<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
756 Ratings
323 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

NICE CXone

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
756 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Feature Set Ratings

    Human Resource Management

    7.5

    Ascentis (discontinued)

    75%

    NICE CXone

    Feature Set Not Supported
    N/A
    Ascentis (discontinued) ranks higher in 7/7 features

    Employee demographic data

    7.6
    76%
    137 Ratings
    N/A
    0 Ratings

    Employment history

    7.8
    78%
    140 Ratings
    N/A
    0 Ratings

    Job profiles and administration

    7.6
    76%
    128 Ratings
    N/A
    0 Ratings

    Workflow for transfers, promotions, pay raises, etc.

    7.4
    74%
    126 Ratings
    N/A
    0 Ratings

    Organizational charting

    6.3
    63%
    90 Ratings
    N/A
    0 Ratings

    Organization and location management

    7.9
    79%
    109 Ratings
    N/A
    0 Ratings

    Compliance data (COBRA, OSHA, etc.)

    7.8
    78%
    102 Ratings
    N/A
    0 Ratings

    Payroll Management

    8.3

    Ascentis (discontinued)

    83%

    NICE CXone

    Feature Set Not Supported
    N/A
    Ascentis (discontinued) ranks higher in 7/7 features

    Pay calculation

    8.3
    83%
    115 Ratings
    N/A
    0 Ratings

    Support for external payroll vendors

    7.2
    72%
    62 Ratings
    N/A
    0 Ratings

    Off-cycle/On-Demand payment

    8.2
    82%
    28 Ratings
    N/A
    0 Ratings

    Benefit plan administration

    7.7
    77%
    108 Ratings
    N/A
    0 Ratings

    Direct deposit files

    9.2
    92%
    100 Ratings
    N/A
    0 Ratings

    Salary revision and increment management

    8.5
    85%
    92 Ratings
    N/A
    0 Ratings

    Reimbursement management

    8.8
    88%
    51 Ratings
    N/A
    0 Ratings

    Leave and Attendance Management

    8.1

    Ascentis (discontinued)

    81%

    NICE CXone

    Feature Set Not Supported
    N/A
    Ascentis (discontinued) ranks higher in 3/3 features

    Approval workflow

    8.5
    85%
    99 Ratings
    N/A
    0 Ratings

    Balance details

    7.8
    78%
    99 Ratings
    N/A
    0 Ratings

    Annual carry-forward and encashment

    8.0
    80%
    84 Ratings
    N/A
    0 Ratings

    Employee Self Service

    7.9

    Ascentis (discontinued)

    79%

    NICE CXone

    Feature Set Not Supported
    N/A
    Ascentis (discontinued) ranks higher in 5/5 features

    View and generate pay and benefit information

    8.2
    82%
    138 Ratings
    N/A
    0 Ratings

    Update personal information

    8.8
    88%
    151 Ratings
    N/A
    0 Ratings

    View company policy documentation

    6.9
    69%
    110 Ratings
    N/A
    0 Ratings

    Employee recognition

    7.1
    71%
    61 Ratings
    N/A
    0 Ratings

    View job history

    8.5
    85%
    108 Ratings
    N/A
    0 Ratings

    Asset Management

    6.0

    Ascentis (discontinued)

    60%

    NICE CXone

    Feature Set Not Supported
    N/A
    Ascentis (discontinued) ranks higher in 1/1 features

    Tracking of all physical assets

    6.0
    60%
    33 Ratings
    N/A
    0 Ratings

    HR Reporting

    6.6

    Ascentis (discontinued)

    66%

    NICE CXone

    Feature Set Not Supported
    N/A
    Ascentis (discontinued) ranks higher in 3/3 features

    Report builder

    6.5
    65%
    144 Ratings
    N/A
    0 Ratings

    Pre-built reports

    7.3
    73%
    142 Ratings
    N/A
    0 Ratings

    Ability to combine HR data with external data

    6.0
    60%
    73 Ratings
    N/A
    0 Ratings

    Onboarding

    6.3

    Ascentis (discontinued)

    63%

    NICE CXone

    Feature Set Not Supported
    N/A
    Ascentis (discontinued) ranks higher in 2/2 features

    New hire portal

    6.4
    64%
    98 Ratings
    N/A
    0 Ratings

    Manager tracking tools

    6.1
    61%
    76 Ratings
    N/A
    0 Ratings

    Performance and Goals

    7.0

    Ascentis (discontinued)

