What users are saying about

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Top Rated
739 Ratings

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Top Rated
739 Ratings
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Score 8.3 out of 101

Ivanti Service Manager

14 Ratings
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Score 7.7 out of 101

Add comparison

Likelihood to Recommend

Asana

Asana functions particularly well in scenarios with well-established teams with well-established processes and a mature SDLC. The reason is that Asana can be configured to do many, many different things, and be used in many, many different ways, and with that power comes a lot of responsibility to figure out your process before you try and automate it. It's software, not magic.
Kirk Brote profile photo

Ivanti Service Manager

This product is an ideal tracking tool for contact centers like a technical support desk, IT Service Desk, or other incident management type of support service. The out-of-the-box capabilities it has to make sure 'incidents' don't fall by the waist side once created is extensive. The product is not ideal in my opinion for a shop that does not require a high-level of structure to tracking service center activity (smaller organizations that may otherwise use other tracking alternatives like custom web solutions developed in-house or equivalents).
No photo available

Feature Rating Comparison

Project Management

Asana
7.8
Ivanti Service Manager
Task Management
Asana
9.0
Ivanti Service Manager
Resource Management
Asana
8.2
Ivanti Service Manager
Gantt Charts
Asana
6.5
Ivanti Service Manager
Scheduling
Asana
8.5
Ivanti Service Manager
Workflow Automation
Asana
7.8
Ivanti Service Manager
Team Collaboration
Asana
8.9
Ivanti Service Manager
Support for Agile Methodology
Asana
8.5
Ivanti Service Manager
Support for Waterfall Methodology
Asana
8.5
Ivanti Service Manager
Document Management
Asana
6.8
Ivanti Service Manager
Email integration
Asana
7.2
Ivanti Service Manager
Mobile Access
Asana
8.2
Ivanti Service Manager
Timesheet Tracking
Asana
6.1
Ivanti Service Manager
Change request and Case Management
Asana
8.4
Ivanti Service Manager
Budget and Expense Management
Asana
7.3
Ivanti Service Manager

Professional Services Automation

Asana
6.2
Ivanti Service Manager
Project & financial reporting
Asana
5.5
Ivanti Service Manager
Integration with accounting software
Asana
7.0
Ivanti Service Manager

Incident and problem management

Asana
Ivanti Service Manager
9.1
Organize and prioritize service tickets
Asana
Ivanti Service Manager
9.5
Expert directory
Asana
Ivanti Service Manager
10.0
Service restoration
Asana
Ivanti Service Manager
8.0
Self-service tools
Asana
Ivanti Service Manager
9.0
Subscription-based notifications
Asana
Ivanti Service Manager
10.0
ITSM collaboration and documentation
Asana
Ivanti Service Manager
9.0
ITSM reports and dashboards
Asana
Ivanti Service Manager
8.5

ITSM asset management

Asana
Ivanti Service Manager
6.3
Configuration mangement
Asana
Ivanti Service Manager
9.0
Asset management dashboard
Asana
Ivanti Service Manager
5.0
Policy and contract enforcement
Asana
Ivanti Service Manager
5.0

Change management

Asana
Ivanti Service Manager
9.0
Change requests repository
Asana
Ivanti Service Manager
9.0
Change calendar
Asana
Ivanti Service Manager
9.0
Service-level management
Asana
Ivanti Service Manager
9.0

Pros

  • Cross-team communication is always a challenge, but Asana helps make information transparent and accessible to all members of the team.
  • It's easy to share with individuals outside of the organization and still control the flow of information.
  • Being able to link in other design resources like InVision prototypes is a huge time saver.
  • Integrating with Slack makes much of our necessary communication automatic.
Kirk Brote profile photo
  • Very good at allowing a service line to configure the product to suit its needs. This is important so as to not have to craft operations around the technology, but the other way around!
  • A high level of flexibility to implement a great deal of automation. The product gives end users access to pre-defined or custom business rules and workflows as well as the ability to implement other forms of time savers!
  • There is a very comprehensive Help guide for end users and administrators alike. Quite often I have found the most obscure 'How To's' in this guide rather than needing to call into support or search out information on the Ivanti site.
No photo available

Cons

  • Nothing to note, really. We love it!
Barbara Carneiro profile photo
  • There are times when various browsers and the product don't always cooperate. We have seen from time to time on-screen controls not operate as expected with certain browsers.
  • Customizing controls such as forms, grids, fields, etc. is not very intuitive. Lots of research can be required to accomplish even the simplest tweak.
  • Very limiting in the ability to import/export large amounts of data via the Application Administrator. The process itself of importing data via the product is not intuitive.
No photo available

Likelihood to Renew

Asana10.0
Based on 32 answers
I had a positive experience with it. It was easy to learn and my team really enjoyed collaborating it and assigning projects through this tool. If I could get all staff involved and provide incentives for all of us to use the tool, we would be probably 2x more efficient with our productivity. Everyone has their own tools to manage projects but we should stick to just one tool like Asana.
No photo available
Ivanti Service Manager7.0
Based on 1 answer
It is embedded for now until the client chooses otherwise.
No photo available

Usability

Asana6.0
Based on 5 answers
This is the best task management App for teams I have used
Ronen Soreq profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Asana8.4
Based on 2 answers
Working with Asana on a daily basis
Ronen Soreq profile photo
No score
No answers yet
No answers on this topic

Support

Asana8.3
Based on 2 answers
They don't fix everything, but they have certainly gone the extra mile for us. When we were frustrated with a recent change that altered our default view of every project, changing it from all projects being visible to just incomplete projects being visible, they wrote a custom script to change all of our default views back for us, so we didn't have to manually click 3,000 times (we have over a thousand projects).
No photo available
No score
No answers yet
No answers on this topic

Alternatives Considered

Trello - great but a bit young. Good integration points. I think it could be a good too to integrate with. Some people enjoy the KanBan type view and Asana doesn't have that currently. Basecamp - more project manager focused but also a good integration point. JIRA - Better for support and bug management than task management on a project/enterprise level
Ian Mortimer profile photo
We went with the HEAT Service Management Product because we already had HEAT Voice in-house, and the advantages of integration were inherent with it. We were offered alternatives to evaluate but opted to remain under the HEAT/Ivanti umbrella because of this integration capability along with the ability to self-configure and implement for our service line.
No photo available

Scalability

Asana8.2
Based on 1 answer
I used this tool on a daily basis at work and it runs as a solid rock
Ronen Soreq profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Based on stakeholder feedback, Asana has been an effective way to help them organize their business. It has become a critical tool for their task management and scaling their business processes across the team.
Andrew Makar profile photo
  • HEAT Service Managment ensures that any IT organization can align itself with strategiccal business initiatives and service management goals.
Christian Storb profile photo

Screenshots

Ivanti Service Manager

Pricing Details

Asana

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
8.33*
1.  per user per month
Additional Pricing Details
Asana is always free for teams of up to 15 people.

Ivanti Service Manager

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details