What users are saying about

syncHR

4 Ratings

Ascentis Payroll

10 Ratings
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Score 7.8 out of 101

syncHR

4 Ratings
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Score 6 out of 101

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Likelihood to Recommend

Ascentis Payroll

Ascentis Payroll is well suited for small companies where there is minimal audit/review that needs to happen. The system is something that has to be audited regularly. Also may be a good solution for an organization that has a well versed Payroll MANAGER, versus a Payroll Administrator that may require some guidance.
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syncHR

syncHR is designed for mid to large size companies, typically 200-2000 employees. Any organization that has a strong reporting need and/or a complicated payroll process could benefit from the unique features built into the platform
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Feature Rating Comparison

Human Resource Management

Ascentis Payroll
syncHR
9.4
Employee demographic data
Ascentis Payroll
syncHR
9.0
Employment history
Ascentis Payroll
syncHR
10.0
Job profiles and administration
Ascentis Payroll
syncHR
9.0
Workflow for transfers, promotions, pay raises, etc.
Ascentis Payroll
syncHR
10.0
Organizational charting
Ascentis Payroll
syncHR
10.0
Organization and location management
Ascentis Payroll
syncHR
10.0
Compliance data (COBRA, OSHA, etc.)
Ascentis Payroll
syncHR
8.0

Payroll Management

Ascentis Payroll
syncHR
9.4
Pay calculation
Ascentis Payroll
syncHR
10.0
Benefit plan administration
Ascentis Payroll
syncHR
9.0
Direct deposit files
Ascentis Payroll
syncHR
10.0
Salary revision and increment management
Ascentis Payroll
syncHR
10.0
Reimbursement management
Ascentis Payroll
syncHR
8.0

Leave and Attendance Management

Ascentis Payroll
syncHR
9.0
Approval workflow
Ascentis Payroll
syncHR
9.0
Balance details
Ascentis Payroll
syncHR
9.0
Annual carry-forward and encashment
Ascentis Payroll
syncHR
9.0

Employee Self Service

Ascentis Payroll
syncHR
9.2
View and generate pay and benefit information
Ascentis Payroll
syncHR
10.0
Update personal information
Ascentis Payroll
syncHR
10.0
View company policy documentation
Ascentis Payroll
syncHR
9.0
Employee recognition
Ascentis Payroll
syncHR
8.0
View job history
Ascentis Payroll
syncHR
9.0

Asset Management

Ascentis Payroll
syncHR
10.0
Tracking of all physical assets
Ascentis Payroll
syncHR
10.0

HR Reporting

Ascentis Payroll
syncHR
10.0
Report builder
Ascentis Payroll
syncHR
10.0
Pre-built reports
Ascentis Payroll
syncHR
10.0
Ability to combine HR data with external data
Ascentis Payroll
syncHR
10.0

Onboarding

Ascentis Payroll
syncHR
10.0
New hire portal
Ascentis Payroll
syncHR
10.0
Manager tracking tools
Ascentis Payroll
syncHR
10.0

Performance and Goals

Ascentis Payroll
syncHR
9.0
Corporate goal setting
Ascentis Payroll
syncHR
9.0
Individual goal setting
Ascentis Payroll
syncHR
9.0
Line-of sight-visibility
Ascentis Payroll
syncHR
9.0
Performance tracking
Ascentis Payroll
syncHR
9.0

Performance Management

Ascentis Payroll
syncHR
8.4
Performance plans
Ascentis Payroll
syncHR
9.0
Performance improvement plans
Ascentis Payroll
syncHR
9.0
Review status tracking
Ascentis Payroll
syncHR
8.0
Review reminders
Ascentis Payroll
syncHR
8.0
Multiple review frequency
Ascentis Payroll
syncHR
8.0

Recruiting / ATS

Ascentis Payroll
syncHR
8.9
Job Requisition Management
Ascentis Payroll
syncHR
9.0
Company Website Posting
Ascentis Payroll
syncHR
9.0
Publish to Social Media
Ascentis Payroll
syncHR
9.0
Job Search Site Posting
Ascentis Payroll
syncHR
9.0
Duplicate Candidate Prevention
Ascentis Payroll
syncHR
8.0
Applicant Tracking
Ascentis Payroll
syncHR
9.0
Notifications and Alerts
Ascentis Payroll
syncHR
9.0

Pros

  • Creating Manual Checks: this system is very easy to create a manual check on an emergency/as needed basis.
  • Canned reports: good selection to choose from
  • Easy to load reports from timekeeper to ensure accurate processing
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  • Automated retroactive change processing and mid-period rate changes – completely automated with no manual intervention needed - If you ever need to give someone a merit increase and make it retroactive or if an employee is entitled to enroll in health benefits on their first day employment but has 30 days to enroll, syncHR will automatically handles these retro changes.
  • A single application designed from the ground up that gives equal weight to HR, payroll, and benefit functions - syncHR is designed as a true unified solution with no back-end mainframes or separate front-ends vs backends. Everything is processed real-time in the cloud which has eliminated all discrepancies.
  • Customer Service - syncHR provides a designated account manager as your single point of contact. Since the The StaffWell Group is a 24/7 business, I needed a company that was available when I needed them. syncHR delivered with 24/7 emergency support.
  • Event-driven employee self service - Other systems we have used rely on employees to make the correct choices as to what is required when completing an employee initiated transaction. With syncHR, the system always directs the employee to the next step reducing both errors and calls to our support staff. I believe this is also the reason why we had a 40% increase in the adoption of ESS.
  • Dynamic Security & Workflows - syncHR has no static pages which allows security and workflows to be updated automatically whenever a change is made. This has virtually eliminated the time and effort required from HR to manually update workflows to the correct personnel.
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Cons

