Asana vs Ivanti Service Manager

• Fast: Unlike other PM platforms I've used, Asana is very fast. In fact, it's so fast that when you leave a comment on a task, anyone else looking at that task at the same time will actually see updates as you type. You can easily move tasks into different projects by dragging and dropping. There is no lag time between opening new projects and tasks. Everything seems to load instantaneously.
• Intuitive: Asana doesn't have a steep learning curve. The default view is list-based. Your team will have no problem learning how to add new tasks, use the WYSIWYG editor, or assign tasks. Use familiar commands like "@" to tag a follower on a task.
• Keyboard shortcuts: The keyboard shortcuts are incredibly helpful. Simply press enter to enter a new task, tab+backspace to delete, use familiar copy/paste and undo commands, and much more. PMs with a lot to juggle will appreciate the shortcuts.
• My Tasks: The "my tasks" view provides a single, centralized location for you to see everything on your plate. Use section headings and drag and drop tasks to re-order. I use this to prioritize my week. It helps me focus on what's really important.
• Searchability: The search in Asana is intuitive. Our task backlog dates back three years, and I can still almost always find what I'm looking for via a simple keyword search. Projects are archived, not deleted, so I always feel like my historical information is safe.
• Flexibility: Projects can be set up as a waterfall/list view or as kanban. This product should work well for teams with different styles.
• Integrations: Asana integrates with everything. There's a great Slack integration, but my favorite is the Instagantt integration. Using Instagantt in tandem with asana is a super easy way to create attractive digital project calendars.

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• Very good at allowing a service line to configure the product to suit its needs. This is important so as to not have to craft operations around the technology, but the other way around!
• A high level of flexibility to implement a great deal of automation. The product gives end users access to pre-defined or custom business rules and workflows as well as the ability to implement other forms of time savers!
• There is a very comprehensive Help guide for end users and administrators alike. Quite often I have found the most obscure 'How To's' in this guide rather than needing to call into support or search out information on the Ivanti site.

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• I personally have not found anything that I would recommend at this time. However, I have noticed that the older generation of employees struggle with its style where the computer savvy and younger generation thrive. I have no idea how Asana could overcome that obstacle.

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• Can improve on product support in EU
• Scaling the Workflow/Business Rule engine to handle higher volumes

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• ROI is through the roof. No WAY could we have accomplished the record-breaking production year we have had without Asana. And at just a few hundred a month it's a total bargain. While I will probably always remain on the lookout for something that does what Asana does but also features detailed reporting, I can't complain too much. Asana delivered what I needed it to: much faster completion of individual tasks leading to exponentially increased output across the team (and therefore higher potential sales volume). Fewer hours wasted on work "meta" like sending e-mails back & forth, tracking progress on spreadsheets and so forth means less $$$ spent on wages to achieve greater results. That, in turn, allows for better hourly wages for team members and a much happier team overall.
• The negative impact of Asana is that our development team is often tied up supporting our essential integrations when they could be building new things instead. Asana is great, but it isn't a total solution and doesn't pretend to be. The cost of making up the difference for a larger, more complex operation like ours is substantial, but it is still more cost-effective than trying to develop a proprietary solution that probably would not be as polished anyway.

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• Significantly reduced our administration by automating key reports and notifications
• Improved visibility of key metrics to aid driving behavior

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