Asana is a web and mobile project management app. With tasks, projects, conversations, and dashboards, Asana lets an entire team know who's doing what by when, enabling workload balancing. Users can also add integrations for GANTT charts, time tracking and more.
$50
per month
Intercom
Score 8.7 out of 10
N/A
Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams.
$39
per month per seat
Pricing
Asana
Intercom
Editions & Modules
Premium
$13.49
per month
Business
$30.49
per month
Essential
$39
per month per seat
Advanced
$99
per month per seat
Expert
$139
per month per seat
The Early Stage program
From $65 for 5 support seats
per month
Proactive Support Plus add-on
from $99
per month
Offerings
Pricing Offerings
Asana
Intercom
Free Trial
Yes
Yes
Free/Freemium Version
Yes
No
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
$10 per user per month
No setup fee
Additional Details
—
AI customer service features included in every plan.
Intercom integrates Help desk, AI Chat bot, and Proactive support.
Personally, I didn't have a say in this as I had not started at the company when the team decided on Asana. That said, I have used monday.com, and we also have JIRA, which is used by our dev team, and us occasionally if we need to. JIRA has too many bells and whistles and is …
I didn't make the call. It was my manager or leadership who decided that, so this one does not apply to me, unfortunately. However, as I've mentioned, it should've been for ease of use and efficiency. The exact reasons are not disclosed to me. Great job Intercom you're doing it …
We prefer to use Intercom for communications in general since we can keep all in one place. However, we were using other features in CZ instead of intercom e.g journeys instead of series for onboarding since the ones created in Intercom didn't have great engagement
Intercom feels light and easy to use. It makes the workflow of the agent much better as all you need is built onto one page. Salesforce often feels heavy, you need to action many steps before closing a case . Client information is stored far away and you have to visit several …
We used Zendesk at my last company and don't use ZD at all at my current company. Our customers love love love our fast, bot-fee cs/help. You can set up bots in Intercom, but we only use automated routing. We like to give a human touch. We haven't yet exploited the ability to …
We evaluated a number of products before choosing to move forward with Intercom. No contest, Intercom provided us with the level of tools and support we needed to serve our own customers well. We've been with the company for 3 years now and are sticking around for the …
Intercom was built as a chat-first support system, but that UX doesn't translate well to email or form-based support processes. Zendesk is built for email first support and has a pretty good chat support experience, but it lacks a lot of automation that Intercom includes. For …
We use both Intercom and Zendesk. Intercom covers most parts for sales and support communication with clients. But we still use Zendesk for ticketing and knowledge base.
Intercom was selected before I started, and I'm so glad it was. It's a clear leader in customer communication with an effortless interface. It has the same key features as LiveChat (tagging, canned responses or templates) but it's easier to use and is less stressful for …
Although used for different purposes in general, in terms of automated campaigns, we utilize both products. Totango seems to be more appropriate as it allows for better goal definition and provides more flexibility with a simpler interface.