What users are saying about
Top Rated
829 Ratings
323 Ratings
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Score 7.8 out of 100
Top Rated
829 Ratings
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Score 8.4 out of 100

Feature Set Ratings

  • QuickBooks Desktop Pro ranks higher in 1 feature set: Payroll Management

Human Resource Management

7.5

Ascentis (discontinued)

75%

QuickBooks Desktop Pro

Feature Set Not Supported
N/A
Ascentis (discontinued) ranks higher in 7/7 features

Employee demographic data

7.6
76%
137 Ratings
N/A
0 Ratings

Employment history

7.8
78%
140 Ratings
N/A
0 Ratings

Job profiles and administration

7.6
76%
128 Ratings
N/A
0 Ratings

Workflow for transfers, promotions, pay raises, etc.

7.4
74%
126 Ratings
N/A
0 Ratings

Organizational charting

6.3
63%
90 Ratings
N/A
0 Ratings

Organization and location management

7.9
79%
109 Ratings
N/A
0 Ratings

Compliance data (COBRA, OSHA, etc.)

7.8
78%
102 Ratings
N/A
0 Ratings

Payroll Management

8.3

Ascentis (discontinued)

83%
8.9

QuickBooks Desktop Pro

89%
QuickBooks Desktop Pro ranks higher in 4/7 features

Pay calculation

8.3
83%
115 Ratings
9.2
92%
61 Ratings

Support for external payroll vendors

7.2
72%
62 Ratings
N/A
0 Ratings

Off-cycle/On-Demand payment

8.2
82%
28 Ratings
N/A
0 Ratings

Benefit plan administration

7.7
77%
108 Ratings
8.3
83%
35 Ratings

Direct deposit files

9.2
92%
100 Ratings
9.1
91%
53 Ratings

Salary revision and increment management

8.5
85%
92 Ratings
9.2
92%
49 Ratings

Reimbursement management

8.8
88%
51 Ratings
8.9
89%
50 Ratings

Leave and Attendance Management

8.1

Ascentis (discontinued)

81%

QuickBooks Desktop Pro

Feature Set Not Supported
N/A
Ascentis (discontinued) ranks higher in 3/3 features

Approval workflow

8.5
85%
99 Ratings
N/A
0 Ratings

Balance details

7.8
78%
99 Ratings
N/A
0 Ratings

Annual carry-forward and encashment

8.0
80%
84 Ratings
N/A
0 Ratings

Employee Self Service

7.9

Ascentis (discontinued)

79%

QuickBooks Desktop Pro

Feature Set Not Supported
N/A
Ascentis (discontinued) ranks higher in 5/5 features

View and generate pay and benefit information

8.2
82%
138 Ratings
N/A
0 Ratings

Update personal information

8.8
88%
151 Ratings
N/A
0 Ratings

View company policy documentation

6.9
69%
110 Ratings
N/A
0 Ratings

Employee recognition

7.1
71%
61 Ratings
N/A
0 Ratings

View job history

8.5
85%
108 Ratings
N/A
0 Ratings

Asset Management

6.0

Ascentis (discontinued)

60%

QuickBooks Desktop Pro

Feature Set Not Supported
N/A
Ascentis (discontinued) ranks higher in 1/1 features

Tracking of all physical assets

6.0
60%
33 Ratings
N/A
0 Ratings

HR Reporting

6.6

Ascentis (discontinued)

66%

QuickBooks Desktop Pro

Feature Set Not Supported
N/A
Ascentis (discontinued) ranks higher in 3/3 features

Report builder

6.5
65%
144 Ratings
N/A
0 Ratings

Pre-built reports

7.3
73%
142 Ratings
N/A
0 Ratings

Ability to combine HR data with external data

6.0
60%
73 Ratings
N/A
0 Ratings

Onboarding

6.3

Ascentis (discontinued)

63%

QuickBooks Desktop Pro

Feature Set Not Supported
N/A
Ascentis (discontinued) ranks higher in 2/2 features