    70%

    NICE CXone

    Feature Set Not Supported
    N/A
    Ascentis (discontinued) ranks higher in 4/4 features

    Corporate goal setting

    6.5
    65%
    43 Ratings
    N/A
    0 Ratings

    Individual goal setting

    7.5
    75%
    53 Ratings
    N/A
    0 Ratings

    Line-of sight-visibility

    7.1
    71%
    38 Ratings
    N/A
    0 Ratings

    Performance tracking

    7.0
    70%
    50 Ratings
    N/A
    0 Ratings

    Performance Management

    6.4

    Ascentis (discontinued)

    64%

    NICE CXone

    Feature Set Not Supported
    N/A
    Ascentis (discontinued) ranks higher in 5/5 features

    Performance plans

    6.2
    62%
    59 Ratings
    N/A
    0 Ratings

    Performance improvement plans

    6.3
    63%
    50 Ratings
    N/A
    0 Ratings

    Review status tracking

    6.7
    67%
    57 Ratings
    N/A
    0 Ratings

    Review reminders

    7.0
    70%
    55 Ratings
    N/A
    0 Ratings

    Multiple review frequency

    5.9
    59%
    50 Ratings
    N/A
    0 Ratings

    Succession Planning

    6.0

    Ascentis (discontinued)

    60%

    NICE CXone

    Feature Set Not Supported
    N/A
    Ascentis (discontinued) ranks higher in 4/4 features

    Create succession plans/pools

    6.4
    64%
    21 Ratings
    N/A
    0 Ratings

    Candidate ranking

    6.4
    64%
    21 Ratings
    N/A
    0 Ratings

    Candidate search

    5.3
    53%
    27 Ratings
    N/A
    0 Ratings

    Candidate development

    6.0
    60%
    23 Ratings
    N/A
    0 Ratings

    Recruiting / ATS

    6.4

    Ascentis (discontinued)

    64%

    NICE CXone

    Feature Set Not Supported
    N/A
    Ascentis (discontinued) ranks higher in 7/7 features

    Job Requisition Management

    6.7
    67%
    85 Ratings
    N/A
    0 Ratings

    Company Website Posting

    6.5
    65%
    79 Ratings
    N/A
    0 Ratings

    Publish to Social Media

    6.5
    65%
    59 Ratings
    N/A
    0 Ratings

    Job Search Site Posting

    6.5
    65%
    71 Ratings
    N/A
    0 Ratings

    Duplicate Candidate Prevention

    6.5
    65%
    57 Ratings
    N/A
    0 Ratings

    Applicant Tracking

    6.4
    64%
    83 Ratings
    N/A
    0 Ratings

    Notifications and Alerts

    5.6
    56%
    69 Ratings
    N/A
    0 Ratings

    Contact Center Software

    Ascentis (discontinued)

    Feature Set Not Supported
    N/A
    8.4

    NICE CXone

    84%
    NICE CXone ranks higher in 13/13 features

    Agent dashboard

    N/A
    0 Ratings
    8.6
    86%
    510 Ratings

    Validate callers

    N/A
    0 Ratings
    8.5
    85%
    435 Ratings

    Outbound response

    N/A
    0 Ratings
    8.4
    84%
    451 Ratings

    Call forwarding

    N/A
    0 Ratings
    8.5
    85%
    408 Ratings

    Click-to-call (CTC)

    N/A
    0 Ratings
    8.7
    87%
    370 Ratings

    Warm transfer

    N/A
    0 Ratings
    8.7
    87%
    483 Ratings

    Predictive dialing

    N/A
    0 Ratings
    8.0
    80%
    296 Ratings

    Interactive voice response

    N/A
    0 Ratings
    8.4
    84%
    341 Ratings

    REST APIs

    N/A
    0 Ratings
    8.1
    81%
    272 Ratings

    Call scripts

    N/A
    0 Ratings
    8.2
    82%
    287 Ratings

    Call tracking

    N/A
    0 Ratings
    8.5
    85%
    463 Ratings

    Multichannel integration

    N/A
    0 Ratings
    8.4
    84%
    328 Ratings

    CRM software integration

    N/A
    0 Ratings
    8.4
    84%
    332 Ratings

    Workforce Optimization (WFO)

    Ascentis (discontinued)

