What users are saying about
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224 Ratings
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76 Ratings

Ascentis

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224 Ratings
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Score 7 out of 101

Paychex Flex

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76 Ratings
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Score 7.7 out of 101

Likelihood to Recommend

Ascentis

While the Recruiting module itself is difficult to get it the way we need, moving applicants into HR has saved us tons of time since it is fully integrated. Everything works well together and the support services teams for all modules are outstanding. Within Recruiting, there are no integrated Reference check capabilities, so it has to be done manually outside the system. With the volume of seasonal hiring we do, we simply don't have the time to do this effectively. If there was a way to run reference checks and have them flow back to the employee record in the form of an attachment for their file, it would be awesome!
Gail Bettcher profile photo

Paychex Flex

I would say that it's completely great for simple things. Accessing your paystubs, looking at your current information, verifying easy changes like address, name changes, etc.. that works great. I would say that Paychex feels limited with it's functionality on the end user side, however it isn't necessarily a bad thing. If you're trying to stay lean and light for a system, I'd highly recommend it. If you need more in depth functionality from a payroll system, it seems like other solutions would be better.
No photo available

Feature Rating Comparison

Human Resource Management

Ascentis
7.1
Paychex Flex
5.5
Employee demographic data
Ascentis
8.0
Paychex Flex
7.4
Employment history
Ascentis
7.8
Paychex Flex
5.6
Job profiles and administration
Ascentis
7.2
Paychex Flex
6.0
Workflow for transfers, promotions, pay raises, etc.
Ascentis
6.8
Paychex Flex
5.7
Organizational charting
Ascentis
5.9
Paychex Flex
1.0
Organization and location management
Ascentis
7.3
Paychex Flex
5.4
Compliance data (COBRA, OSHA, etc.)
Ascentis
6.9
Paychex Flex
7.5

Payroll Management

Ascentis
7.5
Paychex Flex
7.7
Pay calculation
Ascentis
8.1
Paychex Flex
8.0
Support for external payroll vendors
Ascentis
7.4
Paychex Flex
Benefit plan administration
Ascentis
6.9
Paychex Flex
8.0
Direct deposit files
Ascentis
8.6
Paychex Flex
8.1
Salary revision and increment management
Ascentis
7.4
Paychex Flex
7.5
Reimbursement management
Ascentis
6.5
Paychex Flex
7.0

Leave and Attendance Management

Ascentis
7.5
Paychex Flex
6.7
Approval workflow
Ascentis
7.4
Paychex Flex
5.8
Balance details
Ascentis
7.5
Paychex Flex
6.7
Annual carry-forward and encashment
Ascentis
7.6
Paychex Flex
7.6

Employee Self Service

Ascentis
7.6
Paychex Flex
6.6
View and generate pay and benefit information
Ascentis
8.0
Paychex Flex
7.8
Update personal information
Ascentis
8.3
Paychex Flex
7.4
View company policy documentation
Ascentis
7.4
Paychex Flex
6.3
Employee recognition
Ascentis
6.8
Paychex Flex
View job history
Ascentis
7.2
Paychex Flex
5.0

Asset Management

Ascentis
6.2
Paychex Flex
3.5
Tracking of all physical assets
Ascentis
6.2
Paychex Flex
3.5

HR Reporting

Ascentis
6.2
Paychex Flex
5.1
Report builder
Ascentis
6.6
Paychex Flex
4.6
Pre-built reports
Ascentis
6.5
Paychex Flex
4.8
Ability to combine HR data with external data
Ascentis
5.7
Paychex Flex
5.9

Onboarding

Ascentis
7.0
Paychex Flex
5.2
New hire portal
Ascentis
7.2
Paychex Flex
4.8
Manager tracking tools
Ascentis
6.7
Paychex Flex
5.6

Performance and Goals

Ascentis
6.3
Paychex Flex
Corporate goal setting
Ascentis
6.4
Paychex Flex
Individual goal setting
Ascentis
6.5
Paychex Flex
Line-of sight-visibility
Ascentis
6.1
Paychex Flex
Performance tracking
Ascentis
6.2
Paychex Flex

Performance Management

Ascentis
5.9
Paychex Flex
Performance plans
Ascentis
6.1
Paychex Flex
Performance improvement plans
Ascentis
6.1
Paychex Flex
Review status tracking
Ascentis
6.2
Paychex Flex
Review reminders
Ascentis
6.1
Paychex Flex
Multiple review frequency
Ascentis
5.2
Paychex Flex