New hire portal

6.5
65%
98 Ratings
N/A
0 Ratings

Manager tracking tools

6.1
61%
76 Ratings
N/A
0 Ratings

Performance and Goals

7.0

Ascentis (discontinued)

70%

QuickBooks Desktop Pro

Feature Set Not Supported
N/A
Ascentis (discontinued) ranks higher in 4/4 features

Corporate goal setting

6.5
65%
43 Ratings
N/A
0 Ratings

Individual goal setting

7.5
75%
53 Ratings
N/A
0 Ratings

Line-of sight-visibility

7.1
71%
38 Ratings
N/A
0 Ratings

Performance tracking

7.0
70%
50 Ratings
N/A
0 Ratings

Performance Management

6.4

Ascentis (discontinued)

64%

QuickBooks Desktop Pro

Feature Set Not Supported
N/A
Ascentis (discontinued) ranks higher in 5/5 features

Performance plans

6.2
62%
59 Ratings
N/A
0 Ratings

Performance improvement plans

6.3
63%
50 Ratings
N/A
0 Ratings

Review status tracking

6.7
67%
57 Ratings
N/A
0 Ratings

Review reminders

7.0
70%
55 Ratings
N/A
0 Ratings

Multiple review frequency

5.9
59%
50 Ratings
N/A
0 Ratings

Succession Planning

6.0

Ascentis (discontinued)

60%

QuickBooks Desktop Pro

Feature Set Not Supported
N/A
Ascentis (discontinued) ranks higher in 4/4 features

Create succession plans/pools

6.4
64%
21 Ratings
N/A
0 Ratings

Candidate ranking

6.4
64%
21 Ratings
N/A
0 Ratings

Candidate search

5.3
53%
27 Ratings
N/A
0 Ratings

Candidate development

6.0
60%
23 Ratings
N/A
0 Ratings

Recruiting / ATS

6.4

Ascentis (discontinued)

64%

QuickBooks Desktop Pro

Feature Set Not Supported
N/A
Ascentis (discontinued) ranks higher in 7/7 features

Job Requisition Management

6.7
67%
85 Ratings
N/A
0 Ratings

Company Website Posting

6.5
65%
79 Ratings
N/A
0 Ratings

Publish to Social Media

6.5
65%
59 Ratings
N/A
0 Ratings

Job Search Site Posting

6.5
65%
71 Ratings
N/A
0 Ratings

Duplicate Candidate Prevention

6.5
65%
57 Ratings
N/A
0 Ratings

Applicant Tracking

6.4
64%
83 Ratings
N/A
0 Ratings

Notifications and Alerts

5.6
56%
69 Ratings
N/A
0 Ratings

Customization

Ascentis (discontinued)

Feature Set Not Supported
N/A
7.3

QuickBooks Desktop Pro

73%
QuickBooks Desktop Pro ranks higher in 2/2 features

API for custom integration

N/A
0 Ratings
7.4
74%
32 Ratings

Plug-ins

N/A
0 Ratings
7.2
72%
36 Ratings

Security

Ascentis (discontinued)

Feature Set Not Supported
N/A
7.4

QuickBooks Desktop Pro

74%
QuickBooks Desktop Pro ranks higher in 2/2 features

Single sign-on capability

N/A
0 Ratings
7.5
75%
76 Ratings

Role-based user permissions

N/A
0 Ratings
7.3
73%
89 Ratings

Reporting & Analytics

Ascentis (discontinued)

Feature Set Not Supported
N/A
8.1

QuickBooks Desktop Pro

81%
QuickBooks Desktop Pro ranks higher in 3/3 features

Dashboards

N/A
0 Ratings
7.8
78%
94 Ratings

Standard reports

N/A
0 Ratings
8.6
86%
108 Ratings

Custom reports

N/A
0 Ratings
8.0
80%
106 Ratings

General Ledger and Configurable Accounting

Ascentis (discontinued)

