What users are saying about
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Top Rated
2030 Ratings

Asana

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Top Rated
2030 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100
7 Ratings
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Score 10 out of 100

Feature Set Ratings

    Project Management

    7.8

    Asana

    78%

    JitBit Help Desk

    Feature Set Not Supported
    N/A
    Asana ranks higher in 14/14 features

    Task Management

    8.8
    88%
    158 Ratings
    N/A
    0 Ratings

    Resource Management

    7.4
    74%
    132 Ratings
    N/A
    0 Ratings

    Gantt Charts

    7.9
    79%
    44 Ratings
    N/A
    0 Ratings

    Scheduling

    7.9
    79%
    144 Ratings
    N/A
    0 Ratings

    Workflow Automation

    7.8
    78%
    114 Ratings
    N/A
    0 Ratings

    Team Collaboration

    8.5
    85%
    157 Ratings
    N/A
    0 Ratings

    Support for Agile Methodology

    8.5
    85%
    7 Ratings
    N/A
    0 Ratings

    Support for Waterfall Methodology

    8.5
    85%
    7 Ratings
    N/A
    0 Ratings

    Document Management

    7.0
    70%
    133 Ratings
    N/A
    0 Ratings

    Email integration

    7.1
    71%
    127 Ratings
    N/A
    0 Ratings

    Mobile Access

    8.3
    83%
    130 Ratings
    N/A
    0 Ratings

    Timesheet Tracking

    6.1
    61%
    6 Ratings
    N/A
    0 Ratings

    Change request and Case Management

    8.4
    84%
    4 Ratings
    N/A
    0 Ratings

    Budget and Expense Management

    6.7
    67%
    61 Ratings
    N/A
    0 Ratings

    Professional Services Automation

    6.8

    Asana

    68%

    JitBit Help Desk

    Feature Set Not Supported
    N/A
    Asana ranks higher in 2/2 features

    Project & financial reporting

    5.5
    55%
    1 Rating
    N/A
    0 Ratings

    Integration with accounting software

    8.2
    82%
    35 Ratings
    N/A
    0 Ratings

    Incident and problem management

    Asana

    Feature Set Not Supported
    N/A
    10.0

    JitBit Help Desk

    100%
    JitBit Help Desk ranks higher in 5/5 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Ticket creation and submission

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Ticket response

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Self Help Community

    Asana

    Feature Set Not Supported
    N/A
    8.0

    JitBit Help Desk

    80%
    JitBit Help Desk ranks higher in 2/2 features

    External knowledge base

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Internal knowledge base

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Multi-Channel Help

    Asana

    Feature Set Not Supported
    N/A
    9.5

    JitBit Help Desk

    95%
    JitBit Help Desk ranks higher in 3/3 features

    Customer portal

    N/A
    0 Ratings
    9.7
    97%
    2 Ratings

    Email support

    N/A
    0 Ratings
    9.9
    99%
    2 Ratings

    Help Desk CRM integration

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Attribute Ratings

    • JitBit Help Desk is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.0

    Asana

    80%
    189 Ratings
    10.0

    JitBit Help Desk

    100%
    3 Ratings

    Likelihood to Renew

    9.6

    Asana

    96%
    35 Ratings

    JitBit Help Desk

    N/A
    0 Ratings

    Usability

    9.0

    Asana

    90%
    22 Ratings

    JitBit Help Desk

    N/A
    0 Ratings

    Availability

    8.4

    Asana

    84%
    4 Ratings

    JitBit Help Desk

    N/A
    0 Ratings

    Support Rating

    5.9

    Asana

    59%
    81 Ratings

    JitBit Help Desk

    N/A
    0 Ratings

    Product Scalability

    8.2

    Asana

    82%
    1 Rating

    JitBit Help Desk

    N/A
    0 Ratings

    Likelihood to Recommend

    Asana

    My experience in Asana is more than two years, and I really enjoyed the experience and working with my teams, as Asana provides effective communication between us and spread the fun, enthusiasm, and achievement in work faster, as I used conversations to inform the team what I want, follow up, comment on the tasks and inform them that the work is finished.
    Ammar Aboalrub | TrustRadius Reviewer

    JitBit Help Desk

    If your budget is really tight, then JitBit is not for you. It's kind of pricey. That said, JitBit HelpDesk is very robust--we've never had one second of downtime in my two years of using it. It depends on what's important to you. If you need rock-solid Help Desk and stellar, trouble-free performance, then JitBit it. If not, there are alternatives that are much less expensive. The cloud version might be less expensive for companies that don't need an on-premise solution.
    Kenneth Hess | TrustRadius Reviewer