Succession Planning

Ascentis
5.4
Paychex Flex
Create succession plans/pools
Ascentis
5.1
Paychex Flex
Candidate ranking
Ascentis
5.4
Paychex Flex
Candidate search
Ascentis
6.2
Paychex Flex
Candidate development
Ascentis
5.1
Paychex Flex

Recruiting / ATS

Ascentis
6.9
Paychex Flex
5.7
Job Requisition Management
Ascentis
7.3
Paychex Flex
4.6
Company Website Posting
Ascentis
7.5
Paychex Flex
4.6
Publish to Social Media
Ascentis
6.8
Paychex Flex
8.1
Job Search Site Posting
Ascentis
6.8
Paychex Flex
4.7
Duplicate Candidate Prevention
Ascentis
6.0
Paychex Flex
8.0
Applicant Tracking
Ascentis
7.4
Paychex Flex
4.7
Notifications and Alerts
Ascentis
6.6
Paychex Flex
5.4

Pros

Ascentis

  • The scheduling function provides a good platform that allows employees to see what their schedule is. If multiple departments have need of their time, they can look and see availability. If none, they can negotiate with the employee's direct report to get them in. We use it to coordinate both work hours and training hours.
  • It can be programmed to notify if someone clocks in/out early/late and awards points accordingly. Our frontline staff have a work requirement for in/out timeliness. It lets Managers know when and where to intervene with HR to bring this performance focus back into line.
  • If there are log-in/out errors, Supervisors can easily make corrections. This is important when there are issues that might affect an employee's points.
Drew Bishop profile photo

Paychex Flex

  • Addressing your problems/questions. Their team is very knowledgeable and are capable of addressing your problems usually within the call or within a reasonable time if you shoot them an email.
  • ACA - once you understand what is required to obtain accurate reports you are blessed with the results at year end.
  • Setting up new Voluntary Deductions/Garnishments, Direct Deposits, Rate and Address changes even while processing an active payroll is super easy and everything takes effect immediately with the exception of W4/State/City tax changes that are not permitted during an active payroll.
  • Seeing a payroll breakdown gross to net while still in the processing stages of payroll has proved to be very convenient and helpful.
Cynthia Harris profile photo

Cons

Ascentis

  • NovaTime is the biggest hiccup that we've consistently encountered with Ascentis. We've encountered some of the same issues time and time again throughout our cooperative and I've opened numerous tickets and I've yet to feel like those issues have been resolved. Generally, the program will work, however, when it doesn't it creates frustration with the employee group.
  • I've noticed that when NovaTime has gone down an email has now been sent out notifying the administrators. This is a positive step!
  • I'm wondering if HR and payroll, can, at some point, be one of the same program. I know that with the most recent web updates it sounds like it's moving to one complete system so you don't have to go to two different spots to seek information. If that information was in one spot that would be helpful.
Megan Hoffmann profile photo

Paychex Flex

  • I wish that Paychex Flex tracked pay increases. That is the only thing that I liked better about our previous payroll provider. Our previous payroll provider had a tab that showed an employee's pay history and the date of each raise.
Erin Sutter profile photo

Likelihood to Renew

Ascentis

Ascentis 5.7
Based on 9 answers
This rating would be a 10 if it were not for some issues we have been having recently with the benefit carrier connections. The carrier connections are critical for us so how these issues are resolved will be key in our renewal decision.
Kelly C. Neill, SPHR profile photo

Paychex Flex

Paychex Flex 8.9
Based on 3 answers
overall we have had good experience. when problems occur paychex is quick to resolve the problems; however when encountering recurring problems and issues it doesn't matter how quickly they are resolved they should re-occur. Paychex will price match competitor's quotes.
Rhonda Rader profile photo

Usability

Ascentis

Ascentis 7.1
Based on 8 answers
Overall, it is fairly usable for the average user as long as he/she is at a computer, laptop or a larger tablet and has the ability to view the employee self-service webpage on an internet browser. Because it does not have an app or other mobile interfaces right now, it makes it difficult for it to be useful for most of our employee population who utilize their phones to access the internet. As for the HR professional who would be also working on this interface, it is somewhat easy as about two-thirds of the screens are fairly user-friendly and easy to navigate. Nevertheless, it still leaves about one-third of them that are not as user-friendly and would require more technical knowledge to figure out how to best use them.
Jennifer Steffens profile photo

