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Top Rated
739 Ratings

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Top Rated
2068 Ratings

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Top Rated
739 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.3 out of 101

Salesforce<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
2068 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.2 out of 101

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Likelihood to Recommend

Asana

I can not be happier. My team was using Basecamp but we outgrew it. We moved to Teamwork and clients stopped using it and so did my team. We were in Teamwork for just a month and decided we needed something better. We then found Asana and it has been a breeze since. My team was far happier and ready to use it and my clients started interacting with it again. It is simple to use, yet very powerful
Barbara Carneiro profile photo

Salesforce

Salesforce is amazing for many scenarios, pretty hard to find one that doesn't fit. It's great if you are an executive who needs to know everything about an account prior to a meeting, but doesn't want to have to look in a million different places. If you are a sales rep, and you need to know how many opportunities you've created or what's in your pipeline, your dashboard has it. Say you are a customer success manager, and you need to find out when or why a certain customer churned, theoretically it's all there in the opportunity. You should have their entire history, products suites, surveys and any supporting notes and documents.The only scenario I don't think SFDC excels in would be utilizing it as a ticketing system. There are just too many systems specifically geared to that industry that have it more built out and user-friendly.
John Hilburn profile photo

Feature Rating Comparison

Project Management

Asana
7.8
Salesforce
Task Management
Asana
9.0
Salesforce
Resource Management
Asana
8.2
Salesforce
Gantt Charts
Asana
6.5
Salesforce
Scheduling
Asana
8.5
Salesforce
Workflow Automation
Asana
7.7
Salesforce
Team Collaboration
Asana
8.8
Salesforce
Support for Agile Methodology
Asana
8.5
Salesforce
Support for Waterfall Methodology
Asana
8.5
Salesforce
Document Management
Asana
6.8
Salesforce
Email integration
Asana
7.1
Salesforce
Mobile Access
Asana
8.0
Salesforce
Timesheet Tracking
Asana
6.1
Salesforce
Change request and Case Management
Asana
8.4
Salesforce
Budget and Expense Management
Asana
7.2
Salesforce

Professional Services Automation

Asana
6.2
Salesforce
Project & financial reporting
Asana
5.5
Salesforce
Integration with accounting software
Asana
7.0
Salesforce

Sales Force Automation

Asana
Salesforce
8.3
Customer data management / contact management
Asana
Salesforce
8.7
Workflow management
Asana
Salesforce
8.1
Territory management
Asana
Salesforce
8.3
Opportunity management
Asana
Salesforce
8.8
Integration with email client (e.g., Outlook or Gmail)
Asana
Salesforce
7.9
Contract management
Asana
Salesforce
7.7
Quote & order management
Asana
Salesforce
8.0
Interaction tracking
Asana
Salesforce
9.0
Channel / partner relationship management
Asana
Salesforce
8.1

Customer Service & Support

Asana
Salesforce
8.5
Case management
Asana
Salesforce
9.0
Call center management
Asana
Salesforce
8.4
Help desk management
Asana
Salesforce
8.3

Marketing Automation

Asana
Salesforce
7.6
Lead management
Asana
Salesforce
8.2
Email marketing
Asana
Salesforce
7.1

CRM Project Management

Asana
Salesforce
7.8
Task management
Asana
Salesforce
8.4
Billing and invoicing management
Asana
Salesforce
6.7
Reporting
Asana
Salesforce
8.2

CRM Reporting & Analytics

Asana
Salesforce
8.4
Forecasting
Asana
Salesforce
8.1
Pipeline visualization
Asana
Salesforce
8.6
Customizable reports
Asana
Salesforce
8.5

Customization

Asana
Salesforce
8.0
Custom fields
Asana
Salesforce
8.3
Custom objects
Asana
Salesforce
8.3
Scripting environment
Asana
Salesforce
7.5
API for custom integration
Asana
Salesforce
7.8

Security

Asana
Salesforce
8.7
Single sign-on capability
Asana
Salesforce
8.8
Role-based user permissions
Asana
Salesforce
8.6

