What users are saying about
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Top Rated
1015 Ratings

Asana

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Top Rated
1015 Ratings
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Score 8.4 out of 101
23 Ratings
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Score 7.7 out of 101

Likelihood to Recommend

Asana

If you are working with a cross-functional team with multiple projects on the go regularly, Asana is a lifesaver. Everything can be shared in one place. Delegation is a breeze. Communication happens in real-time.If you and your employees all have unchanging duties daily, this probably isn't something you need in your organization. You could adapt it and use it as a "checklist software" but I wouldn't see much value in paying for it if you won't use it to manage projects.
Adam Lumley profile photo

Ivanti Service Manager

This product is an ideal tracking tool for contact centers like a technical support desk, IT Service Desk, or other incident management type of support service. The out-of-the-box capabilities it has to make sure 'incidents' don't fall by the waist side once created is extensive. The product is not ideal in my opinion for a shop that does not require a high-level of structure to tracking service center activity (smaller organizations that may otherwise use other tracking alternatives like custom web solutions developed in-house or equivalents).
No photo available

Feature Rating Comparison

Project Management

Asana
7.8
Ivanti Service Manager
Task Management
Asana
9.3
Ivanti Service Manager
Resource Management
Asana
7.5
Ivanti Service Manager
Gantt Charts
Asana
6.5
Ivanti Service Manager
Scheduling
Asana
8.3
Ivanti Service Manager
Workflow Automation
Asana
7.7
Ivanti Service Manager
Team Collaboration
Asana
9.0
Ivanti Service Manager
Support for Agile Methodology
Asana
8.5
Ivanti Service Manager
Support for Waterfall Methodology
Asana
8.5
Ivanti Service Manager
Document Management
Asana
7.4
Ivanti Service Manager
Email integration
Asana
7.5
Ivanti Service Manager
Mobile Access
Asana
8.0
Ivanti Service Manager
Timesheet Tracking
Asana
6.1
Ivanti Service Manager
Change request and Case Management
Asana
8.4
Ivanti Service Manager
Budget and Expense Management
Asana
6.9
Ivanti Service Manager

Professional Services Automation

Asana
6.8
Ivanti Service Manager
Project & financial reporting
Asana
5.5
Ivanti Service Manager
Integration with accounting software
Asana
8.2
Ivanti Service Manager

Incident and problem management

Asana
Ivanti Service Manager
7.7
Organize and prioritize service tickets
Asana
Ivanti Service Manager
8.3
Expert directory
Asana
Ivanti Service Manager
6.8
Service restoration
Asana
Ivanti Service Manager
6.8
Self-service tools
Asana
Ivanti Service Manager
8.3
Subscription-based notifications
Asana
Ivanti Service Manager
7.7
ITSM collaboration and documentation
Asana
Ivanti Service Manager
7.6
ITSM reports and dashboards
Asana
Ivanti Service Manager
8.2

ITSM asset management

Asana
Ivanti Service Manager
7.0
Configuration mangement
Asana
Ivanti Service Manager
7.0
Asset management dashboard
Asana
Ivanti Service Manager
7.1
Policy and contract enforcement
Asana
Ivanti Service Manager
6.7

Change management

Asana
Ivanti Service Manager
7.5
Change requests repository
Asana
Ivanti Service Manager
7.5
Change calendar
Asana
Ivanti Service Manager
7.5
Service-level management
Asana
Ivanti Service Manager
7.4

Pros

Asana

  • The best tools of Asana are found once we start a project, since the calendar that is integrated into our mail is super easy to use and we use it as a small agenda.
  • The management of projects is incredible, the monitoring provided is one of the best in its category, since it facilitates group work.
  • The creation and assignment of tasks, notifications and that each person can enter to work no matter where it is since it has a good mobile and web interface.
Jeniriana Rodriguez profile photo

Ivanti Service Manager

  • High level visibly, ISM allows for instant visibility of projects and tickets to allow upper management visibility and metrics.
  • Automation, the built-in automation tools allow for several steps to be automated to take out the manual click work for some repetitive tasks.
  • User Empowerment, ISM provides a user portal that allows the user base to log issues as well as check on the status of their issue from anywhere they have a network connection.
Cameron Council profile photo

