What users are saying about
Top Rated
1355 Ratings
323 Ratings
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Score 7.8 out of 100
Top Rated
1355 Ratings
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Score 8.1 out of 100

Feature Set Ratings

  • Ascentis (discontinued) ranks higher in 1 feature set: Payroll Management

Human Resource Management

7.5

Ascentis (discontinued)

75%

QuickBooks Online

Feature Set Not Supported
N/A
Ascentis (discontinued) ranks higher in 7/7 features

Employee demographic data

7.6
76%
137 Ratings
N/A
0 Ratings

Employment history

7.8
78%
140 Ratings
N/A
0 Ratings

Job profiles and administration

7.6
76%
128 Ratings
N/A
0 Ratings

Workflow for transfers, promotions, pay raises, etc.

7.4
74%
126 Ratings
N/A
0 Ratings

Organizational charting

6.3
63%
90 Ratings
N/A
0 Ratings

Organization and location management

7.9
79%
109 Ratings
N/A
0 Ratings

Compliance data (COBRA, OSHA, etc.)

7.8
78%
102 Ratings
N/A
0 Ratings

Payroll Management

8.3

Ascentis (discontinued)

83%
7.0

QuickBooks Online

70%
Ascentis (discontinued) ranks higher in 7/7 features

Pay calculation

8.3
83%
115 Ratings
7.1
71%
67 Ratings

Support for external payroll vendors

7.2
72%
62 Ratings
N/A
0 Ratings

Off-cycle/On-Demand payment

8.2
82%
28 Ratings
N/A
0 Ratings

Benefit plan administration

7.7
77%
108 Ratings
6.2
62%
30 Ratings

Direct deposit files

9.2
92%
100 Ratings
7.2
72%
63 Ratings

Salary revision and increment management

8.5
85%
92 Ratings
7.0
70%
43 Ratings

Reimbursement management

8.8
88%
51 Ratings
7.4
74%
44 Ratings

Leave and Attendance Management

8.1

Ascentis (discontinued)

81%

QuickBooks Online

Feature Set Not Supported
N/A
Ascentis (discontinued) ranks higher in 3/3 features

Approval workflow

8.5
85%
99 Ratings
N/A
0 Ratings

Balance details

7.8
78%
99 Ratings
N/A
0 Ratings

Annual carry-forward and encashment

8.0
80%
84 Ratings
N/A
0 Ratings

Employee Self Service

7.9

Ascentis (discontinued)

79%

QuickBooks Online

Feature Set Not Supported
N/A
Ascentis (discontinued) ranks higher in 5/5 features

View and generate pay and benefit information

8.2
82%
138 Ratings
N/A
0 Ratings

Update personal information

8.8
88%
151 Ratings
N/A
0 Ratings

View company policy documentation

6.9
69%
110 Ratings
N/A
0 Ratings

Employee recognition

7.1
71%
61 Ratings
N/A
0 Ratings

View job history

8.5
85%
108 Ratings
N/A
0 Ratings

Asset Management

6.0

Ascentis (discontinued)

60%

QuickBooks Online

Feature Set Not Supported
N/A
Ascentis (discontinued) ranks higher in 1/1 features

Tracking of all physical assets

6.0
60%
33 Ratings
N/A
0 Ratings

HR Reporting

6.6

Ascentis (discontinued)

66%

QuickBooks Online

Feature Set Not Supported
N/A
Ascentis (discontinued) ranks higher in 3/3 features

Report builder

6.5
65%
144 Ratings
N/A
0 Ratings

Pre-built reports

7.3
73%
142 Ratings
N/A
0 Ratings

Ability to combine HR data with external data

6.0
60%
73 Ratings
N/A
0 Ratings

Onboarding

6.3

Ascentis (discontinued)

63%

QuickBooks Online

Feature Set Not Supported
N/A
Ascentis (discontinued) ranks higher in 2/2 features

New hire portal

6.5
65%
98 Ratings
N/A
0 Ratings

Manager tracking tools

6.1
61%
76 Ratings
N/A
0 Ratings

Performance and Goals

7.0

Ascentis (discontinued)

70%

QuickBooks Online

Feature Set Not Supported
N/A
Ascentis (discontinued) ranks higher in 4/4 features

Corporate goal setting

6.5
65%
43 Ratings
N/A
0 Ratings

Individual goal setting

7.5
75%
53 Ratings
N/A
0 Ratings

Line-of sight-visibility

7.1
71%
38 Ratings
N/A
0 Ratings

Performance tracking

7.0
70%
50 Ratings
N/A
0 Ratings

Performance Management

6.4

Ascentis (discontinued)

64%

QuickBooks Online

Feature Set Not Supported
N/A
Ascentis (discontinued) ranks higher in 5/5 features

Performance plans

6.2
62%
59 Ratings
N/A
0 Ratings

Performance improvement plans

6.3
63%
50 Ratings
N/A
0 Ratings

Review status tracking

6.7
67%
57 Ratings
N/A
0 Ratings

Review reminders

7.0
70%
55 Ratings
N/A
0 Ratings

Multiple review frequency

5.9
59%
50 Ratings
N/A
0 Ratings

Succession Planning

6.0

Ascentis (discontinued)

60%

QuickBooks Online

Feature Set Not Supported
N/A
Ascentis (discontinued) ranks higher in 4/4 features

Create succession plans/pools

6.4
64%
21 Ratings
N/A
0 Ratings

Candidate ranking

6.4
64%
21 Ratings
N/A
0 Ratings

Candidate search

5.3
53%
27 Ratings
N/A
0 Ratings

Candidate development

6.0
60%
23 Ratings
N/A
0 Ratings

Recruiting / ATS

6.4

Ascentis (discontinued)

64%

QuickBooks Online

Feature Set Not Supported
N/A
Ascentis (discontinued) ranks higher in 7/7 features

