What users are saying about

Ascentis HR

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175 Ratings

Zenefits

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Top Rated
66 Ratings

Ascentis HR

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175 Ratings
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Score 6.6 out of 101

Zenefits

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Top Rated
66 Ratings
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Score 7.4 out of 101

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Likelihood to Recommend

Ascentis HR

There are no deal breakers with Ascentis in my opinion. The system is very flexible and allows for work arounds where limitations exist.Update: In the last year and a half Ascentis has been unable to provide electronic transmittal of benefit information through their system in a timely, accurate and/or consistent manner. This is a key component of any HRIS in my opinion and the failure to provide this feature (which we are paying for) has been a very large disadvantage for our company. If a timely, accurate and consistent automatic transmittal of benefit information to benefit plan providers is important to your organization, I would not recommend Ascentis at this time.
Kelly C. Neill, SPHR profile photo

Zenefits

Zenefits is great for new businesses and smaller teams that need a quick platform to start recording their employees documents and generating reports, payroll and time worked. It is easy to use for a small HR team and helps keep everything in compliance. Larger companies (100 employees or more) might take too much small micromanaging to utilize this system on a regular basis
No photo available

Feature Rating Comparison

Human Resource Management

Ascentis HR
7.2
Zenefits
8.7
Employee demographic data
Ascentis HR
7.8
Zenefits
8.6
Employment history
Ascentis HR
7.7
Zenefits
8.9
Job profiles and administration
Ascentis HR
7.4
Zenefits
8.5
Workflow for transfers, promotions, pay raises, etc.
Ascentis HR
7.1
Zenefits
8.8
Organizational charting
Ascentis HR
5.8
Zenefits
8.6
Organization and location management
Ascentis HR
7.1
Zenefits
8.7
Compliance data (COBRA, OSHA, etc.)
Ascentis HR
7.1
Zenefits
9.0

Payroll Management

Ascentis HR
7.3
Zenefits
8.2
Pay calculation
Ascentis HR
7.8
Zenefits
8.5
Support for external payroll vendors
Ascentis HR
7.2
Zenefits
7.7
Benefit plan administration
Ascentis HR
7.2
Zenefits
8.8
Direct deposit files
Ascentis HR
8.1
Zenefits
8.5
Salary revision and increment management
Ascentis HR
7.5
Zenefits
8.8
Reimbursement management
Ascentis HR
6.2
Zenefits
7.0

Leave and Attendance Management

Ascentis HR
7.5
Zenefits
8.2
Approval workflow
Ascentis HR
7.5
Zenefits
8.5
Balance details
Ascentis HR
7.3
Zenefits
8.5
Annual carry-forward and encashment
Ascentis HR
7.5
Zenefits
7.6

Employee Self Service

Ascentis HR
7.6
Zenefits
8.5
View and generate pay and benefit information
Ascentis HR
8.0
Zenefits
8.8
Update personal information
Ascentis HR
8.3
Zenefits
9.2
View company policy documentation
Ascentis HR
7.4
Zenefits
8.9
Employee recognition
Ascentis HR
7.0
Zenefits
8.2
View job history
Ascentis HR
7.3
Zenefits
7.7

Asset Management

Ascentis HR
7.0
Zenefits
6.5
Tracking of all physical assets
Ascentis HR
7.0
Zenefits
6.5

HR Reporting

Ascentis HR
6.2
Zenefits
8.6
Report builder
Ascentis HR
6.7
Zenefits
8.6
Pre-built reports
Ascentis HR
6.4
Zenefits
8.8
Ability to combine HR data with external data
Ascentis HR
5.5
Zenefits
8.5

Onboarding

Ascentis HR
6.6
Zenefits
9.0
New hire portal
Ascentis HR
6.9
Zenefits
8.9
Manager tracking tools
Ascentis HR
6.2
Zenefits
9.1

