What users are saying about
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Top Rated
320 Ratings
1 Rating

Ascentis

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Top Rated
320 Ratings
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Score 7.7 out of 100
1 Rating
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Score 1 out of 100

Likelihood to Recommend

Ascentis

In working with Ascentis in payroll, the program makes my job so much easier. I am new to this position and the learning process has been so much easier with this product than those in the past. I appreciate the patience I am given when I call in for assistance as well.
Anonymous | TrustRadius Reviewer

CIC Plus

CIC Plus was designed to set up local and state taxes for employees in the payroll system. Taxes were not being set up for work locations and there was a lot of manual entry as well as audits that had to be done to set up employees properly.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

Ascentis
7.5
CIC Plus
Employee demographic data
Ascentis
8.0
CIC Plus
Employment history
Ascentis
7.9
CIC Plus
Job profiles and administration
Ascentis
7.7
CIC Plus
Workflow for transfers, promotions, pay raises, etc.
Ascentis
7.3
CIC Plus
Organizational charting
Ascentis
6.5
CIC Plus
Organization and location management
Ascentis
7.6
CIC Plus
Compliance data (COBRA, OSHA, etc.)
Ascentis
7.7
CIC Plus

Payroll Management

Ascentis
8.3
CIC Plus
Pay calculation
Ascentis
8.5
CIC Plus
Support for external payroll vendors
Ascentis
7.7
CIC Plus
Off-cycle/On-Demand payment
Ascentis
8.3
CIC Plus
Benefit plan administration
Ascentis
7.7
CIC Plus
Direct deposit files
Ascentis
9.0
CIC Plus
Salary revision and increment management
Ascentis
8.1
CIC Plus
Reimbursement management
Ascentis
8.4
CIC Plus

Leave and Attendance Management

Ascentis
8.0
CIC Plus
Approval workflow
Ascentis
8.4
CIC Plus
Balance details
Ascentis
7.9
CIC Plus
Annual carry-forward and encashment
Ascentis
7.7
CIC Plus

Employee Self Service

Ascentis
8.2
CIC Plus
View and generate pay and benefit information
Ascentis
8.2
CIC Plus
Update personal information
Ascentis
8.6
CIC Plus
View company policy documentation
Ascentis
7.7
CIC Plus
Employee recognition
Ascentis
7.7
CIC Plus
View job history
Ascentis
8.6
CIC Plus

Asset Management

Ascentis
6.1
CIC Plus
Tracking of all physical assets
Ascentis
6.1
CIC Plus

HR Reporting

Ascentis
6.5
CIC Plus
Report builder
Ascentis
6.2
CIC Plus
Pre-built reports
Ascentis
7.0
CIC Plus
Ability to combine HR data with external data
Ascentis
6.4
CIC Plus

Onboarding

Ascentis
6.6
CIC Plus
New hire portal
Ascentis
6.8
CIC Plus
Manager tracking tools
Ascentis
6.4
CIC Plus

Performance and Goals

Ascentis
7.1
CIC Plus
Corporate goal setting
Ascentis
6.6
CIC Plus
Individual goal setting
Ascentis
7.4
CIC Plus
Line-of sight-visibility
Ascentis
7.3
CIC Plus
Performance tracking
Ascentis
6.9
CIC Plus

Performance Management

Ascentis
6.6
CIC Plus
Performance plans
Ascentis
6.6
CIC Plus
Performance improvement plans
Ascentis
6.7
CIC Plus
Review status tracking
Ascentis
7.1
CIC Plus
Review reminders
Ascentis
6.9
CIC Plus
Multiple review frequency
Ascentis
5.7
CIC Plus

Succession Planning

Ascentis
6.3
CIC Plus
Create succession plans/pools
Ascentis
6.3
CIC Plus
Candidate ranking
Ascentis
6.5
CIC Plus
Candidate search
Ascentis
6.1
CIC Plus
Candidate development
Ascentis
6.4
CIC Plus