Feature Set Not Supported
N/A
7.5

QuickBooks Desktop Pro

75%
QuickBooks Desktop Pro ranks higher in 21/21 features

Accounts payable

N/A
0 Ratings
8.7
87%
108 Ratings

Accounts receivable

N/A
0 Ratings
8.7
87%
109 Ratings

Cash management

N/A
0 Ratings
7.5
75%
97 Ratings

Bank reconciliation

N/A
0 Ratings
8.8
88%
109 Ratings

Expense management

N/A
0 Ratings
8.0
80%
100 Ratings

Time tracking

N/A
0 Ratings
7.0
70%
47 Ratings

Fixed asset management

N/A
0 Ratings
7.7
77%
64 Ratings

Multi-currency support

N/A
0 Ratings
6.5
65%
28 Ratings

Multi-division support

N/A
0 Ratings
7.6
76%
53 Ratings

Regulations compliance

N/A
0 Ratings
6.7
67%
40 Ratings

Electronic tax filing

N/A
0 Ratings
7.9
79%
50 Ratings

Self-service portal

N/A
0 Ratings
6.3
63%
39 Ratings

Global Financial Support

N/A
0 Ratings
5.1
51%
16 Ratings

Primary and Secondary Ledgers

N/A
0 Ratings
7.9
79%
38 Ratings

Intercompany Accounting

N/A
0 Ratings
7.5
75%
39 Ratings

Localizations

N/A
0 Ratings
7.0
70%
18 Ratings

Journals and Reconciliations

N/A
0 Ratings
8.4
84%
66 Ratings

Enterprise Accounting

N/A
0 Ratings
7.5
75%
34 Ratings

Configurable Accounting

N/A
0 Ratings
7.9
79%
41 Ratings

Centralized Rules Framework

N/A
0 Ratings
6.9
69%
25 Ratings

Standardized Processes

N/A
0 Ratings
8.1
81%
49 Ratings

Inventory Management

Ascentis (discontinued)

Feature Set Not Supported
N/A
7.0

QuickBooks Desktop Pro

70%
QuickBooks Desktop Pro ranks higher in 4/4 features

Inventory tracking

N/A
0 Ratings
7.6
76%
53 Ratings

Automatic reordering

N/A
0 Ratings
6.5
65%
32 Ratings

Location management

N/A
0 Ratings
6.8
68%
29 Ratings

Manufacturing module

N/A
0 Ratings
7.0
70%
16 Ratings

Order Management

Ascentis (discontinued)

Feature Set Not Supported
N/A
7.5

QuickBooks Desktop Pro

75%
QuickBooks Desktop Pro ranks higher in 7/7 features

Pricing

N/A
0 Ratings
8.6
86%
50 Ratings

Order entry

N/A
0 Ratings
8.4
84%
49 Ratings

Credit card processing

N/A
0 Ratings
7.1
71%
49 Ratings

Cost of goods sold

N/A
0 Ratings
8.3
83%
59 Ratings

Order Orchestration

N/A
0 Ratings
7.6
76%
19 Ratings

End-to-end order visibility

N/A
0 Ratings
7.5
75%
22 Ratings

Order exception Resolution

N/A
0 Ratings
5.1
51%
16 Ratings

Attribute Ratings

  • Ascentis (discontinued) is rated higher in 1 area: Support Rating
  • QuickBooks Desktop Pro is rated higher in 7 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Availability, In-Person Training, Implementation Rating, Product Scalability

Likelihood to Recommend

7.6

Ascentis (discontinued)

76%
164 Ratings
8.2

QuickBooks Desktop Pro

82%
123 Ratings

Likelihood to Renew

6.3

Ascentis (discontinued)

63%
12 Ratings
10.0

QuickBooks Desktop Pro

100%
18 Ratings

Usability

7.5

Ascentis (discontinued)

75%
44 Ratings
8.5

QuickBooks Desktop Pro

85%
31 Ratings

Availability

6.5

Ascentis (discontinued)