Cons

Asana

  • I wish it implemented easier with Outlook or Gmail. I would like for it to be easier to send tasks from email to Asana.
  • I think there's room for improvement in terms of how easy it is to make new Section Headers for tasks and lists.
  • I'd like for more aspects of the interface to be customizable.
Debbie Gillum profile photo

Ivanti Service Manager

  • Hopefully this has changed, but when we implemented the tool we had 4 different analysts work with us, because the previous ones quit. None of them passed the knowledge off so we had to start over each time.
  • The backend can be a little messy at times. It can be difficult to disable or remove a field because it’s tied to so many different modules.
No photo available

Likelihood to Renew

Asana

Asana 9.8
Based on 33 answers
Asana is adding more useful features and it makes the work of their entire team more organized and more efficient. It really helps us in achieving greater achievements as a team. It helps us to earn more revenue since we have more satisfied clients, simply because we are able to finish their project on time or even before the due date.
Brent Lionel Mausisa profile photo

Ivanti Service Manager

Ivanti Service Manager 7.0
Based on 1 answer
It is embedded for now until the client chooses otherwise.
No photo available

Usability

Asana

Asana 9.0
Based on 23 answers
Asana is very easy to use, you don't need to read any guide to understand how to use it. Works well on almost any device and navigator and the interface is friendly to everyone. Creating a task is easy, following them is also easy and the comments between people involved in the tasks are public, so anyone can follow the task if the employee assigned is not available at a specific moment.
María Lucía Santagata profile photo

Ivanti Service Manager

No score
No answers yet
No answers on this topic

Reliability and Availability

Asana

Asana 8.4
Based on 2 answers
Working with Asana on a daily basis
Ronen Soreq profile photo

Ivanti Service Manager

No score
No answers yet
No answers on this topic

Support

Asana

Asana 7.9
Based on 39 answers
The major reason to rate 9 ton asana are:1. Customer support is very good and fast.2. The e - mail reply to the user is within 24 hours and to efficiently handle query each issue allocated with a unique id number. 3. The cost is under budget not so high, but provide a lot of advantages
JATIN GUPTA profile photo

Ivanti Service Manager

Ivanti Service Manager 9.1
Based on 1 answer
Just call them up and you'll see. I don't know what it is about that Colorado support office but everyone is always in a good mood and they are so very knowledgeable about the product. Ren was my go-to, her technical knowledge is solid.
Cameron Council profile photo

Alternatives Considered

Asana

There were a combination of factors that led us to decide on Asana, including ease of use and external system integrations, but primarily we could use it across geographically distributed offices successfully and incorporate a variety of end user work flows based on global geography, team constitution, and market focus
Kirk Brote profile photo

Ivanti Service Manager

Cherwell is not widely used in South Africa. For us, it was vital to have local representation and partners to assist with support and development.
No photo available

Scalability

Asana

Asana 8.2
Based on 1 answer
I used this tool on a daily basis at work and it runs as a solid rock
Ronen Soreq profile photo

Ivanti Service Manager

No score
No answers yet
No answers on this topic

Return on Investment

Asana

  • We went from disorganized to having our processes fully documented. This allows for projects to be duplicated and started faster, increasing my margins.
  • Less opportunity for missed tasks or confusion.
  • Progress checking always available and easy to use (for our clients)
Barbara Carneiro profile photo

Ivanti Service Manager

  • Request processes are now documented as a workflow, which is executed by the system. Service Desk staff no longer need to move requests through the process manually as the workflow handles team assignments, emails, etc. This allows our Service Desk to dedicate more resources to first call resolution issues.
  • Change process is now documented as a workflow, which is executed by the system. The Change Manager no longer needs to move requests through the process manually as the workflow handles notifications, approvals, etc.
  • Staff can enter requests via Self Service at at time, with no need to reach out to Service Desk staff. Each request prompts the staff member to ensure the receiving technician receives all information they need to complete that specific request. This has enabled technicians to react faster to requests as they received all required information upfront.
No photo available

Screenshots

Ivanti Service Manager

Pricing Details

Asana

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
8.33*

* per user per month

Ivanti Service Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Asana
8.7
Ivanti Service Manager
7.8

Likelihood to Renew

Asana
9.8
Ivanti Service Manager
7.0

Usability

Asana
9.0
Ivanti Service Manager

Reliability and Availability

Asana
8.4
Ivanti Service Manager

Support

Asana
7.9
Ivanti Service Manager
9.1

Scalability

Asana
8.2
Ivanti Service Manager

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