What users are saying about

Asana<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
739 Ratings

ConnectWise Manage<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

203 Ratings

Asana<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
739 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.3 out of 101

ConnectWise Manage<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

203 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.1 out of 101

Add comparison

Likelihood to Recommend

Asana

If you have a team of employees that you would like to view their progress, assign different tasks to various employees based on their specific talents or qualifications and have all projects tracked while doing so, this is the program for you. It has options to hold ideas, images, mood boards, as well as your products being developed and put on the market. It keeps everyone in the department up to speed and not just the one person in charge of it and their supervisor.
No photo available

ConnectWise Manage

When organization to keep track of service tickets or sales, this would be the best places to use this.

I couldn't see this being very useful in the retail and education world.
John Trevino profile photo

Feature Rating Comparison

Project Management

Asana
7.8
ConnectWise Manage
Task Management
Asana
9.0
ConnectWise Manage
Resource Management
Asana
8.2
ConnectWise Manage
Gantt Charts
Asana
6.5
ConnectWise Manage
Scheduling
Asana
8.5
ConnectWise Manage
Workflow Automation
Asana
7.8
ConnectWise Manage
Team Collaboration
Asana
8.9
ConnectWise Manage
Support for Agile Methodology
Asana
8.5
ConnectWise Manage
Support for Waterfall Methodology
Asana
8.5
ConnectWise Manage
Document Management
Asana
6.8
ConnectWise Manage
Email integration
Asana
7.2
ConnectWise Manage
Mobile Access
Asana
8.2
ConnectWise Manage
Timesheet Tracking
Asana
6.1
ConnectWise Manage
Change request and Case Management
Asana
8.4
ConnectWise Manage
Budget and Expense Management
Asana
7.3
ConnectWise Manage

Professional Services Automation

Asana
6.2
ConnectWise Manage
Project & financial reporting
Asana
5.5
ConnectWise Manage
Integration with accounting software
Asana
7.0
ConnectWise Manage

Incident and problem management

Asana
ConnectWise Manage
7.6
Organize and prioritize service tickets
Asana
ConnectWise Manage
8.2
Expert directory
Asana
ConnectWise Manage
7.0
Subscription-based notifications
Asana
ConnectWise Manage
6.6
ITSM collaboration and documentation
Asana
ConnectWise Manage
6.7
Ticket creation and submission
Asana
ConnectWise Manage
8.4
Ticket response
Asana
ConnectWise Manage
8.5

Self Help Community

Asana
ConnectWise Manage
6.9
External knowledge base
Asana
ConnectWise Manage
7.2
Internal knowledge base
Asana
ConnectWise Manage
6.7

Multi-Channel Help

Asana
ConnectWise Manage
7.6
Customer portal
Asana
ConnectWise Manage
7.6
IVR
Asana
ConnectWise Manage
7.1
Social integration
Asana
ConnectWise Manage
6.9
Email support
Asana
ConnectWise Manage
8.2
Help Desk CRM integration
Asana
ConnectWise Manage
8.2

Pros

  • Project management and workflow
  • Create customized lists of tasks and reminders.
  • Employee activity tracking
  • One-time solution for project tracking
Jestin Sebastian profile photo
  • Service Desk, Ticket Management and Closed loop communication is perhaps its best features.
  • We are also pleased with the integration between Sell and Manage. It provides a seamless way to streamline the sales process.
  • The Integration with Automate and Control, specifically the one-click launching once a configuration has been attached.
Sebastian Abbinanti profile photo

Cons

  • I hate that Asana does not have time keeping functionality inbuilt. I use Asana with lot of contractors and I would love if there was a time keeping function.
  • Asana sends me a lot of notifications. Sometimes it is super helpful but often I opt out of notifications. I would love to see if Asana can optimize or change the notification frequency in a unique way.
  • Asana does not allow me to chat if the other user or team members are online. I would love to have that feature instead of just commenting.
No photo available
  • Bulk editing Agreements would be very helpful to have. It can be meticulous and frustrating to have to go through 90+ agreements to edit one small piece of the agreement to match the others.
  • Syncing information from LabTech can be hit or miss sometimes. The issue with this is that when you speak with CW support about it, they refer you to LT Support, but when you speak to LT support, they refer back to CW support. Can be challenging at times when looking for a resolution.
  • Would love to see more ability to change the themes inside the application. In no way related to the overall functionality - would just like to see a different theme than blue/white.
Carson Hagan, ITILv3 profile photo

