What users are saying about

Asana

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Top Rated
806 Ratings

ConnectWise Manage

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206 Ratings

Asana

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Top Rated
806 Ratings
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Score 8.3 out of 101

ConnectWise Manage

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206 Ratings
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Score 8.2 out of 101

Add comparison

Likelihood to Recommend

Asana

Overall, despite its drawbacks, Asana works really well for our team. I think this is an appropriate [tool] for a mid-sized digital marketing firm, like ourselves. A software development team is going to want something more robust, like JIRA. However, if you're just shopping for an easy-to-learn tool that will help you manage responsibilities without relying on email? Asana is perfect. Its flexibility also makes it a great fit for most work-flows in almost any industry. Asana is simple out-of-the-box, but it does have robust functionalities that will allow your team to ramp up if desired.
Elizabeth Remaklus profile photo

ConnectWise Manage

When organization to keep track of service tickets or sales, this would be the best places to use this.

I couldn't see this being very useful in the retail and education world.
John Trevino profile photo

Feature Rating Comparison

Project Management

Asana
7.8
ConnectWise Manage
Task Management
Asana
9.1
ConnectWise Manage
Resource Management
Asana
7.8
ConnectWise Manage
Gantt Charts
Asana
6.5
ConnectWise Manage
Scheduling
Asana
8.5
ConnectWise Manage
Workflow Automation
Asana
7.5
ConnectWise Manage
Team Collaboration
Asana
9.0
ConnectWise Manage
Support for Agile Methodology
Asana
8.5
ConnectWise Manage
Support for Waterfall Methodology
Asana
8.5
ConnectWise Manage
Document Management
Asana
6.8
ConnectWise Manage
Email integration
Asana
7.4
ConnectWise Manage
Mobile Access
Asana
7.8
ConnectWise Manage
Timesheet Tracking
Asana
6.1
ConnectWise Manage
Change request and Case Management
Asana
8.4
ConnectWise Manage
Budget and Expense Management
Asana
7.0
ConnectWise Manage

Professional Services Automation

Asana
6.2
ConnectWise Manage
Project & financial reporting
Asana
5.5
ConnectWise Manage
Integration with accounting software
Asana
7.0
ConnectWise Manage

Incident and problem management

Asana
ConnectWise Manage
7.3
Organize and prioritize service tickets
Asana
ConnectWise Manage
8.1
Expert directory
Asana
ConnectWise Manage
6.6
Subscription-based notifications
Asana
ConnectWise Manage
6.1
ITSM collaboration and documentation
Asana
ConnectWise Manage
6.2
Ticket creation and submission
Asana
ConnectWise Manage
8.3
Ticket response
Asana
ConnectWise Manage
8.5

Self Help Community

Asana
ConnectWise Manage
6.8
External knowledge base
Asana
ConnectWise Manage
7.0
Internal knowledge base
Asana
ConnectWise Manage
6.6

Multi-Channel Help

Asana
ConnectWise Manage
7.1
Customer portal
Asana
ConnectWise Manage
7.4
IVR
Asana
ConnectWise Manage
6.0
Social integration
Asana
ConnectWise Manage
6.1
Email support
Asana
ConnectWise Manage
7.7
Help Desk CRM integration
Asana
ConnectWise Manage
8.3

