What users are saying about
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Top Rated
321 Ratings
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Top Rated
618 Ratings

Ascentis

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Top Rated
321 Ratings
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Score 7.7 out of 100

NICE CXone (formerly NICE inContact)

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Top Rated
618 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Ascentis

In working with Ascentis in payroll, the program makes my job so much easier. I am new to this position and the learning process has been so much easier with this product than those in the past. I appreciate the patience I am given when I call in for assistance as well.
Anonymous | TrustRadius Reviewer

NICE CXone (formerly NICE inContact)

We get over 3,000 calls/month for a variety of Radiology scheduling requests, so we needed a scheduling system that had the scalability and optics to allow us to manage this giant beast. We had previously been relying only on people scheduling between their visits and between checking in visitors, so we had no dedicated team of schedulers or a software to support. We are only on our first month, but have seen amazing results thus far.
Jerry Newsom | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

Ascentis
7.5
NICE CXone (formerly NICE inContact)
Employee demographic data
Ascentis
8.0
NICE CXone (formerly NICE inContact)
Employment history
Ascentis
7.9
NICE CXone (formerly NICE inContact)
Job profiles and administration
Ascentis
7.7
NICE CXone (formerly NICE inContact)
Workflow for transfers, promotions, pay raises, etc.
Ascentis
7.3
NICE CXone (formerly NICE inContact)
Organizational charting
Ascentis
6.5
NICE CXone (formerly NICE inContact)
Organization and location management
Ascentis
7.6
NICE CXone (formerly NICE inContact)
Compliance data (COBRA, OSHA, etc.)
Ascentis
7.7
NICE CXone (formerly NICE inContact)

Payroll Management

Ascentis
8.3
NICE CXone (formerly NICE inContact)
Pay calculation
Ascentis
8.5
NICE CXone (formerly NICE inContact)
Support for external payroll vendors
Ascentis
7.7
NICE CXone (formerly NICE inContact)
Off-cycle/On-Demand payment
Ascentis
8.3
NICE CXone (formerly NICE inContact)
Benefit plan administration
Ascentis
7.7
NICE CXone (formerly NICE inContact)
Direct deposit files
Ascentis
9.0
NICE CXone (formerly NICE inContact)
Salary revision and increment management
Ascentis
8.1
NICE CXone (formerly NICE inContact)
Reimbursement management
Ascentis
8.4
NICE CXone (formerly NICE inContact)

Leave and Attendance Management

Ascentis
8.0
NICE CXone (formerly NICE inContact)
Approval workflow
Ascentis
8.4
NICE CXone (formerly NICE inContact)
Balance details
Ascentis
7.9
NICE CXone (formerly NICE inContact)
Annual carry-forward and encashment
Ascentis
7.7
NICE CXone (formerly NICE inContact)

Employee Self Service

Ascentis
8.2
NICE CXone (formerly NICE inContact)
View and generate pay and benefit information
Ascentis
8.2
NICE CXone (formerly NICE inContact)
Update personal information
Ascentis
8.6
NICE CXone (formerly NICE inContact)
View company policy documentation
Ascentis
7.7
NICE CXone (formerly NICE inContact)
Employee recognition
Ascentis
7.7
NICE CXone (formerly NICE inContact)
View job history
Ascentis
8.6
NICE CXone (formerly NICE inContact)

Asset Management

Ascentis
6.1
NICE CXone (formerly NICE inContact)
Tracking of all physical assets
Ascentis
6.1
NICE CXone (formerly NICE inContact)

HR Reporting

Ascentis
6.5
NICE CXone (formerly NICE inContact)
Report builder
Ascentis
6.2
NICE CXone (formerly NICE inContact)
Pre-built reports
Ascentis
7.0
NICE CXone (formerly NICE inContact)
Ability to combine HR data with external data
Ascentis
6.4
NICE CXone (formerly NICE inContact)

Onboarding

Ascentis
6.6
NICE CXone (formerly NICE inContact)
New hire portal
Ascentis
6.8
NICE CXone (formerly NICE inContact)
Manager tracking tools
Ascentis
6.4
NICE CXone (formerly NICE inContact)

Performance and Goals

Ascentis
7.1
NICE CXone (formerly NICE inContact)
Corporate goal setting
Ascentis
6.6
NICE CXone (formerly NICE inContact)
Individual goal setting
Ascentis
7.4
NICE CXone (formerly NICE inContact)
Line-of sight-visibility
Ascentis
7.3
NICE CXone (formerly NICE inContact)
Performance tracking
Ascentis
6.9
NICE CXone (formerly NICE inContact)

