What users are saying about
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Top Rated
321 Ratings
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207 Ratings

Ascentis

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Top Rated
321 Ratings
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Score 7.7 out of 100

Paychex Flex

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207 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

Ascentis

In working with Ascentis in payroll, the program makes my job so much easier. I am new to this position and the learning process has been so much easier with this product than those in the past. I appreciate the patience I am given when I call in for assistance as well.
Anonymous | TrustRadius Reviewer

Paychex Flex

We're a small company and I'm not an HR person. So, the app is great for things I do regularly, like view and print payroll reports, update staff changes (address, etc). The user interface is good and intuitive on the payroll section, so I can usually find what I need quickly, without needing to contact the payroll specialist and wait for a response. It's also a very good place to find information, especially the payroll section. (the 401 section also has good information but isn't as intuitive to use) For me, it's less appropriate for things that involve legal or tax issues, because I don't know all the rules and I'm afraid I'll enter something incorrectly. For example, how to classify employees and how to set up withholding taxes. I like having a professional payroll specialist to help with those.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

Ascentis
7.5
Paychex Flex
6.1
Employee demographic data
Ascentis
8.0
Paychex Flex
7.7
Employment history
Ascentis
7.9
Paychex Flex
6.8
Job profiles and administration
Ascentis
7.7
Paychex Flex
6.8
Workflow for transfers, promotions, pay raises, etc.
Ascentis
7.3
Paychex Flex
6.5
Organizational charting
Ascentis
6.5
Paychex Flex
1.0
Organization and location management
Ascentis
7.6
Paychex Flex
6.8
Compliance data (COBRA, OSHA, etc.)
Ascentis
7.7
Paychex Flex
6.8

Payroll Management

Ascentis
8.3
Paychex Flex
6.8
Pay calculation
Ascentis
8.5
Paychex Flex
7.5
Support for external payroll vendors
Ascentis
7.7
Paychex Flex
Off-cycle/On-Demand payment
Ascentis
8.3
Paychex Flex
5.3
Benefit plan administration
Ascentis
7.7
Paychex Flex
6.9
Direct deposit files
Ascentis
9.0
Paychex Flex
7.6
Salary revision and increment management
Ascentis
8.1
Paychex Flex
6.9
Reimbursement management
Ascentis
8.4
Paychex Flex
6.5

Leave and Attendance Management

Ascentis
8.0
Paychex Flex
6.9
Approval workflow
Ascentis
8.4
Paychex Flex
6.7
Balance details
Ascentis
7.9
Paychex Flex
7.2
Annual carry-forward and encashment
Ascentis
7.7
Paychex Flex
6.8

Employee Self Service

Ascentis
8.2
Paychex Flex
7.3
View and generate pay and benefit information
Ascentis
8.2
Paychex Flex
7.6
Update personal information
Ascentis
8.6
Paychex Flex
7.1
View company policy documentation
Ascentis
7.7
Paychex Flex
7.3
Employee recognition
Ascentis
7.7
Paychex Flex
View job history
Ascentis
8.6
Paychex Flex
7.1

Asset Management

Ascentis
6.1
Paychex Flex
6.4
Tracking of all physical assets
Ascentis
6.1
Paychex Flex
6.4

HR Reporting

Ascentis
6.5
Paychex Flex
6.0
Report builder
Ascentis
6.2
Paychex Flex
6.1
Pre-built reports
Ascentis
7.0
Paychex Flex
6.5
Ability to combine HR data with external data
Ascentis
6.4
Paychex Flex
5.5

Onboarding

Ascentis
6.6
Paychex Flex
7.0
New hire portal
Ascentis
6.8
Paychex Flex
7.1
Manager tracking tools
Ascentis
6.4
Paychex Flex
7.0

Performance and Goals

Ascentis
7.1
Paychex Flex
Corporate goal setting
Ascentis
6.6
Paychex Flex
Individual goal setting
Ascentis
7.4
Paychex Flex
Line-of sight-visibility
Ascentis
7.3
Paychex Flex
Performance tracking
Ascentis
6.9
Paychex Flex

Performance Management

Ascentis
6.6
Paychex Flex
Performance plans
Ascentis
6.6
Paychex Flex
Performance improvement plans
Ascentis
6.7
Paychex Flex
Review status tracking
Ascentis
7.1
Paychex Flex
Review reminders
Ascentis
6.9
Paychex Flex
Multiple review frequency
Ascentis
5.7
Paychex Flex

Succession Planning

Ascentis
6.3
Paychex Flex
Create succession plans/pools
Ascentis
6.3
Paychex Flex
Candidate ranking
Ascentis
6.5
Paychex Flex
Candidate search
Ascentis
6.1
Paychex Flex
Candidate development
Ascentis
6.4
Paychex Flex

Recruiting / ATS

Ascentis
6.6
Paychex Flex
6.4
Job Requisition Management
Ascentis
7.0
Paychex Flex
6.6
Company Website Posting
Ascentis
7.0
Paychex Flex
6.5
Publish to Social Media
Ascentis
6.9
Paychex Flex
8.2
Job Search Site Posting
Ascentis
6.6
Paychex Flex
5.7
Duplicate Candidate Prevention
Ascentis
6.7
Paychex Flex
5.9
Applicant Tracking
Ascentis
6.5
Paychex Flex
5.8
Notifications and Alerts
Ascentis
5.8
Paychex Flex
6.4