Pros

  • Fast: Unlike other PM platforms I've used, Asana is very fast. In fact, it's so fast that when you leave a comment on a task, anyone else looking at that task at the same time will actually see updates as you type. You can easily move tasks into different projects by dragging and dropping. There is no lag time between opening new projects and tasks. Everything seems to load instantaneously.
  • Intuitive: Asana doesn't have a steep learning curve. The default view is list-based. Your team will have no problem learning how to add new tasks, use the WYSIWYG editor, or assign tasks. Use familiar commands like "@" to tag a follower on a task.
  • Keyboard shortcuts: The keyboard shortcuts are incredibly helpful. Simply press enter to enter a new task, tab+backspace to delete, use familiar copy/paste and undo commands, and much more. PMs with a lot to juggle will appreciate the shortcuts.
  • My Tasks: The "my tasks" view provides a single, centralized location for you to see everything on your plate. Use section headings and drag and drop tasks to re-order. I use this to prioritize my week. It helps me focus on what's really important.
  • Searchability: The search in Asana is intuitive. Our task backlog dates back three years, and I can still almost always find what I'm looking for via a simple keyword search. Projects are archived, not deleted, so I always feel like my historical information is safe.
  • Flexibility: Projects can be set up as a waterfall/list view or as kanban. This product should work well for teams with different styles.
  • Integrations: Asana integrates with everything. There's a great Slack integration, but my favorite is the Instagantt integration. Using Instagantt in tandem with asana is a super easy way to create attractive digital project calendars.
Elizabeth Remaklus profile photo
  • Manage's GUI is fantastic and easy to use.
  • Makes it very simple to create support tickets and organize them.
  • The different boards in Manage are what really make this product great.
  • Being able to lay everything out and easily organize to our liking is a huge plus!
  • Being customer friendly is another aspect I like.
  • The portal is easy to setup and easy for clients to use.
  • We use this feature heavily as an MSP.
John Trevino profile photo

Cons

  • The layout of Asana is a little intense and could be cleaned up a bit to provide a cleaner, more focused look.
  • Can't drag and drop all tasks from one subtask to another.
  • Would be nice if one subtask could live in two tasks (similarly that one task can live in multiple projects).
No photo available
  • The inventory and procurement module could use some work. It is often difficult to navigate through. A cycle count option would be a great addition as well.
  • More customization would be great especially in the PO emails.
  • The StreamLine IT function, while great, could use some improvement. It is difficult to setup and can at times interfere with other things that we do.
  • The invoices are perhaps the ugliest. A straight forward customizable invoice template, not a report that adds 20 steps to the process, would be a huge improvement.
Sebastian Abbinanti profile photo

Likelihood to Renew

Asana10.0
Based on 32 answers
Big fan of Asana. There are many free tools out there so difficult to take on more cost when we have free tools we can use
Ian Mortimer profile photo
ConnectWise Manage8.6
Based on 22 answers
ConnectWise has uniquely positioned themselves with the Modern Office Suite to have direct integration with a nearly full suite of tools for MSPs. Although each tool may not necessarily be the absolute best tool on the market, the efficiencies leveraged through direct integration make the entire suite an obvious choice for most companies.
Delano Collins profile photo

Usability

Asana6.0
Based on 5 answers
This is the best task management App for teams I have used
Ronen Soreq profile photo
ConnectWise Manage8.2
Based on 15 answers
CW for the most part is a good comprehensive product to manage our client data and billing. However, we find bugs in the system and some we can't seem to get solid answers on. The webinars and training modules are not as user friendly and clear as needed for novice users. It is obvious that the presenters know the product but often assume the client knows what they are referring to and not clarifying. With that said, I recently worked with a Solution Strategist that was wonderful and we hope to use his services in the near future to move us forward.
JoAnn Larsen profile photo

Reliability and Availability

Asana8.4
Based on 2 answers
Working with Asana on a daily basis
Ronen Soreq profile photo
ConnectWise Manage9.1
Based on 3 answers
The CW PSA is extremely stable and has very little incident of needing reboots or the like.
David Pavuk profile photo

Performance

No score
No answers yet
No answers on this topic
ConnectWise Manage7.9
Based on 6 answers
System freezes, slow searches.
Delano Collins profile photo

