What users are saying about
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Top Rated
321 Ratings
323 Ratings
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Score 7.8 out of 100

Paychex Flex

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Top Rated
321 Ratings
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Score 7.7 out of 100

Feature Set Ratings

  • Ascentis (discontinued) ranks higher in 3 feature sets: Human Resource Management, Payroll Management, Leave and Attendance Management
  • Paychex Flex ranks higher in 5 feature sets: Employee Self Service, Asset Management, HR Reporting, Onboarding, Recruiting / ATS

Human Resource Management

7.5

Ascentis (discontinued)

75%
7.1

Paychex Flex

71%
Paychex Flex ranks higher in 5/7 features

Employee demographic data

7.6
76%
137 Ratings
8.6
86%
124 Ratings

Employment history

7.8
78%
140 Ratings
8.2
82%
139 Ratings

Job profiles and administration

7.6
76%
128 Ratings
8.2
82%
94 Ratings

Workflow for transfers, promotions, pay raises, etc.

7.4
74%
126 Ratings
7.9
79%
97 Ratings

Organizational charting

6.3
63%
90 Ratings
1.0
10%
1 Rating

Organization and location management

7.9
79%
109 Ratings
7.8
78%
93 Ratings

Compliance data (COBRA, OSHA, etc.)

7.8
78%
102 Ratings
8.0
80%
90 Ratings

Payroll Management

8.3

Ascentis (discontinued)

83%
8.2

Paychex Flex

82%
Ascentis (discontinued) ranks higher in 5/7 features

Pay calculation

8.3
83%
115 Ratings
8.8
88%
170 Ratings

Support for external payroll vendors

7.2
72%
62 Ratings
N/A
0 Ratings

Off-cycle/On-Demand payment

8.2
82%
28 Ratings
7.5
75%
82 Ratings

Benefit plan administration

7.7
77%
108 Ratings
8.3
83%
103 Ratings

Direct deposit files

9.2
92%
100 Ratings
8.8
88%
167 Ratings

Salary revision and increment management

8.5
85%
92 Ratings
8.5
85%
121 Ratings

Reimbursement management

8.8
88%
51 Ratings
7.4
74%
68 Ratings

Leave and Attendance Management

8.1

Ascentis (discontinued)

81%
7.9

Paychex Flex

79%
Ascentis (discontinued) ranks higher in 2/3 features

Approval workflow

8.5
85%
99 Ratings
7.9
79%
71 Ratings

Balance details

7.8
78%
99 Ratings
7.9
79%
89 Ratings

Annual carry-forward and encashment

8.0
80%
84 Ratings
8.0
80%
74 Ratings

Employee Self Service

7.9

Ascentis (discontinued)

79%
8.2

Paychex Flex

82%
Ascentis (discontinued) ranks higher in 3/5 features

View and generate pay and benefit information

8.2
82%
138 Ratings
8.5
85%
144 Ratings

Update personal information

8.8
88%
151 Ratings
8.6
86%
150 Ratings

View company policy documentation

6.9
69%
110 Ratings
7.8
78%
69 Ratings

Employee recognition

7.1
71%
61 Ratings
N/A
0 Ratings

View job history

8.5
85%
108 Ratings
8.1
81%
100 Ratings

Asset Management

6.0

Ascentis (discontinued)

60%
8.1

Paychex Flex

81%
Paychex Flex ranks higher in 1/1 features

Tracking of all physical assets

6.0
60%
33 Ratings
8.1
81%
27 Ratings

HR Reporting

6.6

Ascentis (discontinued)

66%
7.5

Paychex Flex

75%
Paychex Flex ranks higher in 3/3 features

Report builder

6.5
65%
144 Ratings
7.5
75%
95 Ratings

Pre-built reports

7.3
73%
142 Ratings
7.8
78%
103 Ratings

Ability to combine HR data with external data

6.0
60%
73 Ratings
7.2
72%
59 Ratings

Onboarding

6.3

Ascentis (discontinued)

63%
8.2

Paychex Flex

82%
Paychex Flex ranks higher in 2/2 features

New hire portal

6.4
64%
98 Ratings
8.4
84%
93 Ratings

Manager tracking tools

6.1
61%
76 Ratings
8.0
80%
64 Ratings

Performance and Goals

7.0

Ascentis (discontinued)

70%

Paychex Flex

Feature Set Not Supported
N/A
Ascentis (discontinued) ranks higher in 4/4 features

Corporate goal setting

6.5
65%
43 Ratings
N/A
0 Ratings

Individual goal setting

7.5
75%
53 Ratings
N/A
0 Ratings

Line-of sight-visibility

7.1
71%
38 Ratings
N/A
0 Ratings

Performance tracking

7.0
70%
50 Ratings
N/A
0 Ratings

Performance Management

6.4

Ascentis (discontinued)

