What users are saying about

Ascentis HR<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

175 Ratings

UltiPro<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
717 Ratings

Ascentis HR<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

175 Ratings
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Score 6.6 out of 101

UltiPro<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
717 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.5 out of 101

Add comparison

Likelihood to Recommend

Ascentis HR

I would recommend the HR system over the Payroll system 10x over. The payroll system has many more glitches and workarounds; however, if you are like our organization you want an integrated product. If you are a smaller organization and have the time to reverify the report information, I would recommend the HR piece. The ESS system is a strong positive for us!
No photo available

UltiPro

Global companies, companies with employees over 100, multistate employers and anybody looking to improve their HRIS system. Companies with only a few employees would not be best suited for this product as I think it is meant for mid-large size companies. Ultipro also offers a lot of support for Canadian companies.
Natalie Ruth Hategan profile photo

Feature Rating Comparison

Human Resource Management

Ascentis HR
7.2
UltiPro
8.4
Employee demographic data
Ascentis HR
7.9
UltiPro
8.9
Employment history
Ascentis HR
7.7
UltiPro
8.5
Job profiles and administration
Ascentis HR
7.4
UltiPro
8.6
Workflow for transfers, promotions, pay raises, etc.
Ascentis HR
7.1
UltiPro
8.3
Organizational charting
Ascentis HR
5.8
UltiPro
7.8
Organization and location management
Ascentis HR
7.1
UltiPro
8.4
Compliance data (COBRA, OSHA, etc.)
Ascentis HR
7.1
UltiPro
8.4

Payroll Management

Ascentis HR
7.4
UltiPro
8.6
Pay calculation
Ascentis HR
7.8
UltiPro
8.9
Support for external payroll vendors
Ascentis HR
7.2
UltiPro
8.4
Benefit plan administration
Ascentis HR
7.2
UltiPro
8.6
Direct deposit files
Ascentis HR
8.2
UltiPro
9.2
Salary revision and increment management
Ascentis HR
7.5
UltiPro
8.8
Reimbursement management
Ascentis HR
6.2
UltiPro
7.8

Leave and Attendance Management

Ascentis HR
7.5
UltiPro
8.3
Approval workflow
Ascentis HR
7.5
UltiPro
8.5
Balance details
Ascentis HR
7.3
UltiPro
8.0
Annual carry-forward and encashment
Ascentis HR
7.5
UltiPro
8.2

Employee Self Service

Ascentis HR
7.6
UltiPro
9.0
View and generate pay and benefit information
Ascentis HR
8.0
UltiPro
9.2
Update personal information
Ascentis HR
8.3
UltiPro
9.4
View company policy documentation
Ascentis HR
7.4
UltiPro
8.9
Employee recognition
Ascentis HR
7.0
UltiPro
8.3
View job history
Ascentis HR
7.3
UltiPro
9.0

Asset Management

Ascentis HR
7.0
UltiPro
8.0
Tracking of all physical assets
Ascentis HR
7.0
UltiPro
8.0

HR Reporting

Ascentis HR
6.2
UltiPro
8.3
Report builder
Ascentis HR
6.7
UltiPro
8.8
Pre-built reports
Ascentis HR
6.4
UltiPro
8.3
Ability to combine HR data with external data
Ascentis HR
5.5
UltiPro
7.9

Onboarding

Ascentis HR
6.6
UltiPro
8.5
New hire portal
Ascentis HR
6.9
UltiPro
8.7
Manager tracking tools
Ascentis HR
6.3
UltiPro
8.4

Performance and Goals

Ascentis HR
6.1
UltiPro
8.3
Corporate goal setting
Ascentis HR
6.2
UltiPro
8.2
Individual goal setting
Ascentis HR
6.4
UltiPro
8.6
Line-of sight-visibility
Ascentis HR
5.9
UltiPro
8.0
Performance tracking
Ascentis HR
6.0
UltiPro
8.6

Performance Management

Ascentis HR
6.0
UltiPro
8.2
Performance plans
Ascentis HR
6.0
UltiPro
8.2
Performance improvement plans
Ascentis HR
5.9
UltiPro
8.1
Review status tracking
Ascentis HR
6.3
UltiPro
8.0
Review reminders
Ascentis HR
6.1
UltiPro
8.1
Multiple review frequency
Ascentis HR
5.4
UltiPro
8.5

Succession Planning

Ascentis HR
5.4
UltiPro
7.9
Create succession plans/pools
Ascentis HR
5.2
UltiPro
7.8
Candidate ranking
Ascentis HR
5.5
UltiPro
7.9
Candidate search
Ascentis HR
5.6
UltiPro
8.2
Candidate development
Ascentis HR
5.3
UltiPro
7.7

