What users are saying about

Ascentis HR<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

175 Ratings

Zenefits<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
57 Ratings

Ascentis HR<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

175 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 6.6 out of 101

Zenefits<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
57 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.1 out of 101

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Likelihood to Recommend

Ascentis HR

Ascentis HR would be well-suited in situations where a detailed job history of the employee and/or his/her supervisor would be of value to the company. I also think that Ascentis HR would be appropriate for a smaller to a mid-sized organization who has a fairly tech-savvy person on staff and is able to navigate through the backend of Ascentis HR. I feel as though it would be more appropriate for an office setting than for a mobile workforce; however, that being said, we have made it work for a mobile workforce. I personally do not think that this would be the right software for anyone who is looking for state-of-the-art technology or something that is super user-friendly.
Jennifer Steffens profile photo

Zenefits

Zenefits makes sense for you if you looking for a system to manage personnel info for a team that is slightly more tech savvy. Associates utilizing the app on their smart device has been so valuable to information out and back quickly. However, people who don't have smartphones and smart devices (or don't use their smart devices to their full potential) struggle a bit.
Brittany Martin, PHRca profile photo

Feature Rating Comparison

Human Resource Management

Ascentis HR
7.2
Zenefits
8.3
Employee demographic data
Ascentis HR
7.9
Zenefits
7.9
Employment history
Ascentis HR
7.7
Zenefits
8.3
Job profiles and administration
Ascentis HR
7.4
Zenefits
8.0
Workflow for transfers, promotions, pay raises, etc.
Ascentis HR
7.1
Zenefits
8.5
Organizational charting
Ascentis HR
5.8
Zenefits
8.2
Organization and location management
Ascentis HR
7.1
Zenefits
8.2
Compliance data (COBRA, OSHA, etc.)
Ascentis HR
7.1
Zenefits
8.8

Payroll Management

Ascentis HR
7.4
Zenefits
7.7
Pay calculation
Ascentis HR
7.8
Zenefits
8.1
Support for external payroll vendors
Ascentis HR
7.2
Zenefits
6.8
Benefit plan administration
Ascentis HR
7.2
Zenefits
8.4
Direct deposit files
Ascentis HR
8.2
Zenefits
8.3
Salary revision and increment management
Ascentis HR
7.5
Zenefits
8.6
Reimbursement management
Ascentis HR
6.2
Zenefits
6.2

Leave and Attendance Management

Ascentis HR
7.5
Zenefits
7.9
Approval workflow
Ascentis HR
7.5
Zenefits
8.2
Balance details
Ascentis HR
7.3
Zenefits
8.3
Annual carry-forward and encashment
Ascentis HR
7.5
Zenefits
7.0

Employee Self Service

Ascentis HR
7.6
Zenefits
8.1
View and generate pay and benefit information
Ascentis HR
8.0
Zenefits
8.6
Update personal information
Ascentis HR
8.4
Zenefits
8.9
View company policy documentation
Ascentis HR
7.4
Zenefits
8.3
Employee recognition
Ascentis HR
7.0
Zenefits
8.2
View job history
Ascentis HR
7.3
Zenefits
6.7

Asset Management

Ascentis HR
7.0
Zenefits
6.6
Tracking of all physical assets
Ascentis HR
7.0
Zenefits
6.6

HR Reporting

Ascentis HR
6.2
Zenefits
8.0
Report builder
Ascentis HR
6.7
Zenefits
8.1
Pre-built reports
Ascentis HR
6.4
Zenefits
8.2
Ability to combine HR data with external data
Ascentis HR
5.5
Zenefits
7.6

Onboarding

Ascentis HR
6.6
Zenefits
8.8
New hire portal
Ascentis HR
6.9
Zenefits
8.7
Manager tracking tools
Ascentis HR
6.3
Zenefits
8.9

Performance and Goals

Ascentis HR
6.1
Zenefits
6.8
Corporate goal setting
Ascentis HR
6.2
Zenefits
7.0
Individual goal setting
Ascentis HR
6.4
Zenefits
7.0
Line-of sight-visibility
Ascentis HR
5.9
Zenefits
6.4
Performance tracking
Ascentis HR
6.0
Zenefits
6.9

Performance Management

Ascentis HR
6.0
Zenefits
6.5
Performance plans
Ascentis HR
6.0
Zenefits
6.3
Performance improvement plans
Ascentis HR
5.9
Zenefits
6.6
Review status tracking
Ascentis HR
6.3
Zenefits
6.8
Review reminders
Ascentis HR
6.1
Zenefits
6.9
Multiple review frequency
Ascentis HR
5.4
Zenefits
6.2

Succession Planning

Ascentis HR
5.4
Zenefits
7.3
Create succession plans/pools
Ascentis HR
5.2
Zenefits
6.9
Candidate ranking
Ascentis HR
5.5
Zenefits
7.1
Candidate search
Ascentis HR
5.6
Zenefits
8.2
Candidate development
Ascentis HR
5.3
Zenefits
6.9

Recruiting / ATS

Ascentis HR
6.8
Zenefits
7.3
Job Requisition Management
Ascentis HR
6.8
Zenefits
7.5
Company Website Posting
Ascentis HR
7.1
Zenefits
7.0
Publish to Social Media
Ascentis HR
7.0
Zenefits
7.0
Job Search Site Posting
Ascentis HR
6.7
Zenefits
7.5
Duplicate Candidate Prevention
Ascentis HR
6.6
Zenefits
7.5
Applicant Tracking
Ascentis HR
7.0
Zenefits
7.0
Notifications and Alerts
Ascentis HR
6.4
Zenefits
7.8