64%

Paychex Flex

Feature Set Not Supported
N/A
Ascentis (discontinued) ranks higher in 5/5 features

Performance plans

6.2
62%
59 Ratings
N/A
0 Ratings

Performance improvement plans

6.3
63%
50 Ratings
N/A
0 Ratings

Review status tracking

6.7
67%
57 Ratings
N/A
0 Ratings

Review reminders

7.0
70%
55 Ratings
N/A
0 Ratings

Multiple review frequency

5.9
59%
50 Ratings
N/A
0 Ratings

Succession Planning

6.0

Ascentis (discontinued)

60%

Paychex Flex

Feature Set Not Supported
N/A
Ascentis (discontinued) ranks higher in 4/4 features

Create succession plans/pools

6.4
64%
21 Ratings
N/A
0 Ratings

Candidate ranking

6.4
64%
21 Ratings
N/A
0 Ratings

Candidate search

5.3
53%
27 Ratings
N/A
0 Ratings

Candidate development

6.0
60%
23 Ratings
N/A
0 Ratings

Recruiting / ATS

6.4

Ascentis (discontinued)

64%
7.4

Paychex Flex

74%
Paychex Flex ranks higher in 7/7 features

Job Requisition Management

6.7
67%
85 Ratings
7.2
72%
25 Ratings

Company Website Posting

6.5
65%
79 Ratings
7.5
75%
24 Ratings

Publish to Social Media

6.5
65%
59 Ratings
7.5
75%
18 Ratings

Job Search Site Posting

6.5
65%
71 Ratings
7.2
72%
24 Ratings

Duplicate Candidate Prevention

6.5
65%
57 Ratings
7.2
72%
20 Ratings

Applicant Tracking

6.4
64%
83 Ratings
7.3
73%
24 Ratings

Notifications and Alerts

5.6
56%
69 Ratings
7.7
77%
38 Ratings

Attribute Ratings

  • Paychex Flex is rated higher in 7 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Availability, Performance, Implementation Rating, Product Scalability
  • Ascentis (discontinued) and Paychex Flex are tied in 2 areas: Support Rating, Online Training

Likelihood to Recommend

7.6

Ascentis (discontinued)

76%
164 Ratings
8.0

Paychex Flex

80%
184 Ratings

Likelihood to Renew

6.3

Ascentis (discontinued)

63%
12 Ratings
7.7

Paychex Flex

77%
15 Ratings

Usability

7.5

Ascentis (discontinued)

75%
44 Ratings
8.2

Paychex Flex

82%
131 Ratings

Availability

6.5

Ascentis (discontinued)

65%
7 Ratings
8.9

Paychex Flex

89%
6 Ratings

Performance

6.9

Ascentis (discontinued)

69%
5 Ratings
8.8

Paychex Flex

88%
6 Ratings

Support Rating

8.1

Ascentis (discontinued)

81%
252 Ratings
8.1

Paychex Flex

81%
160 Ratings

In-Person Training

8.0

Ascentis (discontinued)

80%
1 Rating

Paychex Flex

N/A
0 Ratings

Online Training

8.2

Ascentis (discontinued)

82%
4 Ratings
8.2

Paychex Flex

82%
1 Rating

Implementation Rating

8.2

Ascentis (discontinued)

82%
8 Ratings
8.6

Paychex Flex

86%
8 Ratings

Product Scalability

6.4

Ascentis (discontinued)

64%
4 Ratings
8.2

Paychex Flex

82%
6 Ratings

Likelihood to Recommend

Ascentis (discontinued)

In working with Ascentis in payroll, the program makes my job so much easier. I am new to this position and the learning process has been so much easier with this product than those in the past. I appreciate the patience I am given when I call in for assistance as well.
Anonymous | TrustRadius Reviewer

Paychex Flex

Processing payroll biweekly to the payroll specialist, handling and enrolling new employee paperwork, If you have 401k benefits at your workplace it is easy to monitor 401K performance, print out their required paperwork every quarter or yearly as required by the Financial institutions to meet legal requirements. Filing and submitting 5500 to IRS is helpful.
Anonymous | TrustRadius Reviewer

Pros

Ascentis (discontinued)

  • Easy to use software. I have had several new HR employees comment on how easy the system is to learn!
  • Problem Solving- Ascentis is always problem solving! When we were in the process of selecting a new payroll company, we needed unemployment claims management assistance for our locations, something Ascentis did not currently offer. The sales rep went out of his way to find a unemployment claims management company that would work with Ascentis and us. That company has helped us keep an 80% win rate for our claims!
  • User conference- Engage is an awesome way to learn more about the products Ascentis has available as well and meet up with the staff you work with every day!
Anonymous | TrustRadius Reviewer