Recruiting / ATS

Ascentis HR
6.8
UltiPro
8.3
Job Requisition Management
Ascentis HR
6.8
UltiPro
8.1
Company Website Posting
Ascentis HR
7.1
UltiPro
8.7
Publish to Social Media
Ascentis HR
7.0
UltiPro
8.0
Job Search Site Posting
Ascentis HR
6.7
UltiPro
8.2
Duplicate Candidate Prevention
Ascentis HR
6.6
UltiPro
8.2
Applicant Tracking
Ascentis HR
7.0
UltiPro
8.5
Notifications and Alerts
Ascentis HR
6.4
UltiPro
8.2

Pros

  • The ESS system is great to have for our employees. This takes a lot of time off of HR and provides a pretty seamless experience for my employees when making changes to their address, benefits, viewing their paystub, W2 etc.
  • The new look and feel of the user TimeKeeper interface were much needed. Our system integrates with RFID card readers, which our employees love!
  • Originally we had several issues with our EDI feeds, and their team was willing to step in and help set up new feeds with as many vendors as possible. Although, this should have been working when originally set up when brought to the account managers attention (A. Lisecki - who is amazing) we got on the phone with all parties to find a resolution.
No photo available
  • Employee Self-Service - This is a strength because it is easy to use and allows the user to manage their personal information.
  • Business Intelligence Reporting - The IBM Cognos solution used is robust and flexible and is easy for someone with BI experience to create and manage custom reports.
  • Adding a new hire to the system - This process is simple and easy and value rules can be used to make this even simpler.
Robert W. Staples, III., P.E. profile photo

Cons

  • I really can't say that Ascentis needs to improve at this point. It's a great system for organizations who want a full-bodied system without the expense and downtime of implementation and training.
Dawn Haag-Hatterer, JD profile photo
  • I wish their reporting was more of a dashboard approach where they put some standard reports with charts and graphs available with a click of button. They offer a lot of capabilities to build your own reports but it can really end up taking a lot of time to build a report.
  • Some of the tasks are not as streamlined as I think they should be. For example, when someone on our team processes a job change where the work location also changes, they have to first fill out the 'Change Job' function and then have to switch to go to another tab to change the employee's location. But it's just about switching tabs, the 'Change Job' function is effective dated and the work location will automatically post to the employee's history. This results in a current dated line item in the employee's history and then when the 'Change Job' gets approved with a date that is backdated (very common) the request would not go through due to a date in the history being greater than the date of the job change.
  • Their Org Charting feature is not very user friendly when trying to print or export to a workable format. (I hear they are working on this though! :)
Jill Schwebach profile photo

Likelihood to Renew

Ascentis HR5.3
Based on 8 answers
This rating would be a 10 if it were not for some issues we have been having recently with the benefit carrier connections. The carrier connections are critical for us so how these issues are resolved will be key in our renewal decision.
Kelly C. Neill, SPHR profile photo
UltiPro9.3
Based on 164 answers
Meets all of our current and anticipated needs. Exceed expectations with performance.
Patti Hopkins, SHRM-SCP profile photo

Usability

Ascentis HR7.0
Based on 7 answers
Overall, it is fairly usable for the average user as long as he/she is at a computer, laptop or a larger tablet and has the ability to view the employee self-service webpage on an internet browser. Because it does not have an app or other mobile interfaces right now, it makes it difficult for it to be useful for most of our employee population who utilize their phones to access the internet. As for the HR professional who would be also working on this interface, it is somewhat easy as about two-thirds of the screens are fairly user-friendly and easy to navigate. Nevertheless, it still leaves about one-third of them that are not as user-friendly and would require more technical knowledge to figure out how to best use them.
Jennifer Steffens profile photo
UltiPro8.5
Based on 89 answers
Incredibly happy with the functionality of Ultimate and excited for the direction they are going in. With custom built programs that work seamlessly throughout the platform, most organizations will not have a need for anything third party.
Daniel Eagen, PHR profile photo

Reliability and Availability

Ascentis HR8.0
Based on 2 answers
No answer on this topic is available.
UltiPro8.9
Based on 57 answers
I've found Ultipro to be completely reliable. Outages are typically planned to occur on weekends and only once did I have connections issues connecting Citrix to the server where our environment was housed, but within the hour connection was restored. I think that's a pretty good track record, considering I've used the suite daily for over three years. Especially when processing payroll--say the internet goes down in the middle of you performing a task... Ultipro is able to recognize that a connection error occurred and quickly restores the process that was running, avoiding lost productivity.
Juan Osegueda profile photo

Performance

Ascentis HR8.0
Based on 1 answer
No answer on this topic is available.
UltiPro9.3
Based on 52 answers
The complaint I got from the staff and the managers is that the system was not user friendly and that it was a little difficult to navigate the process and follow through with the set goals and process that were established. I believe that if the people using the system have problems with the system, they will not use it. That is the problem.
James Youquoi profile photo

