Asana vs Ivanti Service Manager

• The best tools of Asana are found once we start a project, since the calendar that is integrated into our mail is super easy to use and we use it as a small agenda.
• The management of projects is incredible, the monitoring provided is one of the best in its category, since it facilitates group work.
• The creation and assignment of tasks, notifications and that each person can enter to work no matter where it is since it has a good mobile and web interface.

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• High level visibly, ISM allows for instant visibility of projects and tickets to allow upper management visibility and metrics.
• Automation, the built-in automation tools allow for several steps to be automated to take out the manual click work for some repetitive tasks.
• User Empowerment, ISM provides a user portal that allows the user base to log issues as well as check on the status of their issue from anywhere they have a network connection.

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• I wish it implemented easier with Outlook or Gmail. I would like for it to be easier to send tasks from email to Asana.
• I think there's room for improvement in terms of how easy it is to make new Section Headers for tasks and lists.
• I'd like for more aspects of the interface to be customizable.

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• Hopefully this has changed, but when we implemented the tool we had 4 different analysts work with us, because the previous ones quit. None of them passed the knowledge off so we had to start over each time.
• The backend can be a little messy at times. It can be difficult to disable or remove a field because it’s tied to so many different modules.

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• We went from disorganized to having our processes fully documented. This allows for projects to be duplicated and started faster, increasing my margins.
• Less opportunity for missed tasks or confusion.
• Progress checking always available and easy to use (for our clients)

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• Request processes are now documented as a workflow, which is executed by the system. Service Desk staff no longer need to move requests through the process manually as the workflow handles team assignments, emails, etc. This allows our Service Desk to dedicate more resources to first call resolution issues.
• Change process is now documented as a workflow, which is executed by the system. The Change Manager no longer needs to move requests through the process manually as the workflow handles notifications, approvals, etc.
• Staff can enter requests via Self Service at at time, with no need to reach out to Service Desk staff. Each request prompts the staff member to ensure the receiving technician receives all information they need to complete that specific request. This has enabled technicians to react faster to requests as they received all required information upfront.

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