What users are saying about

Asana

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Top Rated
800 Ratings

Asana

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Top Rated
800 Ratings
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Score 8.3 out of 101
19 Ratings
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Score 7.9 out of 101

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Likelihood to Recommend

Asana

I can not be happier. My team was using Basecamp but we outgrew it. We moved to Teamwork and clients stopped using it and so did my team. We were in Teamwork for just a month and decided we needed something better. We then found Asana and it has been a breeze since. My team was far happier and ready to use it and my clients started interacting with it again. It is simple to use, yet very powerful
Barbara Carneiro profile photo

Ivanti Service Manager

This product is an ideal tracking tool for contact centers like a technical support desk, IT Service Desk, or other incident management type of support service. The out-of-the-box capabilities it has to make sure 'incidents' don't fall by the waist side once created is extensive. The product is not ideal in my opinion for a shop that does not require a high-level of structure to tracking service center activity (smaller organizations that may otherwise use other tracking alternatives like custom web solutions developed in-house or equivalents).
No photo available

Feature Rating Comparison

Project Management

Asana
7.8
Ivanti Service Manager
Task Management
Asana
9.1
Ivanti Service Manager
Resource Management
Asana
7.8
Ivanti Service Manager
Gantt Charts
Asana
6.5
Ivanti Service Manager
Scheduling
Asana
8.5
Ivanti Service Manager
Workflow Automation
Asana
7.5
Ivanti Service Manager
Team Collaboration
Asana
9.0
Ivanti Service Manager
Support for Agile Methodology
Asana
8.5
Ivanti Service Manager
Support for Waterfall Methodology
Asana
8.5
Ivanti Service Manager
Document Management
Asana
6.8
Ivanti Service Manager
Email integration
Asana
7.4
Ivanti Service Manager
Mobile Access
Asana
7.8
Ivanti Service Manager
Timesheet Tracking
Asana
6.1
Ivanti Service Manager
Change request and Case Management
Asana
8.4
Ivanti Service Manager
Budget and Expense Management
Asana
7.0
Ivanti Service Manager

Professional Services Automation

Asana
6.2
Ivanti Service Manager
Project & financial reporting
Asana
5.5
Ivanti Service Manager
Integration with accounting software
Asana
7.0
Ivanti Service Manager

Incident and problem management

Asana
Ivanti Service Manager
7.9
Organize and prioritize service tickets
Asana
Ivanti Service Manager
8.6
Expert directory
Asana
Ivanti Service Manager
7.2
Service restoration
Asana
Ivanti Service Manager
6.9
Self-service tools
Asana
Ivanti Service Manager
8.3
Subscription-based notifications
Asana
Ivanti Service Manager
8.2
ITSM collaboration and documentation
Asana
Ivanti Service Manager
7.9
ITSM reports and dashboards
Asana
Ivanti Service Manager
8.2

ITSM asset management

Asana
Ivanti Service Manager
7.0
Configuration mangement
Asana
Ivanti Service Manager
7.7
Asset management dashboard
Asana
Ivanti Service Manager
7.0
Policy and contract enforcement
Asana
Ivanti Service Manager
6.2

Change management

Asana
Ivanti Service Manager
7.8
Change requests repository
Asana
Ivanti Service Manager
7.8
Change calendar
Asana
Ivanti Service Manager
7.8
Service-level management
Asana
Ivanti Service Manager
7.9

