Asana vs Ivanti Service Manager

Asana

Asana functions particularly well in scenarios with well-established teams with well-established processes and a mature SDLC. The reason is that Asana can be configured to do many, many different things, and be used in many, many different ways, and with that power comes a lot of responsibility to figure out your process before you try and automate it. It's software, not magic.

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Kirk Brote

Senior Director of Product Experience

WuXi NextCODEBiotechnology, 501-1000 employees

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Ivanti Service Manager

This product is an ideal tracking tool for contact centers like a technical support desk, IT Service Desk, or other incident management type of support service. The out-of-the-box capabilities it has to make sure 'incidents' don't fall by the waist side once created is extensive. The product is not ideal in my opinion for a shop that does not require a high-level of structure to tracking service center activity (smaller organizations that may otherwise use other tracking alternatives like custom web solutions developed in-house or equivalents).

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Verified User

Manager in Professional Services

Financial Services Company, 10,001+ employees

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Feature Rating Comparison

Asana

7.8

Ivanti Service Manager

—

Task Management

9.0

—

Resource Management

8.2

—

Gantt Charts

6.5

—

Scheduling

8.5

—

Workflow Automation

7.8

—

Team Collaboration

8.9

—

Support for Agile Methodology

8.5

—

Support for Waterfall Methodology

8.5

—

Document Management

6.8

—

Email integration

7.2

—

Mobile Access

8.2

—

Timesheet Tracking

6.1

—

Change request and Case Management

8.4

—

Budget and Expense Management

7.3

—

Asana

6.2

Ivanti Service Manager

—

Project & financial reporting

5.5

—

Integration with accounting software

7.0

—

Asana

—

Ivanti Service Manager

9.1

Organize and prioritize service tickets

—

9.5

Expert directory

—

10.0

Service restoration

—

8.0

Self-service tools

—

9.0

Subscription-based notifications

—

10.0

ITSM collaboration and documentation

—

9.0

ITSM reports and dashboards

—

8.5

Asana

—

Ivanti Service Manager

6.3

Configuration mangement

—

9.0

Asset management dashboard

—

5.0

Policy and contract enforcement

—

5.0

Asana

—

Ivanti Service Manager

9.0

Change requests repository

—

9.0

Change calendar

—

9.0

Service-level management

—

9.0

Pros

Cross-team communication is always a challenge, but Asana helps make information transparent and accessible to all members of the team.
It's easy to share with individuals outside of the organization and still control the flow of information.
Being able to link in other design resources like InVision prototypes is a huge time saver.
Integrating with Slack makes much of our necessary communication automatic.

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Kirk Brote

Senior Director of Product Experience

WuXi NextCODEBiotechnology, 501-1000 employees

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Very good at allowing a service line to configure the product to suit its needs. This is important so as to not have to craft operations around the technology, but the other way around!
A high level of flexibility to implement a great deal of automation. The product gives end users access to pre-defined or custom business rules and workflows as well as the ability to implement other forms of time savers!
There is a very comprehensive Help guide for end users and administrators alike. Quite often I have found the most obscure 'How To's' in this guide rather than needing to call into support or search out information on the Ivanti site.

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Verified User

Manager in Professional Services

Financial Services Company, 10,001+ employees

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Cons

Nothing to note, really. We love it!

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Barbara Carneiro

Disciple & Head Honcho

Word RevolutionMarketing and Advertising, 1-10 employees

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There are times when various browsers and the product don't always cooperate. We have seen from time to time on-screen controls not operate as expected with certain browsers.
Customizing controls such as forms, grids, fields, etc. is not very intuitive. Lots of research can be required to accomplish even the simplest tweak.
Very limiting in the ability to import/export large amounts of data via the Application Administrator. The process itself of importing data via the product is not intuitive.

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Verified User

Manager in Professional Services

Financial Services Company, 10,001+ employees

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Likelihood to Renew

Asana10.0

Based on 32 answers

I had a positive experience with it. It was easy to learn and my team really enjoyed collaborating it and assigning projects through this tool. If I could get all staff involved and provide incentives for all of us to use the tool, we would be probably 2x more efficient with our productivity. Everyone has their own tools to manage projects but we should stick to just one tool like Asana.

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Verified User

Employee in Marketing

Consumer Electronics Company, 11-50 employees

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Ivanti Service Manager7.0

Based on 1 answer

It is embedded for now until the client chooses otherwise.

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Verified User

Analyst in Quality Assurance

Information Technology and Services Company, 10,001+ employees

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Usability

Asana6.0

Based on 5 answers

This is the best task management App for teams I have used

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Ronen Soreq

Project Manager

ClickSoftwareComputer Software, 501-1000 employees

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No score

No answers yet

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Reliability and Availability

Asana8.4

Based on 2 answers

Working with Asana on a daily basis

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Ronen Soreq

Project Manager

ClickSoftwareComputer Software, 501-1000 employees

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No score

No answers yet

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Support

Asana8.3

Based on 2 answers

They don't fix everything, but they have certainly gone the extra mile for us. When we were frustrated with a recent change that altered our default view of every project, changing it from all projects being visible to just incomplete projects being visible, they wrote a custom script to change all of our default views back for us, so we didn't have to manually click 3,000 times (we have over a thousand projects).

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Verified User

C-Level Executive in Product Management

Internet Company, 11-50 employees

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No score

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Alternatives Considered

Trello - great but a bit young. Good integration points. I think it could be a good too to integrate with. Some people enjoy the KanBan type view and Asana doesn't have that currently. Basecamp - more project manager focused but also a good integration point. JIRA - Better for support and bug management than task management on a project/enterprise level

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Ian Mortimer

Senior iOS Developer

Savant SystemsInformation Technology and Services, 11-50 employees

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We went with the HEAT Service Management Product because we already had HEAT Voice in-house, and the advantages of integration were inherent with it. We were offered alternatives to evaluate but opted to remain under the HEAT/Ivanti umbrella because of this integration capability along with the ability to self-configure and implement for our service line.

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Verified User

Manager in Professional Services

Financial Services Company, 10,001+ employees

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Scalability

Asana8.2

Based on 1 answer

I used this tool on a daily basis at work and it runs as a solid rock

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Ronen Soreq

Project Manager

ClickSoftwareComputer Software, 501-1000 employees

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No score

No answers yet

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Return on Investment

Based on stakeholder feedback, Asana has been an effective way to help them organize their business. It has become a critical tool for their task management and scaling their business processes across the team.

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Andrew Makar

Program Manager

General MotorsInformation Technology and Services, 1-10 employees

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