65%
7 Ratings
8.3

QuickBooks Desktop Pro

83%
4 Ratings

Performance

6.9

Ascentis (discontinued)

69%
5 Ratings

QuickBooks Desktop Pro

N/A
0 Ratings

Support Rating

8.1

Ascentis (discontinued)

81%
252 Ratings
6.5

QuickBooks Desktop Pro

65%
37 Ratings

In-Person Training

8.0

Ascentis (discontinued)

80%
1 Rating
10.0

QuickBooks Desktop Pro

100%
1 Rating

Online Training

8.2

Ascentis (discontinued)

82%
4 Ratings

QuickBooks Desktop Pro

N/A
0 Ratings

Implementation Rating

8.2

Ascentis (discontinued)

82%
8 Ratings
9.0

QuickBooks Desktop Pro

90%
12 Ratings

Product Scalability

6.4

Ascentis (discontinued)

64%
4 Ratings
8.0

QuickBooks Desktop Pro

80%
1 Rating

Likelihood to Recommend

Ascentis (discontinued)

In working with Ascentis in payroll, the program makes my job so much easier. I am new to this position and the learning process has been so much easier with this product than those in the past. I appreciate the patience I am given when I call in for assistance as well.
Anonymous | TrustRadius Reviewer

QuickBooks Desktop Pro

I am only going to recommend it because it is currently ubiquitous, and most accountants prefer it at the moment. I do not stand by the company, and will not use the product any longer than I have to. [I believe] the support is lousy, the product is overpriced, but it does the basics of what we need. I'm very happy for all those outside Intuit who make their living supporting QuickBooks Desktop Pro; third-party support is desperately needed. They also doubled their prices for software upgrades this year, and require those who don't pay double what the last upgrade cost, to subscribe every year for $200. If one does not subscribe beyond the first year, one will not be able to use the software beyond the first year. They are moving to a rental model even for those who refuse to use the LOUSY QuickBooks online. They were good company once. Now they just turn out bloatware that everyone uses, so the rest of us have to. I look forward to the day that an honest, better-priced competitor wipes the floor with Intuit.
Dana Friedman | TrustRadius Reviewer

Pros

Ascentis (discontinued)

  • Easy to use software. I have had several new HR employees comment on how easy the system is to learn!
  • Problem Solving- Ascentis is always problem solving! When we were in the process of selecting a new payroll company, we needed unemployment claims management assistance for our locations, something Ascentis did not currently offer. The sales rep went out of his way to find a unemployment claims management company that would work with Ascentis and us. That company has helped us keep an 80% win rate for our claims!
  • User conference- Engage is an awesome way to learn more about the products Ascentis has available as well and meet up with the staff you work with every day!
Anonymous | TrustRadius Reviewer

QuickBooks Desktop Pro

  • It is easy to manage and adjust inventory on hand.
  • It is easy to make reports and customize them to your needs.
  • We also use it to pay our employees directly.
  • It is easy to make year-to-year comparisons to see where we can make improvements and the current financial situation.
Matt Wipf | TrustRadius Reviewer

Cons

Ascentis (discontinued)

  • Updating the system so it is one platform and not two.
  • Create changes to the benefit enrollment process and upgrade the system so hire dates do not need to be changed to trigger benefits for status changes.
  • Focus updates on HR Admin, mobile application, ATS and transitioning to one platform. Larger areas of focus have been on the payroll portion of the system with a few updates to other areas.
  • When something is broken, quicker turn time on fixing the issue.
  • System needs updates to support AAP reporting.
Anonymous | TrustRadius Reviewer

QuickBooks Desktop Pro

  • QuickBooks Desktop Pro has been around for a few years and after an update[,] they force you to look at the changes/updates before you can use [them] after updating.
  • QuickBooks Desktop Pro does not have 2FA.
  • QuickBooks Desktop Pro should offer a way to store backups to a personal cloud without having to map a local network drive.
Tony Lamm | TrustRadius Reviewer

