What users are saying about

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Top Rated
739 Ratings

Asana<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
739 Ratings
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Score 8.3 out of 101

FinancialForce PSA

14 Ratings
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Score 8.6 out of 101

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Likelihood to Recommend

Asana

Asana functions particularly well in scenarios with well-established teams with well-established processes and a mature SDLC. The reason is that Asana can be configured to do many, many different things, and be used in many, many different ways, and with that power comes a lot of responsibility to figure out your process before you try and automate it. It's software, not magic.
Kirk Brote profile photo

FinancialForce PSA

It would seem to be well suited for an organization that has standard products/customer requirements. Our organization, however, creates customized solutions for our clients, which can be difficult to track using FinancialForce PSA. We have had to perform many customizations to FinancialForce PSA in order to be able to capture the correct data and report on that data.
Luke Fitzwater profile photo

Feature Rating Comparison

Project Management

Asana
7.8
FinancialForce PSA
8.6
Task Management
Asana
9.0
FinancialForce PSA
8.4
Resource Management
Asana
8.2
FinancialForce PSA
8.7
Gantt Charts
Asana
6.5
FinancialForce PSA
7.9
Scheduling
Asana
8.5
FinancialForce PSA
8.4
Workflow Automation
Asana
7.7
FinancialForce PSA
9.2
Team Collaboration
Asana
8.9
FinancialForce PSA
8.7
Support for Agile Methodology
Asana
8.5
FinancialForce PSA
8.5
Support for Waterfall Methodology
Asana
8.5
FinancialForce PSA
8.5
Document Management
Asana
6.8
FinancialForce PSA
8.8
Email integration
Asana
7.1
FinancialForce PSA
8.8
Mobile Access
Asana
8.0
FinancialForce PSA
8.3
Timesheet Tracking
Asana
6.1
FinancialForce PSA
9.1
Change request and Case Management
Asana
8.4
FinancialForce PSA
8.8
Budget and Expense Management
Asana
7.2
FinancialForce PSA
8.8

Professional Services Automation

Asana
6.2
FinancialForce PSA
8.3
Project & financial reporting
Asana
5.5
FinancialForce PSA
8.1
Integration with accounting software
Asana
7.0
FinancialForce PSA
8.7
Quotes/estimates
Asana
FinancialForce PSA
8.3
Invoicing
Asana
FinancialForce PSA
7.9

Pros

  • Asana allows you to organize your task through a list or through boards.
  • Asana has a great user interface so it's easy for you to locate the projects and the pieces of tasks under each project.
  • Asana's "My Tasks" feature allows you to see all the tasks assigned to you and you can re-arrange them according to priority level.
  • Asana allows me to attach files to each task which allows us to see the progress of the project. It allows you to comment on the current files and the owner of the task can revise it then according to your instructions.
Brent Lionel Mausisa profile photo
  • The biggest strength of FinancialForce PSA is that it's built upon the force.com platform, which means it is very easily customizable to our business needs.
  • Projects are easily created, as well as milestones and assignments.
  • "Actuals" (dollars and hours) are calculated automatically, and are easily reported on.
  • Resources are easily managed by using the Resource Planner
  • FinancialForce PSA support is outstanding!
Luke Fitzwater profile photo

Cons

  • It's not that easy to change or update the name of the title. You need to click the arrow down button beside the title to edit. I believe it should be easier like just click on the current title and change it.
  • I would like Asana to put a feature like Facebook and LinkedIn where you know who's online and who's not online. Because if the person-in-charge is online you can communicate with him real time rather than waiting for him to respond later on.
  • I would be glad too if they add a voice call or video call feature so that if you have concerns and the person you would like to talk to is online you can speak with him right away. Some comments or revisions just needs to be explained through a call to eliminate misunderstandings.
Brent Lionel Mausisa profile photo
  • The structure of the objects makes consolidated reporting difficult.
  • The expense app and expense structure are very clunky and difficult to customize.
  • The training available is minimal.
No photo available