    Pros

    Asana

    • Easy to use by any user (good UX and no installation needed)
    • Easy to create a simple project, add tasks and sub tasks.
    • Different display options, according to the project/tasks type
    • Works great using a web browser, you don't have to install the application
    Anonymous | TrustRadius Reviewer

    JitBit Help Desk

    • Fantastic ticketing system to keep track of old conversations from clients.
    • Fantastic analytics and metric tracking.
    • Fantastic for sharing relationships with a customer. Generally, this would be a salesperson sharing an onboarding with a support person, but I think you could get creative with it. JitBit is very flexible.
    • Super easy to learn and use. If you can use your email, you can use JitBit.
    Anonymous | TrustRadius Reviewer

    Cons

    Asana

    • Some users might find the user interface a bit dull and un inspired
    • We found the way to use multiple workspaces a bit confusing
    • It takes quite a bit of planning to build a well organized workspace in order not to have way too many projects and tasks all over the place
    Louis Schietekat | TrustRadius Reviewer

    JitBit Help Desk

    • Better feature request timing.
    • Email notification filtering.
    • Automation of integrations.
    Curtis Ness | TrustRadius Reviewer

    Pricing Details

    Asana

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional
    $10

    Starting Price

    $50 per month

    Asana Editions & Modules

    Edition
    Premium$13.491
    Business$30.491
    1. per month
    Additional Pricing Details

    JitBit Help Desk

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    JitBit Help Desk Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    Asana

    Asana 9.6
    Based on 35 answers
    • Mobile + Desktop capabilities - Able to use it anywhere, anytime.
    • Task management - Easy to view projects and their progress.
    • Time management - Easy to see what elements require time / how they interrelate and manage the project on an overall basis.
    • Company management - Be able to see from a master dashboard perspective where each project is in its stages of completion.
    • Clear communication - It's visually documented who is doing what at what time so that the whole project gets done.
    page V | TrustRadius Reviewer

    JitBit Help Desk

    No score
    No answers yet
    No answers on this topic

    Usability

    Asana

    Asana 9.0
    Based on 22 answers
    It is very user-friendly. Takes a new employee an hour to start figuring out how the system works. That's an important factor. You don't want to encounter the issue where employees need a week to understand how the system works. For example, JIRA, I tried using it for a week and I still don't understand the complicated layout. Asana has a simple interface. Once you see it, you get it type of program.
    Anonymous | TrustRadius Reviewer

    JitBit Help Desk

    No score
    No answers yet
    No answers on this topic

    Reliability and Availability

    Asana

    Asana 8.4
    Based on 4 answers
    Working with Asana on a daily basis
    Ronen Soreq | TrustRadius Reviewer

    JitBit Help Desk

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Asana

    Asana 5.9
    Based on 81 answers
    I haven't had to use their support so I can't rate it. The fact that I haven't needed them reflects the ease of use of the product. I would recommend that any new users schedule a complete demo of the product to ensure that they are using it to it's fullest (there's a lot of useful features).
    Adam Lumley | TrustRadius Reviewer

    JitBit Help Desk

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Asana

    I like how extensive the capabilities are for Asana. With other softwares it seems there are many things lacking. I feel like Asana is also a very user friendly platform and aesthetically pleasing which is important in a modern office. We have many young people entering our workspace and it is important to have software that is ahead of the times in functionality and efficiency.
    Chantelle Chase | TrustRadius Reviewer

    JitBit Help Desk

    We've looked at several different Help Desk solutions, but the names escape me at the moment. We looked at Spiceworks and didn't find it to be bad but we didn't like the ads. There is a purchase version for about $500/year, but we still decided against it--I can't recall why. JitBit's reviews and history are both very good. And if two years worth of no issues is any indication of how well it works, then that alone speaks for itself. I have used other Help Desk applications over the past 20 years and none are perfect, but a hassle-free experience gets a gold star from me.
    Kenneth Hess | TrustRadius Reviewer

    Scalability

    Asana

    Asana 8.2
    Based on 1 answer
    I used this tool on a daily basis at work and it runs as a solid rock
    Ronen Soreq | TrustRadius Reviewer

    JitBit Help Desk

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    Asana

    • Productivity - Most of all, it allows me to be more productive and have a good sense of where I am with projects and deadlines.
    • Easy to use - I can make the most of my time to get up (and stay) up and running.
    • Project coordination - Allows me to assign tasks to my interns and communicate directly within the platform to keep the work train moving.
    Kristi Porter | TrustRadius Reviewer

    JitBit Help Desk

    • Allowed us to blow up the amount of employees we had in our company.
    • Created accountability between teams, which reduced bickering and finger pointing.
    • Brought light to blind spots in work flow.
    • Every, EVERY, hand off is fast, clear and understood between employees... It's great.
    Anonymous | TrustRadius Reviewer

    Screenshots

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