What users are saying about
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1396 Ratings

Asana

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1396 Ratings
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Score 8.4 out of 100
8 Ratings
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Score 9.3 out of 100

Likelihood to Recommend

Asana

Asana has helped us stay on track from briefing with marketing partners to planning with media partners then continuing the process of kicking off creative, working through creative and finalizing approvals to then finish and send to the activation team. It's a one stop shop for our project needs. Much like with any tool, getting users to adopt it and update can be a challenge but Asana makes it easy to assign tasks to keep folks in line.
Anonymous | TrustRadius Reviewer

IBM Control Desk

IBM Control Desk is very well suited for those looking for a proper monitoring tool for your IT assets, including both hardware management and software support. It is also a great communication tool between your IT support team and the end user of the service you're providing. But don't get it confused with IBM Maximo, Control Desk isn't suited for a general enterprise assets management, that's not the purporse of this tool.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Asana
7.8
IBM Control Desk
Task Management
Asana
9.1
IBM Control Desk
Resource Management
Asana
7.6
IBM Control Desk
Gantt Charts
Asana
8.1
IBM Control Desk
Scheduling
Asana
8.1
IBM Control Desk
Workflow Automation
Asana
7.9
IBM Control Desk
Team Collaboration
Asana
8.7
IBM Control Desk
Support for Agile Methodology
Asana
8.5
IBM Control Desk
Support for Waterfall Methodology
Asana
8.5
IBM Control Desk
Document Management
Asana
6.9
IBM Control Desk
Email integration
Asana
7.1
IBM Control Desk
Mobile Access
Asana
8.3
IBM Control Desk
Timesheet Tracking
Asana
6.1
IBM Control Desk
Change request and Case Management
Asana
8.4
IBM Control Desk
Budget and Expense Management
Asana
6.6
IBM Control Desk

Professional Services Automation

Asana
6.9
IBM Control Desk
Project & financial reporting
Asana
5.5
IBM Control Desk
Integration with accounting software
Asana
8.3
IBM Control Desk

Incident and problem management

Asana
IBM Control Desk
8.0
Organize and prioritize service tickets
Asana
IBM Control Desk
9.0
Expert directory
Asana
IBM Control Desk
8.0
Service restoration
Asana
IBM Control Desk
6.0
Self-service tools
Asana
IBM Control Desk
9.0
ITSM collaboration and documentation
Asana
IBM Control Desk
7.0
ITSM reports and dashboards
Asana
IBM Control Desk
9.0

ITSM asset management

Asana
IBM Control Desk
7.0
Configuration mangement
Asana
IBM Control Desk
8.0
Asset management dashboard
Asana
IBM Control Desk
9.0
Policy and contract enforcement
Asana
IBM Control Desk
4.0

Change management

Asana
IBM Control Desk
7.0
Change requests repository
Asana
IBM Control Desk
6.0
Service-level management
Asana
IBM Control Desk
8.0

Pros

Asana

  • Task Management - Being able to assign resources and time lines to specific activities
  • Project Management - Being able to plan, execute and track project process using this tool
  • Customizability - Being able to customize a solution that meets your needs or activity.
Norman Hazlewood | TrustRadius Reviewer

IBM Control Desk

  • Highly configurable. IBM Control Desk is a flexible tool and able to adapt itself to multiple scenarios once it's properly configured.
  • Data gathering for monitoring. Control Desk is able to efficiently monitor the actual state of your issues and changes.
Anonymous | TrustRadius Reviewer

Cons

Asana

  • I think there could be improved clarity around the different levels of Asana. For example, the resources available to paid accounts are not visible from the more basic accounts, so you're not aware that there are expanded options until you look in their knowledge base and see that they have additional features.
  • Exporting projects - you can export a project into a csv, but it isn't pretty. This can be challenging if you'd like to have an archived project folder for open records requests.
Anonymous | TrustRadius Reviewer

IBM Control Desk

  • The lack of support and documentation from IBM has shown itself a real problem for those without an extended knowledge in the subject, mostly during the implementation.
  • Integration with other tools is quite lacking, although the APIs are able to compensate to some degree.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Asana