Paychex Flex

Paychex Flex 8.0
Based on 2 answers
Some tasks are easier to perform than others or the user must contact their account manager to assist. The self-service features should be more robust than they actually are. For example, employees are unable to access tax forms.
No photo available

Support

Ascentis

Ascentis 7.2
Based on 104 answers
During a transition, we had an issue where there was no one in the company who had the SQL database password, which was needed in order to pull over historical data. Ascentis technology team worked tirelessly and were able to get into the database and make a smooth transition of the data.
Dawn Haag-Hatterer, JD profile photo

Paychex Flex

Paychex Flex 8.2
Based on 6 answers
No longer have a dedicated person but rather you have to call and or email and get whoever takes that job. Our rep used to understand our company, and now it's like starting all over again with each call. This is very frustrating.
No photo available

In-Person Training

Ascentis

Ascentis 8.0
Based on 1 answer
First, to clarify our "in-person" training was done mainly through Web-X meetings and conference calls. It was the closest thing we got to as far as an "in-person" training for this software. However, for the large majority of it, this type of training worked out well. We were able to share our screens and the trainer was able to share his/her screen. We could follow along with what we were doing in our database in real time and see how different functions worked and how manipulating our information could produce different results. It was also nice in that it provided for real-time results if something hadn't been coded correctly or we were having issues as to why something wasn't working the way we thought it should be. However, it did have some downsides in that we often had to rely on a conference phone and that made it difficult to hear people on both sides. Also, sometimes the trainers had internet difficulties when working from home and that caused issues with the WebX meetings.
Jennifer Steffens profile photo

Paychex Flex

No score
No answers yet
No answers on this topic

Online Training

Ascentis

Ascentis 6.0
Based on 2 answers
Ascentis HR has a number of online training videos to watch on a number of different topics. I gave it a lower rating because there is not much interactivity with the videos and it seems to cater to really only one or two learning styles. Plus, one has to be pretty motivated to go to a separate area to access the videos and then pull up a specific one to watch it and then learn. From my experience, people know that they are there, many just don't take the time and effort to go find them and actually watch them - especially since the username and password are different from their normal username and password.
Jennifer Steffens profile photo

Paychex Flex

No score
No answers yet
No answers on this topic

Implementation

Ascentis

Ascentis 6.3
Based on 4 answers
It was very easy to implement, but the customization pieces should really be fleshed out in order to determine the full need of an organization at the time of implementation. I believe if a little more time was spent on the requirements, the recruiting module would not have to be customized again at a cost at a later date.
Mary Meadows profile photo

Paychex Flex

No score
No answers yet
No answers on this topic

Alternatives Considered

Ascentis

1. Customer Service - listens to clients (per our due diligence during evaluation phase and own experience thereafter)2. System ability to interface with in-house systems. (Other vendors evaluated could not guarantee success.)3. Report Writing - prewritten + ad hoc. User-friendly. Payroll staff could write. Freeing up IT resource time. (+ Payroll more self-sufficient)4. Import/Export Capabilities. (Not all systems are equal)5. Garnishment / Third Party Check module. (Had vision from prior in-house system, this was the only vendor that had what we wanted in this area.)6. Employee satisfaction with increased payroll department efficiency and Ascentis Employee Self-Service.
Dottie Abston, CPP profile photo

Paychex Flex

It’s great that Paychex is one place for all things, however workday in combination with a financial institution for managing 401ks is a cleaner and easier to use system. That being said, we didn’t utilize all the components of Paychex
Andraya Yousfi profile photo

Return on Investment

Ascentis

  • By far, fewer errors in capturing information or giving information
  • Easily see what benefits an employee has enrolled or declined and historical information
  • Easily see what compensation an employee has had historical, or where their compensation is at currently
  • Easily see what positions an employee has had within the company for how long, and why they were transferred
Catherine Peterson profile photo

Paychex Flex

  • The first three months took more time than it should have to try to get everything in order on our account. I am still running into issues from time to time. The $1000 we saved for one year was not worth the hours on the phone with the implementation specialist and in person with the sales rep trying to get the account in order.
No photo available

Screenshots

Pricing Details

Ascentis

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Paychex Flex

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

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