Support

Asana8.3
Based on 2 answers
They don't fix everything, but they have certainly gone the extra mile for us. When we were frustrated with a recent change that altered our default view of every project, changing it from all projects being visible to just incomplete projects being visible, they wrote a custom script to change all of our default views back for us, so we didn't have to manually click 3,000 times (we have over a thousand projects).
No photo available
ConnectWise Manage6.0
Based on 10 answers
The front line support techs are wildly inconsistent when it comes to the level of support. Sometimes you get someone who just wants to throw links to University documentation at you, sometimes you get someone who truly tries to understand your issue and confers with peers and managers to find an answer, and sometimes you get someone who just wants to create a ticket and escalate immediately. If you ask three different techs the same question you will probably get three different answers, one of them being, "That's not possible."
Jennifer Henney profile photo

Online Training

No score
No answers yet
No answers on this topic
ConnectWise Manage6.6
Based on 7 answers
We are a telecoms company. Whilst CW were very happy to sell us their product and tell us how good it is for telecoms. All the training material is geared towards IT MSP's. The on-line training material was virtually useless. We found the implementation a bit of a joke. They tried telling us 12 hours of implementation time would be sufficient to launch the product. We erred on the side of caution and paid for 24 hours. This was quickly eaten away and we were nowhere near ready to go-live. I find the on-line chat facility is of much more use for us.
Graham Green profile photo

Implementation

No score
No answers yet
No answers on this topic
ConnectWise Manage7.0
Based on 2 answers
Thoroughly review the training at ConnectWise University BEFORE starting. Ask questions to other partners - there is a huge community that is more than willing to help. Lastly, I recommend getting ConnectWise Consulting to help - it's a BIG product, and the money you spend on consulting will pay for itself by helping you and your team get off to a running start (in the right direction)
Delano Collins profile photo

Alternatives Considered

Asana lets you view things in tasks. Trello is more geared toward projects with their board layout. I find Asana to have the best user interface of all project management softwares. It may be missing some functionality (like budgeting and time tracking -- which you can add on with integrations), but I feel that I can actually use it. With the other project management tools I get frustrated by trying to figure them out that I don't use them at all
Melissa Miller profile photo
I was honestly coerced into it by my peer group at the time... but it was the right decision. We transformed from a break/fix to a Managed Services business and probably couldn't have made that transition without ConnectWise or some other tool like it. It allowed us access to tools and community knowledge that we just didn't have before....
Alex Farling profile photo

Scalability

Asana8.2
Based on 1 answer
I used this tool on a daily basis at work and it runs as a solid rock
Ronen Soreq profile photo
ConnectWise Manage8.2
Based on 6 answers
Our business is growing organically at the rate of 25% to 30% per annum. CW is able to cope with the increased data effectively. Obviously as our business grows the reliance on good data, systems and processes becomes even more paramount. CW has had a real positive impact on the way our business operates. We need to look at further automation
Graham Green profile photo

Return on Investment

  • Asana has allowed us to better serve our customers by keeping track of requests and not dropping the ball.
  • Asana has allowed us to be more mindful of each other's times and commitments by allowing us to individually prioritize tasks in our own workflow.
Melissa Miller profile photo
  • There is a short learning curve for department users of the product, but there is a very long learning curve for people administering or setting up the product. I would recommend that any one attempting to implement the product take a few weeks to get certified in the product or be formally trained in the product prior to any discussions around implementation. Once setup, there are a number of things you may not be able to change until the fiscal year is up.
  • ConnectWise is very good at what it does, but you do need to ensure that the data being entered is accurate and timely. Lackadaisical data entry or delays in getting your data into the system will magnify accuracy issues and lead to difficult to manage backlogs of data entry. Setup a time weekly to ensure your data is entered, reviewed, and approved to be able to fully use each module.
  • Document your process, even if it is automated. I found myself in a number of situations where I needed to alter workflow or process to fix a problem, and not only fixed my piece of the problem but generated cascade issues for other departments. Implement a detailed and strict Change Management program and review every change before implementing it, no matter how small.
Kettric Midura profile photo

Pricing Details

Asana

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
8.33*
1.  per user per month
Additional Pricing Details
Asana is always free for teams of up to 15 people.

Asana More Information

ConnectWise Manage

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ConnectWise Manage More Information