What users are saying about
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1386 Ratings

Asana

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1386 Ratings
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Score 8.4 out of 100
8 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Asana

Asana has helped us stay on track from briefing with marketing partners to planning with media partners then continuing the process of kicking off creative, working through creative and finalizing approvals to then finish and send to the activation team. It's a one stop shop for our project needs. Much like with any tool, getting users to adopt it and update can be a challenge but Asana makes it easy to assign tasks to keep folks in line.
Anonymous | TrustRadius Reviewer

HappyFox Help Desk

Happy Fox works well in companies that want a full look at all of their tickets in one place. It may be better suited to smaller companies who can check or double check their tickets and have the time to spare. For bigger companies, I think there are better, more robust solutions.
Sarah Gelber | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Asana
7.8
HappyFox Help Desk
Task Management
Asana
9.1
HappyFox Help Desk
Resource Management
Asana
7.6
HappyFox Help Desk
Gantt Charts
Asana
8.1
HappyFox Help Desk
Scheduling
Asana
8.1
HappyFox Help Desk
Workflow Automation
Asana
7.9
HappyFox Help Desk
Team Collaboration
Asana
8.7
HappyFox Help Desk
Support for Agile Methodology
Asana
8.5
HappyFox Help Desk
Support for Waterfall Methodology
Asana
8.5
HappyFox Help Desk
Document Management
Asana
6.9
HappyFox Help Desk
Email integration
Asana
7.1
HappyFox Help Desk
Mobile Access
Asana
8.2
HappyFox Help Desk
Timesheet Tracking
Asana
6.1
HappyFox Help Desk
Change request and Case Management
Asana
8.4
HappyFox Help Desk
Budget and Expense Management
Asana
6.5
HappyFox Help Desk

Professional Services Automation

Asana
6.8
HappyFox Help Desk
Project & financial reporting
Asana
5.5
HappyFox Help Desk
Integration with accounting software
Asana
8.2
HappyFox Help Desk

Incident and problem management

Asana
HappyFox Help Desk
8.7
Organize and prioritize service tickets
Asana
HappyFox Help Desk
9.9
Expert directory
Asana
HappyFox Help Desk
10.0
Subscription-based notifications
Asana
HappyFox Help Desk
3.1
ITSM collaboration and documentation
Asana
HappyFox Help Desk
10.0
Ticket creation and submission
Asana
HappyFox Help Desk
9.8
Ticket response
Asana
HappyFox Help Desk
9.6

Self Help Community

Asana
HappyFox Help Desk
6.3
External knowledge base
Asana
HappyFox Help Desk
8.0
Internal knowledge base
Asana
HappyFox Help Desk
4.7

Multi-Channel Help

Asana
HappyFox Help Desk
9.3
Customer portal
Asana
HappyFox Help Desk
8.0
Social integration
Asana
HappyFox Help Desk
9.0
Email support
Asana
HappyFox Help Desk
10.0
Help Desk CRM integration
Asana
HappyFox Help Desk
10.0

Pros

Asana

  • Task Management - Being able to assign resources and time lines to specific activities
  • Project Management - Being able to plan, execute and track project process using this tool
  • Customizability - Being able to customize a solution that meets your needs or activity.
Norman Hazlewood | TrustRadius Reviewer

HappyFox Help Desk

  • Smart Rules - Easily create triggers that run based on a variety of criteria. This allows for easily moving tickets through our process. An awesome example is our manager's ability to assign tickets to technicians right from their email simply by responding to the ticket in a certain way. This prevents the opening of a web browser or the mobile app to complete basic functions. Removing one step from the process has already saved us countless hours.
  • Easy to use and clean interfaces all around. Whether it's the web interface, mobile web interface, or one of the mobile apps, HappyFox is all around intuitive. Plenty of things can be made to be updated in two or fewer clicks (Assigned to, due date, priority).
  • HappyFox allows our users to easily create tickets on behalf of customers. Any person who has previously contacted the Help Desk is stored as a contact and can be referenced again quickly.
  • While the portal they provide is basic, it can be quite heavily customized with color schemes and logos. Ours ended up looking better than almost anything else we host both internally and externally. It's clean, simple and provides an easy way for users to input a ticket.
  • Between the Smart Rules and SLAs it's easy to make sure every ticket gets the attention it deserves. Automatic reminders can be sent to technicians based on criteria. Reports can be run to ensure that service levels are being met. These two things alone have greatly increased the quality of service.
Lee Howley | TrustRadius Reviewer

Cons

Asana

  • I think there could be improved clarity around the different levels of Asana. For example, the resources available to paid accounts are not visible from the more basic accounts, so you're not aware that there are expanded options until you look in their knowledge base and see that they have additional features.
  • Exporting projects - you can export a project into a csv, but it isn't pretty. This can be challenging if you'd like to have an archived project folder for open records requests.
Anonymous | TrustRadius Reviewer

HappyFox Help Desk

  • There are a few features that I would hope to be standard that are not yet accessible. For instance, having different time zones isn't a choice, and clients aren't able to create their own reports, only staff can. So, my staff is required to run those reports for our clients.
Hammad Bin Idrees | TrustRadius Reviewer