Pros

Ascentis

  • Easy to use software. I have had several new HR employees comment on how easy the system is to learn!
  • Problem Solving- Ascentis is always problem solving! When we were in the process of selecting a new payroll company, we needed unemployment claims management assistance for our locations, something Ascentis did not currently offer. The sales rep went out of his way to find a unemployment claims management company that would work with Ascentis and us. That company has helped us keep an 80% win rate for our claims!
  • User conference- Engage is an awesome way to learn more about the products Ascentis has available as well and meet up with the staff you work with every day!
Anonymous | TrustRadius Reviewer

Paychex Flex

  • Accurate payroll tax reporting and remittance (tax pay).
  • We have been with the same payroll specialist for 7+ years and she is very good.
  • The ad hoc online reporting is helpful once you know what to look for. The custom reporting feature is helpful.
Michael Lade | TrustRadius Reviewer

Cons

Ascentis

  • Updating the system so it is one platform and not two.
  • Create changes to the benefit enrollment process and upgrade the system so hire dates do not need to be changed to trigger benefits for status changes.
  • Focus updates on HR Admin, mobile application, ATS and transitioning to one platform. Larger areas of focus have been on the payroll portion of the system with a few updates to other areas.
  • When something is broken, quicker turn time on fixing the issue.
  • System needs updates to support AAP reporting.
Anonymous | TrustRadius Reviewer

Paychex Flex

  • Paychex has been in the process of migrating time and attendance into Paychex Flex for some time now. I am looking forward to this migration!
  • I would like to have more reports that are customizable and that could be downloaded into Excel.
  • I really wish they had a magic button I could push so my supervisors would approve time off requests as they come in.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Ascentis

Ascentis 6.3
Based on 13 answers
This rating would be a 10 if it were not for some issues we have been having recently with the benefit carrier connections. The carrier connections are critical for us so how these issues are resolved will be key in our renewal decision.
Kelly C. Neill, SPHR | TrustRadius Reviewer

Paychex Flex

Paychex Flex 9.1
Based on 7 answers
overall we have had good experience. when problems occur paychex is quick to resolve the problems; however when encountering recurring problems and issues it doesn't matter how quickly they are resolved they should re-occur. Paychex will price match competitor's quotes.
Rhonda Rader | TrustRadius Reviewer

Usability

Ascentis

Ascentis 7.5
Based on 45 answers
I'd give it a 7.5. If the modules were easier to access and not so buried (or placed in left field to find), I would give it a higher rating. As I said, as the potential to be great if ACCESS to other modules was easier.
Anonymous | TrustRadius Reviewer

Paychex Flex

Paychex Flex 7.9
Based on 50 answers
I really like most of Flex’s features and how it helps with all aspects of payroll. The only downside for me are finding reports. I’m not an accountant. I don’t know the names for some of the payroll reports that are generated. It is difficult to know where to look, or what to look for. And the formats for the reports are difficult to read.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Ascentis

Ascentis 6.3
Based on 5 answers
They normally give you notice when an update will affect the use of the system. Otherwise, when we have an error , we send a message to the support team. Sometimes someone will get right back with you and sometimes it takes a while.
Anonymous | TrustRadius Reviewer

Paychex Flex

Paychex Flex 9.1
Based on 3 answers
We have not experienced any difficulties with unplanned outages. Notifications are always made for outages, and they do not effect normal business operations.
Anonymous | TrustRadius Reviewer

Performance

Ascentis

Ascentis 6.7
Based on 4 answers
Yes, this pages do load pretty good but there are times when things are slow and I believe that's because they are sometimes trying to do updates.
Anonymous | TrustRadius Reviewer

Paychex Flex

Paychex Flex 9.1
Based on 3 answers
Unless there is lag time within the internet, the Paychex Flex website loads exceptional fast, pages load quickly and reports that I need to print or download load quickly. If I need to create a specialized report, once I complete it I receive an e-mail telling me my report is ready to be downloaded. Changing between web pages is fast as well.
Anonymous | TrustRadius Reviewer

Support Rating

Ascentis

Ascentis 8.0
Based on 157 answers
Support is attentive and quick to answer the call and get the answer for you. If they for any reason cannot answer right then, they are back to you within a day and always seem to have a sense of urgency. You truly get the impression that they are aiming to make you happy.
Anonymous | TrustRadius Reviewer

Paychex Flex

Paychex Flex 7.8
Based on 79 answers
If they had a better-organized system and customer service they could receive a rating. They will get back to you and assist but sometimes it can be slow. They also nickel and dime you on things, although this is understood as they are a company and do need to be profitable. Their higher rating is for the ease of time punch-ins, general payroll options, and functionality as well as having a fairly decent app for the iPhone.
Craig West | TrustRadius Reviewer