Support

Ascentis HR7.3
Based on 85 answers
When you get someone on the phone the support is great; the problem is at times, there isn't anyone that is answering the phones so you are waiting for a call or email back. This is why a manual would be nice.
Tina Cella profile photo
UltiPro8.0
Based on 211 answers
With our prior Payroll/HR software, we could reach a support person with one call. We had a dedicated team assigned to our account. Ultimate uses a case system whereby you must enter a case (support ticket) and wait for a call back on that case. (NOTE: they do offer a direct line for payroll processing emergencies). But sometimes you just need to reach a person to ask a quick question or two so you can move on with your work. Not having that ability is a very big negative. You are given contact information for all of your support reps (you receive a support rep for each area of UltiPro that you use). However, they never answer your call or email in a timely manner. I will say, however, since going LIVE with UltiPro in December 2013, support has improved. It used to be much worse.
Sharon Hower profile photo

In-Person Training

Ascentis HR8.0
Based on 1 answer
First, to clarify our "in-person" training was done mainly through Web-X meetings and conference calls. It was the closest thing we got to as far as an "in-person" training for this software. However, for the large majority of it, this type of training worked out well. We were able to share our screens and the trainer was able to share his/her screen. We could follow along with what we were doing in our database in real time and see how different functions worked and how manipulating our information could produce different results. It was also nice in that it provided for real-time results if something hadn't been coded correctly or we were having issues as to why something wasn't working the way we thought it should be. However, it did have some downsides in that we often had to rely on a conference phone and that made it difficult to hear people on both sides. Also, sometimes the trainers had internet difficulties when working from home and that caused issues with the WebX meetings.
Jennifer Steffens profile photo
UltiPro9.9
Based on 68 answers
We had in person training for UltiPro Time & Attendance. The facilitator was a newer trainer and that reflected in the class. This would probably not be the normal experience in other classroom trainings
Sharon Hower profile photo

Online Training

Ascentis HR6.0
Based on 2 answers
Ascentis HR has a number of online training videos to watch on a number of different topics. I gave it a lower rating because there is not much interactivity with the videos and it seems to cater to really only one or two learning styles. Plus, one has to be pretty motivated to go to a separate area to access the videos and then pull up a specific one to watch it and then learn. From my experience, people know that they are there, many just don't take the time and effort to go find them and actually watch them - especially since the username and password are different from their normal username and password.
Jennifer Steffens profile photo
UltiPro9.3
Based on 158 answers
They have quite the selection in their Ulti University. If you need knowledge, they have a live online class to help you. I've taken about half of all courses that are offered and they have helped my Ultipro experience tremendously. The classes are interactive so you have lessons to do as the class goes on and you also recieve a manual for later reference.
Rose Petty profile photo

Implementation

Ascentis HR7.0
Based on 3 answers
Don't skip steps. The customer support for Ascentis HR left it up to us how far we wanted to go with implementation of benefits for example. I was very glad that I elected to go into the detail implementation that I did rather than just doing the basics and waiting until later to complete the process.
Kelly C. Neill, SPHR profile photo
UltiPro8.6
Based on 69 answers
The implementation project is aggressive but achievable. Ultimate provides great support for this effort. Consider the project plan and make sure you have the internal resources available to support it before you begin. Consider the timing of the implementation plan. If you purchase optional modules, consider taking a break after CORE implemenentation before beginning another activation project (to give your staff time to recover). Consider the deployment timing to coincide with the beginning of your fiscal year (it is not required but it will make some balance-forward calculations easier). For now, consider deploying the optional modules after Ultimate has finished bringing them in-house. Engage your benefits vendors early in the process to allow time to develop the automatic feeds from Ultipro.
Trey Teich profile photo

Alternatives Considered

The user adaptability of Ascentis is far superior to other HRIS I have used. The ability for the user to taylor the system to the specific needs of the company is by far the biggest selling point of the system. Additionally, the reporting feature which allows the user to pull data from any field in the system, even customized fields, is extremely attractive and not common with other HRIS
Kelly C. Neill, SPHR profile photo
The ADP system we used was really old and everything had to be done in multiple steps. The reporting features were very limited and scheduling was not an option. Also they did not offer some of the other modules and provide a seamless solution. ADP customer service was hit and miss whereas UltiPro customer service is excellent.
Dawn Stone profile photo

Scalability

Ascentis HR5.0
Based on 1 answer
No answer on this topic is available.
UltiPro8.8
Based on 77 answers
Grown from 500 staff to 800 users with out having to increase support staff
Gregg Paulk profile photo

Return on Investment

  • Improved employee communication and customer service. Empowered employees to keep their own data current and relevant
  • Streamlined the recruiting, benefits administration and onboarding processes to significantly reduce the amount of time required by HR. Reduced the HR staff by 1.5 FTE as a direct result of implementation of Ascentis HR and Ascentis Recruiting.
  • Significantly impacted the companies ability to maintain compliance with Affirmative Action requirements.
Kelly C. Neill, SPHR profile photo
  • ne stop data record management that is unified
  • simplified reporting, data in the hands of HR and the user
  • improved HR and payroll efficiency
  • complete support from Ultimate
Helen Luketic, CHRP profile photo

Pricing Details

Ascentis HR

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Ascentis HR More Information

UltiPro

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

UltiPro More Information