What users are saying about
Asana
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Top Rated
2025 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.5 out of 100
Based on 2025 reviews and ratings
Top Rated
97 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.9 out of 100
Based on 97 reviews and ratings
Feature Set Ratings
Project Management

7.8
Asana
78%
Cherwell Service Management
Feature Set Not Supported
N/A
Asana ranks higher in 14/14 features
Asana ranks higher in 14/14 features
Task Management

8.8
88%
158 Ratings
N/A
0 Ratings
Resource Management

7.4
74%
132 Ratings
N/A
0 Ratings
Gantt Charts

7.9
79%
44 Ratings
N/A
0 Ratings
Scheduling

7.9
79%
144 Ratings
N/A
0 Ratings
Workflow Automation

7.8
78%
114 Ratings
N/A
0 Ratings
Team Collaboration

8.5
85%
157 Ratings
N/A
0 Ratings
Support for Agile Methodology

8.5
85%
7 Ratings
N/A
0 Ratings
Support for Waterfall Methodology

8.5
85%
7 Ratings
N/A
0 Ratings
Document Management

7.0
70%
133 Ratings
N/A
0 Ratings
Email integration

7.1
71%
127 Ratings
N/A
0 Ratings
Mobile Access

8.3
83%
130 Ratings
N/A
0 Ratings
Timesheet Tracking

6.1
61%
6 Ratings
N/A
0 Ratings
Change request and Case Management

8.4
84%
4 Ratings
N/A
0 Ratings
Budget and Expense Management

6.7
67%
61 Ratings
N/A
0 Ratings
Professional Services Automation

6.8
Asana
68%
Cherwell Service Management
Feature Set Not Supported
N/A
Asana ranks higher in 2/2 features
Asana ranks higher in 2/2 features
Project & financial reporting

5.5
55%
1 Rating
N/A
0 Ratings
Integration with accounting software

8.2
82%
35 Ratings
N/A
0 Ratings
Incident and problem management

Asana
Feature Set Not Supported
N/A
8.7
Cherwell Service Management
87%
Cherwell Service Management ranks higher in 7/7 features
Cherwell Service Management ranks higher in 7/7 features
Organize and prioritize service tickets

N/A
0 Ratings
9.8
98%
46 Ratings
Expert directory

N/A
0 Ratings
8.2
82%
36 Ratings
Service restoration

N/A
0 Ratings
8.2
82%
29 Ratings
Self-service tools

N/A
0 Ratings
9.0
90%
45 Ratings
Subscription-based notifications

N/A
0 Ratings
8.3
83%
33 Ratings
ITSM collaboration and documentation

N/A
0 Ratings
8.4
84%
42 Ratings
ITSM reports and dashboards

N/A
0 Ratings
9.3
93%
45 Ratings
ITSM asset management

Asana
Feature Set Not Supported
N/A
9.0
Cherwell Service Management
90%
Cherwell Service Management ranks higher in 3/3 features
Cherwell Service Management ranks higher in 3/3 features
Configuration mangement

N/A
0 Ratings
9.2
92%
36 Ratings
Asset management dashboard

N/A
0 Ratings
9.2
92%
35 Ratings
Policy and contract enforcement

N/A
0 Ratings
8.7
87%
26 Ratings
Change management

Asana
Feature Set Not Supported
N/A
9.5
Cherwell Service Management
95%
Cherwell Service Management ranks higher in 3/3 features
Cherwell Service Management ranks higher in 3/3 features
Change requests repository

N/A
0 Ratings
9.2
92%
42 Ratings
Change calendar

N/A
0 Ratings
9.7
97%
38 Ratings
Service-level management

N/A
0 Ratings
9.6
96%
39 Ratings
Attribute Ratings
- Asana is rated higher in 2 areas: Likelihood to Renew, Usability
- Cherwell Service Management is rated higher in 3 areas: Likelihood to Recommend, Availability, Support Rating
Likelihood to Recommend

8.0
Asana
80%
189 Ratings
8.4
Cherwell Service Management
84%
51 Ratings
Likelihood to Renew

9.6
Asana
96%
35 Ratings
8.3
Cherwell Service Management
83%
10 Ratings
Usability

9.0
Asana
90%
22 Ratings
7.2
Cherwell Service Management
72%
3 Ratings
Availability

8.4
Asana
84%
4 Ratings
9.0
Cherwell Service Management
90%
4 Ratings
Support Rating

5.9
Asana
59%
81 Ratings
8.8
Cherwell Service Management
88%
27 Ratings
Implementation Rating

Asana
N/A
0 Ratings
7.7
Cherwell Service Management
77%
2 Ratings
Product Scalability