    Feature Set Not Supported
    N/A
    8.5

    NICE CXone

    85%
    NICE CXone ranks higher in 9/9 features

    Inbound call routing

    N/A
    0 Ratings
    8.6
    86%
    467 Ratings

    Omnichannel inbound routing

    N/A
    0 Ratings
    8.5
    85%
    338 Ratings

    Recording

    N/A
    0 Ratings
    8.6
    86%
    450 Ratings

    Quality management

    N/A
    0 Ratings
    8.6
    86%
    437 Ratings

    Call analytics

    N/A
    0 Ratings
    8.6
    86%
    443 Ratings

    Historical reporting

    N/A
    0 Ratings
    8.5
    85%
    434 Ratings

    Live reporting

    N/A
    0 Ratings
    8.6
    86%
    420 Ratings

    Customer surveys

    N/A
    0 Ratings
    8.4
    84%
    273 Ratings

    Customer interaction analytics

    N/A
    0 Ratings
    8.4
    84%
    287 Ratings

    Attribute Ratings

    • Ascentis (discontinued) is rated higher in 5 areas: Likelihood to Renew, Availability, In-Person Training, Online Training, Implementation Rating
    • NICE CXone is rated higher in 4 areas: Likelihood to Recommend, Usability, Performance, Support Rating
    • Ascentis (discontinued) and NICE CXone are tied in 1 area: Product Scalability

    Likelihood to Recommend

    7.6

    Ascentis (discontinued)

    76%
    164 Ratings
    8.6

    NICE CXone

    86%
    546 Ratings

    Likelihood to Renew

    6.3

    Ascentis (discontinued)

    63%
    12 Ratings
    6.0

    NICE CXone

    60%
    21 Ratings

    Usability

    7.5

    Ascentis (discontinued)

    75%
    44 Ratings
    8.7

    NICE CXone

    87%
    532 Ratings

    Availability

    6.5

    Ascentis (discontinued)

    65%
    7 Ratings
    5.2

    NICE CXone

    52%
    7 Ratings

    Performance

    6.9

    Ascentis (discontinued)

    69%
    5 Ratings
    8.1

    NICE CXone

    81%
    7 Ratings

    Support Rating

    8.1

    Ascentis (discontinued)

    81%
    252 Ratings
    9.9

    NICE CXone

    99%
    7 Ratings

    In-Person Training

    8.0

    Ascentis (discontinued)

    80%
    1 Rating
    5.7

    NICE CXone

    57%
    4 Ratings

    Online Training

    8.2

    Ascentis (discontinued)

    82%
    4 Ratings
    7.8

    NICE CXone

    78%
    5 Ratings

    Implementation Rating

    8.2

    Ascentis (discontinued)

    82%
    8 Ratings
    8.1

    NICE CXone

    81%
    9 Ratings

    Product Scalability

    6.4

    Ascentis (discontinued)

    64%
    4 Ratings
    6.4

    NICE CXone

    64%
    7 Ratings

    Likelihood to Recommend

    Ascentis (discontinued)

    In working with Ascentis in payroll, the program makes my job so much easier. I am new to this position and the learning process has been so much easier with this product than those in the past. I appreciate the patience I am given when I call in for assistance as well.
    Anonymous | TrustRadius Reviewer

    NICE CXone

    It's well-suited for anything related to IT, customer service, and call centers. This is a great way to handle a large volume of calls as well as manage a big team. The biggest plus is that you can handle a team remotely using NICE CXone, which can be difficult to handle and manage using other call products.
    Anonymous | TrustRadius Reviewer

    Pros

    Ascentis (discontinued)

    • Easy to use software. I have had several new HR employees comment on how easy the system is to learn!
    • Problem Solving- Ascentis is always problem solving! When we were in the process of selecting a new payroll company, we needed unemployment claims management assistance for our locations, something Ascentis did not currently offer. The sales rep went out of his way to find a unemployment claims management company that would work with Ascentis and us. That company has helped us keep an 80% win rate for our claims!
    • User conference- Engage is an awesome way to learn more about the products Ascentis has available as well and meet up with the staff you work with every day!
    Anonymous | TrustRadius Reviewer

    NICE CXone

    • Made work from home easy - We just have to login and start calling - No landlines.
    • Easy to extract daily, monthly reports from NICE [CXone] web app.
    • Easy to monitor agents online - who is logged in and who is not.
    • Fast and reliable - Just need internet.
    Charanjeet Singh | TrustRadius Reviewer

    Cons

    Ascentis (discontinued)