Performance Management

Ascentis
6.6
NICE CXone (formerly NICE inContact)
Performance plans
Ascentis
6.6
NICE CXone (formerly NICE inContact)
Performance improvement plans
Ascentis
6.7
NICE CXone (formerly NICE inContact)
Review status tracking
Ascentis
7.1
NICE CXone (formerly NICE inContact)
Review reminders
Ascentis
6.9
NICE CXone (formerly NICE inContact)
Multiple review frequency
Ascentis
5.7
NICE CXone (formerly NICE inContact)

Succession Planning

Ascentis
6.3
NICE CXone (formerly NICE inContact)
Create succession plans/pools
Ascentis
6.3
NICE CXone (formerly NICE inContact)
Candidate ranking
Ascentis
6.5
NICE CXone (formerly NICE inContact)
Candidate search
Ascentis
6.1
NICE CXone (formerly NICE inContact)
Candidate development
Ascentis
6.4
NICE CXone (formerly NICE inContact)

Recruiting / ATS

Ascentis
6.6
NICE CXone (formerly NICE inContact)
Job Requisition Management
Ascentis
7.0
NICE CXone (formerly NICE inContact)
Company Website Posting
Ascentis
7.0
NICE CXone (formerly NICE inContact)
Publish to Social Media
Ascentis
6.9
NICE CXone (formerly NICE inContact)
Job Search Site Posting
Ascentis
6.6
NICE CXone (formerly NICE inContact)
Duplicate Candidate Prevention
Ascentis
6.7
NICE CXone (formerly NICE inContact)
Applicant Tracking
Ascentis
6.5
NICE CXone (formerly NICE inContact)
Notifications and Alerts
Ascentis
5.8
NICE CXone (formerly NICE inContact)

Contact Center Software

Ascentis
NICE CXone (formerly NICE inContact)
8.1
Agent dashboard
Ascentis
NICE CXone (formerly NICE inContact)
8.3
Validate callers
Ascentis
NICE CXone (formerly NICE inContact)
8.3
Outbound response
Ascentis
NICE CXone (formerly NICE inContact)
8.2
Call forwarding
Ascentis
NICE CXone (formerly NICE inContact)
8.4
Click-to-call (CTC)
Ascentis
NICE CXone (formerly NICE inContact)
8.5
Warm transfer
Ascentis
NICE CXone (formerly NICE inContact)
8.5
Predictive dialing
Ascentis
NICE CXone (formerly NICE inContact)
7.4
Interactive voice response
Ascentis
NICE CXone (formerly NICE inContact)
8.0
REST APIs
Ascentis
NICE CXone (formerly NICE inContact)
7.8
Call scripts
Ascentis
NICE CXone (formerly NICE inContact)
8.0
Call tracking
Ascentis
NICE CXone (formerly NICE inContact)
8.3
Multichannel integration
Ascentis
NICE CXone (formerly NICE inContact)
7.9
CRM software integration
Ascentis
NICE CXone (formerly NICE inContact)
7.9

Workforce Optimization (WFO)

Ascentis
NICE CXone (formerly NICE inContact)
8.3
Inbound call routing
Ascentis
NICE CXone (formerly NICE inContact)
8.5
Omnichannel inbound routing
Ascentis
NICE CXone (formerly NICE inContact)
8.3
Recording
Ascentis
NICE CXone (formerly NICE inContact)
8.5
Quality management
Ascentis
NICE CXone (formerly NICE inContact)
8.5
Call analytics
Ascentis
NICE CXone (formerly NICE inContact)
8.4
Historical reporting
Ascentis
NICE CXone (formerly NICE inContact)
8.3
Live reporting
Ascentis
NICE CXone (formerly NICE inContact)
8.4
Customer surveys
Ascentis
NICE CXone (formerly NICE inContact)
7.9
Customer interaction analytics
Ascentis
NICE CXone (formerly NICE inContact)
8.0

Pros

Ascentis

  • Easy to use software. I have had several new HR employees comment on how easy the system is to learn!
  • Problem Solving- Ascentis is always problem solving! When we were in the process of selecting a new payroll company, we needed unemployment claims management assistance for our locations, something Ascentis did not currently offer. The sales rep went out of his way to find a unemployment claims management company that would work with Ascentis and us. That company has helped us keep an 80% win rate for our claims!
  • User conference- Engage is an awesome way to learn more about the products Ascentis has available as well and meet up with the staff you work with every day!
Anonymous | TrustRadius Reviewer

NICE CXone (formerly NICE inContact)

  • The quality of the calls are great, i rarely have to report any type of call issues
  • The admin portal is very organized and it makes it easier to find information about users and stations
  • The prebuilt reports that it has are very useful when it comes to assisting users in regards to finding information
Jose Turcios | TrustRadius Reviewer