Likelihood to Renew

Asana10.0
Based on 32 answers
I can't find a glaring flaw within Asana. It does what it is supposed to do, and for free for up to 15 people. I really can't complain. Nitpicking I can do, but not really complain. It's just one of those things where if you took it away from someone, they would immediately feel less connected to their team (online) and feel less productive
Madina Gildenberg profile photo
FinancialForce PSA9.0
Based on 3 answers
We would renew but have been acquired and our parent company will drive the decisions around PSA systems
No photo available

Usability

Asana6.0
Based on 5 answers
This is the best task management App for teams I have used
Ronen Soreq profile photo
FinancialForce PSA8.0
Based on 2 answers
From my standpoint, FinancialForce PSA is relatively easy to use. As a System Administrator, I am able to maneuver around the software with ease. As a user of FinancialForce PSA, I am able to input my timecards and expense reports without any issues. I have received very positive and very negative feedback about using FinancialForce PSA, however, from users in other functional roles in my organization.
Luke Fitzwater profile photo

Reliability and Availability

Asana8.4
Based on 2 answers
Working with Asana on a daily basis
Ronen Soreq profile photo
FinancialForce PSA9.0
Based on 1 answer
We have maybe had 1-2 outages over 3 years.
No photo available

Performance

No score
No answers yet
No answers on this topic
FinancialForce PSA7.0
Based on 1 answer
Most of the time it is fine. There are peak periods of usage where performance noticably slows down (i.e., Monday mornings when time is due and many reports are being run)
No photo available

Support

Asana8.3
Based on 2 answers
They don't fix everything, but they have certainly gone the extra mile for us. When we were frustrated with a recent change that altered our default view of every project, changing it from all projects being visible to just incomplete projects being visible, they wrote a custom script to change all of our default views back for us, so we didn't have to manually click 3,000 times (we have over a thousand projects).
No photo available
FinancialForce PSA9.0
Based on 3 answers
Pure customer support is fine and we have not needed much of it that I am aware of.
No photo available

In-Person Training

No answers on this topic
It was fine.
No photo available

Implementation

No score
No answers yet
No answers on this topic
FinancialForce PSA8.0
Based on 1 answer
Appirio did a good job, however, the user team didn’t know enough to make all the right configuration/customization choices. The team focused too much on replicating existing processes vs. reengineering them. In hindsight we should have had deep dive reviews at key milestones and enforced more focus on how the software would operate. We didn’t have access to true best practices expertise. In hindsight, a consultant from the outside would have been helpful to drive this.
No photo available

Alternatives Considered

We had used Mavenlink in other departments but for the Design, Product Development and R&D teams, Asana made much more sense and we have not regretted the switch for them. The organization is key when forming ideas and doing a bunch of research, it is difficult to keep all of these things organized. This was our main goal when we chose Asana, we had heard good things and wanted those benefits for our team.
No photo available
I've evaluated OpenAir and a few others and the main benefit was the easy integration and administration with SFDC.
No photo available

Scalability

Asana8.2
Based on 1 answer
I used this tool on a daily basis at work and it runs as a solid rock
Ronen Soreq profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Our design group is working more fluidly and productive as a team with Asana's help.
  • Asana keeps our many projects organized and on point. Improved productivity with easy monitoring
  • The employees enjoy the program as much as the managers do. It allows each person to move at their own pace.
No photo available
  • We used to do our resource management on a white board. This is far more efficient. We are leaps and bounds ahead of where we were operationally in running the business.
  • The credibility of accounting data is far higher than in Open Air. Not all due to the product. When we implemented Financial Force, we used the transition to put in place change controls – much more rigor to support our public company reporting.
No photo available

Screenshots

Pricing Details

Asana

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
8.33*
1.  per user per month
Additional Pricing Details
Asana is always free for teams of up to 15 people.

FinancialForce PSA

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details