    • Updating the system so it is one platform and not two.
    • Create changes to the benefit enrollment process and upgrade the system so hire dates do not need to be changed to trigger benefits for status changes.
    • Focus updates on HR Admin, mobile application, ATS and transitioning to one platform. Larger areas of focus have been on the payroll portion of the system with a few updates to other areas.
    • When something is broken, quicker turn time on fixing the issue.
    • System needs updates to support AAP reporting.
    Anonymous | TrustRadius Reviewer

    NICE CXone

    • Occasionally the server will disconnect and we lose phone functionality.
    • Calls get "stuck" in the queue when they don't exist.
    • Can't remove commitments very easily when they are made.
    • Kicks you out after 2 hours. Making it annoying how you have to log back in.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Ascentis (discontinued)

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    NICE CXone

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    Ascentis (discontinued)

    Ascentis (discontinued) 6.3
    Based on 12 answers
    This rating would be a 10 if it were not for some issues we have been having recently with the benefit carrier connections. The carrier connections are critical for us so how these issues are resolved will be key in our renewal decision.
    Kelly C. Neill, SPHR | TrustRadius Reviewer

    NICE CXone

    NICE CXone 6.0
    Based on 21 answers
    Nice made it possible for employees to work from anywhere with access to the internet, it made it possible to extract data from contacts in a very thorough way. In addition, the meticaes can be fully customized and the day-to-day monitoring of the operation is more visible.With nice, contacts with clients abroad became easier.
    Vinicius Leite | TrustRadius Reviewer

    Usability

    Ascentis (discontinued)

    Ascentis (discontinued) 7.5
    Based on 44 answers
    I'd give it a 7.5. If the modules were easier to access and not so buried (or placed in left field to find), I would give it a higher rating. As I said, as the potential to be great if ACCESS to other modules was easier.
    Anonymous | TrustRadius Reviewer

    NICE CXone

    NICE CXone 8.7
    Based on 532 answers
    Because we can take a brand new, seasonal agent, and within a very short window, they are understanding the system and already taking calls and interacting with our customers. Due to the number of seasonal employees we bring in during the holiday season, we need the system to be intuitive.
    Jeffrey Fawcett | TrustRadius Reviewer

    Reliability and Availability

    Ascentis (discontinued)

    Ascentis (discontinued) 6.5
    Based on 7 answers
    They normally give you notice when an update will affect the use of the system. Otherwise, when we have an error , we send a message to the support team. Sometimes someone will get right back with you and sometimes it takes a while.
    Anonymous | TrustRadius Reviewer

    NICE CXone

    NICE CXone 5.2
    Based on 7 answers
    NICE inContact CXone is available when you need it. I have been using it for about a year and I have never suffered any issues that caused my not to have access to the product. If there are updates, they must be downloaded and install in the background because I do not see them
    Anonymous | TrustRadius Reviewer

    Performance

    Ascentis (discontinued)

    Ascentis (discontinued) 6.9
    Based on 5 answers
    Yes, this pages do load pretty good but there are times when things are slow and I believe that's because they are sometimes trying to do updates.
    Anonymous | TrustRadius Reviewer

    NICE CXone

    NICE CXone 8.1
    Based on 7 answers
    NICE inContact CXone performs very well even on old computers that are limited in resources. I use a older computer with limited memory and it seems to handle NICE inContact CXone very well in most cases. There will be times when it acts up for whatever reason bust over ninety percent of the time.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Ascentis (discontinued)

    Ascentis (discontinued) 8.1
    Based on 252 answers
    Support is attentive and quick to answer the call and get the answer for you. If they for any reason cannot answer right then, they are back to you within a day and always seem to have a sense of urgency. You truly get the impression that they are aiming to make you happy.
    Anonymous | TrustRadius Reviewer

    NICE CXone

    NICE CXone 9.9
    Based on 7 answers
    inContact only allows specific users to contact them for support. Even though I use the product daily and it accounts for a large amount of my workload, I still have to contact an authorized user to create an incident. These users are managers and their schedules are very busy. This can result in delays in incidents being opened and resolved.
    Kevin Lintner | TrustRadius Reviewer

    In-Person Training

    Ascentis (discontinued)

    Ascentis (discontinued) 8.0
    Based on 1 answer
    First, to clarify our "in-person" training was done mainly through Web-X meetings and conference calls. It was the closest thing we got to as far as an "in-person" training for this software. However, for the large majority of it, this type of training worked out well. We were able to share our screens and the trainer was able to share his/her screen. We could follow along with what we were doing in our database in real time and see how different functions worked and how manipulating our information could produce different results. It was also nice in that it provided for real-time results if something hadn't been coded correctly or we were having issues as to why something wasn't working the way we thought it should be. However, it did have some downsides in that we often had to rely on a conference phone and that made it difficult to hear people on both sides. Also, sometimes the trainers had internet difficulties when working from home and that caused issues with the WebX meetings.
    Jennifer Steffens | TrustRadius Reviewer

