Asana is a web and mobile project management app. With tasks, projects, conversations, and dashboards, Asana lets an entire team know who's doing what by when, enabling workload balancing. Users can also add integrations for GANTT charts, time tracking and more.
$50
per month
JitBit Help Desk
Score 8.4 out of 10
Small Businesses (1-50 employees)
JitBit Help Desk from JitBit Software is a cloud-based or installed help desk solution with a ticketing system, knowledge base, and related features.
$2,199
one-time fee
Pricing
Asana
JitBit Help Desk
Editions & Modules
Premium
$13.49
per month
Business
$30.49
per month
Small
$2,199
one-time fee
Company
$3,799
one-time fee
Enterprise
$6,499
one-time fee
Offerings
Pricing Offerings
Asana
JitBit Help Desk
Free Trial
Yes
Yes
Free/Freemium Version
Yes
No
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
$10 per user per month
No setup fee
Additional Details
—
—
More Pricing Information
Community Pulse
Asana
JitBit Help Desk
Features
Asana
JitBit Help Desk
Project Management
Comparison of Project Management features of Product A and Product B
Asana
8.2
175 Ratings
7% above category average
JitBit Help Desk
-
Ratings
Task Management
9.3175 Ratings
00 Ratings
Resource Management
7.9148 Ratings
00 Ratings
Gantt Charts
8.657 Ratings
00 Ratings
Scheduling
8.7158 Ratings
00 Ratings
Workflow Automation
8.6130 Ratings
00 Ratings
Team Collaboration
9.2174 Ratings
00 Ratings
Support for Agile Methodology
8.57 Ratings
00 Ratings
Support for Waterfall Methodology
8.57 Ratings
00 Ratings
Document Management
7.8148 Ratings
00 Ratings
Email integration
7.3139 Ratings
00 Ratings
Mobile Access
8.6146 Ratings
00 Ratings
Timesheet Tracking
6.16 Ratings
00 Ratings
Change request and Case Management
8.44 Ratings
00 Ratings
Budget and Expense Management
6.775 Ratings
00 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
Asana
6.2
46 Ratings
20% below category average
JitBit Help Desk
-
Ratings
Project & financial reporting
5.51 Ratings
00 Ratings
Integration with accounting software
7.045 Ratings
00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Asana
-
Ratings
JitBit Help Desk
9.6
4 Ratings
16% above category average
Organize and prioritize service tickets
00 Ratings
10.03 Ratings
Subscription-based notifications
00 Ratings
10.02 Ratings
ITSM collaboration and documentation
00 Ratings
10.01 Ratings
Ticket creation and submission
00 Ratings
9.04 Ratings
Ticket response
00 Ratings
9.04 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Asana
-
Ratings
JitBit Help Desk
8.0
4 Ratings
0% above category average
External knowledge base
00 Ratings
8.02 Ratings
Internal knowledge base
00 Ratings
8.04 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
The usability of Asana is broad since it's available in a variety of platforms that are widely used nowadays. I think that it would be great for people who are constantly on the move and switching devices, since it has allowed me to work from my phone, too. I also think that Asana has proven itself to handle a large quantity of work
If your budget is really tight, then JitBit is not for you. It's kind of pricey. That said, JitBit HelpDesk is very robust--we've never had one second of downtime in my two years of using it. It depends on what's important to you. If you need rock-solid Help Desk and stellar, trouble-free performance, then JitBit it. If not, there are alternatives that are much less expensive. The cloud version might be less expensive for companies that don't need an on-premise solution.
Through it, we were able to communicate and cooperate with the rest of the team to complete the work in the required manner and at the appropriate time.
Fantastic ticketing system to keep track of old conversations from clients.
Fantastic analytics and metric tracking.
Fantastic for sharing relationships with a customer. Generally, this would be a salesperson sharing an onboarding with a support person, but I think you could get creative with it. JitBit is very flexible.
Super easy to learn and use. If you can use your email, you can use JitBit.
It is very user-friendly. Takes a new employee an hour to start figuring out how the system works. That's an important factor. You don't want to encounter the issue where employees need a week to understand how the system works. For example, JIRA, I tried using it for a week and I still don't understand the complicated layout. Asana has a simple interface. Once you see it, you get it type of program.
I haven't had to use their support so I can't rate it. The fact that I haven't needed them reflects the ease of use of the product. I would recommend that any new users schedule a complete demo of the product to ensure that they are using it to it's fullest (there's a lot of useful features).
Asana is a top-tier project management software that helps us organize and track projects from start to finish. It allows us to apply tasks/to-dos to multiple projects without duplication, divide complex projects into smaller tasks, and track project progress. It also helps us organize work on Kanban boards or linear lists. It stands out from the crowd in a big way compared to the competition.
JitBit just had the feature set at the cost point we were willing to spend. Nothing against the other products, but this one just fit our model better.
JitBit has neither had a positive nor a negative effect on our ROI. The reason is that we had to have a Help Desk solution that is secure and well-supported.
JitBit does cost real money. The least expensive on-premise option is $1,699, which might have a negative impact on your budget, but I'd have to say that it's worth it--at least for us.
Trouble-free, practically maintenance-free, Help Desk software has a positive impact on our technician time spent on it.