What users are saying about
Asana
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Top Rated
2030 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.5 out of 100
Based on 2030 reviews and ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 10 out of 100
Based on 7 reviews and ratings
Feature Set Ratings
Project Management

7.8
Asana
78%
JitBit Help Desk
Feature Set Not Supported
N/A
Asana ranks higher in 14/14 features
Asana ranks higher in 14/14 features
Task Management

8.8
88%
158 Ratings
N/A
0 Ratings
Resource Management

7.4
74%
132 Ratings
N/A
0 Ratings
Gantt Charts

7.9
79%
44 Ratings
N/A
0 Ratings
Scheduling

7.9
79%
144 Ratings
N/A
0 Ratings
Workflow Automation

7.8
78%
114 Ratings
N/A
0 Ratings
Team Collaboration

8.5
85%
157 Ratings
N/A
0 Ratings
Support for Agile Methodology

8.5
85%
7 Ratings
N/A
0 Ratings
Support for Waterfall Methodology

8.5
85%
7 Ratings
N/A
0 Ratings
Document Management

7.0
70%
133 Ratings
N/A
0 Ratings
Email integration

7.1
71%
127 Ratings
N/A
0 Ratings
Mobile Access

8.3
83%
130 Ratings
N/A
0 Ratings
Timesheet Tracking

6.1
61%
6 Ratings
N/A
0 Ratings
Change request and Case Management

8.4
84%
4 Ratings
N/A
0 Ratings
Budget and Expense Management

6.7
67%
61 Ratings
N/A
0 Ratings
Professional Services Automation

6.8
Asana
68%
JitBit Help Desk
Feature Set Not Supported
N/A
Asana ranks higher in 2/2 features
Asana ranks higher in 2/2 features
Project & financial reporting

5.5
55%
1 Rating
N/A
0 Ratings
Integration with accounting software

8.2
82%
35 Ratings
N/A
0 Ratings
Incident and problem management

Asana
Feature Set Not Supported
N/A
10.0
JitBit Help Desk
100%
JitBit Help Desk ranks higher in 5/5 features
JitBit Help Desk ranks higher in 5/5 features
Organize and prioritize service tickets

N/A
0 Ratings
10.0
100%
3 Ratings
Subscription-based notifications

N/A
0 Ratings
10.0
100%
2 Ratings
ITSM collaboration and documentation

N/A
0 Ratings
10.0
100%
1 Rating
Ticket creation and submission

N/A
0 Ratings
10.0
100%
3 Ratings
Ticket response

N/A
0 Ratings
10.0
100%
3 Ratings
Self Help Community

Asana
Feature Set Not Supported
N/A
8.0
JitBit Help Desk
80%
JitBit Help Desk ranks higher in 2/2 features
JitBit Help Desk ranks higher in 2/2 features
External knowledge base

N/A
0 Ratings
8.0
80%
1 Rating
Internal knowledge base

N/A
0 Ratings
8.0
80%
3 Ratings
Multi-Channel Help

Asana
Feature Set Not Supported
N/A
9.5
JitBit Help Desk
95%
JitBit Help Desk ranks higher in 3/3 features
JitBit Help Desk ranks higher in 3/3 features
Customer portal

N/A
0 Ratings
9.7
97%
2 Ratings
Email support

N/A
0 Ratings
9.9
99%
2 Ratings
Help Desk CRM integration

N/A
0 Ratings
9.0
90%
1 Rating
Attribute Ratings
- JitBit Help Desk is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

8.0
Asana
80%
189 Ratings
10.0
JitBit Help Desk
100%
3 Ratings
Likelihood to Renew

9.6
Asana
96%
35 Ratings
JitBit Help Desk
N/A
0 Ratings
Usability

9.0
Asana
90%
22 Ratings
JitBit Help Desk
N/A
0 Ratings
Availability

8.4
Asana
84%
4 Ratings
JitBit Help Desk
N/A
0 Ratings
Support Rating

5.9
Asana
59%
81 Ratings
JitBit Help Desk
N/A
0 Ratings
Product Scalability

8.2
Asana
82%
1 Rating
JitBit Help Desk
N/A
0 Ratings
Likelihood to Recommend
Asana
My experience in Asana is more than two years, and I really enjoyed the experience and working with my teams, as Asana provides effective communication between us and spread the fun, enthusiasm, and achievement in work faster, as I used conversations to inform the team what I want, follow up, comment on the tasks and inform them that the work is finished.
Freelancer
Self EmployedComputer Software, 1-10 employees
JitBit Help Desk
If your budget is really tight, then JitBit is not for you. It's kind of pricey. That said, JitBit HelpDesk is very robust--we've never had one second of downtime in my two years of using it. It depends on what's important to you. If you need rock-solid Help Desk and stellar, trouble-free performance, then JitBit it. If not, there are alternatives that are much less expensive. The cloud version might be less expensive for companies that don't need an on-premise solution.
Senior Systems Analyst
CymSTAR, LLCDefense & Space, 201-500 employees
Pros
Asana
- Easy to use by any user (good UX and no installation needed)
- Easy to create a simple project, add tasks and sub tasks.
- Different display options, according to the project/tasks type
- Works great using a web browser, you don't have to install the application

Verified User
Engineer in Other
Environmental Services Company, 11-50 employeesJitBit Help Desk
- Fantastic ticketing system to keep track of old conversations from clients.
- Fantastic analytics and metric tracking.
- Fantastic for sharing relationships with a customer. Generally, this would be a salesperson sharing an onboarding with a support person, but I think you could get creative with it. JitBit is very flexible.
- Super easy to learn and use. If you can use your email, you can use JitBit.