Pricing Details

Ascentis (discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

QuickBooks Desktop Pro

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Ascentis (discontinued)

Ascentis (discontinued) 6.3
Based on 12 answers
This rating would be a 10 if it were not for some issues we have been having recently with the benefit carrier connections. The carrier connections are critical for us so how these issues are resolved will be key in our renewal decision.
Kelly C. Neill, SPHR | TrustRadius Reviewer

QuickBooks Desktop Pro

QuickBooks Desktop Pro 10.0
Based on 18 answers
We've used the program for more than 20 years in our firm both with clients and as our software. For the cost and value of the program it works well for our firms needs and desires for an accounting software program. At this point to switch would not make sense.
Anonymous | TrustRadius Reviewer

Usability

Ascentis (discontinued)

Ascentis (discontinued) 7.5
Based on 44 answers
I'd give it a 7.5. If the modules were easier to access and not so buried (or placed in left field to find), I would give it a higher rating. As I said, as the potential to be great if ACCESS to other modules was easier.
Anonymous | TrustRadius Reviewer

QuickBooks Desktop Pro

QuickBooks Desktop Pro 8.5
Based on 31 answers
It is a great software that does everything a small business needs it to do, but there are just a few bugs and quirks that make additional software necessary. The slowness of the software occasionally might eventually be overshadowed by the quickness of cloud-based software though.
Alexis Lewis | TrustRadius Reviewer

Reliability and Availability

Ascentis (discontinued)

Ascentis (discontinued) 6.5
Based on 7 answers
They normally give you notice when an update will affect the use of the system. Otherwise, when we have an error , we send a message to the support team. Sometimes someone will get right back with you and sometimes it takes a while.
Anonymous | TrustRadius Reviewer

QuickBooks Desktop Pro

QuickBooks Desktop Pro 8.3
Based on 4 answers
I haven't experienced a time when QuickBooks Pro was unavailable when I needed it in the entire 20 years of using the software
Anonymous | TrustRadius Reviewer

Performance

Ascentis (discontinued)

Ascentis (discontinued) 6.9
Based on 5 answers
Yes, this pages do load pretty good but there are times when things are slow and I believe that's because they are sometimes trying to do updates.
Anonymous | TrustRadius Reviewer

QuickBooks Desktop Pro

No score
No answers yet
No answers on this topic

Support Rating

Ascentis (discontinued)

Ascentis (discontinued) 8.1
Based on 252 answers
Support is attentive and quick to answer the call and get the answer for you. If they for any reason cannot answer right then, they are back to you within a day and always seem to have a sense of urgency. You truly get the impression that they are aiming to make you happy.
Anonymous | TrustRadius Reviewer

QuickBooks Desktop Pro

QuickBooks Desktop Pro 6.5
Based on 37 answers
The support team is not always easy to use or able to understand the problems. There are some difficulties understanding [...] the issues the purchaser has and the solutions are sometimes hard to implement. A lot can be avoided if the users have adequate training and security is set up correctly at implementation.
Scott Banks | TrustRadius Reviewer

In-Person Training

Ascentis (discontinued)

Ascentis (discontinued) 8.0
Based on 1 answer
First, to clarify our "in-person" training was done mainly through Web-X meetings and conference calls. It was the closest thing we got to as far as an "in-person" training for this software. However, for the large majority of it, this type of training worked out well. We were able to share our screens and the trainer was able to share his/her screen. We could follow along with what we were doing in our database in real time and see how different functions worked and how manipulating our information could produce different results. It was also nice in that it provided for real-time results if something hadn't been coded correctly or we were having issues as to why something wasn't working the way we thought it should be. However, it did have some downsides in that we often had to rely on a conference phone and that made it difficult to hear people on both sides. Also, sometimes the trainers had internet difficulties when working from home and that caused issues with the WebX meetings.
Jennifer Steffens | TrustRadius Reviewer

