What users are saying about

Asana

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Top Rated
801 Ratings
Top Rated
52 Ratings

Asana

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Top Rated
801 Ratings
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Score 8.3 out of 101
Top Rated
52 Ratings
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Score 7.2 out of 101

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Likelihood to Recommend

Asana

I can not be happier. My team was using Basecamp but we outgrew it. We moved to Teamwork and clients stopped using it and so did my team. We were in Teamwork for just a month and decided we needed something better. We then found Asana and it has been a breeze since. My team was far happier and ready to use it and my clients started interacting with it again. It is simple to use, yet very powerful
Barbara Carneiro profile photo

Cherwell Service Management

Well suited if you have people dedicated to developing the views and back-end C# client, and if you work in a more silo type environment.
David Crawford profile photo

Feature Rating Comparison

Project Management

Asana
7.8
Cherwell Service Management
Task Management
Asana
9.1
Cherwell Service Management
Resource Management
Asana
7.8
Cherwell Service Management
Gantt Charts
Asana
6.5
Cherwell Service Management
Scheduling
Asana
8.5
Cherwell Service Management
Workflow Automation
Asana
7.5
Cherwell Service Management
Team Collaboration
Asana
9.0
Cherwell Service Management
Support for Agile Methodology
Asana
8.5
Cherwell Service Management
Support for Waterfall Methodology
Asana
8.5
Cherwell Service Management
Document Management
Asana
6.8
Cherwell Service Management
Email integration
Asana
7.4
Cherwell Service Management
Mobile Access
Asana
7.8
Cherwell Service Management
Timesheet Tracking
Asana
6.1
Cherwell Service Management
Change request and Case Management
Asana
8.4
Cherwell Service Management
Budget and Expense Management
Asana
7.0
Cherwell Service Management

Professional Services Automation

Asana
6.2
Cherwell Service Management
Project & financial reporting
Asana
5.5
Cherwell Service Management
Integration with accounting software
Asana
7.0
Cherwell Service Management

Incident and problem management

Asana
Cherwell Service Management
7.1
Organize and prioritize service tickets
Asana
Cherwell Service Management
8.2
Expert directory
Asana
Cherwell Service Management
7.3
Service restoration
Asana
Cherwell Service Management
7.6
Self-service tools
Asana
Cherwell Service Management
7.1
Subscription-based notifications
Asana
Cherwell Service Management
6.7
ITSM collaboration and documentation
Asana
Cherwell Service Management
5.8
ITSM reports and dashboards
Asana
Cherwell Service Management
6.7

ITSM asset management

Asana
Cherwell Service Management
6.4
Configuration mangement
Asana
Cherwell Service Management
6.3
Asset management dashboard
Asana
Cherwell Service Management
6.0
Policy and contract enforcement
Asana
Cherwell Service Management
7.0

Change management

Asana
Cherwell Service Management
7.8
Change requests repository
Asana
Cherwell Service Management
7.5
Change calendar
Asana
Cherwell Service Management
7.7
Service-level management
Asana
Cherwell Service Management
8.1

Pros

  • Fast: Unlike other PM platforms I've used, Asana is very fast. In fact, it's so fast that when you leave a comment on a task, anyone else looking at that task at the same time will actually see updates as you type. You can easily move tasks into different projects by dragging and dropping. There is no lag time between opening new projects and tasks. Everything seems to load instantaneously.
  • Intuitive: Asana doesn't have a steep learning curve. The default view is list-based. Your team will have no problem learning how to add new tasks, use the WYSIWYG editor, or assign tasks. Use familiar commands like "@" to tag a follower on a task.
  • Keyboard shortcuts: The keyboard shortcuts are incredibly helpful. Simply press enter to enter a new task, tab+backspace to delete, use familiar copy/paste and undo commands, and much more. PMs with a lot to juggle will appreciate the shortcuts.
  • My Tasks: The "my tasks" view provides a single, centralized location for you to see everything on your plate. Use section headings and drag and drop tasks to re-order. I use this to prioritize my week. It helps me focus on what's really important.
  • Searchability: The search in Asana is intuitive. Our task backlog dates back three years, and I can still almost always find what I'm looking for via a simple keyword search. Projects are archived, not deleted, so I always feel like my historical information is safe.
  • Flexibility: Projects can be set up as a waterfall/list view or as kanban. This product should work well for teams with different styles.
  • Integrations: Asana integrates with everything. There's a great Slack integration, but my favorite is the Instagantt integration. Using Instagantt in tandem with asana is a super easy way to create attractive digital project calendars.
Elizabeth Remaklus profile photo
  • Allow a ticket to be put on pending when it can't be resolved within the SLA
  • Create a task for when another technician needs to assist with the ticket, for something out
  • Allow you to email customers through portal without giving your personal email out
Robbie Speers profile photo

