What users are saying about

Ascentis HR<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

175 Ratings

syncHR

4 Ratings

Ascentis HR<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

175 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 6.6 out of 101

syncHR

4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 6 out of 101

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Likelihood to Recommend

Ascentis HR

I would recommend the HR system over the Payroll system 10x over. The payroll system has many more glitches and workarounds; however, if you are like our organization you want an integrated product. If you are a smaller organization and have the time to reverify the report information, I would recommend the HR piece. The ESS system is a strong positive for us!
No photo available

syncHR

syncHR is designed for mid to large size companies, typically 200-2000 employees. Any organization that has a strong reporting need and/or a complicated payroll process could benefit from the unique features built into the platform
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Feature Rating Comparison

Human Resource Management

Ascentis HR
7.2
syncHR
9.4
Employee demographic data
Ascentis HR
7.9
syncHR
9.0
Employment history
Ascentis HR
7.7
syncHR
10.0
Job profiles and administration
Ascentis HR
7.4
syncHR
9.0
Workflow for transfers, promotions, pay raises, etc.
Ascentis HR
7.1
syncHR
10.0
Organizational charting
Ascentis HR
5.8
syncHR
10.0
Organization and location management
Ascentis HR
7.1
syncHR
10.0
Compliance data (COBRA, OSHA, etc.)
Ascentis HR
7.1
syncHR
8.0

Payroll Management

Ascentis HR
7.4
syncHR
9.4
Pay calculation
Ascentis HR
7.8
syncHR
10.0
Support for external payroll vendors
Ascentis HR
7.2
syncHR
Benefit plan administration
Ascentis HR
7.2
syncHR
9.0
Direct deposit files
Ascentis HR
8.2
syncHR
10.0
Salary revision and increment management
Ascentis HR
7.5
syncHR
10.0
Reimbursement management
Ascentis HR
6.2
syncHR
8.0

Leave and Attendance Management

Ascentis HR
7.5
syncHR
9.0
Approval workflow
Ascentis HR
7.5
syncHR
9.0
Balance details
Ascentis HR
7.3
syncHR
9.0
Annual carry-forward and encashment
Ascentis HR
7.5
syncHR
9.0

Employee Self Service

Ascentis HR
7.6
syncHR
9.2
View and generate pay and benefit information
Ascentis HR
8.0
syncHR
10.0
Update personal information
Ascentis HR
8.4
syncHR
10.0
View company policy documentation
Ascentis HR
7.4
syncHR
9.0
Employee recognition
Ascentis HR
7.0
syncHR
8.0
View job history
Ascentis HR
7.3
syncHR
9.0

Asset Management

Ascentis HR
7.0
syncHR
10.0
Tracking of all physical assets
Ascentis HR
7.0
syncHR
10.0

HR Reporting

Ascentis HR
6.2
syncHR
10.0
Report builder
Ascentis HR
6.7
syncHR
10.0
Pre-built reports
Ascentis HR
6.4
syncHR
10.0
Ability to combine HR data with external data
Ascentis HR
5.5
syncHR
10.0

Onboarding

Ascentis HR
6.6
syncHR
10.0
New hire portal
Ascentis HR
6.9
syncHR
10.0
Manager tracking tools
Ascentis HR
6.3
syncHR
10.0

Performance and Goals

Ascentis HR
6.1
syncHR
9.0
Corporate goal setting
Ascentis HR
6.2
syncHR
9.0
Individual goal setting
Ascentis HR
6.4
syncHR
9.0
Line-of sight-visibility
Ascentis HR
5.9
syncHR
9.0
Performance tracking
Ascentis HR
6.0
syncHR
9.0

Performance Management

Ascentis HR
6.0
syncHR
8.4
Performance plans
Ascentis HR
6.0
syncHR
9.0
Performance improvement plans
Ascentis HR
5.9
syncHR
9.0
Review status tracking
Ascentis HR
6.3
syncHR
8.0
Review reminders
Ascentis HR
6.1
syncHR
8.0
Multiple review frequency
Ascentis HR
5.4
syncHR
8.0

Succession Planning

Ascentis HR
5.4
syncHR
Create succession plans/pools
Ascentis HR
5.2
syncHR
Candidate ranking
Ascentis HR
5.5
syncHR
Candidate search
Ascentis HR
5.6
syncHR
Candidate development
Ascentis HR
5.3
syncHR

Recruiting / ATS

Ascentis HR
6.8
syncHR
8.9
Job Requisition Management
Ascentis HR
6.8
syncHR
9.0
Company Website Posting
Ascentis HR
7.1
syncHR
9.0
Publish to Social Media
Ascentis HR
7.0
syncHR
9.0
Job Search Site Posting
Ascentis HR
6.7
syncHR
9.0
Duplicate Candidate Prevention
Ascentis HR
6.6
syncHR
8.0
Applicant Tracking
Ascentis HR
7.0
syncHR
9.0
Notifications and Alerts
Ascentis HR
6.4
syncHR
9.0