8.2
Asana
82%
1 Rating
Cherwell Service Management
N/A
0 Ratings
Likelihood to Recommend
Asana
My experience in Asana is more than two years, and I really enjoyed the experience and working with my teams, as Asana provides effective communication between us and spread the fun, enthusiasm, and achievement in work faster, as I used conversations to inform the team what I want, follow up, comment on the tasks and inform them that the work is finished.
Freelancer
Self EmployedComputer Software, 1-10 employees
Cherwell Service Management
Cherwell is a well-rounded product that can really be utilized as far as one's imagination can stretch. I've used the product in both a corporate and medical environment, where the tool was used for vastly different reasons (i.e., ITSM, business & retail functions, vs hospital orderlies & medical equipment tracking in a CMDB, etc.). Cherwell is so versatile that you can really use it to develop any workflow or process that is unique to your line of business - there are more than enough functions and tools available within Cherwell to effectively manage any enterprise solution your organization needs. The major drawback of flexibility is supportability. Given that you can essentially develop anything you want (content-wise) in Cherwell, it can quickly become highly complex and difficult to support by anyone other than the original developer. Documentation is key (F-spec & T-spec especially!) when developing larger solutions in Cherwell.

Verified User
Engineer in Information Technology
Retail Company, 5001-10,000 employeesPros
Asana
- Easy to use by any user (good UX and no installation needed)
- Easy to create a simple project, add tasks and sub tasks.
- Different display options, according to the project/tasks type
- Works great using a web browser, you don't have to install the application

Verified User
Engineer in Other
Environmental Services Company, 11-50 employeesCherwell Service Management
- Cherwell's email handling automation works flawlessly. The only time that I have ever needed to reset the automation service that drives it is when my own server that houses the small connecting agent has some kind of problem and disconnects us from our hosted Cherwell instance. It just works. Emails to a certain address always result in a new ticket or update to an existing ticket.
- Cherwell is literally 100% customization in so many ways that it would be pointless to try to enumerate them. There is a very sizable list of already-created customizations (called "mApps") that you can download and apply to your instance. If you don't like them you can roll them back in seconds. But you can add and configure entire modules using one of these pre-defined, completely free, add-on packages. It's so easy to add features this way that I check the list of available mApps every month or so just to see what functionality I can add.
Senior Systems Administrator
DRT Holdings, Inc.Aviation & Aerospace, 501-1000 employees
Cons
Asana
- Some users might find the user interface a bit dull and un inspired
- We found the way to use multiple workspaces a bit confusing
- It takes quite a bit of planning to build a well organized workspace in order not to have way too many projects and tasks all over the place
Managing Director
IP BraaiLegal Services, 1-10 employees
Cherwell Service Management
- Cherwell lacks modern UI capabilities such as responsive forms and CSS styling for web portals.
- Built-in reporting engine is hard to use and resource intensive to run.
- No patching model for small platform fixes, must upgrade to receive platform code changes.
Associate Director, IT Service Management
University of MissouriHigher Education, 10,001+ employees
Pricing Details
Asana
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$10
Starting Price
$50 per month
Asana Editions & Modules
Edition
Premium | $13.491 |
---|---|
Business | $30.491 |
- per month
Additional Pricing Details
—Cherwell Service Management
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Cherwell Service Management Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Asana
Asana 9.6
Based on 35 answers
- Mobile + Desktop capabilities - Able to use it anywhere, anytime.
- Task management - Easy to view projects and their progress.
- Time management - Easy to see what elements require time / how they interrelate and manage the project on an overall basis.
- Company management - Be able to see from a master dashboard perspective where each project is in its stages of completion.
- Clear communication - It's visually documented who is doing what at what time so that the whole project gets done.
CEO (Chief Executive Officer)
Simply Heaven DesignMarketing and Advertising, 1-10 employees
Cherwell Service Management
Cherwell Service Management 8.3
Based on 10 answers
So far we've been really happy with Cherwell Service Management. We are aware that there are cheaper solutions out there and cost is always a factor. As we continue to dial it in and make improvements one thing we'd like to see is a better way to classify and categorize the work. For first time users it can be quite confusing to get your tickets assigned to the correct group with an organization as large as ours.