  • Custom reports: not user friendly or intuitive and have to call support every time and they are not the most trained to be able to assist
  • Taxes: A lot of back and forth with the Tax team and they make the ownership on the employer without providing much support
  • Not all items flow from Ascentis HR to Ascentis Payroll so there are many duplicate manual additions to record.
  • All updates have to be entered into HR before it flows to Payroll system. If update made in Payroll system, it will not flow over to HR system.
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  • Learning Management System- syncHR currently does not offer an LMS system. They only track and report training dates, licenses and certifications.
  • Although syncHR is a global solution it is somewhat limited to tracking employee headcount, HR documents, paperless on boarding and benefit information. There is no international payroll option like the one they provide for domestic employees. Although the system can handle multiple languages and currencies, I would like to see a global payroll option.
  • Succession Planning - syncHR provides little functionality for succession planning. The system can track budgets vs actuals, goals and ratings but does not offer a true succession planning module
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Usability

No score
No answers yet
No answers on this topic
syncHR10.0
Based on 1 answer
Overall the system is very easy to navigate but more importantly my employees find it so easy to use. The percentage of employees who now use ESS went up by 40%
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Support

No score
No answers yet
No answers on this topic
syncHR9.0
Based on 1 answer
Whenever we need support our designated account manager is there to provide answers for us. If she doesn't have or know the answer, additional support is provided via a service matter expert in that field. Support hours are 24/7
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Online Training

No score
No answers yet
No answers on this topic
syncHR10.0
Based on 1 answer
Training was very well done and thorough
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Implementation

No score
No answers yet
No answers on this topic
syncHR9.0
Based on 1 answer
During the first few weeks of implementation it is important to have all key members participate in meetings. Finance, HR, Payroll and Benefits should be involved from the early stages to ensure that the solution is designed to meet your specific requirements. Since syncHR personalizes their solution for each company a few wrong steps early on regarding the design we wanted caused us to spend extra time later. The more info you provide syncHR upfront the better they can take all of your rules and needs into account from day one. In our case, finance did not get involved right away and therefore some of the items that we needed for our GL needed to be re-done. SyncHR was very accommodating though as they spent extra time with us to update some of the allocations so that finance got what they needed
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Alternatives Considered

Paychex worked a lot easier and their representatives knew the system in and out. Any issues were easily resolved and if a solution required time, they would always find a way to help the customer versus having the customer try to figure out what a solution is. This can be rather frustrating when you are an administrator and are not the subject matter expert
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As I mentioned I have used UltiPro, ADP, Ceridian as well as several others and none of them seem to offer half of the functionality and service that syncHR provides. Although we had some problems from time to time, I hold companies in high regard by how they resolve these problems. It's a comfort knowing that my HCM provider truly cares about me and my business so if for no other reason than this, I feel syncHR is far and away the best system I have used. The system works as advertised which is all I could ask for
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Return on Investment

  • Positive: One seamless solution that pulls in time and attendance for quick processing
  • Negative: Multiple audit of system and information processed through
  • Negative: taxes-- must have knowledge of payroll taxes, their "experts" are not always helpful
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  • Due to complexity of our payroll, it would typically take us almost 3 full days to verify hours and perform retro changes before actually running payroll. With so many retroactive changes and manual calculations it was a time consuming and error prone process. With syncHR, the accuracy of payroll has increased tremendously and the amount of time we now spend preparing to process payroll decreased to less than 4 hours per week. All approved time seamlessly moves from the T&A module into payroll and all retro transactions are automatically processed.
  • When I initially selected syncHR I was a little hesitant because I never heard of them before and was concerned about their viability as a company and customer service. Several years later I'm happy to say that syncHR has provided better support than any of the better know competitors ever did.
  • Although no system is ever perfect, overall syncHR has exceeded most of my expectations. The sales and implementation process was wonderful, the salesperson was responsive and did not oversell what the system could do.
  • Training & Implementation - syncHR spent a considerable amount of time learning my business rules in order to build the system to meet my requirements. Training was provided on all aspects of the system until my team felt comfortable enough to handle things on their own. I never felt as though we had a set number of hours of training or that our questions, no matter how redundant or simple were a bother to them.
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Screenshots

Pricing Details

Ascentis Payroll

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Ascentis Payroll Editions & Modules
Ascentis Payroll
Additional Pricing Details

syncHR

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
Varies*
1.  Based on employer size and complexity
syncHR Editions & Modules
syncHR
Edition
syncHR v5.9
Varies1
1. Per User per Month
Additional Pricing Details
SyncHR charges a one-time implementation fee plus a PEPM fee. All charges are based on employer size and complexity.