Recruiting / ATS

Ascentis
6.7
CIC Plus
Job Requisition Management
Ascentis
7.0
CIC Plus
Company Website Posting
Ascentis
7.0
CIC Plus
Publish to Social Media
Ascentis
6.9
CIC Plus
Job Search Site Posting
Ascentis
6.6
CIC Plus
Duplicate Candidate Prevention
Ascentis
6.7
CIC Plus
Applicant Tracking
Ascentis
6.5
CIC Plus
Notifications and Alerts
Ascentis
5.8
CIC Plus

Pros

Ascentis

  • Easy to use software. I have had several new HR employees comment on how easy the system is to learn!
  • Problem Solving- Ascentis is always problem solving! When we were in the process of selecting a new payroll company, we needed unemployment claims management assistance for our locations, something Ascentis did not currently offer. The sales rep went out of his way to find a unemployment claims management company that would work with Ascentis and us. That company has helped us keep an 80% win rate for our claims!
  • User conference- Engage is an awesome way to learn more about the products Ascentis has available as well and meet up with the staff you work with every day!
Anonymous | TrustRadius Reviewer

CIC Plus

  • CIC Plus sets up state and local taxes for employees' home addresses.
  • CIC Plus is easy to use.
  • CIC Plus offers an I-9 service.
Anonymous | TrustRadius Reviewer

Cons

Ascentis

  • Updating the system so it is one platform and not two.
  • Create changes to the benefit enrollment process and upgrade the system so hire dates do not need to be changed to trigger benefits for status changes.
  • Focus updates on HR Admin, mobile application, ATS and transitioning to one platform. Larger areas of focus have been on the payroll portion of the system with a few updates to other areas.
  • When something is broken, quicker turn time on fixing the issue.
  • System needs updates to support AAP reporting.
Anonymous | TrustRadius Reviewer

CIC Plus

  • CIC Plus needs to set up the local taxes for employees' home and work location.
  • CIC Plus does not automatically set up taxes for a new hire unless the new hire goes to CIC Plus website and fills out the paperwork.
  • CIC Plus needs to have an automatic feed for every new hire that automatically sets up ALL the home and work location taxes for the employee.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Ascentis

Ascentis 6.3
Based on 13 answers
This rating would be a 10 if it were not for some issues we have been having recently with the benefit carrier connections. The carrier connections are critical for us so how these issues are resolved will be key in our renewal decision.
Kelly C. Neill, SPHR | TrustRadius Reviewer

CIC Plus

CIC Plus 1.0
Based on 1 answer
No answer on this topic is available.

Usability

Ascentis

Ascentis 7.5
Based on 45 answers
I'd give it a 7.5. If the modules were easier to access and not so buried (or placed in left field to find), I would give it a higher rating. As I said, as the potential to be great if ACCESS to other modules was easier.
Anonymous | TrustRadius Reviewer

CIC Plus

No score
No answers yet
No answers on this topic

Reliability and Availability

Ascentis

Ascentis 6.3
Based on 5 answers
They normally give you notice when an update will affect the use of the system. Otherwise, when we have an error , we send a message to the support team. Sometimes someone will get right back with you and sometimes it takes a while.
Anonymous | TrustRadius Reviewer

CIC Plus

No score
No answers yet
No answers on this topic

Performance

Ascentis

Ascentis 6.7
Based on 4 answers
Yes, this pages do load pretty good but there are times when things are slow and I believe that's because they are sometimes trying to do updates.
Anonymous | TrustRadius Reviewer

CIC Plus

No score
No answers yet
No answers on this topic

Support Rating

Ascentis

Ascentis 8.0
Based on 157 answers
Support is attentive and quick to answer the call and get the answer for you. If they for any reason cannot answer right then, they are back to you within a day and always seem to have a sense of urgency. You truly get the impression that they are aiming to make you happy.
Anonymous | TrustRadius Reviewer

CIC Plus

CIC Plus 1.0
Based on 1 answer
CIC Plus does not set up all the taxes that are necessary to pay employees properly and this left the employer wide open for tax penalties and interest for taxes that were not paid properly and timely.
Anonymous | TrustRadius Reviewer