Performance and Goals

Ascentis HR
6.1
Zenefits
6.9
Corporate goal setting
Ascentis HR
6.2
Zenefits
7.5
Individual goal setting
Ascentis HR
6.3
Zenefits
7.2
Line-of sight-visibility
Ascentis HR
5.9
Zenefits
6.4
Performance tracking
Ascentis HR
6.0
Zenefits
6.5

Performance Management

Ascentis HR
5.9
Zenefits
6.8
Performance plans
Ascentis HR
6.0
Zenefits
6.8
Performance improvement plans
Ascentis HR
5.9
Zenefits
6.7
Review status tracking
Ascentis HR
6.3
Zenefits
6.9
Review reminders
Ascentis HR
6.1
Zenefits
7.1
Multiple review frequency
Ascentis HR
5.4
Zenefits
6.4

Succession Planning

Ascentis HR
5.3
Zenefits
7.3
Create succession plans/pools
Ascentis HR
5.1
Zenefits
7.0
Candidate ranking
Ascentis HR
5.5
Zenefits
7.1
Candidate search
Ascentis HR
5.5
Zenefits
8.1
Candidate development
Ascentis HR
5.2
Zenefits
6.9

Recruiting / ATS

Ascentis HR
6.8
Zenefits
7.4
Job Requisition Management
Ascentis HR
6.8
Zenefits
7.4
Company Website Posting
Ascentis HR
7.1
Zenefits
6.8
Publish to Social Media
Ascentis HR
7.0
Zenefits
7.6
Job Search Site Posting
Ascentis HR
6.7
Zenefits
7.4
Duplicate Candidate Prevention
Ascentis HR
6.6
Zenefits
7.8
Applicant Tracking
Ascentis HR
7.0
Zenefits
7.6
Notifications and Alerts
Ascentis HR
6.4
Zenefits
7.6

Pros

  • Customer Service is #1. The consistent: turn-around time, accuracy, and abilities of the client representatives is impressive.
  • Ascentis listens to their customers' needs. One of our requests during implementation was rolled out to all clients around the time we went live. Another change we wanted to ESS was implemented overnight for a customer-wide roll-out. Their User Conference in 2013 was most worth-while.
  • The Ascentis Payroll System increased the efficiency of our department. We also increased the satisfaction of our employees and IT Department!
  • The Ascentis Third Party Check system streamlined garnishment deduction accuracy, reporting and payments. (This was one of our RFP points that only Ascentis could accommodate in the fashion desired.)
  • System Import/Export capabilities are very strong and user-friendly. Able to quickly turn-around bonus payrolls, incentive payrolls, adjustment checks for grossing up gift cards, Third Party Sick entries, etc.
Dottie Abston, CPP profile photo
  • On-boarding new hires- allowing newly hired employees to fill in their forms and upload supporting documents saves hours from their first day!
  • Time off tracking- the system auto calculates accrual however your company needs, and makes it easy for employees to manage their sick and vacation use.
  • The Business Intelligence section of Zenefits offers lots of helpful tools that new to HR professionals would find helpful as they set up features and processes for smaller companies.
No photo available

Cons

  • There were some minor "nice to haves" that Ascentis could incorporate into their system for users. Most of these suggestions are being included in their upcoming release of Ascentis Payroll. (So minor, I can't even remember what we suggested.)
  • We ran into only one unique multiple garnishment scenario that required us manually review the one employee. (Very minor, compared to prior vendor system calculations.)
Dottie Abston, CPP profile photo
  • Time off--it's hard for the system to accommodate unique policies
  • Reporting--some of the fields are not customizable
  • Customer Service--some of their reps are very green and aren't familiar with basic HR practices
  • International--It's great for the US but a lot of their compliance and reporting features don't work well for non-US entities.
Sandy Nahra profile photo

Likelihood to Renew

Ascentis HR5.3
Based on 8 answers
This rating would be a 10 if it were not for some issues we have been having recently with the benefit carrier connections. The carrier connections are critical for us so how these issues are resolved will be key in our renewal decision.
Kelly C. Neill, SPHR profile photo
Zenefits7.3
Based on 1 answer
No answer on this topic is available.

