What users are saying about

Asana

Top Rated
734 Ratings

Zendesk

Top Rated
411 Ratings

Asana

Top Rated
734 Ratings
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Score 8.2 out of 101

Zendesk

Top Rated
411 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.3 out of 101

Add comparison

Likelihood to Recommend

Asana

I can not be happier. My team was using Basecamp but we outgrew it. We moved to Teamwork and clients stopped using it and so did my team. We were in Teamwork for just a month and decided we needed something better. We then found Asana and it has been a breeze since. My team was far happier and ready to use it and my clients started interacting with it again. It is simple to use, yet very powerful
Barbara Carneiro profile photo

Zendesk

Zendesk is a really good ticketing platform, but if one of your primary goals with a support solution is to better understand and connect with our customers, Zendesk may not be the best solution. The difficulty with getting historical context about the tickets that are submitted, and the lack of a customer profile to really provide real-time insight into how customers feel about their support experience or just overall sentiment about the organization, are a few of the reasons you may want to consider a more robust solution.
Carmen Johnson profile photo

Feature Rating Comparison

Project Management

Asana
7.8
Zendesk
Task Management
Asana
9.0
Zendesk
Resource Management
Asana
8.3
Zendesk
Gantt Charts
Asana
6.5
Zendesk
Scheduling
Asana
8.6
Zendesk
Workflow Automation
Asana
7.5
Zendesk
Team Collaboration
Asana
8.8
Zendesk
Support for Agile Methodology
Asana
8.5
Zendesk
Support for Waterfall Methodology
Asana
8.5
Zendesk
Document Management
Asana
6.7
Zendesk
Email integration
Asana
6.9
Zendesk
Mobile Access
Asana
8.0
Zendesk
Timesheet Tracking
Asana
6.1
Zendesk
Change request and Case Management
Asana
8.4
Zendesk
Budget and Expense Management
Asana
7.1
Zendesk

Professional Services Automation

Asana
6.2
Zendesk
Project & financial reporting
Asana
5.5
Zendesk
Integration with accounting software
Asana
6.8
Zendesk

Incident and problem management

Asana
Zendesk
8.2
Organize and prioritize service tickets
Asana
Zendesk
8.9
Expert directory
Asana
Zendesk
7.3
Subscription-based notifications
Asana
Zendesk
7.5
ITSM collaboration and documentation
Asana
Zendesk
7.3
Ticket creation and submission
Asana
Zendesk
9.3
Ticket response
Asana
Zendesk
9.1

Self Help Community

Asana
Zendesk
8.0
External knowledge base
Asana
Zendesk
8.2
Internal knowledge base
Asana
Zendesk
7.9

Multi-Channel Help

Asana
Zendesk
8.1
Customer portal
Asana
Zendesk
8.2
IVR
Asana
Zendesk
7.4
Social integration
Asana
Zendesk
7.7
Email support
Asana
Zendesk
9.0
Help Desk CRM integration
Asana
Zendesk
8.3

Pros

  • Asana does organizing and keeping track of tasks really well. It has smart views which allow you to see and customize a smart view for tasks such as recently completed, sort by deadline, sort by assignee etc.
  • Asana does a good job of allowing people to collaborate. The fact that I can comment and ask question on other people's task is very helpful to me. This removes the need of multiple emails in a way that everyone in the organization or part of the team can see it. Being able to add attachment is also really helpful.
  • Asana does an incredible job of setting privacy and securing my tasks such that tasks in one team of the organization cannot be viewed by others. I can decide to make it publis or private. This is very useful as it allows me to keep tasks secure and effective at the same time.
No photo available
  • Zendesk provides the ultimate platform for providing your users with the channels they need to contact you for any reason - support, feature requests, product questions, and more. With Facebook and Twitter integration, email and web based implementations, and now even mobile capabilities, our users can contact us from anywhere.
Chase Sheaffer profile photo

Cons

  • Smoother integration with common office suites (MS Office or Google Enterprise Apps)
  • Gantt chart function for project scheduling / timelines
  • A design / layout review section or feature to better suit creative agencies
No photo available
  • Login can get hung at times.
  • More options with contacts.
  • The ability to see in-use API keys instead of needing to create a new one.
Kris Lambert profile photo

Likelihood to Renew

Asana10.0
Based on 32 answers
I can't find a glaring flaw within Asana. It does what it is supposed to do, and for free for up to 15 people. I really can't complain. Nitpicking I can do, but not really complain. It's just one of those things where if you took it away from someone, they would immediately feel less connected to their team (online) and feel less productive
Madina Gildenberg profile photo
Zendesk10.0
Based on 37 answers
We receive a ton of value for the cost, and Zendesk continues to innovate. The ease of use for my clients is so important, and they find the system simple to use.
Cynthia Balusek profile photo

Usability

Asana6.0
Based on 5 answers
Lots of useful features, if you can learn how to use them and actually implement it across enough of the team to adapt it
No photo available
Zendesk9.0
Based on 13 answers
It is easy to use. There is nothing complicated. I trained all 80 of my area managers is 1 day and provided updated, tips, and changes regularly.
Jonathan Hatch profile photo

Reliability and Availability

Asana8.4
Based on 2 answers
Working with Asana on a daily basis
Ronen Soreq profile photo
Zendesk8.6
Based on 13 answers
Downtime does happen. but not that often
Adam McCurdy profile photo

Performance

No score
No answers yet
No answers on this topic
Zendesk8.0
Based on 10 answers
Zendesk works most of the time, with little need to contact support for help
James Weatherly profile photo

Support

Asana8.3
Based on 2 answers
They don't fix everything, but they have certainly gone the extra mile for us. When we were frustrated with a recent change that altered our default view of every project, changing it from all projects being visible to just incomplete projects being visible, they wrote a custom script to change all of our default views back for us, so we didn't have to manually click 3,000 times (we have over a thousand projects).
No photo available
Zendesk10.0
Based on 17 answers
Lower rating just because they only do general support via support tickets.
Joe London profile photo

Online Training

No score
No answers yet
No answers on this topic
Zendesk7.9
Based on 9 answers
Training was useful and provided us with the resources needed to take our helpdesk to the next level.
Joe London profile photo

Implementation

No score
No answers yet
No answers on this topic
Zendesk9.0
Based on 17 answers
There is not a lot of implementation, it's all setup and you just start using it. We did do some email to ticket setup and that worked really well. The only thing that didn't work for us was the Salesforce integration, maybe your mileage will vary.
Rob Sherman profile photo

Alternatives Considered

We “beta” tested several softwares across our company. Asana was a great fit for our small corporate team. But when we rolled it out company wide, it didn’t stick. We eventually ended up using Airtable - which has worked out well for us.
Tyler Collum profile photo
Zendesk was a lot more user-friendly than Service Cloud or Desk.com. We ultimately chose Zendesk for that reason. We felt like all of the platforms we were considering were going to be able to help us accomplish our main goal of handling inbound support tickets, but we felt that Zendesk could do more for us in the long run.
Greg Larsen profile photo

Scalability

Asana8.2
Based on 1 answer
I used this tool on a daily basis at work and it runs as a solid rock
Ronen Soreq profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Asana has allowed our team to improve out ability to complete tasks in a timely manner so it has to have been a benefit. I really don't see it being a hinderance in any manner.
Kelly Reumann profile photo
  • Working with Zendesk provides fast responses to clients and request resolution that helps to provide timely service for our clients.
Kris Lambert profile photo

Pricing Details

Asana

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
8.33*
1.  per user per month
Additional Pricing Details
Asana is always free for teams of up to 15 people.

Zendesk

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details