Verified User
Employee in Customer Service
Financial Services Company, 51-200 employeesCons
Asana
- Some users might find the user interface a bit dull and un inspired
- We found the way to use multiple workspaces a bit confusing
- It takes quite a bit of planning to build a well organized workspace in order not to have way too many projects and tasks all over the place
Managing Director
IP BraaiLegal Services, 1-10 employees
JitBit Help Desk
- Better feature request timing.
- Email notification filtering.
- Automation of integrations.
Database & Systems Admin
Moorhead Area Public SchoolsEducation Management, 501-1000 employees
Pricing Details
Asana
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$10
Starting Price
$50 per month
Asana Editions & Modules
Edition
Premium | $13.491 |
---|---|
Business | $30.491 |
- per month
Additional Pricing Details
—JitBit Help Desk
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—JitBit Help Desk Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Asana
Asana 9.6
Based on 35 answers
- Mobile + Desktop capabilities - Able to use it anywhere, anytime.
- Task management - Easy to view projects and their progress.
- Time management - Easy to see what elements require time / how they interrelate and manage the project on an overall basis.
- Company management - Be able to see from a master dashboard perspective where each project is in its stages of completion.
- Clear communication - It's visually documented who is doing what at what time so that the whole project gets done.
CEO (Chief Executive Officer)
Simply Heaven DesignMarketing and Advertising, 1-10 employees
JitBit Help Desk
No score
No answers yet
No answers on this topic
Usability
Asana
Asana 9.0
Based on 22 answers
It is very user-friendly. Takes a new employee an hour to start figuring out how the system works. That's an important factor. You don't want to encounter the issue where employees need a week to understand how the system works. For example, JIRA, I tried using it for a week and I still don't understand the complicated layout. Asana has a simple interface. Once you see it, you get it type of program.

Verified User
Manager in Information Technology
Internet Company, 1-10 employeesJitBit Help Desk
No score
No answers yet
No answers on this topic
Reliability and Availability
Asana
Asana 8.4
Based on 4 answers
Working with Asana on a daily basis
Project Manager
ClickSoftwareComputer Software, 501-1000 employees
JitBit Help Desk
No score
No answers yet
No answers on this topic
Support Rating
Asana
Asana 5.9
Based on 81 answers
I haven't had to use their support so I can't rate it. The fact that I haven't needed them reflects the ease of use of the product. I would recommend that any new users schedule a complete demo of the product to ensure that they are using it to it's fullest (there's a lot of useful features).
Director of Marketing & Communications
787 NetworksMarketing and Advertising, 51-200 employees
JitBit Help Desk
No score
No answers yet
No answers on this topic
Alternatives Considered
Asana
I like how extensive the capabilities are for Asana. With other softwares it seems there are many things lacking. I feel like Asana is also a very user friendly platform and aesthetically pleasing which is important in a modern office. We have many young people entering our workspace and it is important to have software that is ahead of the times in functionality and efficiency.
Brand Development & Culture Specialist
SIRIUScreatorGraphic Design, 1-10 employees
JitBit Help Desk
We've looked at several different Help Desk solutions, but the names escape me at the moment. We looked at Spiceworks and didn't find it to be bad but we didn't like the ads. There is a purchase version for about $500/year, but we still decided against it--I can't recall why. JitBit's reviews and history are both very good. And if two years worth of no issues is any indication of how well it works, then that alone speaks for itself. I have used other Help Desk applications over the past 20 years and none are perfect, but a hassle-free experience gets a gold star from me.
Senior Systems Analyst
CymSTAR, LLCDefense & Space, 201-500 employees
Scalability
Asana
Asana 8.2
Based on 1 answer
I used this tool on a daily basis at work and it runs as a solid rock
Project Manager
ClickSoftwareComputer Software, 501-1000 employees
JitBit Help Desk
No score
No answers yet
No answers on this topic
Return on Investment
Asana
- Productivity - Most of all, it allows me to be more productive and have a good sense of where I am with projects and deadlines.
- Easy to use - I can make the most of my time to get up (and stay) up and running.
- Project coordination - Allows me to assign tasks to my interns and communicate directly within the platform to keep the work train moving.
Chief Do-Gooder
SignifyMarketing & Advertising, 1-10 employees
JitBit Help Desk
- Allowed us to blow up the amount of employees we had in our company.
- Created accountability between teams, which reduced bickering and finger pointing.
- Brought light to blind spots in work flow.
- Every, EVERY, hand off is fast, clear and understood between employees... It's great.

Verified User
Employee in Customer Service
Financial Services Company, 51-200 employees