What users are saying about
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Top Rated
2030 Ratings
41 Ratings

Asana

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Top Rated
2030 Ratings
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Score 8.5 out of 100
41 Ratings
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Score 7.1 out of 100

Feature Set Ratings

    Project Management

    7.8

    Asana

    78%

    BMC Track-It!

    Feature Set Not Supported
    N/A
    Asana ranks higher in 14/14 features

    Task Management

    8.8
    88%
    158 Ratings
    N/A
    0 Ratings

    Resource Management

    7.4
    74%
    132 Ratings
    N/A
    0 Ratings

    Gantt Charts

    7.9
    79%
    44 Ratings
    N/A
    0 Ratings

    Scheduling

    7.9
    79%
    144 Ratings
    N/A
    0 Ratings

    Workflow Automation

    7.8
    78%
    114 Ratings
    N/A
    0 Ratings

    Team Collaboration

    8.5
    85%
    157 Ratings
    N/A
    0 Ratings

    Support for Agile Methodology

    8.5
    85%
    7 Ratings
    N/A
    0 Ratings

    Support for Waterfall Methodology

    8.5
    85%
    7 Ratings
    N/A
    0 Ratings

    Document Management

    7.0
    70%
    133 Ratings
    N/A
    0 Ratings

    Email integration

    7.1
    71%
    127 Ratings
    N/A
    0 Ratings

    Mobile Access

    8.3
    83%
    130 Ratings
    N/A
    0 Ratings

    Timesheet Tracking

    6.1
    61%
    6 Ratings
    N/A
    0 Ratings

    Change request and Case Management

    8.4
    84%
    4 Ratings
    N/A
    0 Ratings

    Budget and Expense Management

    6.7
    67%
    61 Ratings
    N/A
    0 Ratings

    Professional Services Automation

    6.8

    Asana

    68%

    BMC Track-It!

    Feature Set Not Supported
    N/A
    Asana ranks higher in 2/2 features

    Project & financial reporting

    5.5
    55%
    1 Rating
    N/A
    0 Ratings

    Integration with accounting software

    8.2
    82%
    35 Ratings
    N/A
    0 Ratings

    IT Asset Management

    Asana

    Feature Set Not Supported
    N/A
    5.7

    BMC Track-It!

    57%
    BMC Track-It! ranks higher in 5/5 features

    Software and hardware inventory tracking

    N/A
    0 Ratings
    6.7
    67%
    15 Ratings

    License management

    N/A
    0 Ratings
    5.7
    57%
    15 Ratings

    Asset lifecycle monitoring

    N/A
    0 Ratings
    6.0
    60%
    12 Ratings

    Contract management

    N/A
    0 Ratings
    4.0
    40%
    9 Ratings

    Asset relationship management

    N/A
    0 Ratings
    6.3
    63%
    12 Ratings

    Attribute Ratings

    • Asana is rated higher in 1 area: Likelihood to Recommend
    • BMC Track-It! is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    8.0

    Asana

    80%
    189 Ratings
    7.0

    BMC Track-It!

    70%
    18 Ratings

    Likelihood to Renew

    9.6

    Asana

    96%
    35 Ratings

    BMC Track-It!

    N/A
    0 Ratings

    Usability

    9.0

    Asana

    90%
    22 Ratings

    BMC Track-It!

    N/A
    0 Ratings

    Availability

    8.4

    Asana

    84%
    4 Ratings

    BMC Track-It!

    N/A
    0 Ratings

    Support Rating

    5.9

    Asana

    59%
    81 Ratings
    8.5

    BMC Track-It!

    85%
    8 Ratings

    Product Scalability

    8.2

    Asana

    82%
    1 Rating

    BMC Track-It!

    N/A
    0 Ratings

    Likelihood to Recommend

    Asana

    My experience in Asana is more than two years, and I really enjoyed the experience and working with my teams, as Asana provides effective communication between us and spread the fun, enthusiasm, and achievement in work faster, as I used conversations to inform the team what I want, follow up, comment on the tasks and inform them that the work is finished.
    Ammar Aboalrub | TrustRadius Reviewer

    BMC Track-It!

    Track-It! is great for a small-to-medium sized enterprise that has a fairly small IT department but needs far more control of tickets than just email and spreadsheets. It scales well enough as IT departments grow, adding techs is simple enough, as is changing the workflow.A large company would probably be better off with a different solution. The lack of easy customization, and the shortcomings it has in workflow templates (which would be a nightmare for project management) means it won't scale up that far.
    Anonymous | TrustRadius Reviewer

    Pros

    Asana

    • Easy to use by any user (good UX and no installation needed)
    • Easy to create a simple project, add tasks and sub tasks.
    • Different display options, according to the project/tasks type
    • Works great using a web browser, you don't have to install the application
    Anonymous | TrustRadius Reviewer

    BMC Track-It!