Likelihood to Renew

Asana10.0
Based on 32 answers
Asana is adding more useful features and it makes the work of their entire team more organized and more efficient. It really helps us in achieving greater achievements as a team. It helps us to earn more revenue since we have more satisfied clients, simply because we are able to finish their project on time or even before the due date.
Brent Lionel Mausisa profile photo
ConnectWise Manage8.6
Based on 22 answers
ConnectWise has uniquely positioned themselves with the Modern Office Suite to have direct integration with a nearly full suite of tools for MSPs. Although each tool may not necessarily be the absolute best tool on the market, the efficiencies leveraged through direct integration make the entire suite an obvious choice for most companies.
Delano Collins profile photo

Usability

Asana6.0
Based on 5 answers
This is the best task management App for teams I have used
Ronen Soreq profile photo
ConnectWise Manage8.2
Based on 15 answers
The program does so much for our organization, it is impossible to think of using anything else.
Delano Collins profile photo

Reliability and Availability

Asana8.4
Based on 2 answers
Working with Asana on a daily basis
Ronen Soreq profile photo
ConnectWise Manage9.1
Based on 3 answers
The CW PSA is extremely stable and has very little incident of needing reboots or the like.
David Pavuk profile photo

Performance

No score
No answers yet
No answers on this topic
ConnectWise Manage7.9
Based on 6 answers
System freezes, slow searches.
Delano Collins profile photo

Support

Asana8.3
Based on 2 answers
They don't fix everything, but they have certainly gone the extra mile for us. When we were frustrated with a recent change that altered our default view of every project, changing it from all projects being visible to just incomplete projects being visible, they wrote a custom script to change all of our default views back for us, so we didn't have to manually click 3,000 times (we have over a thousand projects).
No photo available
ConnectWise Manage6.3
Based on 10 answers
best support I've every experienced!
Ray Graham profile photo

Online Training

No score
No answers yet
No answers on this topic
ConnectWise Manage6.8
Based on 7 answers
They're online training courses, specifically the online videos, are very professionally done and are kept up to date.
Nicolas Poague profile photo

Implementation

No score
No answers yet
No answers on this topic
ConnectWise Manage7.0
Based on 2 answers
Thoroughly review the training at ConnectWise University BEFORE starting. Ask questions to other partners - there is a huge community that is more than willing to help. Lastly, I recommend getting ConnectWise Consulting to help - it's a BIG product, and the money you spend on consulting will pay for itself by helping you and your team get off to a running start (in the right direction)
Delano Collins profile photo

Alternatives Considered

Asana is a much more seamless process, much more intuitive, and better UI. My complaint with Basecamp is that it does not seem well organized - the interface is not as intuitive and in the past, it has overwhelmed my former teammates. To the point where they do not actively login to Basecamp at all
No photo available
I just felt that ConnectWise was more intuitive than the other PSA solutions that I evaluated.
Greg Hardy profile photo

Scalability

Asana8.2
Based on 1 answer
I used this tool on a daily basis at work and it runs as a solid rock
Ronen Soreq profile photo
ConnectWise Manage8.3
Based on 6 answers
ConnectWise seems to have a good understanding of the IT service industry. During the required onboarding training, they even preach configuring only features that you need right now, as you can always scale up later. The feature set for the most part takes into considerations all aspects of an IT business, whether small or enterprise, or growing from one to the next.
Nicolas Poague profile photo

Return on Investment

  • Increased employee efficiency
  • Successful product rollouts
  • Negative impact: when not utilized correctly, employees can be overwhelmed and not actively participate on Asana.
No photo available
  • ConnectWise has provided much more efficient customer service. Since everything is centrally managed, dispatchers can now handle and prioritize incoming tickets and schedule them accordingly. Our customers quickly get used to our process, so they know when they call to provide a ticket number for reference, and their asset tag number. This will allow the dispatcher to easily locate items and saves time from having to gather additional information.
  • Our remote monitoring and management has drastically improved. Before we utilized the integration with our monitoring system, there was little or no proactive work being done for customers' assets. Now that we have ticketing integrated with our monitoring, rather than taking a reactive approach, we are now reaching out to the customer to provide proactive assistance. This impresses the customer, making us look good, and also saves additional time on the help desk from handling issues that would arise had we not taken the proactive measures.
  • We've lessened admin time substantially. Since I came on board, ConnectWise was still rather new, but I was not familiar with their old system. However ConnectWise has allowed us to streamline the scheduling and resource management process so that less time is spent tracking down people, getting status updates from them, and figuring out how to schedule something. Over the last four years, our processes have changed as we've learned how to more efficiently use the product, and we've seen admin time decrease, allowing employees to do their actual work.
Nicolas Poague profile photo

Pricing Details

Asana

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
8.33*
1.  per user per month
Additional Pricing Details
Asana is always free for teams of up to 15 people.

Asana More Information

ConnectWise Manage

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ConnectWise Manage More Information