Paychex Flex

  • Paychex Flex does an exemplary job with handling Payroll. Our organization has full-time employee's as well as contractor's and we never have an issue with payroll.
  • Insurance renewal process is painless.
  • Another plus to using Paychex Flex is the customer support. Questions and/or inquiries are handled promptly and in a timely manner.
Anonymous | TrustRadius Reviewer

Cons

Ascentis (discontinued)

  • Updating the system so it is one platform and not two.
  • Create changes to the benefit enrollment process and upgrade the system so hire dates do not need to be changed to trigger benefits for status changes.
  • Focus updates on HR Admin, mobile application, ATS and transitioning to one platform. Larger areas of focus have been on the payroll portion of the system with a few updates to other areas.
  • When something is broken, quicker turn time on fixing the issue.
  • System needs updates to support AAP reporting.
Anonymous | TrustRadius Reviewer

Paychex Flex

  • It's difficult to update user emails and user phone numbers after they have been set
  • The performance management system could use some quality of life improvements like viewing previous reviews while completing a new review or allowing a manager to view the self-review of an employee while completing the manager review.
  • For the issues and incidents section, it would be great if system admins could submit a new case like a workplace injury or near-miss without having to tag an employee in the case. Sometimes we just want to add the information into Flex for recordkeeping purposes and for generating 300A forms at the end of the year.
Anonymous | TrustRadius Reviewer

Pricing Details

Ascentis (discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Ascentis (discontinued) Editions & Modules

Additional Pricing Details

Paychex Flex

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

Starting Price

$0

Paychex Flex Editions & Modules

Edition
Paychex Go$591
Paychex Flex ServiceContact sales team
Paychex Flex EnterpriseContact sales team
  1. per month/+$4 per employee
  2. none
Additional Pricing Details

Likelihood to Renew

Ascentis (discontinued)

Ascentis (discontinued) 6.3
Based on 12 answers
This rating would be a 10 if it were not for some issues we have been having recently with the benefit carrier connections. The carrier connections are critical for us so how these issues are resolved will be key in our renewal decision.
Kelly C. Neill, SPHR | TrustRadius Reviewer

Paychex Flex

Paychex Flex 7.7
Based on 15 answers
overall we have had good experience. when problems occur paychex is quick to resolve the problems; however when encountering recurring problems and issues it doesn't matter how quickly they are resolved they should re-occur. Paychex will price match competitor's quotes.
Rhonda Rader | TrustRadius Reviewer

Usability

Ascentis (discontinued)

Ascentis (discontinued) 7.5
Based on 44 answers
I'd give it a 7.5. If the modules were easier to access and not so buried (or placed in left field to find), I would give it a higher rating. As I said, as the potential to be great if ACCESS to other modules was easier.
Anonymous | TrustRadius Reviewer

Paychex Flex

Paychex Flex 8.2
Based on 131 answers
Paychex Flex has possibly added electronic onboarding since we stopped using the system. This option would bring my rating up to a 8 or 9 for Paychex Flex. The ability to have employees enter their info, read and ackowledge company policies versus hand writing paper applications that are often times not legible, has been more effecient for us with the hiring process
Heather Bala | TrustRadius Reviewer

Reliability and Availability

Ascentis (discontinued)

Ascentis (discontinued) 6.5
Based on 7 answers
They normally give you notice when an update will affect the use of the system. Otherwise, when we have an error , we send a message to the support team. Sometimes someone will get right back with you and sometimes it takes a while.
Anonymous | TrustRadius Reviewer

Paychex Flex

Paychex Flex 8.9
Based on 6 answers
We have not experienced any difficulties with unplanned outages. Notifications are always made for outages, and they do not effect normal business operations.
Anonymous | TrustRadius Reviewer

Performance

Ascentis (discontinued)

Ascentis (discontinued) 6.9
Based on 5 answers
Yes, this pages do load pretty good but there are times when things are slow and I believe that's because they are sometimes trying to do updates.
Anonymous | TrustRadius Reviewer

Paychex Flex

Paychex Flex 8.8
Based on 6 answers
Unless there is lag time within the internet, the Paychex Flex website loads exceptional fast, pages load quickly and reports that I need to print or download load quickly. If I need to create a specialized report, once I complete it I receive an e-mail telling me my report is ready to be downloaded. Changing between web pages is fast as well.
Anonymous | TrustRadius Reviewer

Support Rating

Ascentis (discontinued)

Ascentis (discontinued) 8.1
Based on 252 answers
Support is attentive and quick to answer the call and get the answer for you. If they for any reason cannot answer right then, they are back to you within a day and always seem to have a sense of urgency. You truly get the impression that they are aiming to make you happy.
Anonymous | TrustRadius Reviewer