Social CRM

Asana
Salesforce
7.0
Social data
Asana
Salesforce
7.1
Social engagement
Asana
Salesforce
6.9

Integrations with 3rd-party Software

Asana
Salesforce
7.8
Marketing automation
Asana
Salesforce
8.3
Compensation management
Asana
Salesforce
7.3

Platform

Asana
Salesforce
7.5
Mobile access
Asana
Salesforce
7.5

Pros

  • Fast: Unlike other PM platforms I've used, Asana is very fast. In fact, it's so fast that when you leave a comment on a task, anyone else looking at that task at the same time will actually see updates as you type. You can easily move tasks into different projects by dragging and dropping. There is no lag time between opening new projects and tasks. Everything seems to load instantaneously.
  • Intuitive: Asana doesn't have a steep learning curve. The default view is list-based. Your team will have no problem learning how to add new tasks, use the WYSIWYG editor, or assign tasks. Use familiar commands like "@" to tag a follower on a task.
  • Keyboard shortcuts: The keyboard shortcuts are incredibly helpful. Simply press enter to enter a new task, tab+backspace to delete, use familiar copy/paste and undo commands, and much more. PMs with a lot to juggle will appreciate the shortcuts.
  • My Tasks: The "my tasks" view provides a single, centralized location for you to see everything on your plate. Use section headings and drag and drop tasks to re-order. I use this to prioritize my week. It helps me focus on what's really important.
  • Searchability: The search in Asana is intuitive. Our task backlog dates back three years, and I can still almost always find what I'm looking for via a simple keyword search. Projects are archived, not deleted, so I always feel like my historical information is safe.
  • Flexibility: Projects can be set up as a waterfall/list view or as kanban. This product should work well for teams with different styles.
  • Integrations: Asana integrates with everything. There's a great Slack integration, but my favorite is the Instagantt integration. Using Instagantt in tandem with asana is a super easy way to create attractive digital project calendars.
Elizabeth Remaklus profile photo
  • Salesforce.com is easily customizable and offers the flexibility needed to manage all companies whether small or large.
  • Salesforce.com is always releasing cutting edge technology which affords small businesses with access to the same technological benefits as small companies.
  • Salesforce.com has become so widely used that it helps when hiring folks because in many cases they've had some exposure to the technology.
Irene Chivily Von Toussaint profile photo

Cons

  • It's not that easy to change or update the name of the title. You need to click the arrow down button beside the title to edit. I believe it should be easier like just click on the current title and change it.
  • I would like Asana to put a feature like Facebook and LinkedIn where you know who's online and who's not online. Because if the person-in-charge is online you can communicate with him real time rather than waiting for him to respond later on.
  • I would be glad too if they add a voice call or video call feature so that if you have concerns and the person you would like to talk to is online you can speak with him right away. Some comments or revisions just needs to be explained through a call to eliminate misunderstandings.
Brent Lionel Mausisa profile photo
  • I'd like to see more flexibility with reporting (at not such a high cost). There are many dashboard products on the market which are free and offer better dashboard capapbilities then Salesforce does.
  • The focus on small businesses is still lacking. Understanding it's hard to scale, I'd like to see more vertical concentration in the small business area.
  • Along with more focus on small businesses, I think it would be really beneficial to Salesforce to have better focus on customer success as it related to small businesses.
Irene Chivily Von Toussaint profile photo

Likelihood to Renew

Asana10.0
Based on 32 answers
I had a positive experience with it. It was easy to learn and my team really enjoyed collaborating it and assigning projects through this tool. If I could get all staff involved and provide incentives for all of us to use the tool, we would be probably 2x more efficient with our productivity. Everyone has their own tools to manage projects but we should stick to just one tool like Asana.
No photo available
Salesforce10.0
Based on 48 answers
Our account rep is very helpful - she's even visited our office to get a better understanding of how we're using Salesforce and has been helpful in recommending other ways we can use it to increase efficiencies. Cases submitted to the support team are generally resolved in a timely manner. Salesforce is also open about what items are being updated or added in each major release. I find that communication very nice from such a large, global organization.
Carissa Crittenden profile photo