Pros

  • Implementation - You work one on one with a specialist to help build and customize each module. They are patient, supportive, and very helpful.
  • Customization - There were few (if any) things I asked for that couldn't be customized. They really do work with you to make the system work for you.
  • Support - If/when an issue arises, you are met with immediate response and rectification. Their dedication to customer service is great.
No photo available
  • Automated retroactive change processing and mid-period rate changes – completely automated with no manual intervention needed - If you ever need to give someone a merit increase and make it retroactive or if an employee is entitled to enroll in health benefits on their first day employment but has 30 days to enroll, syncHR will automatically handles these retro changes.
  • A single application designed from the ground up that gives equal weight to HR, payroll, and benefit functions - syncHR is designed as a true unified solution with no back-end mainframes or separate front-ends vs backends. Everything is processed real-time in the cloud which has eliminated all discrepancies.
  • Customer Service - syncHR provides a designated account manager as your single point of contact. Since the The StaffWell Group is a 24/7 business, I needed a company that was available when I needed them. syncHR delivered with 24/7 emergency support.
  • Event-driven employee self service - Other systems we have used rely on employees to make the correct choices as to what is required when completing an employee initiated transaction. With syncHR, the system always directs the employee to the next step reducing both errors and calls to our support staff. I believe this is also the reason why we had a 40% increase in the adoption of ESS.
  • Dynamic Security & Workflows - syncHR has no static pages which allows security and workflows to be updated automatically whenever a change is made. This has virtually eliminated the time and effort required from HR to manually update workflows to the correct personnel.
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Cons

  • Remote Desktop - Logging in via remote desktop can be a bit cumbersome. I understand they are working towards a web-based application which I can't wait to see.
  • Electronic data transfer - One of the reasons we wanted to use Ascentis was to take advantage of automatic transition to our benefits carriers. We are 6 months in and still having issues. For example, the feed that goes to our COBRA provider every Friday keeps going over in an encrypted manner in which our provider cannot accept. Despite many communications between them, they resolve one week and go back to the same encryption the following week. As a result, I have to double check the things that should be "automatic".
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  • Learning Management System- syncHR currently does not offer an LMS system. They only track and report training dates, licenses and certifications.
  • Although syncHR is a global solution it is somewhat limited to tracking employee headcount, HR documents, paperless on boarding and benefit information. There is no international payroll option like the one they provide for domestic employees. Although the system can handle multiple languages and currencies, I would like to see a global payroll option.
  • Succession Planning - syncHR provides little functionality for succession planning. The system can track budgets vs actuals, goals and ratings but does not offer a true succession planning module
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Likelihood to Renew

Ascentis HR5.3
Based on 8 answers
This rating would be a 10 if it were not for some issues we have been having recently with the benefit carrier connections. The carrier connections are critical for us so how these issues are resolved will be key in our renewal decision.
Kelly C. Neill, SPHR profile photo
No score
No answers yet
No answers on this topic

Usability

Ascentis HR7.0
Based on 7 answers
The system is intuitive and user friendly. My only concern is when it is time to create benefit plans for end of year open enrollment, I will need a refresher on all the great things I learned. The beauty of this is that they maintain a video library so you can walk through the steps as a refresher and then contact customer support with any specific questions. They truly give you the tools to make it easy.
No photo available
syncHR10.0
Based on 1 answer
Overall the system is very easy to navigate but more importantly my employees find it so easy to use. The percentage of employees who now use ESS went up by 40%
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Support

Ascentis HR7.3
Based on 85 answers
With most issues, Ascentis support is very responsive and helpful, however when the issue is one that requires technical review and/or support, there is rarely any follow-up or response. The issues with the electronic transmittal of benefit information to carriers was one that after 1.5 years has yet to be resolved and follow-up from Ascentis on the status has been minimal. I have only receive information after repeated complaints were filed and escalated to top management.
Kelly C. Neill, SPHR profile photo
syncHR9.0
Based on 1 answer
Whenever we need support our designated account manager is there to provide answers for us. If she doesn't have or know the answer, additional support is provided via a service matter expert in that field. Support hours are 24/7
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In-Person Training

Ascentis HR8.0
Based on 1 answer
First, to clarify our "in-person" training was done mainly through Web-X meetings and conference calls. It was the closest thing we got to as far as an "in-person" training for this software. However, for the large majority of it, this type of training worked out well. We were able to share our screens and the trainer was able to share his/her screen. We could follow along with what we were doing in our database in real time and see how different functions worked and how manipulating our information could produce different results. It was also nice in that it provided for real-time results if something hadn't been coded correctly or we were having issues as to why something wasn't working the way we thought it should be. However, it did have some downsides in that we often had to rely on a conference phone and that made it difficult to hear people on both sides. Also, sometimes the trainers had internet difficulties when working from home and that caused issues with the WebX meetings.
Jennifer Steffens profile photo
No score
No answers yet
No answers on this topic