Usability

Ascentis HR7.0
Based on 7 answers
As a user of the software for less than a year, we still have much to learn. There are many areas of the software that we are just not completely comfortable with yet. Still much to learn. Several of our employees will be attending the Ascentis training in May, and we are really looking forward to learning more.
Jennifer Lee, CSP profile photo
No score
No answers yet
No answers on this topic

Support

Ascentis HR7.3
Based on 85 answers
With most issues, Ascentis support is very responsive and helpful, however when the issue is one that requires technical review and/or support, there is rarely any follow-up or response. The issues with the electronic transmittal of benefit information to carriers was one that after 1.5 years has yet to be resolved and follow-up from Ascentis on the status has been minimal. I have only receive information after repeated complaints were filed and escalated to top management.
Kelly C. Neill, SPHR profile photo
Zenefits4.5
Based on 2 answers
I can see room for improvement, particularly in seamless ticket transition from a chat interface to a phone call to email support, but all three options works.
Ben Flemming profile photo

In-Person Training

Ascentis HR8.0
Based on 1 answer
First, to clarify our "in-person" training was done mainly through Web-X meetings and conference calls. It was the closest thing we got to as far as an "in-person" training for this software. However, for the large majority of it, this type of training worked out well. We were able to share our screens and the trainer was able to share his/her screen. We could follow along with what we were doing in our database in real time and see how different functions worked and how manipulating our information could produce different results. It was also nice in that it provided for real-time results if something hadn't been coded correctly or we were having issues as to why something wasn't working the way we thought it should be. However, it did have some downsides in that we often had to rely on a conference phone and that made it difficult to hear people on both sides. Also, sometimes the trainers had internet difficulties when working from home and that caused issues with the WebX meetings.
Jennifer Steffens profile photo
No score
No answers yet
No answers on this topic

Online Training

Ascentis HR6.0
Based on 2 answers
Ascentis HR has a number of online training videos to watch on a number of different topics. I gave it a lower rating because there is not much interactivity with the videos and it seems to cater to really only one or two learning styles. Plus, one has to be pretty motivated to go to a separate area to access the videos and then pull up a specific one to watch it and then learn. From my experience, people know that they are there, many just don't take the time and effort to go find them and actually watch them - especially since the username and password are different from their normal username and password.
Jennifer Steffens profile photo
No score
No answers yet
No answers on this topic

Implementation

Ascentis HR7.0
Based on 3 answers
Don't skip steps. The customer support for Ascentis HR left it up to us how far we wanted to go with implementation of benefits for example. I was very glad that I elected to go into the detail implementation that I did rather than just doing the basics and waiting until later to complete the process.
Kelly C. Neill, SPHR profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

We previously used SAP which while much less intuitive to use, it was a far more robust system. Before selecting Ascentis we look at ADP and Paychex. Ascentis is all in one and the support and account managers are genuine people. The ESS portal and ease of use were big selling features.
Kathi Groth profile photo
We looked at a lot of different systems (Gusto, PEOs, Paylocity, etc.) we chose Zenefits for their all in one system. We needed one place that employees could go to that had all employee benefits in one place. Going paperless was also a big factor for us when switching vendors.
Jennifer Paxton profile photo

Return on Investment

  • Switching to Non-Exempt colleagues, Ascentis has helped us save payroll, but documenting in an out and paying for time logged in versus salary really started to create saving across the board.
Roy Huron profile photo
  • Going paperless has saved me tons of time, its a good system but it could be better (more permission levels, customizable forms, better electronic signatures).
  • Our onboarding went very smoothly. When we had an employee that needed to change their account it was pretty easy to make that happen.
  • It would be great to have more levels of permissions, right now all of the hiring managers have to be admins so that they can adjust PTO balances for comp time.
Jennifer Paxton profile photo

Screenshots

Ascentis HR

Pricing Details

Ascentis HR

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Ascentis HR More Information

Zenefits

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Zenefits More Information