Usability

Asana6.0
Based on 5 answers
This is the best task management App for teams I have used
Ronen Soreq profile photo
Salesforce8.0
Based on 34 answers
Because there's no other comparable solution in the market which offers the same level of flexibility to customize. There's usually quite a trade off between easy and flexible, with Salesforce you get enough of both.
Irene Chivily Von Toussaint profile photo

Reliability and Availability

Asana8.4
Based on 2 answers
Working with Asana on a daily basis
Ronen Soreq profile photo
Salesforce9.8
Based on 27 answers
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
Kyle Dugger profile photo

Performance

No score
No answers yet
No answers on this topic
Salesforce9.0
Based on 18 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk profile photo

Support

Asana8.3
Based on 2 answers
They don't fix everything, but they have certainly gone the extra mile for us. When we were frustrated with a recent change that altered our default view of every project, changing it from all projects being visible to just incomplete projects being visible, they wrote a custom script to change all of our default views back for us, so we didn't have to manually click 3,000 times (we have over a thousand projects).
No photo available
Salesforce4.9
Based on 30 answers
Customer services was friendly. For development objects and for business process adjustments, you are better served by a 3rd party Salesforce consulting partner.
Rob Gottschalk profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Salesforce7.9
Based on 11 answers
All instructors are Salesforce certified. If you have done any type of customization, then it probably makes more sense to use the consulting partner who implemented your instance of Salesforce for training
Rob Gottschalk profile photo

Online Training

No score
No answers yet
No answers on this topic
Salesforce9.1
Based on 15 answers
The premier level of training is capable of preparing any individual from infant user, to technical architect. That is not hyperbole.
Kyle Dugger profile photo

Implementation

No score
No answers yet
No answers on this topic
Salesforce9.4
Based on 16 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand Salesforce's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the Salesforce dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk profile photo

Alternatives Considered

Trello is really just more on boards and the con with that is if you list lots of task under one headboard some tasks are buried from the view since the boards are a bit big. I like the list feature of Asana, especially for project management. Trello on the other is a great platform for creative projects like graphics, book covers, and others since if you attached the file to board you can easily view the image. Asana though on my part allows me more freedom and more creativity since it has more features like calendar and priority level. Basecamp is more of casual way of arranging task. I don't like it that much.
Brent Lionel Mausisa profile photo
Salesforce is MUCH better than what we were previously using. For one, Saleslogix isn't a SaaS product - you're completely tied to what PC your user creds are installed on. Second, searching for records is nearly impossible in Saleslogix - you have to exactly type something how it's named in the system, and that's really hard to do when you have some people entering it as "A B C Company" and "ABC Co" - it was very gross and also impossible to manage dupes.
Carissa Crittenden profile photo

Collaboration and Sharing

No score
No answers yet
No answers on this topic
Salesforce8.3
Based on 5 answers
They have a chatter function which is great! You can easily create group dashboards and reports.
Stratford Canning profile photo

Data Integration

No score
No answers yet
No answers on this topic
Salesforce8.4
Based on 5 answers
It’s real-time, quick access, and easily compatible with over systems.
Stratford Canning profile photo

Scalability

Asana8.2
Based on 1 answer
I used this tool on a daily basis at work and it runs as a solid rock
Ronen Soreq profile photo
Salesforce10.0
Based on 2 answers
Salesforce has the unique ability to scale to new products and offerings quickly growing with your enterprise.
Todd Duclos profile photo

Return on Investment

  • Increased employee efficiency
  • Successful product rollouts
  • Negative impact: when not utilized correctly, employees can be overwhelmed and not actively participate on Asana.
No photo available
  • Better overall understanding of the full client experience as a lead moves through the process. It is really nice to have our internal teams using the same system and we can track how long it takes to move through each phase
  • Collaboration among teams has greatly increased with Chatter. Our remote users have no lag time when sharing updates or files, and our handoff from sales to services is primarily done via the chatter feed
Joy Wallis profile photo

Pricing Details

Asana

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
8.33*
1.  per user per month
Additional Pricing Details
Asana is always free for teams of up to 15 people.

Salesforce

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details