Verified User
Team Lead in Information Technology
Financial Services Company, 1001-5000 employeesUsability
Asana
Asana 9.0
Based on 22 answers
It is very user-friendly. Takes a new employee an hour to start figuring out how the system works. That's an important factor. You don't want to encounter the issue where employees need a week to understand how the system works. For example, JIRA, I tried using it for a week and I still don't understand the complicated layout. Asana has a simple interface. Once you see it, you get it type of program.

Verified User
Manager in Information Technology
Internet Company, 1-10 employeesCherwell Service Management
Cherwell Service Management 7.2
Based on 3 answers
It is a product that can be heavily customised. We have many dashboards to suit different user roles that you can drill down to extract the information you require. Within our organisation there are a lot of expert end-users who produce these dashboards and short-cuts. An in-house development team to review requests and roll them out into the live environment should also be considered. The development role does not need to be a full-time just needs somebody with suitable expertise.

Verified User
Analyst in Corporate
Government Administration Company, 10,001+ employeesReliability and Availability
Asana
Asana 8.4
Based on 4 answers
Working with Asana on a daily basis
Project Manager
ClickSoftwareComputer Software, 501-1000 employees
Cherwell Service Management
Cherwell Service Management 9.0
Based on 4 answers
No answer on this topic is available.
Support Rating
Asana
Asana 5.9
Based on 81 answers
I haven't had to use their support so I can't rate it. The fact that I haven't needed them reflects the ease of use of the product. I would recommend that any new users schedule a complete demo of the product to ensure that they are using it to it's fullest (there's a lot of useful features).
Director of Marketing & Communications
787 NetworksMarketing and Advertising, 51-200 employees
Cherwell Service Management
Cherwell Service Management 8.8
Based on 27 answers
We generally have a good time with Cherwell support, however, there are the few niche cases where I have to explain how Cherwell works to the customer support agent on the other end. A little more product education for tier 1 support could go a long way in helping expedite support requests from SaaS customers.
MSC Operations Engineer
Software Information SystemsInformation Technology and Services, 51-200 employees
Implementation Rating
Asana
No score
No answers yet
No answers on this topic
Cherwell Service Management
Cherwell Service Management 7.7
Based on 2 answers
We had access to the old system that Cherwell replaced. Some things were difficult to find in the beginning but it was a learning curve that got easier after a few days.

Verified User
Analyst in Corporate
Government Administration Company, 10,001+ employeesAlternatives Considered
Asana
I like how extensive the capabilities are for Asana. With other softwares it seems there are many things lacking. I feel like Asana is also a very user friendly platform and aesthetically pleasing which is important in a modern office. We have many young people entering our workspace and it is important to have software that is ahead of the times in functionality and efficiency.
Brand Development & Culture Specialist
SIRIUScreatorGraphic Design, 1-10 employees
Cherwell Service Management
Much more customizable than other products, especially when ran in a self-hosted environment. Cherwell [Service Management] allows for greater flexibility of custom development and integrations to allow for automating tasks that traditional ITSM apps are not well suited for. Cherwell [Service Management] gives you the freedom to develop your own objects with minimal licensing costs.
IT Systems Analyst
Tallgrass EnergyOil & Energy, 501-1000 employees
Scalability
Asana
Asana 8.2
Based on 1 answer
I used this tool on a daily basis at work and it runs as a solid rock
Project Manager
ClickSoftwareComputer Software, 501-1000 employees
Cherwell Service Management
No score
No answers yet
No answers on this topic
Return on Investment
Asana
- Productivity - Most of all, it allows me to be more productive and have a good sense of where I am with projects and deadlines.
- Easy to use - I can make the most of my time to get up (and stay) up and running.
- Project coordination - Allows me to assign tasks to my interns and communicate directly within the platform to keep the work train moving.
Chief Do-Gooder
SignifyMarketing & Advertising, 1-10 employees
Cherwell Service Management
- As with any standard ticketing system, it helped decrease the time before first contact with clients.
- Our department was always concerned with keeping a low budget, and it was cheaper than most.
- My supervisor could easily tell how many resources were being put into each employee, so we had more visibility of our team's capabilities at a given time if we needed to take on something complex.
IT Consultant
Great Lakes Health ConnectComputer Hardware, 501-1000 employees