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Top Rated
739 Ratings

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Top Rated
739 Ratings
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Score 8.3 out of 101

Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)

9 Ratings
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Score 7.6 out of 101

Add comparison

Likelihood to Recommend

Asana

Asana functions particularly well in scenarios with well-established teams with well-established processes and a mature SDLC. The reason is that Asana can be configured to do many, many different things, and be used in many, many different ways, and with that power comes a lot of responsibility to figure out your process before you try and automate it. It's software, not magic.
Kirk Brote profile photo

Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)

I would recommend this product to anyone looking for an ITSM solution. Overall the team is very easy to work with and the solution is on par with others in the market. We have no complaints about the product and we are scaling it to meet our growing needs.
No photo available

Feature Rating Comparison

Project Management

Asana
7.8
Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)
Task Management
Asana
9.1
Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)
Resource Management
Asana
8.2
Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)
Gantt Charts
Asana
6.5
Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)
Scheduling
Asana
8.3
Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)
Workflow Automation
Asana
7.8
Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)
Team Collaboration
Asana
9.0
Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)
Support for Agile Methodology
Asana
8.5
Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)
Support for Waterfall Methodology
Asana
8.5
Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)
Document Management
Asana
6.9
Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)
Email integration
Asana
7.3
Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)
Mobile Access
Asana
8.2
Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)
Timesheet Tracking
Asana
6.1
Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)
Change request and Case Management
Asana
8.4
Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)
Budget and Expense Management
Asana
7.1
Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)

Professional Services Automation

Asana
6.2
Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)
Project & financial reporting
Asana
5.5
Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)
Integration with accounting software
Asana
7.0
Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)

Incident and problem management

Asana
Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)
9.1
Organize and prioritize service tickets
Asana
Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)
10.0
Expert directory
Asana
Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)
8.0
Service restoration
Asana
Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)
9.0
Self-service tools
Asana
Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)
10.0
Subscription-based notifications
Asana
Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)
9.0
ITSM collaboration and documentation
Asana
Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)
10.0
ITSM reports and dashboards
Asana
Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)
8.0

ITSM asset management

Asana
Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)
8.0
Configuration mangement
Asana
Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)
8.0

Change management

Asana
Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)
10.0
Change requests repository
Asana
Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)
10.0
Change calendar
Asana
Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)
10.0
Service-level management
Asana
Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)
10.0

Pros

  • Cross-team communication is always a challenge, but Asana helps make information transparent and accessible to all members of the team.
  • It's easy to share with individuals outside of the organization and still control the flow of information.
  • Being able to link in other design resources like InVision prototypes is a huge time saver.
  • Integrating with Slack makes much of our necessary communication automatic.
Kirk Brote profile photo
  • The core Help Desk solution (Incident, Request, and Problem Management) is great and has all the features you would expect. Parent/Child relationships, Major Incidents, Linking, SLA Management, Approvals, and an easy to use interface
  • The process engine within the application is very powerful and you can easily create your own unique custom processes to solve your business needs/problems. The process engine is robust and one of the main reasons we chose the product.
  • Ease of customization without writing/deploying code. This was a major requirement for us and Ivanti offers the ability to customize the product without writing code. They also have a built-in migration tool that allows you to easily move changes through your environments.
No photo available

Cons

  • It's not that easy to change or update the name of the title. You need to click the arrow down button beside the title to edit. I believe it should be easier like just click on the current title and change it.
  • I would like Asana to put a feature like Facebook and LinkedIn where you know who's online and who's not online. Because if the person-in-charge is online you can communicate with him real time rather than waiting for him to respond later on.
  • I would be glad too if they add a voice call or video call feature so that if you have concerns and the person you would like to talk to is online you can speak with him right away. Some comments or revisions just needs to be explained through a call to eliminate misunderstandings.
Brent Lionel Mausisa profile photo
  • We are a heavy user of the product and have found many Bugs/Defects. Some are minor and have work-arounds, others are major and require their app dev team to fix via a patch. All software has bugs, Ivanti is no different, but we have found several that really impacted our planned customization.
  • Technical support is lacking with the Ivanti team. Sometimes we get a fast response and fix, other times we get nothing. We have had to escalate to our sales team on multiple occasions to get a resolution from the vendor.
  • Ability to create more robust CMDB workflows without having the ITAM product since there are some dependencies between the two that we did not know about until after we purchased.
No photo available

Likelihood to Renew

Asana10.0
Based on 32 answers
I had a positive experience with it. It was easy to learn and my team really enjoyed collaborating it and assigning projects through this tool. If I could get all staff involved and provide incentives for all of us to use the tool, we would be probably 2x more efficient with our productivity. Everyone has their own tools to manage projects but we should stick to just one tool like Asana.
No photo available
No score
No answers yet
No answers on this topic

Usability

Asana6.0
Based on 5 answers
This is the best task management App for teams I have used
Ronen Soreq profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Asana8.4
Based on 2 answers
Working with Asana on a daily basis
Ronen Soreq profile photo
No score
No answers yet
No answers on this topic

Support

Asana8.3
Based on 2 answers
They don't fix everything, but they have certainly gone the extra mile for us. When we were frustrated with a recent change that altered our default view of every project, changing it from all projects being visible to just incomplete projects being visible, they wrote a custom script to change all of our default views back for us, so we didn't have to manually click 3,000 times (we have over a thousand projects).
No photo available
No score
No answers yet
No answers on this topic

Alternatives Considered

Trello is really just more on boards and the con with that is if you list lots of task under one headboard some tasks are buried from the view since the boards are a bit big. I like the list feature of Asana, especially for project management. Trello on the other is a great platform for creative projects like graphics, book covers, and others since if you attached the file to board you can easily view the image. Asana though on my part allows me more freedom and more creativity since it has more features like calendar and priority level. Basecamp is more of casual way of arranging task. I don't like it that much.
Brent Lionel Mausisa profile photo
We chose Ivanti because at the time we wanted an on-premises solution that was powerful and allow for easy customization. We are now open to a cloud model and will move our install to the cloud in the future. Overall we felt Ivanti was on par with the competition and offered a very competitive price point.
No photo available

Scalability

Asana8.2
Based on 1 answer
I used this tool on a daily basis at work and it runs as a solid rock
Ronen Soreq profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Asana allowed us to finish our projects on time which allowed us to please the client and get more projects from them.
  • Asana helped my team to be more efficient in fulfilling their tasks since they know to finish the most important task first down to the least important task.
  • Overall, it helps us to be more efficient and effective in doing our work and it helped us to get the loyalty of our existing clients. Our revenue increased and employee satisfaction increased too.
Brent Lionel Mausisa profile photo
  • Our Help Desk agents have been able to streamline the incident process and we were able to create template for common types of calls like lock-outs and password resets. This has saved the help desk a ton of time and helps resolve customer issues more quickly
  • The change management module allowed us to completely transform our process. It is now simple and intuitive to enter a change and have it approved and worked.
  • The CMDB module has allowed us to begin tracking our assets in one place and seeing how they relate to each other. This is something that was not available prior and it has streamlined our organization.
No photo available

Screenshots

Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)

Pricing Details

Asana

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
8.33*
1.  per user per month
Additional Pricing Details
Asana is always free for teams of up to 15 people.

Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details