What users are saying about

Asana

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Top Rated
800 Ratings

Fuze

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90 Ratings

Asana

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Top Rated
800 Ratings
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Score 8.3 out of 101

Fuze

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90 Ratings
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Score 7.1 out of 101

Add comparison

Likelihood to Recommend

Asana

Asana functions particularly well in scenarios with well-established teams with well-established processes and a mature SDLC. The reason is that Asana can be configured to do many, many different things, and be used in many, many different ways, and with that power comes a lot of responsibility to figure out your process before you try and automate it. It's software, not magic.
Kirk Brote profile photo

Fuze

Well-suited: Large sales teams that have both international and remote teams. This will allow sales leaders to track its reps activity and document their progress. Also, for remote employees who travel or work in the field, Fuze's mobile app allows the person to access its account and not worry about accruing charges that they would have spent time otherwise expensing. In addition, on the international side, Fuze allows most countries to have its own local number.
No photo available

Feature Rating Comparison

Project Management

Asana
7.8
Fuze
Task Management
Asana
9.1
Fuze
Resource Management
Asana
7.8
Fuze
Gantt Charts
Asana
6.5
Fuze
Scheduling
Asana
8.5
Fuze
Workflow Automation
Asana
7.5
Fuze
Team Collaboration
Asana
9.0
Fuze
Support for Agile Methodology
Asana
8.5
Fuze
Support for Waterfall Methodology
Asana
8.5
Fuze
Document Management
Asana
6.8
Fuze
Email integration
Asana
7.4
Fuze
Mobile Access
Asana
7.8
Fuze
Timesheet Tracking
Asana
6.1
Fuze
Change request and Case Management
Asana
8.4
Fuze
Budget and Expense Management
Asana
7.0
Fuze

Professional Services Automation

Asana
6.2
Fuze
Project & financial reporting
Asana
5.5
Fuze
Integration with accounting software
Asana
7.0
Fuze

Cloud PBX

Asana
Fuze
6.8
Hosted PBX
Asana
Fuze
7.5
Multi-level Interactive Voice Response (IVR)
Asana
Fuze
7.3
User templates
Asana
Fuze
6.2
Call reports
Asana
Fuze
6.4
Directory of employee names
Asana
Fuze
6.7

Call Management

Asana
Fuze
7.3
Answering rules
Asana
Fuze
7.2
Call recording
Asana
Fuze
7.4
Call park
Asana
Fuze
7.5
Message alerts
Asana
Fuze
7.0

VoIP system collaboration

Asana
Fuze
7.8
Video conferencing
Asana
Fuze
7.5
Audio conferencing
Asana
Fuze
8.2

Mobile apps

Asana
Fuze
7.7
Mobile app for iOS
Asana
Fuze
7.6
Mobile app for Android
Asana
Fuze
7.7

Pros

  • Cross-team communication is always a challenge, but Asana helps make information transparent and accessible to all members of the team.
  • It's easy to share with individuals outside of the organization and still control the flow of information.
  • Being able to link in other design resources like InVision prototypes is a huge time saver.
  • Integrating with Slack makes much of our necessary communication automatic.
Kirk Brote profile photo
  • Fuze makes it very easy to join an existing meeting in progress. If a user finds it difficult or frustrating to join in, they may not end up attending the meeting and could potentially miss out on crucial information.
  • Fuze seems to have great connectivity. I've never been dropped from a meeting, nor have I witnessed anyone in my meetings get booted.
  • Fuze makes it very convenient to connect to a meeting no matter what kind of participation your technology allows.
Brooke Schell profile photo

Cons

  • The layout of Asana is a little intense and could be cleaned up a bit to provide a cleaner, more focused look.
  • Can't drag and drop all tasks from one subtask to another.
  • Would be nice if one subtask could live in two tasks (similarly that one task can live in multiple projects).
No photo available
  • The collaboration piece doesn't work well. Demo'd it but doesn't compare to WebEex in terms of functionality and stability.
  • Support team is lacking. Slow responses, unanswered questions, needed prodding and escalation.
  • Backend UIi is not user-friendly. The UI is dated and lacks cohesiveness. There are still references to thinkingphones.com and tools are scattered amongst different websites.
No photo available