Likelihood to Renew

Asana

Asana 9.5
Based on 35 answers
  • Mobile + Desktop capabilities - Able to use it anywhere, anytime.
  • Task management - Easy to view projects and their progress.
  • Time management - Easy to see what elements require time / how they interrelate and manage the project on an overall basis.
  • Company management - Be able to see from a master dashboard perspective where each project is in its stages of completion.
  • Clear communication - It's visually documented who is doing what at what time so that the whole project gets done.
page V | TrustRadius Reviewer

HappyFox Help Desk

HappyFox Help Desk 10.0
Based on 1 answer
The way we have our implementation customized has allowed us to tailor the application to exactly how we would like to use it. We didn't have to change our procedures and fear the potential of poor adoption. Instead we customized the application to be used the way we already ran our help desk. From there on out we reaped the benefits of quicker resolutions, increased transparency, and much happier end users. After setting up Smart Rules, HappyFox does a lot of thinking for us. Tickets go where they need to go, close when they are supposed to close and even remind techs of inactivity. This removes the necessity for micromanagement, which is appreciated by our employees and managers alike
Lee Howley | TrustRadius Reviewer

Usability

Asana

Asana 9.0
Based on 24 answers
It is very user-friendly. Takes a new employee an hour to start figuring out how the system works. That's an important factor. You don't want to encounter the issue where employees need a week to understand how the system works. For example, JIRA, I tried using it for a week and I still don't understand the complicated layout. Asana has a simple interface. Once you see it, you get it type of program.
Anonymous | TrustRadius Reviewer

HappyFox Help Desk

No score
No answers yet
No answers on this topic

Reliability and Availability

Asana

Asana 8.4
Based on 4 answers
Working with Asana on a daily basis
Ronen Soreq | TrustRadius Reviewer

HappyFox Help Desk

No score
No answers yet
No answers on this topic

Support Rating

Asana

Asana 7.8
Based on 94 answers
I haven't had to use their support so I can't rate it. The fact that I haven't needed them reflects the ease of use of the product. I would recommend that any new users schedule a complete demo of the product to ensure that they are using it to it's fullest (there's a lot of useful features).
Adam Lumley | TrustRadius Reviewer

HappyFox Help Desk

No score
No answers yet
No answers on this topic

Alternatives Considered

Asana

We selected ASANA based on the feature set, and ease of rollout. monday.com had very good workflow automation but we found that ASANA was quicker and easier for staff to build a task eco-system that worked for them.
Zoho Projects was a very strong contender but was much more expensive and so ASANA was the more effective choice across the board.
Anonymous | TrustRadius Reviewer

HappyFox Help Desk

HappyFox Help Desk has more functionality than SupportBee and is better IMO if you have multiple departments working on a single ticket. The SupportBee interface in some ways was simpler, but it also just had way fewer functions. There's a lot of stuff with smart rules you can do in HappyFox Help Desk. Feels like the sky's the limit. It also tracks "time spent on tickets" which can be very useful for management purposes.
Lauren Shriver | TrustRadius Reviewer

Scalability

Asana

Asana 8.2
Based on 1 answer
I used this tool on a daily basis at work and it runs as a solid rock
Ronen Soreq | TrustRadius Reviewer

HappyFox Help Desk

No score
No answers yet
No answers on this topic

Return on Investment

Asana

  • Asana helps improve productivity in the workspace by ensuring all team members know what projects/tasks they need to get done and by when.
  • Asana helps team members stay focused on what needs to get done and allows cross collaboration between departments which greatly increases overall company productivity by not having to wait around for email responses.
  • Asana is a good tool for project management and is easy to use, making it accessible for the whole company to use.
Anonymous | TrustRadius Reviewer

HappyFox Help Desk

  • Having Happy Fox has helped organize our ticket systems. Spending less time sorting through tickets has meant we are spending more time doing work that pays for our clients.
  • Happy Fox allows us to see all of our tickets in one place easily. Instead of having to deal with Excel spreadsheets, you can export ticket information like the average amount of time spent on tickets, who completed the most, etc.
  • With Happy Fox, we are more productive and it’s something easily accessible to every member of the company. Each person has a login giving every employee accountability for their tickets and output.
Sarah Gelber | TrustRadius Reviewer

Screenshots

Pricing Details

Asana

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$10*

* per user per month

Asana Editions & Modules

Edition
Premium$13.491
Business$30.491
  1. Per Month
Additional Pricing Details

HappyFox Help Desk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HappyFox Help Desk Editions & Modules

Edition
Mighty$291
Fantastic$491
Enterprise$691
Enterprise Plus$891
  1. per user/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Asana
8.4
HappyFox Help Desk
8.6

Likelihood to Renew

Asana
9.5
HappyFox Help Desk
10.0

Usability

Asana
9.0
HappyFox Help Desk

Reliability and Availability

Asana
8.4
HappyFox Help Desk

Support Rating

Asana
7.8
HappyFox Help Desk

Scalability

Asana
8.2
HappyFox Help Desk

Add comparison