QuickBooks Desktop Pro

QuickBooks Desktop Pro 10.0
Based on 1 answer
Best thing I ever did was to attend a two day training seminar on QuickBooks, I learned an immense amount in a short time with hands on training by experts. I strongly recommend such training for anyone using any part of the software. It will pay for itself in the first month.
Chuck Bunn | TrustRadius Reviewer

Online Training

Ascentis (discontinued)

Ascentis (discontinued) 8.2
Based on 4 answers
Ascentis HR has a number of online training videos to watch on a number of different topics. I gave it a lower rating because there is not much interactivity with the videos and it seems to cater to really only one or two learning styles. Plus, one has to be pretty motivated to go to a separate area to access the videos and then pull up a specific one to watch it and then learn. From my experience, people know that they are there, many just don't take the time and effort to go find them and actually watch them - especially since the username and password are different from their normal username and password.
Jennifer Steffens | TrustRadius Reviewer

QuickBooks Desktop Pro

No score
No answers yet
No answers on this topic

Implementation Rating

Ascentis (discontinued)

Ascentis (discontinued) 8.2
Based on 8 answers
It was very easy to implement, but the customization pieces should really be fleshed out in order to determine the full need of an organization at the time of implementation. I believe if a little more time was spent on the requirements, the recruiting module would not have to be customized again at a cost at a later date.
Mary Meadows | TrustRadius Reviewer

QuickBooks Desktop Pro

QuickBooks Desktop Pro 9.0
Based on 12 answers
We implemented the software ourselves. The training we received on the software was done by taking a community course teaching us how to use QuickBooks. It allowed me to get started with some basics of how to use the program and have not needed much assistance since completing the course work.
Erika Neilson | TrustRadius Reviewer

Alternatives Considered

Ascentis (discontinued)

Ascentis has far better customer service and the implementation experience was also better. The ability to do a lot of customization is also easier with Ascentis as it's smaller organization. The payroll has positive and negatives compared to ADP but the accuracy is the same in both. Ascentis just started their community site which doesn't have a lot of traffic but hopefully can become more like ADP's community site, which was extremely helpful to me as an administrator.
Anonymous | TrustRadius Reviewer

QuickBooks Desktop Pro

Zoho had great end-user support and it was almost as simple to learn and was as easy to use. But its reports were not as [customizable] as QuickBooks Desktop Pro, and its job cost and department accounting [were] more cumbersome than QuickBooks Desktop Pro was. In addition, while I like an underdog (Zoho) the fact is that it is easier to find staff that [is] comfortable with QuickBooks Desktop Pro than anything else on the market.
Anonymous | TrustRadius Reviewer

Scalability

Ascentis (discontinued)

Ascentis (discontinued) 6.4
Based on 4 answers
Large acquisition would be very complicated, seems more appropriate for companies under 100
Christina Miyamoto, PHR® | TrustRadius Reviewer

QuickBooks Desktop Pro

QuickBooks Desktop Pro 8.0
Based on 1 answer
No answer on this topic is available.

Return on Investment

Ascentis (discontinued)

  • HR DPT. is much more effective, as we can assess any employee information no matter where we are, etc. This helps to provide information immediately when requested!
  • Employees have access to Ascentis, and therefore to their timecard, open enrollment, etc., from anywhere at any time!
  • Time, PTO requests, employee goals, and evaluations can be approved from anywhere at any time!
  • Recruiting can be accessed any where at any time, and this helps with hiring, internal communication, etc.
Anonymous | TrustRadius Reviewer

QuickBooks Desktop Pro

  • QuickBooks Desktop Pro is a no hassle accounting solution that ticks a lot of boxes. It almost never disappoints and organizations will usually keep using it for many years. If anything, the only time I've seen an organization migrate away from it is if they have specific accounting needs, or if the organization has grown to the point that they need a more robust accounting solution. Even then, QuickBooks can usually be maintained within another accounting software system for specific functions, like A/R & A/P for example.
Ryan Husbands, MBA, CPA | TrustRadius Reviewer

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