Pros

  • Fast: Unlike other PM platforms I've used, Asana is very fast. In fact, it's so fast that when you leave a comment on a task, anyone else looking at that task at the same time will actually see updates as you type. You can easily move tasks into different projects by dragging and dropping. There is no lag time between opening new projects and tasks. Everything seems to load instantaneously.
  • Intuitive: Asana doesn't have a steep learning curve. The default view is list-based. Your team will have no problem learning how to add new tasks, use the WYSIWYG editor, or assign tasks. Use familiar commands like "@" to tag a follower on a task.
  • Keyboard shortcuts: The keyboard shortcuts are incredibly helpful. Simply press enter to enter a new task, tab+backspace to delete, use familiar copy/paste and undo commands, and much more. PMs with a lot to juggle will appreciate the shortcuts.
  • My Tasks: The "my tasks" view provides a single, centralized location for you to see everything on your plate. Use section headings and drag and drop tasks to re-order. I use this to prioritize my week. It helps me focus on what's really important.
  • Searchability: The search in Asana is intuitive. Our task backlog dates back three years, and I can still almost always find what I'm looking for via a simple keyword search. Projects are archived, not deleted, so I always feel like my historical information is safe.
  • Flexibility: Projects can be set up as a waterfall/list view or as kanban. This product should work well for teams with different styles.
  • Integrations: Asana integrates with everything. There's a great Slack integration, but my favorite is the Instagantt integration. Using Instagantt in tandem with asana is a super easy way to create attractive digital project calendars.
Elizabeth Remaklus profile photo
  • Very good at allowing a service line to configure the product to suit its needs. This is important so as to not have to craft operations around the technology, but the other way around!
  • A high level of flexibility to implement a great deal of automation. The product gives end users access to pre-defined or custom business rules and workflows as well as the ability to implement other forms of time savers!
  • There is a very comprehensive Help guide for end users and administrators alike. Quite often I have found the most obscure 'How To's' in this guide rather than needing to call into support or search out information on the Ivanti site.
No photo available

Cons

  • I personally have not found anything that I would recommend at this time. However, I have noticed that the older generation of employees struggle with its style where the computer savvy and younger generation thrive. I have no idea how Asana could overcome that obstacle.
No photo available
  • Can improve on product support in EU
  • Scaling the Workflow/Business Rule engine to handle higher volumes
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Likelihood to Renew

Asana10.0
Based on 32 answers
Asana is adding more useful features and it makes the work of their entire team more organized and more efficient. It really helps us in achieving greater achievements as a team. It helps us to earn more revenue since we have more satisfied clients, simply because we are able to finish their project on time or even before the due date.
Brent Lionel Mausisa profile photo
Ivanti Service Manager7.0
Based on 1 answer
It is embedded for now until the client chooses otherwise.
No photo available

Usability

Asana6.0
Based on 5 answers
This is the best task management App for teams I have used
Ronen Soreq profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Asana8.4
Based on 2 answers
Working with Asana on a daily basis
Ronen Soreq profile photo
No score
No answers yet
No answers on this topic

Support

Asana8.3
Based on 2 answers
They don't fix everything, but they have certainly gone the extra mile for us. When we were frustrated with a recent change that altered our default view of every project, changing it from all projects being visible to just incomplete projects being visible, they wrote a custom script to change all of our default views back for us, so we didn't have to manually click 3,000 times (we have over a thousand projects).
No photo available
No score
No answers yet
No answers on this topic

Alternatives Considered

We had used Mavenlink in other departments but for the Design, Product Development and R&D teams, Asana made much more sense and we have not regretted the switch for them. The organization is key when forming ideas and doing a bunch of research, it is difficult to keep all of these things organized. This was our main goal when we chose Asana, we had heard good things and wanted those benefits for our team.
No photo available
Cherwell is not widely used in South Africa. For us, it was vital to have local representation and partners to assist with support and development.
No photo available

Scalability

Asana8.2
Based on 1 answer
I used this tool on a daily basis at work and it runs as a solid rock
Ronen Soreq profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • ROI is through the roof. No WAY could we have accomplished the record-breaking production year we have had without Asana. And at just a few hundred a month it's a total bargain. While I will probably always remain on the lookout for something that does what Asana does but also features detailed reporting, I can't complain too much. Asana delivered what I needed it to: much faster completion of individual tasks leading to exponentially increased output across the team (and therefore higher potential sales volume). Fewer hours wasted on work "meta" like sending e-mails back & forth, tracking progress on spreadsheets and so forth means less $$$ spent on wages to achieve greater results. That, in turn, allows for better hourly wages for team members and a much happier team overall.
  • The negative impact of Asana is that our development team is often tied up supporting our essential integrations when they could be building new things instead. Asana is great, but it isn't a total solution and doesn't pretend to be. The cost of making up the difference for a larger, more complex operation like ours is substantial, but it is still more cost-effective than trying to develop a proprietary solution that probably would not be as polished anyway.
No photo available
  • Significantly reduced our administration by automating key reports and notifications
  • Improved visibility of key metrics to aid driving behavior
No photo available

Screenshots

Ivanti Service Manager

Pricing Details

Asana

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
8.33*
1.  per user per month
Additional Pricing Details
Asana is always free for teams of up to 15 people.

Ivanti Service Manager

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details