Pros

  • Ascentis HR is particularly helpful in keeping a record of past jobs and/or managers. If you have an organization that lets employees move from one department to another fairly often, this software has a tool that will help you keep track when Employee "A" moved from Supervisor "X" to Supervisor "Y" as well as from Department "B" to Department "F" without having to restart that employees length of service.
  • Ascentis HR also has a number of ways that you can customize tabs. If you want to keep track of something for your organization that you don't see on one of their prefabricated tabs or screens you can make one of your own. We have made several different ones to help us keep track of different information such as driver's licenses and expiration dates as well as specific training and/or orientation tasks that we want supervisors to accomplish with their new employees.
  • Ascentis HR lets you upload documents (particularly pdf) to employees files, which is particularly helpful. Additionally, you can mark these so that the employee can or cannot see them when they log onto their side of the Employee Self Service. One of the things I particularly like about these uploaded documents is that each part cluster of tabs has its own tab for attachments. When you open the "Employee" section where you find information about the employee and his/her personal information as well as job information, you will also find a tab where you can put attachments for personal and/or job-related information - such as a job description sign off or something of the like. When you open the "Compensation" section you will find another tab for attachments, and this might be where you decide to upload copies of direct deposits if you require them or wage changes.
Jennifer Steffens profile photo
  • Ease of use for employees
  • Ease of use and level of customization for managers
  • integration of all HR functions under one platform
Ben Flemming profile photo

Cons

  • I really can't say that Ascentis needs to improve at this point. It's a great system for organizations who want a full-bodied system without the expense and downtime of implementation and training.
Dawn Haag-Hatterer, JD profile photo
  • Time off--it's hard for the system to accommodate unique policies
  • Reporting--some of the fields are not customizable
  • Customer Service--some of their reps are very green and aren't familiar with basic HR practices
  • International--It's great for the US but a lot of their compliance and reporting features don't work well for non-US entities.
Sandy Nahra profile photo

Likelihood to Renew

Ascentis HR5.3
Based on 8 answers
This rating would be a 10 if it were not for some issues we have been having recently with the benefit carrier connections. The carrier connections are critical for us so how these issues are resolved will be key in our renewal decision.
Kelly C. Neill, SPHR profile photo
Zenefits7.3
Based on 1 answer
No answer on this topic is available.

Usability

Ascentis HR7.0
Based on 7 answers
I have used numerous other systems and Ascentis is by FAR the best system I've ever used. I love its ability to customize to your organization's needs!! Would highly recommend to anyone!
Heidi Thomsen profile photo
No score
No answers yet
No answers on this topic

Support

Ascentis HR7.3
Based on 85 answers
Ascentis support usually responds to email in a timely manner - sometimes a quick phone call helps speed things up. Overall quite pleased with their support, although for the most part it is simply password resets for the RDP users.We hope to see a full web-based employee manager function soon.
iain Stephen profile photo
Zenefits4.5
Based on 2 answers
I can see room for improvement, particularly in seamless ticket transition from a chat interface to a phone call to email support, but all three options works.
Ben Flemming profile photo

In-Person Training

Ascentis HR8.0
Based on 1 answer
First, to clarify our "in-person" training was done mainly through Web-X meetings and conference calls. It was the closest thing we got to as far as an "in-person" training for this software. However, for the large majority of it, this type of training worked out well. We were able to share our screens and the trainer was able to share his/her screen. We could follow along with what we were doing in our database in real time and see how different functions worked and how manipulating our information could produce different results. It was also nice in that it provided for real-time results if something hadn't been coded correctly or we were having issues as to why something wasn't working the way we thought it should be. However, it did have some downsides in that we often had to rely on a conference phone and that made it difficult to hear people on both sides. Also, sometimes the trainers had internet difficulties when working from home and that caused issues with the WebX meetings.
Jennifer Steffens profile photo
No score
No answers yet
No answers on this topic

Online Training

Ascentis HR6.0
Based on 2 answers
Ascentis HR has a number of online training videos to watch on a number of different topics. I gave it a lower rating because there is not much interactivity with the videos and it seems to cater to really only one or two learning styles. Plus, one has to be pretty motivated to go to a separate area to access the videos and then pull up a specific one to watch it and then learn. From my experience, people know that they are there, many just don't take the time and effort to go find them and actually watch them - especially since the username and password are different from their normal username and password.
Jennifer Steffens profile photo
No score
No answers yet
No answers on this topic

Implementation

Ascentis HR7.0
Based on 3 answers
Don't skip steps. The customer support for Ascentis HR left it up to us how far we wanted to go with implementation of benefits for example. I was very glad that I elected to go into the detail implementation that I did rather than just doing the basics and waiting until later to complete the process.
Kelly C. Neill, SPHR profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

The employee self-service is the key strength to Ascentis - staff like it - and use it. The employee manager is also strong - and the setup just works once it is done.
iain Stephen profile photo
Zenefits has a much friendlier user interface than iSolved, but iSolved provided our HR department the necessary functions for payroll tracking and processing. iSolved requires much additional user training but has been a solid payroll solution for our company for two years. We continue to use Zenefits for organizational structure and employee profiles.
Zach Shelley profile photo

Return on Investment

  • Streamlined onboarding so we can spend more value-added time with new hires.
  • I'm afraid the timekeeping system will have a negative impact on our employee engagement and the internal customer service we provide.
Kimberly Datisman, PHR profile photo
  • Organizational Clarity
  • Required Additional Tools for Payroll Processing
  • Increased Employee recognition
Zach Shelley profile photo

Screenshots

Ascentis HR

Pricing Details

Ascentis HR

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Zenefits

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details