Paychex Flex

Paychex Flex 8.1
Based on 160 answers
Paychex Flex has been having longer than normal wait times, but I do think that it is a covid-related/staffing issue as it's only been happening in the past 2 months (November, December, January 2022). Once I do have a representative on the line, they are helpful, knowledgeable, and friendly. The support level is fairly basic at the representative level. For anything more complex, an HR specialist would need to be brought in.
Lonnie deMarco | TrustRadius Reviewer

In-Person Training

Ascentis (discontinued)

Ascentis (discontinued) 8.0
Based on 1 answer
First, to clarify our "in-person" training was done mainly through Web-X meetings and conference calls. It was the closest thing we got to as far as an "in-person" training for this software. However, for the large majority of it, this type of training worked out well. We were able to share our screens and the trainer was able to share his/her screen. We could follow along with what we were doing in our database in real time and see how different functions worked and how manipulating our information could produce different results. It was also nice in that it provided for real-time results if something hadn't been coded correctly or we were having issues as to why something wasn't working the way we thought it should be. However, it did have some downsides in that we often had to rely on a conference phone and that made it difficult to hear people on both sides. Also, sometimes the trainers had internet difficulties when working from home and that caused issues with the WebX meetings.
Jennifer Steffens | TrustRadius Reviewer

Paychex Flex

No score
No answers yet
No answers on this topic

Online Training

Ascentis (discontinued)

Ascentis (discontinued) 8.2
Based on 4 answers
Ascentis HR has a number of online training videos to watch on a number of different topics. I gave it a lower rating because there is not much interactivity with the videos and it seems to cater to really only one or two learning styles. Plus, one has to be pretty motivated to go to a separate area to access the videos and then pull up a specific one to watch it and then learn. From my experience, people know that they are there, many just don't take the time and effort to go find them and actually watch them - especially since the username and password are different from their normal username and password.
Jennifer Steffens | TrustRadius Reviewer

Paychex Flex

Paychex Flex 8.2
Based on 1 answer
They were very patient and answered all of my questions.
Sarah Heller | TrustRadius Reviewer

Implementation Rating

Ascentis (discontinued)

Ascentis (discontinued) 8.2
Based on 8 answers
It was very easy to implement, but the customization pieces should really be fleshed out in order to determine the full need of an organization at the time of implementation. I believe if a little more time was spent on the requirements, the recruiting module would not have to be customized again at a cost at a later date.
Mary Meadows | TrustRadius Reviewer

Paychex Flex

Paychex Flex 8.6
Based on 8 answers
Just make sure you have your in-house data collected and organized before you start. It would be helpful to put together a questionnaire to solicit all of the needed information.
Joey Riso | TrustRadius Reviewer

Alternatives Considered

Ascentis (discontinued)

Ascentis has far better customer service and the implementation experience was also better. The ability to do a lot of customization is also easier with Ascentis as it's smaller organization. The payroll has positive and negatives compared to ADP but the accuracy is the same in both. Ascentis just started their community site which doesn't have a lot of traffic but hopefully can become more like ADP's community site, which was extremely helpful to me as an administrator.
Anonymous | TrustRadius Reviewer

Paychex Flex

Paychex Flex is hands-down an easier way to manage payroll. I found QuickBooks Online to be somewhat confusing about when and where to file what form, and it was definitely more tedious than the easy flow of using Paychex Flex.
Luann Honerkamp | TrustRadius Reviewer

Scalability

Ascentis (discontinued)

Ascentis (discontinued) 6.4
Based on 4 answers
Large acquisition would be very complicated, seems more appropriate for companies under 100
Christina Miyamoto, PHR® | TrustRadius Reviewer

Paychex Flex

Paychex Flex 8.2
Based on 6 answers
Employees can log in at home and get up to date information on their FSA balance and any medical bill reimbursements they may have uploaded. At renewal time they have the ability to make changes to their FSA or for new employees star the enrollment.
Anonymous | TrustRadius Reviewer

Return on Investment

Ascentis (discontinued)

  • HR DPT. is much more effective, as we can assess any employee information no matter where we are, etc. This helps to provide information immediately when requested!
  • Employees have access to Ascentis, and therefore to their timecard, open enrollment, etc., from anywhere at any time!
  • Time, PTO requests, employee goals, and evaluations can be approved from anywhere at any time!
  • Recruiting can be accessed any where at any time, and this helps with hiring, internal communication, etc.
Anonymous | TrustRadius Reviewer

Paychex Flex

  • Using Paychex Flex has been a great timesaver for me - I can print out timesheets that help keep me focused on all the employee's time and accurate reporting.
  • The payroll journals are very easy to read and make cash management a very simple process.
  • Employees love that they can go online and see their paychecks and payroll information, thereby leaving me to do more important tasks.
Terry Capaldi | TrustRadius Reviewer

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