Cons

  • I hate that Asana does not have time keeping functionality inbuilt. I use Asana with lot of contractors and I would love if there was a time keeping function.
  • Asana sends me a lot of notifications. Sometimes it is super helpful but often I opt out of notifications. I would love to see if Asana can optimize or change the notification frequency in a unique way.
  • Asana does not allow me to chat if the other user or team members are online. I would love to have that feature instead of just commenting.
No photo available
  • During my time working on the Cherwell implementation and subsequent modifications, I've noticed some 'out of the box bugs' that I'd like to see corrected in future versions of Cherwell. Some are simple oversights. Examples include leaving the Last Name out of the default Grid for the Customer table and some issues with the SLA date fields being set correctly in some cases.
  • Cherwell really needs a distributed data center model so global customers can run a single SaaS instance and whose remote teams can connect to their nearest Cherwell server. Our teams in France and the USA currently connect to one Cherwell server in the UK and the performance/latency for our folks furthest away from the server could be better.
  • The documentation could certainly be expanded upon. It does a good job explaining what everything is but doesn't go into enough detail to help you understand how to use it. Examples could be included at the bottom to help readers understand the content and how to apply it.
Brandon Joseph profile photo

Likelihood to Renew

Asana10.0
Based on 32 answers
Asana is great for how I end up using it. When a new project launches and I get busy, I can easily pick it up and begin using it again and as I get more time (or the project completes) I can drop it again. It seems to morph better than any other application to exactly what project I'm working on, what I need to track, etc. It simply fits into my life extremely well and I'll end up using it again every time I start a new project.
Andrew Comstock profile photo
Cherwell Service Management8.5
Based on 4 answers
We have found the product so easy to use and support, that it is an easy decision to renew.
John Alexander profile photo

Usability

Asana6.0
Based on 5 answers
This is the best task management App for teams I have used
Ronen Soreq profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Asana8.4
Based on 2 answers
Working with Asana on a daily basis
Ronen Soreq profile photo
Cherwell Service Management9.0
Based on 2 answers
No answer on this topic is available.

Support

Asana8.3
Based on 2 answers
They don't fix everything, but they have certainly gone the extra mile for us. When we were frustrated with a recent change that altered our default view of every project, changing it from all projects being visible to just incomplete projects being visible, they wrote a custom script to change all of our default views back for us, so we didn't have to manually click 3,000 times (we have over a thousand projects).
No photo available
No score
No answers yet
No answers on this topic

Alternatives Considered

We also use Active Collab to track tasks and issue work tickets. I find this to be a much harder tool to use vs. Asana. It was not in the drop down menue above but its a tool we actively use and I can tell you its hard to find tickets once you have created them and assigned them unless you keep the link in an email. Asana is easy to locate all your tasks and due dates because of your personal dash and projects list. Active collab requires you to create too many levels for one task, the main ticket, then the tasks within the ticket which you have to individually create to be able to track each milestone, if there is no task assigned it doesnt appear in the designers list of things to do, which in turn creates issues and forgotten tasks. None of this is an issue with Asana.
Laura Emmet profile photo
Both products seem to be a bit more out of the box ready but lacked the customization that we were looking for and the workflows specifically from Spiceworks. All of the products would work if you are willing to change your functionality to match what they offer but we preferred to make it match us.
No photo available

Scalability

Asana8.2
Based on 1 answer
I used this tool on a daily basis at work and it runs as a solid rock
Ronen Soreq profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Asana has helped us be more efficient in tracking projects while simultaneously eliminating the clutter of emails.
Laura Emmet profile photo
  • I think it has had both its ups and downs. As I mentioned before it really can be a flexible tool but you need to spend the time with it.
  • I think if we had more resources as a department we could use this tool to much greater effect.
No photo available

Screenshots

Cherwell Service Management

Pricing Details

Asana

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
8.33*
1.  per user per month
Additional Pricing Details
Asana is always free for teams of up to 15 people.

Cherwell Service Management

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details