Asana vs JitBit Help Desk | TrustRadius

What users are saying about

Score 8.4 out of 10

Based on 1386 reviews and ratings

Score 10 out of 10

Based on 7 reviews and ratings

Feature Rating Comparison

Asana

JitBit Help Desk

Task Management

Resource Management

Gantt Charts

Scheduling

Workflow Automation

Team Collaboration

Support for Agile Methodology

Support for Waterfall Methodology

Document Management

Email integration

Mobile Access

Timesheet Tracking

Change request and Case Management

Budget and Expense Management

Asana

JitBit Help Desk

Project & financial reporting

Integration with accounting software

Asana

JitBit Help Desk

Organize and prioritize service tickets

Subscription-based notifications

ITSM collaboration and documentation

Ticket creation and submission

Ticket response

Asana

JitBit Help Desk

External knowledge base

Internal knowledge base

Asana

JitBit Help Desk

Customer portal

Email support

Help Desk CRM integration

Pros

Task Management - Being able to assign resources and time lines to specific activities
Project Management - Being able to plan, execute and track project process using this tool
Customizability - Being able to customize a solution that meets your needs or activity.

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Norman Hazlewood

IT Manager

Caribbean Export Development AgencyProgram Development, 51-200 employees

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Fantastic ticketing system to keep track of old conversations from clients.
Fantastic analytics and metric tracking.
Fantastic for sharing relationships with a customer. Generally, this would be a salesperson sharing an onboarding with a support person, but I think you could get creative with it. JitBit is very flexible.
Super easy to learn and use. If you can use your email, you can use JitBit.

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Verified User

Employee in Customer Service

Financial Services Company, 51-200 employees

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Cons

I think there could be improved clarity around the different levels of Asana. For example, the resources available to paid accounts are not visible from the more basic accounts, so you're not aware that there are expanded options until you look in their knowledge base and see that they have additional features.
Exporting projects - you can export a project into a csv, but it isn't pretty. This can be challenging if you'd like to have an archived project folder for open records requests.

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Verified User

Employee in Marketing

Design Company, 1-10 employees

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Better feature request timing.
Email notification filtering.
Automation of integrations.

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Database & Systems Admin

Moorhead Area Public SchoolsEducation Management, 501-1000 employees

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Likelihood to Renew

Asana 9.5

Based on 35 answers

Mobile + Desktop capabilities - Able to use it anywhere, anytime.
Task management - Easy to view projects and their progress.
Time management - Easy to see what elements require time / how they interrelate and manage the project on an overall basis.
Company management - Be able to see from a master dashboard perspective where each project is in its stages of completion.
Clear communication - It's visually documented who is doing what at what time so that the whole project gets done.

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CEO (Chief Executive Officer)

Simply Heaven DesignMarketing and Advertising, 1-10 employees

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No score

No answers yet

No answers on this topic

Usability

Asana 9.0

Based on 24 answers

It is very user-friendly. Takes a new employee an hour to start figuring out how the system works. That's an important factor. You don't want to encounter the issue where employees need a week to understand how the system works. For example, JIRA, I tried using it for a week and I still don't understand the complicated layout. Asana has a simple interface. Once you see it, you get it type of program.

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Verified User

Manager in Information Technology

Internet Company, 1-10 employees

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No score

No answers yet

No answers on this topic

Reliability and Availability

Asana 8.4

Based on 4 answers

Working with Asana on a daily basis

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Project Manager

ClickSoftwareComputer Software, 501-1000 employees

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No score

No answers yet

No answers on this topic

Support Rating

Asana 7.8

Based on 94 answers

I haven't had to use their support so I can't rate it. The fact that I haven't needed them reflects the ease of use of the product. I would recommend that any new users schedule a complete demo of the product to ensure that they are using it to it's fullest (there's a lot of useful features).

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Director of Marketing & Communications

787 NetworksMarketing and Advertising, 51-200 employees

View all 94 answers on this topic

No score

No answers yet

No answers on this topic

Alternatives Considered

We selected ASANA based on the feature set, and ease of rollout. monday.com had very good workflow automation but we found that ASANA was quicker and easier for staff to build a task eco-system that worked for them.

Zoho Projects was a very strong contender but was much more expensive and so ASANA was the more effective choice across the board.

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Verified User

Manager in Other

Events Services Company, 11-50 employees

View all 168 answers on this topic

We've looked at several different Help Desk solutions, but the names escape me at the moment. We looked at Spiceworks and didn't find it to be bad but we didn't like the ads. There is a purchase version for about $500/year, but we still decided against it--I can't recall why. JitBit's reviews and history are both very good. And if two years worth of no issues is any indication of how well it works, then that alone speaks for itself. I have used other Help Desk applications over the past 20 years and none are perfect, but a hassle-free experience gets a gold star from me.

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Senior Systems Analyst

CymSTAR, LLCDefense & Space, 201-500 employees

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Scalability

Asana 8.2

Based on 1 answer

I used this tool on a daily basis at work and it runs as a solid rock

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Project Manager

ClickSoftwareComputer Software, 501-1000 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Return on Investment

Asana helps improve productivity in the workspace by ensuring all team members know what projects/tasks they need to get done and by when.
Asana helps team members stay focused on what needs to get done and allows cross collaboration between departments which greatly increases overall company productivity by not having to wait around for email responses.
Asana is a good tool for project management and is easy to use, making it accessible for the whole company to use.

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Verified User

Manager in Marketing

Medical Practice Company, 11-50 employees

View all 168 answers on this topic

Allowed us to blow up the amount of employees we had in our company.
Created accountability between teams, which reduced bickering and finger pointing.
Brought light to blind spots in work flow.
Every, EVERY, hand off is fast, clear and understood between employees... It's great.

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Verified User

Employee in Customer Service

Financial Services Company, 51-200 employees

View all 3 answers on this topic

Screenshots

See All (9) Asana Screenshots

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

$10*

* per user per month

Asana Editions & Modules

Edition

Premium	$13.49¹
Business	$30.49¹

Per Month

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

JitBit Help Desk Editions & Modules

—

Additional Pricing Details

—

Rating Summary

Asana

JitBit Help Desk

Asana

JitBit Help Desk

Asana

JitBit Help Desk

Asana

JitBit Help Desk

Asana

JitBit Help Desk

Asana

JitBit Help Desk

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