    NICE CXone

    NICE CXone 5.7
    Based on 4 answers
    It was very entertaining, we received the training from the best trainers. I think the information that they provided was very interesting. We receive a lot of very good information to forward to all the users of this need tool and answers were given in the correct time and form.
    Anonymous | TrustRadius Reviewer

    Online Training

    Ascentis (discontinued)

    Ascentis (discontinued) 8.2
    Based on 4 answers
    Ascentis HR has a number of online training videos to watch on a number of different topics. I gave it a lower rating because there is not much interactivity with the videos and it seems to cater to really only one or two learning styles. Plus, one has to be pretty motivated to go to a separate area to access the videos and then pull up a specific one to watch it and then learn. From my experience, people know that they are there, many just don't take the time and effort to go find them and actually watch them - especially since the username and password are different from their normal username and password.
    Jennifer Steffens | TrustRadius Reviewer

    NICE CXone

    NICE CXone 7.8
    Based on 5 answers
    I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.
    Dailson Laurentino | TrustRadius Reviewer

    Implementation Rating

    Ascentis (discontinued)

    Ascentis (discontinued) 8.2
    Based on 8 answers
    It was very easy to implement, but the customization pieces should really be fleshed out in order to determine the full need of an organization at the time of implementation. I believe if a little more time was spent on the requirements, the recruiting module would not have to be customized again at a cost at a later date.
    Mary Meadows | TrustRadius Reviewer

    NICE CXone

    NICE CXone 8.1
    Based on 9 answers
    In spite of not having a relevant participation in the implementation process, I understand that the main insights are, internal tests before presenting to the final customer, this avoids the highest delay in the acquisition process, such as more frequent errors, tests that may mitigate the errors at the time of implementation.
    Dailson Laurentino | TrustRadius Reviewer

    Alternatives Considered

    Ascentis (discontinued)

    Ascentis has far better customer service and the implementation experience was also better. The ability to do a lot of customization is also easier with Ascentis as it's smaller organization. The payroll has positive and negatives compared to ADP but the accuracy is the same in both. Ascentis just started their community site which doesn't have a lot of traffic but hopefully can become more like ADP's community site, which was extremely helpful to me as an administrator.
    Anonymous | TrustRadius Reviewer

    NICE CXone

    Interactive IntelligenceCisco Express and Enterprise. InContact CXOne is very solid as a cloud platform and has great ease of use. However, it has areas of improvements to make it better, especially the Engage side of the company should be taken out of the stone age. Look at Calabrio's reliance and support as a benchmark for recordings.
    Anonymous | TrustRadius Reviewer

    Scalability

    Ascentis (discontinued)

    Ascentis (discontinued) 6.4
    Based on 4 answers
    Large acquisition would be very complicated, seems more appropriate for companies under 100
    Christina Miyamoto, PHR® | TrustRadius Reviewer

    NICE CXone

    NICE CXone 6.4
    Based on 7 answers
    As for the flexibility of the tool, there is no doubt about it. It can be used by different areas and these areas can use the tool from anywhere. At a time when we are experiencing a pandemic, the software came to facilitate our home office work and customer contact operations, which were previously tied to telephony. My score is 9, I won't give it a 10, because at the beginning we had a lot of difficulty with the tool, which requires a somewhat high internet level.
    Vinicius Leite | TrustRadius Reviewer

    Return on Investment

    Ascentis (discontinued)

    • HR DPT. is much more effective, as we can assess any employee information no matter where we are, etc. This helps to provide information immediately when requested!
    • Employees have access to Ascentis, and therefore to their timecard, open enrollment, etc., from anywhere at any time!
    • Time, PTO requests, employee goals, and evaluations can be approved from anywhere at any time!
    • Recruiting can be accessed any where at any time, and this helps with hiring, internal communication, etc.
    Anonymous | TrustRadius Reviewer

    NICE CXone

    • We were able to close deals and sales to clients more effectively!
    • It is much easier for us to reach the client even if it's an International number.
    • Nice CXone has helped us a lot to communicate better with our clients.
    Anonymous | TrustRadius Reviewer

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