Cons

Ascentis

  • Updating the system so it is one platform and not two.
  • Create changes to the benefit enrollment process and upgrade the system so hire dates do not need to be changed to trigger benefits for status changes.
  • Focus updates on HR Admin, mobile application, ATS and transitioning to one platform. Larger areas of focus have been on the payroll portion of the system with a few updates to other areas.
  • When something is broken, quicker turn time on fixing the issue.
  • System needs updates to support AAP reporting.
Anonymous | TrustRadius Reviewer

NICE CXone (formerly NICE inContact)

  • When making a manual outbound it would be nice to be able to enter the number and just hit "enter" instead of having to hover with the mouse, wait for the dialing prompt to appear then click it.
  • It would be nice if NICE CXone didn't send you a new call while you're entering a manual outbound number.
  • When scheduling a callback, NICE CXone will kick you out of that record/callback schedule screen before you can complete scheduling if a call comes in while scheduling the call.
  • When scheduling a call, it would be nice to just enter the time instead of having to click on the hour then enter it, click on the minutes, and hope that you click on the right spot. If you don't click on the right spot, you'll have to get super close to the screen to hit the right spot to enter the minutes.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Ascentis

Ascentis 6.3
Based on 13 answers
This rating would be a 10 if it were not for some issues we have been having recently with the benefit carrier connections. The carrier connections are critical for us so how these issues are resolved will be key in our renewal decision.
Kelly C. Neill, SPHR | TrustRadius Reviewer

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 8.6
Based on 15 answers
I will highly use inContact Cxone even if I am at a different company because, as I mentioned before, inContact makes it easy to manage, view reports, modify skills, and multitask. Also, it does not freeze, it is easy to resolve any issue, and easy to log in.
Anonymous | TrustRadius Reviewer

Usability

Ascentis

Ascentis 7.5
Based on 45 answers
I'd give it a 7.5. If the modules were easier to access and not so buried (or placed in left field to find), I would give it a higher rating. As I said, as the potential to be great if ACCESS to other modules was easier.
Anonymous | TrustRadius Reviewer

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 8.5
Based on 370 answers
I would say [NICE CXone (formerly NICE inContact)] is a brilliant idea especially in terms of a business, I think there are very few things that I don't like and it really does help speed up the workflow of my job while allowing interactions with customers to be more effective. So as a user I really appreciate the concept of [NICE CXone].
Edward Oberlton | TrustRadius Reviewer

Reliability and Availability

Ascentis

Ascentis 6.3
Based on 5 answers
They normally give you notice when an update will affect the use of the system. Otherwise, when we have an error , we send a message to the support team. Sometimes someone will get right back with you and sometimes it takes a while.
Anonymous | TrustRadius Reviewer

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 7.2
Based on 4 answers
NICE inContact CXone is available when you need it. I have been using it for about a year and I have never suffered any issues that caused my not to have access to the product. If there are updates, they must be downloaded and install in the background because I do not see them
Anonymous | TrustRadius Reviewer

Performance

Ascentis

Ascentis 6.7
Based on 4 answers
Yes, this pages do load pretty good but there are times when things are slow and I believe that's because they are sometimes trying to do updates.
Anonymous | TrustRadius Reviewer

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 8.0
Based on 4 answers
NICE inContact CXone performs very well even on old computers that are limited in resources. I use a older computer with limited memory and it seems to handle NICE inContact CXone very well in most cases. There will be times when it acts up for whatever reason bust over ninety percent of the time.
Anonymous | TrustRadius Reviewer

Support Rating

Ascentis

Ascentis 8.0
Based on 157 answers
Support is attentive and quick to answer the call and get the answer for you. If they for any reason cannot answer right then, they are back to you within a day and always seem to have a sense of urgency. You truly get the impression that they are aiming to make you happy.
Anonymous | TrustRadius Reviewer

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 7.4
Based on 6 answers
inContact only allows specific users to contact them for support. Even though I use the product daily and it accounts for a large amount of my workload, I still have to contact an authorized user to create an incident. These users are managers and their schedules are very busy. This can result in delays in incidents being opened and resolved.
Kevin Lintner | TrustRadius Reviewer

In-Person Training

Ascentis

Ascentis 8.0
Based on 1 answer
First, to clarify our "in-person" training was done mainly through Web-X meetings and conference calls. It was the closest thing we got to as far as an "in-person" training for this software. However, for the large majority of it, this type of training worked out well. We were able to share our screens and the trainer was able to share his/her screen. We could follow along with what we were doing in our database in real time and see how different functions worked and how manipulating our information could produce different results. It was also nice in that it provided for real-time results if something hadn't been coded correctly or we were having issues as to why something wasn't working the way we thought it should be. However, it did have some downsides in that we often had to rely on a conference phone and that made it difficult to hear people on both sides. Also, sometimes the trainers had internet difficulties when working from home and that caused issues with the WebX meetings.
Jennifer Steffens | TrustRadius Reviewer