In-Person Training

Ascentis

Ascentis 8.0
Based on 1 answer
First, to clarify our "in-person" training was done mainly through Web-X meetings and conference calls. It was the closest thing we got to as far as an "in-person" training for this software. However, for the large majority of it, this type of training worked out well. We were able to share our screens and the trainer was able to share his/her screen. We could follow along with what we were doing in our database in real time and see how different functions worked and how manipulating our information could produce different results. It was also nice in that it provided for real-time results if something hadn't been coded correctly or we were having issues as to why something wasn't working the way we thought it should be. However, it did have some downsides in that we often had to rely on a conference phone and that made it difficult to hear people on both sides. Also, sometimes the trainers had internet difficulties when working from home and that caused issues with the WebX meetings.
Jennifer Steffens | TrustRadius Reviewer

Paychex Flex

No score
No answers yet
No answers on this topic

Online Training

Ascentis

Ascentis 8.0
Based on 4 answers
Ascentis HR has a number of online training videos to watch on a number of different topics. I gave it a lower rating because there is not much interactivity with the videos and it seems to cater to really only one or two learning styles. Plus, one has to be pretty motivated to go to a separate area to access the videos and then pull up a specific one to watch it and then learn. From my experience, people know that they are there, many just don't take the time and effort to go find them and actually watch them - especially since the username and password are different from their normal username and password.
Jennifer Steffens | TrustRadius Reviewer

Paychex Flex

Paychex Flex 8.2
Based on 1 answer
They were very patient and answered all of my questions.
Sarah Heller | TrustRadius Reviewer

Implementation Rating

Ascentis

Ascentis 8.0
Based on 6 answers
It was very easy to implement, but the customization pieces should really be fleshed out in order to determine the full need of an organization at the time of implementation. I believe if a little more time was spent on the requirements, the recruiting module would not have to be customized again at a cost at a later date.
Mary Meadows | TrustRadius Reviewer

Paychex Flex

Paychex Flex 8.8
Based on 5 answers
They work with you and we took our time to keep every thing organized and moving in the time frame it should be.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Ascentis

Ascentis has far better customer service and the implementation experience was also better. The ability to do a lot of customization is also easier with Ascentis as it's smaller organization. The payroll has positive and negatives compared to ADP but the accuracy is the same in both. Ascentis just started their community site which doesn't have a lot of traffic but hopefully can become more like ADP's community site, which was extremely helpful to me as an administrator.
Anonymous | TrustRadius Reviewer

Paychex Flex

Payroll entry is easier on Paychex Flex. It is easier to see each employee's earnings and deductions to review before submitting. TriNet has better customizable reporting with their Workforce Analytics tool. TriNet has a lot more offerings and better customer service, but it comes at a hefty price.
Anonymous | TrustRadius Reviewer

Scalability

Ascentis

Ascentis 6.0
Based on 4 answers
Large acquisition would be very complicated, seems more appropriate for companies under 100
Christina Miyamoto, PHR® | TrustRadius Reviewer

Paychex Flex

Paychex Flex 8.8
Based on 3 answers
Employees can log in at home and get up to date information on their FSA balance and any medical bill reimbursements they may have uploaded. At renewal time they have the ability to make changes to their FSA or for new employees star the enrollment.
Anonymous | TrustRadius Reviewer

Return on Investment

Ascentis

  • HR DPT. is much more effective, as we can assess any employee information no matter where we are, etc. This helps to provide information immediately when requested!
  • Employees have access to Ascentis, and therefore to their timecard, open enrollment, etc., from anywhere at any time!
  • Time, PTO requests, employee goals, and evaluations can be approved from anywhere at any time!
  • Recruiting can be accessed any where at any time, and this helps with hiring, internal communication, etc.
Anonymous | TrustRadius Reviewer

Paychex Flex

  • We are a privately owned company owned by investment firms. Their main goal is to make money. Because of that, we put money toward the resources we need and try to keep other costs low elsewhere. This happens to be one of those places. It isn't that finding the perfect payroll software is our goal, but finding something that works for our needs and is cost effective. If that is the case, then yes, this meets all of our needs. It certainly doesn't negatively impact our business.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Ascentis

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Ascentis Editions & Modules

Additional Pricing Details

Paychex Flex

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

Paychex Flex Editions & Modules

Edition
Paychex Go$591
Paychex Flex ServiceContact sales team
Paychex Flex EnterpriseContact sales team
  1. per month/+$4 per employee
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Ascentis
7.5
Paychex Flex
7.2

Likelihood to Renew

Ascentis
6.3
Paychex Flex
9.1

Usability

Ascentis
7.5
Paychex Flex
7.9

Reliability and Availability

Ascentis
6.3
Paychex Flex
9.1

Performance

Ascentis
6.7
Paychex Flex
9.1

Support Rating

Ascentis
8.0
Paychex Flex
7.8

In-Person Training

Ascentis
8.0
Paychex Flex

Online Training

Ascentis
8.0
Paychex Flex
8.2

Implementation Rating

Ascentis
8.0
Paychex Flex
8.8

Scalability

Ascentis
6.0
Paychex Flex
8.8

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