Online Training

Ascentis HR6.0
Based on 2 answers
Ascentis HR has a number of online training videos to watch on a number of different topics. I gave it a lower rating because there is not much interactivity with the videos and it seems to cater to really only one or two learning styles. Plus, one has to be pretty motivated to go to a separate area to access the videos and then pull up a specific one to watch it and then learn. From my experience, people know that they are there, many just don't take the time and effort to go find them and actually watch them - especially since the username and password are different from their normal username and password.
Jennifer Steffens profile photo
syncHR10.0
Based on 1 answer
Training was very well done and thorough
No photo available

Implementation

Ascentis HR7.0
Based on 3 answers
Don't skip steps. The customer support for Ascentis HR left it up to us how far we wanted to go with implementation of benefits for example. I was very glad that I elected to go into the detail implementation that I did rather than just doing the basics and waiting until later to complete the process.
Kelly C. Neill, SPHR profile photo
syncHR9.0
Based on 1 answer
During the first few weeks of implementation it is important to have all key members participate in meetings. Finance, HR, Payroll and Benefits should be involved from the early stages to ensure that the solution is designed to meet your specific requirements. Since syncHR personalizes their solution for each company a few wrong steps early on regarding the design we wanted caused us to spend extra time later. The more info you provide syncHR upfront the better they can take all of your rules and needs into account from day one. In our case, finance did not get involved right away and therefore some of the items that we needed for our GL needed to be re-done. SyncHR was very accommodating though as they spent extra time with us to update some of the allocations so that finance got what they needed
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Alternatives Considered

1. Customer Service - listens to clients (per our due diligence during evaluation phase and own experience thereafter)2. System ability to interface with in-house systems. (Other vendors evaluated could not guarantee success.)3. Report Writing - prewritten + ad hoc. User-friendly. Payroll staff could write. Freeing up IT resource time. (+ Payroll more self-sufficient)4. Import/Export Capabilities. (Not all systems are equal)5. Garnishment / Third Party Check module. (Had vision from prior in-house system, this was the only vendor that had what we wanted in this area.)6. Employee satisfaction with increased payroll department efficiency and Ascentis Employee Self-Service.
Dottie Abston, CPP profile photo
As I mentioned I have used UltiPro, ADP, Ceridian as well as several others and none of them seem to offer half of the functionality and service that syncHR provides. Although we had some problems from time to time, I hold companies in high regard by how they resolve these problems. It's a comfort knowing that my HCM provider truly cares about me and my business so if for no other reason than this, I feel syncHR is far and away the best system I have used. The system works as advertised which is all I could ask for
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Return on Investment

  • By consolidating recruiting, onboarding, and HR functions to one system we have been able to save money and time.
  • One of our business objectives is to concentrate on being on the leading edge of technology. Ascentis does this.
  • Ascentis has allowed us to avoid hiring one more person for HR.
Peter Plambeck profile photo
  • Due to complexity of our payroll, it would typically take us almost 3 full days to verify hours and perform retro changes before actually running payroll. With so many retroactive changes and manual calculations it was a time consuming and error prone process. With syncHR, the accuracy of payroll has increased tremendously and the amount of time we now spend preparing to process payroll decreased to less than 4 hours per week. All approved time seamlessly moves from the T&A module into payroll and all retro transactions are automatically processed.
  • When I initially selected syncHR I was a little hesitant because I never heard of them before and was concerned about their viability as a company and customer service. Several years later I'm happy to say that syncHR has provided better support than any of the better know competitors ever did.
  • Although no system is ever perfect, overall syncHR has exceeded most of my expectations. The sales and implementation process was wonderful, the salesperson was responsive and did not oversell what the system could do.
  • Training & Implementation - syncHR spent a considerable amount of time learning my business rules in order to build the system to meet my requirements. Training was provided on all aspects of the system until my team felt comfortable enough to handle things on their own. I never felt as though we had a set number of hours of training or that our questions, no matter how redundant or simple were a bother to them.
No photo available

Screenshots

Pricing Details

Ascentis HR

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Ascentis HR Editions & Modules
Ascentis HR
Additional Pricing Details

syncHR

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
Varies*
1.  Based on employer size and complexity
syncHR Editions & Modules
syncHR
Edition
syncHR v5.9
Varies1
1. Per User per Month
Additional Pricing Details
SyncHR charges a one-time implementation fee plus a PEPM fee. All charges are based on employer size and complexity.