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 7.0
Based on 3 answers
It was very entertaining, we received the training from the best trainers. I think the information that they provided was very interesting. We receive a lot of very good information to forward to all the users of this need tool and answers were given in the correct time and form.
Anonymous | TrustRadius Reviewer

Online Training

Ascentis

Ascentis 8.0
Based on 4 answers
Ascentis HR has a number of online training videos to watch on a number of different topics. I gave it a lower rating because there is not much interactivity with the videos and it seems to cater to really only one or two learning styles. Plus, one has to be pretty motivated to go to a separate area to access the videos and then pull up a specific one to watch it and then learn. From my experience, people know that they are there, many just don't take the time and effort to go find them and actually watch them - especially since the username and password are different from their normal username and password.
Jennifer Steffens | TrustRadius Reviewer

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 8.3
Based on 3 answers
good stuff available online help section
Somveer Singh | TrustRadius Reviewer

Implementation Rating

Ascentis

Ascentis 8.0
Based on 6 answers
It was very easy to implement, but the customization pieces should really be fleshed out in order to determine the full need of an organization at the time of implementation. I believe if a little more time was spent on the requirements, the recruiting module would not have to be customized again at a cost at a later date.
Mary Meadows | TrustRadius Reviewer

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 8.2
Based on 7 answers
It took a while for the implementation but in our company was all good because we got the best people to handle the implementation. They were able to handle any questions or issues that users asked regarding the new tasks. At the moment, we are all good with this software.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Ascentis

Ascentis has far better customer service and the implementation experience was also better. The ability to do a lot of customization is also easier with Ascentis as it's smaller organization. The payroll has positive and negatives compared to ADP but the accuracy is the same in both. Ascentis just started their community site which doesn't have a lot of traffic but hopefully can become more like ADP's community site, which was extremely helpful to me as an administrator.
Anonymous | TrustRadius Reviewer

NICE CXone (formerly NICE inContact)

Interactive IntelligenceCisco Express and Enterprise. InContact CXOne is very solid as a cloud platform and has great ease of use. However, it has areas of improvements to make it better, especially the Engage side of the company should be taken out of the stone age. Look at Calabrio's reliance and support as a benchmark for recordings.
Anonymous | TrustRadius Reviewer

Scalability

Ascentis

Ascentis 6.0
Based on 4 answers
Large acquisition would be very complicated, seems more appropriate for companies under 100
Christina Miyamoto, PHR® | TrustRadius Reviewer

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 6.7
Based on 4 answers
The scalability is awesome because of the multiple uses it is able at performing for users. A large organization with several user can use this product in the same fashion that a smaller organization could. I believe the larger organization would see more benefits because of the users ability between communication coworkers
Anonymous | TrustRadius Reviewer

Return on Investment

Ascentis

  • HR DPT. is much more effective, as we can assess any employee information no matter where we are, etc. This helps to provide information immediately when requested!
  • Employees have access to Ascentis, and therefore to their timecard, open enrollment, etc., from anywhere at any time!
  • Time, PTO requests, employee goals, and evaluations can be approved from anywhere at any time!
  • Recruiting can be accessed any where at any time, and this helps with hiring, internal communication, etc.
Anonymous | TrustRadius Reviewer

NICE CXone (formerly NICE inContact)

  • It impacts our company daily as we utilize NICE CXone services every day, 24/7.
  • It is relatively easy to use and doesn't cause problem: The NOC shift doesn't get to have IT support. The fact that we don't hear any issue from them shows that NICE CXone is a stable platform that doesn't have much problem and easy to use.
  • The report impacted my work because I don't need to contact specific supervisors for staffs' attendance.
Gordon Ng | TrustRadius Reviewer

Screenshots

Pricing Details

Ascentis

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NICE CXone (formerly NICE inContact)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Ascentis
7.5
NICE CXone (formerly NICE inContact)
8.3

Likelihood to Renew

Ascentis
6.3
NICE CXone (formerly NICE inContact)
8.6

Usability

Ascentis
7.5
NICE CXone (formerly NICE inContact)
8.5

Reliability and Availability

Ascentis
6.3
NICE CXone (formerly NICE inContact)
7.2

Performance

Ascentis
6.7
NICE CXone (formerly NICE inContact)
8.0

Support Rating

Ascentis
8.0
NICE CXone (formerly NICE inContact)
7.4

In-Person Training

Ascentis
8.0
NICE CXone (formerly NICE inContact)
7.0

Online Training

Ascentis
8.0
NICE CXone (formerly NICE inContact)
8.3

Implementation Rating

Ascentis
8.0
NICE CXone (formerly NICE inContact)
8.2

Scalability

Ascentis
6.0
NICE CXone (formerly NICE inContact)
6.7

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