell Service Management
7.1
Subscription-based notifications
Asana
Cherwell Service Management
6.8
ITSM collaboration and documentation
Asana
Cherwell Service Management
6.1
ITSM reports and dashboards
Asana
Cherwell Service Management
6.6

ITSM asset management

Asana
Cherwell Service Management
6.6
Configuration mangement
Asana
Cherwell Service Management
6.5
Asset management dashboard
Asana
Cherwell Service Management
6.2
Policy and contract enforcement
Asana
Cherwell Service Management
6.9

Change management

Asana
Cherwell Service Management
7.9
Change requests repository
Asana
Cherwell Service Management
7.6
Change calendar
Asana
Cherwell Service Management
7.7
Service-level management
Asana
Cherwell Service Management
8.3

Pros

  • Fast: Unlike other PM platforms I've used, Asana is very fast. In fact, it's so fast that when you leave a comment on a task, anyone else looking at that task at the same time will actually see updates as you type. You can easily move tasks into different projects by dragging and dropping. There is no lag time between opening new projects and tasks. Everything seems to load instantaneously.
  • Intuitive: Asana doesn't have a steep learning curve. The default view is list-based. Your team will have no problem learning how to add new tasks, use the WYSIWYG editor, or assign tasks. Use familiar commands like "@" to tag a follower on a task.
  • Keyboard shortcuts: The keyboard shortcuts are incredibly helpful. Simply press enter to enter a new task, tab+backspace to delete, use familiar copy/paste and undo commands, and much more. PMs with a lot to juggle will appreciate the shortcuts.
  • My Tasks: The "my tasks" view provides a single, centralized location for you to see everything on your plate. Use section headings and drag and drop tasks to re-order. I use this to prioritize my week. It helps me focus on what's really important.
  • Searchability: The search in Asana is intuitive. Our task backlog dates back three years, and I can still almost always find what I'm looking for via a simple keyword search. Projects are archived, not deleted, so I always feel like my historical information is safe.
  • Flexibility: Projects can be set up as a waterfall/list view or as kanban. This product should work well for teams with different styles.
  • Integrations: Asana integrates with everything. There's a great Slack integration, but my favorite is the Instagantt integration. Using Instagantt in tandem with asana is a super easy way to create attractive digital project calendars.
Elizabeth Remaklus profile photo
  • Allow a ticket to be put on pending when it can't be resolved within the SLA
  • Create a task for when another technician needs to assist with the ticket, for something out
  • Allow you to email customers through portal without giving your personal email out
Robbie Speers profile photo

Cons

  • I personally have not found anything that I would recommend at this time. However, I have noticed that the older generation of employees struggle with its style where the computer savvy and younger generation thrive. I have no idea how Asana could overcome that obstacle.
No photo available
  • Creating and running reports is ridiculously, impossibly complex and complicated
  • The product is so open-ended it's almost too broad. We have ended up creating a lot of in-house customizations to the product that would have been nice to have out of the box.
  • Dashboards are great to have but they are awful in implementation. They are not dynamic and act more like a Bitmap file made in Windows 95 Microsoft Paint than a dynamic webpage. It would be nice if Dashboards were dynamic and were more like HTML or a web-based platform. It doesn't make sense why web design products like WIX exist yet the dashboards are needlessly complicated and have static image borders, sizes, etc.
Michael J Mandeville profile photo

Likelihood to Renew

Asana10.0
Based on 32 answers
I just can't see us getting it off of Asana any time soon, despite the many headaches it has caused us. We have too much data in there, too much time & training invested into it, too much at stake to move. If we were just starting out today, fresh, I don't know for certain that I would absolutely go the same direction, but I *think* I still would. I just haven't seen anything better yet. Maybe if Podio's support staff hadn't treated me like a worthless nuisance to them, I might feel differently, but the fact is that their task management is simply inferior to Asana's. That can't be denied, and in fact Podio said it themselves: "Tasks are a simple function. They cannot be customized. Tasks in Podio can be used for quick to-do's for you and your team members." In our operation, however, prompt task completion is a big deal; one task can't be completed until another one is done first, and closing the gaps between those tasks is critical in meeting deadlines and servicing our customers. Asana gets us there, the others don't.
No photo available
Cherwell Service Management8.5
Based on 4 answers
We have found the product so easy to use and support, that it is an easy decision to renew.
John Alexander profile photo

Usability

Asana6.0
Based on 5 answers
This is the best task management App for teams I have used
Ronen Soreq profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Asana8.4
Based on 2 answers
Working with Asana on a daily basis
Ronen Soreq profile photo
Cherwell Service Management9.0
Based on 2 answers
No answer on this topic is available.

Support

Asana8.3
Based on 2 answers
They don't fix everything, but they have certainly gone the extra mile for us. When we were frustrated with a recent change that altered our default view of every project, changing it from all projects being visible to just incomplete projects being visible, they wrote a custom script to change all of our default views back for us, so we didn't have to manually click 3,000 times (we have over a thousand projects).
No photo available
No score
No answers yet
No answers on this topic

Alternatives Considered

We had used Mavenlink in other departments but for the Design, Product Development and R&D teams, Asana made much more sense and we have not regretted the switch for them. The organization is key when forming ideas and doing a bunch of research, it is difficult to keep all of these things organized. This was our main goal when we chose Asana, we had heard good things and wanted those benefits for our team.
No photo available
CIT had used HEAT for 15 years, which was about 10 years more than we should have. Our HEAT implementation was extremely customized and though we used HEAT well and our processes were melded with HEAT, there were many areas for improvement. Tickets would get lost or a task would be lost or the ticket would go through many hands without proper documentation. It was just fairly clunky and not very scaleable.
Michael J Mandeville profile photo

Scalability

Asana8.2
Based on 1 answer
I used this tool on a daily basis at work and it runs as a solid rock
Ronen Soreq profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Our design group is working more fluidly and productive as a team with Asana's help.
  • Asana keeps our many projects organized and on point. Improved productivity with easy monitoring
  • The employees enjoy the program as much as the managers do. It allows each person to move at their own pace.
No photo available
  • Our company replaced HP SM with Cherwell in 8 weeks, with a team of 6 employees and 2 contractors. We went live with Incident, request, change, Business specific service portal views and a 100% customer IT Requisition process. It was received with very positive reviews and an adoption rate that was unexpected.
  • Cherwell has one of the best value propositions of all of the tools available in the market place. The floating license model and the robust functionality has made Cherwell an easy sell to senior management.
  • Cherwell allows us to take the administration out of the ticketing tools and allow our technicians to focus on service restoration, enhancements and new development.
  • Increased adoption from our technicians and customers has stopped some of the rougue IT processes. It has helped us get a better understanding of the true level of IT work of technicians.
Tim Westen profile photo

Screenshots

Cherwell Service Management

Pricing Details

Asana

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
8.33*
1.  per user per month
Additional Pricing Details
Asana is always free for teams of up to 15 people.

Cherwell Service Management

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details