Likelihood to Renew

Asana10.0
Based on 32 answers
Asana is adding more useful features and it makes the work of their entire team more organized and more efficient. It really helps us in achieving greater achievements as a team. It helps us to earn more revenue since we have more satisfied clients, simply because we are able to finish their project on time or even before the due date.
Brent Lionel Mausisa profile photo
Fuze7.2
Based on 9 answers
We have had some challenges with support from Fuze for some of the call center monitoring technologies. Improvements are being made, however there is a degree of disappointment.
Jeffrey White profile photo

Usability

Asana6.0
Based on 5 answers
This is the best task management App for teams I have used
Ronen Soreq profile photo
Fuze6.6
Based on 4 answers
If were just talking about using the system (Deskphone, app, desktop app) the system is fairly easy to use. As an administrator it can be much more difficult
Mikey Romero profile photo

Reliability and Availability

Asana8.4
Based on 2 answers
Working with Asana on a daily basis
Ronen Soreq profile photo
Fuze9.1
Based on 1 answer
Because the people who designed Fuze were Data-center people, they thought of availability first, there really isn't any excuse for telephony downtime, and they certainly do well with this. There has never been a total outage, just a few features sometimes have been offline while Fuze moves the service to other servers, NEVER calling, sometimes chat or physical phones (which can be fixed by rebooting them). The uptime on the Fuze systems is basically: Always up, always available.
D. SKye Hodges profile photo

Performance

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.
D. SKye Hodges profile photo

Support

Asana8.3
Based on 2 answers
They don't fix everything, but they have certainly gone the extra mile for us. When we were frustrated with a recent change that altered our default view of every project, changing it from all projects being visible to just incomplete projects being visible, they wrote a custom script to change all of our default views back for us, so we didn't have to manually click 3,000 times (we have over a thousand projects).
No photo available
Fuze6.3
Based on 47 answers
Fuze support was really slow to respond to our requests when we first implemented Fuze in our organization. We had to have weekly meetings at first to address our issues. However, Fuze Support has improved over time and working with our Customer Success Manager and the escalations team, we see a big improvement.
Chris Librel profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.
D. SKye Hodges profile photo

Online Training

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.
D. SKye Hodges profile photo

Implementation

No score
No answers yet
No answers on this topic
Fuze7.8
Based on 46 answers
Easy implementation and Fuze was willing to go as fast or slow to meet our needs as we wanted.
Travis McKeone profile photo

Alternatives Considered

We loved the fun design hacks (e.g., flying celebratory unicorns when you complete a task, Tab+B puts tabby cats on your screen temporarily; themed backgrounds). We're marketers–can you blame us?! But in all seriousness, we chose Asana over other similar products because of the detail that Asana could go into when tasking out subtasks to individuals with separate deadlines. Managers are also able to view the tasks that team members are working on to manage workload. It's also helped increase visibility of task details amongst team members to provide background on projects they might be looped into in the future.
No photo available
Fuze provided a solution out of the box without any expensive hardware on specialty skills to hire and maintain. Other services require additional hardware or license costs and make scaling a very difficult proposition. Fuze allows for us to take a true IaaS model and allocate the cost of each service to a department as opposed to taking the full cost hit in IT.
Travis McKeone profile photo

Scalability

Asana8.2
Based on 1 answer
I used this tool on a daily basis at work and it runs as a solid rock
Ronen Soreq profile photo
Fuze9.1
Based on 1 answer
Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.
D. SKye Hodges profile photo

Return on Investment

  • Asana has allowed us to better serve our customers by keeping track of requests and not dropping the ball.
  • Asana has allowed us to be more mindful of each other's times and commitments by allowing us to individually prioritize tasks in our own workflow.
Melissa Miller profile photo
  • We are only using the free version so far so the return on investment has been exponential!
  • The morale and rapport of our team is a lot tighter due to frequently seeing each others' faces and expressions, rather than just listening in on a conference call.
  • We are able to see that the employees are all on task during the meetings, and we don't have anyone logged in but away from their phone.
Brooke Schell profile photo

Pricing Details

Asana

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
8.33*
1.  per user per month
Additional Pricing Details
Asana is always free for teams of up to 15 people.

Asana More Information

Fuze

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Fuze More Information