In-Person Training

Ascentis

Ascentis 8.0
Based on 1 answer
First, to clarify our "in-person" training was done mainly through Web-X meetings and conference calls. It was the closest thing we got to as far as an "in-person" training for this software. However, for the large majority of it, this type of training worked out well. We were able to share our screens and the trainer was able to share his/her screen. We could follow along with what we were doing in our database in real time and see how different functions worked and how manipulating our information could produce different results. It was also nice in that it provided for real-time results if something hadn't been coded correctly or we were having issues as to why something wasn't working the way we thought it should be. However, it did have some downsides in that we often had to rely on a conference phone and that made it difficult to hear people on both sides. Also, sometimes the trainers had internet difficulties when working from home and that caused issues with the WebX meetings.
Jennifer Steffens | TrustRadius Reviewer

CIC Plus

No score
No answers yet
No answers on this topic

Online Training

Ascentis

Ascentis 8.0
Based on 4 answers
Ascentis HR has a number of online training videos to watch on a number of different topics. I gave it a lower rating because there is not much interactivity with the videos and it seems to cater to really only one or two learning styles. Plus, one has to be pretty motivated to go to a separate area to access the videos and then pull up a specific one to watch it and then learn. From my experience, people know that they are there, many just don't take the time and effort to go find them and actually watch them - especially since the username and password are different from their normal username and password.
Jennifer Steffens | TrustRadius Reviewer

CIC Plus

No score
No answers yet
No answers on this topic

Implementation Rating

Ascentis

Ascentis 8.0
Based on 6 answers
It was very easy to implement, but the customization pieces should really be fleshed out in order to determine the full need of an organization at the time of implementation. I believe if a little more time was spent on the requirements, the recruiting module would not have to be customized again at a cost at a later date.
Mary Meadows | TrustRadius Reviewer

CIC Plus

CIC Plus 1.0
Based on 1 answer
CIC Plus promised us a product that would set up taxes for employees home and work location and it did not do this as promised
Anonymous | TrustRadius Reviewer

Alternatives Considered

Ascentis

Ascentis has far better customer service and the implementation experience was also better. The ability to do a lot of customization is also easier with Ascentis as it's smaller organization. The payroll has positive and negatives compared to ADP but the accuracy is the same in both. Ascentis just started their community site which doesn't have a lot of traffic but hopefully can become more like ADP's community site, which was extremely helpful to me as an administrator.
Anonymous | TrustRadius Reviewer

CIC Plus

BSI Tax Profile works to set up taxes for employees Home and Work location. It works as designed and requires a lot less auditing of employees' tax set up.
Anonymous | TrustRadius Reviewer

Scalability

Ascentis

Ascentis 6.0
Based on 4 answers
Large acquisition would be very complicated, seems more appropriate for companies under 100
Christina Miyamoto, PHR® | TrustRadius Reviewer

CIC Plus

No score
No answers yet
No answers on this topic

Return on Investment

Ascentis

  • HR DPT. is much more effective, as we can assess any employee information no matter where we are, etc. This helps to provide information immediately when requested!
  • Employees have access to Ascentis, and therefore to their timecard, open enrollment, etc., from anywhere at any time!
  • Time, PTO requests, employee goals, and evaluations can be approved from anywhere at any time!
  • Recruiting can be accessed any where at any time, and this helps with hiring, internal communication, etc.
Anonymous | TrustRadius Reviewer

CIC Plus

  • I wasn't involved in the cost aspect. I was the administrator of the CIC Plus system.
  • CIC Plus caused us to owe back taxes on local taxes that were not automatically set up for employees.
  • The taxes that were not paid timely had interest and penalties associated with them.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Ascentis

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CIC Plus

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Ascentis
7.5
CIC Plus
1.0

Likelihood to Renew

Ascentis
6.3
CIC Plus
1.0

Usability

Ascentis
7.5
CIC Plus

Reliability and Availability

Ascentis
6.3
CIC Plus

Performance

Ascentis
6.7
CIC Plus

Support Rating

Ascentis
8.0
CIC Plus
1.0

In-Person Training

Ascentis
8.0
CIC Plus

Online Training

Ascentis
8.0
CIC Plus

Implementation Rating

Ascentis
8.0
CIC Plus
1.0

Scalability

Ascentis
6.0
CIC Plus

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