    • The software is simple to use. There doesn't seem to be a lot of bells and whistles which could be attractive to some users.
    • It includes email notifications where users are able to respond to an email and it updates the ticket.
    • The system gives you the ability to customize your view so that you only need to see that tickets that are relevant to you or your group.
    Anonymous | TrustRadius Reviewer

    Cons

    Asana

    • Some users might find the user interface a bit dull and un inspired
    • We found the way to use multiple workspaces a bit confusing
    • It takes quite a bit of planning to build a well organized workspace in order not to have way too many projects and tasks all over the place
    Louis Schietekat | TrustRadius Reviewer

    BMC Track-It!

    • Configuration is convoluted in my opinion. Getting the email to flow how you'd like is difficult.
    • A lot of the configuration option names aren't very clear. It seems they use their own terminology for things I would have never guessed.
    • Support is lacking - asking them for help always results in them directing you to a KB article. Sometimes you just want hand holding.
    Michael Metalios | TrustRadius Reviewer

    Pricing Details

    Asana

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional
    $10

    Starting Price

    $50 per month

    Asana Editions & Modules

    Edition
    Premium$13.491
    Business$30.491
    1. per month
    Additional Pricing Details

    BMC Track-It!

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    BMC Track-It! Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    Asana

    Asana 9.6
    Based on 35 answers
    • Mobile + Desktop capabilities - Able to use it anywhere, anytime.
    • Task management - Easy to view projects and their progress.
    • Time management - Easy to see what elements require time / how they interrelate and manage the project on an overall basis.
    • Company management - Be able to see from a master dashboard perspective where each project is in its stages of completion.
    • Clear communication - It's visually documented who is doing what at what time so that the whole project gets done.
    page V | TrustRadius Reviewer

    BMC Track-It!

    No score
    No answers yet
    No answers on this topic

    Usability

    Asana

    Asana 9.0
    Based on 22 answers
    It is very user-friendly. Takes a new employee an hour to start figuring out how the system works. That's an important factor. You don't want to encounter the issue where employees need a week to understand how the system works. For example, JIRA, I tried using it for a week and I still don't understand the complicated layout. Asana has a simple interface. Once you see it, you get it type of program.
    Anonymous | TrustRadius Reviewer

    BMC Track-It!

    No score
    No answers yet
    No answers on this topic

    Reliability and Availability

    Asana

    Asana 8.4
    Based on 4 answers
    Working with Asana on a daily basis
    Ronen Soreq | TrustRadius Reviewer

    BMC Track-It!

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Asana

    Asana 5.9
    Based on 81 answers
    I haven't had to use their support so I can't rate it. The fact that I haven't needed them reflects the ease of use of the product. I would recommend that any new users schedule a complete demo of the product to ensure that they are using it to it's fullest (there's a lot of useful features).
    Adam Lumley | TrustRadius Reviewer

    BMC Track-It!

    BMC Track-It! 8.5
    Based on 8 answers
    We have rarely needed to use Support for BMC Track-It!, but in the times that we did need to use it, they were excellent. The biggest issue is that after not paying for support for about three years, now that we NEED support, it is too expensive for us to receive. This is due to the way their support is billed. So long as you never drop support, then you should be fine.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Asana

    I like how extensive the capabilities are for Asana. With other softwares it seems there are many things lacking. I feel like Asana is also a very user friendly platform and aesthetically pleasing which is important in a modern office. We have many young people entering our workspace and it is important to have software that is ahead of the times in functionality and efficiency.
    Chantelle Chase | TrustRadius Reviewer

    BMC Track-It!

    BMC Track-It! is much more bare bones compared to ServiceNow products, and if your department has the money, ServiceNow is a much better option. Not only is the Knowledge Base much easier to create and publish articles, but the asset management in BMC Track-It! is practically useless. BMC Track-It! is more cost effective, and with a small amount of technicians there's likely no reason to need a bigger solution, but it leaves a lot wanting.
    Anonymous | TrustRadius Reviewer

    Scalability

    Asana

    Asana 8.2
    Based on 1 answer
    I used this tool on a daily basis at work and it runs as a solid rock
    Ronen Soreq | TrustRadius Reviewer

    BMC Track-It!

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    Asana

    • Productivity - Most of all, it allows me to be more productive and have a good sense of where I am with projects and deadlines.
    • Easy to use - I can make the most of my time to get up (and stay) up and running.
    • Project coordination - Allows me to assign tasks to my interns and communicate directly within the platform to keep the work train moving.
    Kristi Porter | TrustRadius Reviewer

    BMC Track-It!

    • The biggest positive impact it had on ROI was that the software itself didn't require any expensive ongoing maintenance contracts since it was installed and managed by our organization.
    • The negative aspect of this is if there was a major problem with the software, then it would require contacting the vendor, at which point it could become expensive for a service call.
    Anonymous | TrustRadius Reviewer

    Screenshots

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