Likelihood to Recommend
In working with Ascentis in payroll, the program makes my job so much easier. I am new to this position and the learning process has been so much easier with this product than those in the past. I appreciate the patience I am given when I call in for assistance as well.
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When working with a VMS or MSP I must say PRO is one of the best to use. You are able to manage multiple clients within the same portal, very user-friendly, able to go to one location for all recruitment needs, management needs, sales and accounting needs. It helps organize recruitment needs and make sure that candidates are within budget. With this program, I do not have to worry about aging reports or outstanding invoices
Read full review Pros Easy to use software. I have had several new HR employees comment on how easy the system is to learn! Problem Solving- Ascentis is always problem solving! When we were in the process of selecting a new payroll company, we needed unemployment claims management assistance for our locations, something Ascentis did not currently offer. The sales rep went out of his way to find a unemployment claims management company that would work with Ascentis and us. That company has helped us keep an 80% win rate for our claims! User conference- Engage is an awesome way to learn more about the products Ascentis has available as well and meet up with the staff you work with every day! Read full review As compared to other VMSs out there, Wand does allow for more information to be entered. In particular, I don't like when there are little to no free-form fields in a VMS, as you cannot truly explain a candidate's experiences without free-form entry. Notifications actually explain what is happening. Some VMSs send notifications that require you to login to see the activity. It's nice to see the info come directly to me in an email. Read full review Cons Updating the system so it is one platform and not two. Create changes to the benefit enrollment process and upgrade the system so hire dates do not need to be changed to trigger benefits for status changes. Focus updates on HR Admin, mobile application, ATS and transitioning to one platform. Larger areas of focus have been on the payroll portion of the system with a few updates to other areas. When something is broken, quicker turn time on fixing the issue. System needs updates to support AAP reporting. Read full review It would be helpful in the beginning to see if the opportunity is exempt or non-exempt The timing out of session could be extended a few more minutes longer When adding a candidates email Easier way to update a candidates profile and updated resume Read full review Likelihood to Renew
This rating would be a 10 if it were not for some issues we have been having recently with the benefit carrier connections. The carrier connections are critical for us so how these issues are resolved will be key in our renewal decision.
Read full review Usability
I'd give it a 7.5. If the modules were easier to access and not so buried (or placed in left field to find), I would give it a higher rating. As I said, as the potential to be great if ACCESS to other modules was easier.
Read full review Reliability and Availability
They normally give you notice when an update will affect the use of the system. Otherwise, when we have an error , we send a message to the support team. Sometimes someone will get right back with you and sometimes it takes a while.
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Yes, this pages do load pretty good but there are times when things are slow and I believe that's because they are sometimes trying to do updates.
Read full review Support Rating
Support is attentive and quick to answer the call and get the answer for you. If they for any reason cannot answer right then, they are back to you within a day and always seem to have a sense of urgency. You truly get the impression that they are aiming to make you happy.
Read full review In-Person Training
First, to clarify our "in-person" training was done mainly through Web-X meetings and conference calls. It was the closest thing we got to as far as an "in-person" training for this software. However, for the large majority of it, this type of training worked out well. We were able to share our screens and the trainer was able to share his/her screen. We could follow along with what we were doing in our database in real time and see how different functions worked and how manipulating our information could produce different results. It was also nice in that it provided for real-time results if something hadn't been coded correctly or we were having issues as to why something wasn't working the way we thought it should be. However, it did have some downsides in that we often had to rely on a conference phone and that made it difficult to hear people on both sides. Also, sometimes the trainers had internet difficulties when working from home and that caused issues with the WebX meetings.
Read full review Online Training
Ascentis HR has a number of online training videos to watch on a number of different topics. I gave it a lower rating because there is not much interactivity with the videos and it seems to cater to really only one or two learning styles. Plus, one has to be pretty motivated to go to a separate area to access the videos and then pull up a specific one to watch it and then learn. From my experience, people know that they are there, many just don't take the time and effort to go find them and actually watch them - especially since the username and password are different from their normal username and password.
Read full review Implementation Rating
It was very easy to implement, but the customization pieces should really be fleshed out in order to determine the full need of an organization at the time of implementation. I believe if a little more time was spent on the requirements, the recruiting module would not have to be customized again at a cost at a later date.
Read full review Alternatives Considered
Ascentis has far better customer service and the implementation experience was also better. The ability to do a lot of customization is also easier with Ascentis as it's smaller organization. The payroll has positive and negatives compared to ADP but the accuracy is the same in both. Ascentis just started their community site which doesn't have a lot of traffic but hopefully can become more like ADP's community site, which was extremely helpful to me as an administrator.
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Again, I didn't specifically select the Wand system; our client selected it, and I work with it. However, I have used several VMSs as well, so I feel as though I can compare from a user perspective. Wand isn't great - I prefer
for sure, mostly for it's simplicity.
, Beeline, and
are all similar to Wand in that they tend to be over-complicated, with a lot of steps involved in the submittal process that aren't relevant to the hiring process. And none are all that intuitive. However, in my experience, the people at PRO are top-notch, and more helpful than almost any others from other VMSs with whom I have worked. I'm not sure if that is strictly a function of the client environment, or PRO itself, but it's worth remarking on.
Read full review Scalability
Large acquisition would be very complicated, seems more appropriate for companies under 100
Read full review Return on Investment HR DPT. is much more effective, as we can assess any employee information no matter where we are, etc. This helps to provide information immediately when requested! Employees have access to Ascentis, and therefore to their timecard, open enrollment, etc., from anywhere at any time! Time, PTO requests, employee goals, and evaluations can be approved from anywhere at any time! Recruiting can be accessed any where at any time, and this helps with hiring, internal communication, etc. Read full review Saves time on all aspects of organization Only negative is that there is not a real connection with the managers from a Recruitment or Sales point of view - but understand they are prob bombarded by sales calls Very helpful tool to keep process and procedures in place Read full review