Asana 9.5
Based on 35 answers
  • Mobile + Desktop capabilities - Able to use it anywhere, anytime.
  • Task management - Easy to view projects and their progress.
  • Time management - Easy to see what elements require time / how they interrelate and manage the project on an overall basis.
  • Company management - Be able to see from a master dashboard perspective where each project is in its stages of completion.
  • Clear communication - It's visually documented who is doing what at what time so that the whole project gets done.
page V | TrustRadius Reviewer

IBM Control Desk

No score
No answers yet
No answers on this topic

Usability

Asana

Asana 9.0
Based on 24 answers
It is very user-friendly. Takes a new employee an hour to start figuring out how the system works. That's an important factor. You don't want to encounter the issue where employees need a week to understand how the system works. For example, JIRA, I tried using it for a week and I still don't understand the complicated layout. Asana has a simple interface. Once you see it, you get it type of program.
Anonymous | TrustRadius Reviewer

IBM Control Desk

No score
No answers yet
No answers on this topic

Reliability and Availability

Asana

Asana 8.4
Based on 4 answers
Working with Asana on a daily basis
Ronen Soreq | TrustRadius Reviewer

IBM Control Desk

No score
No answers yet
No answers on this topic

Support Rating

Asana

Asana 7.8
Based on 94 answers
I haven't had to use their support so I can't rate it. The fact that I haven't needed them reflects the ease of use of the product. I would recommend that any new users schedule a complete demo of the product to ensure that they are using it to it's fullest (there's a lot of useful features).
Adam Lumley | TrustRadius Reviewer

IBM Control Desk

IBM Control Desk 5.0
Based on 2 answers
The lack of support from IBM is a concern that should be addressed and something to keep in mind for those thinking about acquiring IBM Control Desk. This problem can be solved by hiring an experienced consulting company that helps you implement, customize and adapt the solution to your specific needs instead of acquiring it directly from IBM.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Asana

We selected ASANA based on the feature set, and ease of rollout. monday.com had very good workflow automation but we found that ASANA was quicker and easier for staff to build a task eco-system that worked for them.
Zoho Projects was a very strong contender but was much more expensive and so ASANA was the more effective choice across the board.
Anonymous | TrustRadius Reviewer

IBM Control Desk

I haven't evaluated any other solution on the market due to the fact that by the time I started interacting with IBM Control Desk, it was the first solution of such kind implemented in our company. Our core business being the implementation of IBM Maximo played a great role in this decision.
Anonymous | TrustRadius Reviewer

Scalability

Asana

Asana 8.2
Based on 1 answer
I used this tool on a daily basis at work and it runs as a solid rock
Ronen Soreq | TrustRadius Reviewer

IBM Control Desk

No score
No answers yet
No answers on this topic

Return on Investment

Asana

  • Asana helps improve productivity in the workspace by ensuring all team members know what projects/tasks they need to get done and by when.
  • Asana helps team members stay focused on what needs to get done and allows cross collaboration between departments which greatly increases overall company productivity by not having to wait around for email responses.
  • Asana is a good tool for project management and is easy to use, making it accessible for the whole company to use.
Anonymous | TrustRadius Reviewer

IBM Control Desk

  • Due to our company being highly focused on IBM Maximo implementation and support, IBM Control Desk is a necessary tool for tracking and support of said Maximo implementations.
  • By implementing IBM Control Desk as the main resource for support, the investment made has been very satisfactory and has brought us an increase in response time and management of tickets.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Asana

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$10*

* per user per month

Asana Editions & Modules

Edition
Premium$13.491
Business$30.491
  1. Per Month
Additional Pricing Details

IBM Control Desk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

IBM Control Desk Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Asana
8.4
IBM Control Desk
8.0

Likelihood to Renew

Asana
9.5
IBM Control Desk

Usability

Asana
9.0
IBM Control Desk

Reliability and Availability

Asana
8.4
IBM Control Desk

Support Rating

Asana
7.8
IBM Control Desk
5.0

Scalability

Asana
8.2
IBM Control Desk

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