Job Requisition Management

6.7
67%
85 Ratings
N/A
0 Ratings

Company Website Posting

6.5
65%
79 Ratings
N/A
0 Ratings

Publish to Social Media

6.5
65%
59 Ratings
N/A
0 Ratings

Job Search Site Posting

6.5
65%
71 Ratings
N/A
0 Ratings

Duplicate Candidate Prevention

6.5
65%
57 Ratings
N/A
0 Ratings

Applicant Tracking

6.4
64%
83 Ratings
N/A
0 Ratings

Notifications and Alerts

5.6
56%
69 Ratings
N/A
0 Ratings

Customization

Ascentis (discontinued)

Feature Set Not Supported
N/A
7.3

QuickBooks Online

73%
QuickBooks Online ranks higher in 2/2 features

API for custom integration

N/A
0 Ratings
7.4
74%
53 Ratings

Plug-ins

N/A
0 Ratings
7.1
71%
56 Ratings

Security

Ascentis (discontinued)

Feature Set Not Supported
N/A
8.1

QuickBooks Online

81%
QuickBooks Online ranks higher in 2/2 features

Single sign-on capability

N/A
0 Ratings
8.1
81%
79 Ratings

Role-based user permissions

N/A
0 Ratings
8.1
81%
100 Ratings

Reporting & Analytics

Ascentis (discontinued)

Feature Set Not Supported
N/A
8.0

QuickBooks Online

80%
QuickBooks Online ranks higher in 3/3 features

Dashboards

N/A
0 Ratings
7.8
78%
119 Ratings

Standard reports

N/A
0 Ratings
8.4
84%
122 Ratings

Custom reports

N/A
0 Ratings
7.7
77%
111 Ratings

General Ledger and Configurable Accounting

Ascentis (discontinued)

Feature Set Not Supported
N/A
7.4

QuickBooks Online

74%
QuickBooks Online ranks higher in 21/21 features

Accounts payable

N/A
0 Ratings
8.1
81%
116 Ratings

Accounts receivable

N/A
0 Ratings
8.5
85%
125 Ratings

Cash management

N/A
0 Ratings
7.3
73%
113 Ratings

Bank reconciliation

N/A
0 Ratings
8.4
84%
131 Ratings

Expense management

N/A
0 Ratings
7.6
76%
118 Ratings

Time tracking

N/A
0 Ratings
6.0
60%
54 Ratings

Fixed asset management

N/A
0 Ratings
6.9
69%
52 Ratings

Multi-currency support

N/A
0 Ratings
6.9
69%
22 Ratings

Multi-division support

N/A
0 Ratings
6.8
68%
41 Ratings

Regulations compliance

N/A
0 Ratings
7.7
77%
37 Ratings

Electronic tax filing

N/A
0 Ratings
7.2
72%
61 Ratings

Self-service portal

N/A
0 Ratings
6.7
67%
62 Ratings

Global Financial Support

N/A
0 Ratings
5.9
59%
15 Ratings

Primary and Secondary Ledgers

N/A
0 Ratings
7.3
73%
31 Ratings

Intercompany Accounting

N/A
0 Ratings
7.6
76%
27 Ratings

Localizations

N/A
0 Ratings
8.6
86%
19 Ratings

Journals and Reconciliations

N/A
0 Ratings
8.0
80%
69 Ratings

Enterprise Accounting

N/A
0 Ratings
8.5
85%
24 Ratings

Configurable Accounting

N/A
0 Ratings
7.5
75%
36 Ratings

Centralized Rules Framework

N/A
0 Ratings
7.7
77%
22 Ratings

Standardized Processes

N/A
0 Ratings
6.7
67%
46 Ratings

Inventory Management

Ascentis (discontinued)

Feature Set Not Supported
N/A
7.2

QuickBooks Online

72%
QuickBooks Online ranks higher in 4/4 features

Inventory tracking

N/A
0 Ratings
6.8
68%
44 Ratings

Automatic reordering

N/A
0 Ratings
7.5
75%
20 Ratings

Location management

N/A
0 Ratings
6.8
68%
20 Ratings

Manufacturing module

N/A
0 Ratings
8.0
80%
16 Ratings

Order Management

Ascentis (discontinued)

Feature Set Not Supported
N/A
7.4

QuickBooks Online

74%
QuickBooks Online ranks higher in 7/7 features

Pricing

N/A
0 Ratings
8.1
81%
54 Ratings

Order entry

N/A
0 Ratings
8.1
81%
52 Ratings

Credit card processing

N/A
0 Ratings
7.5
75%
63 Ratings

Cost of goods sold

N/A
0 Ratings
7.2
72%
66 Ratings

Order Orchestration

N/A
0 Ratings
7.5
75%
19 Ratings

End-to-end order visibility

N/A
0 Ratings
7.3
73%
18 Ratings

Order exception Resolution

N/A
0 Ratings
5.9
59%
17 Ratings

Attribute Ratings

  • Ascentis (discontinued) is rated higher in 2 areas: Likelihood to Recommend, Support Rating
  • QuickBooks Online is rated higher in 6 areas: Likelihood to Renew, Usability, Availability, Performance, Implementation Rating, Product Scalability

Likelihood to Recommend

7.6

Ascentis (discontinued)

76%
164 Ratings
7.4

QuickBooks Online

74%
153 Ratings

Likelihood to Renew

6.3

Ascentis (discontinued)

63%
12 Ratings
10.0

QuickBooks Online

100%
22 Ratings

Usability

7.5

Ascentis (discontinued)

75%
44 Ratings
7.8

QuickBooks Online

78%
69 Ratings

Availability

6.5

Ascentis (discontinued)

65%
7 Ratings
10.0

QuickBooks Online

100%
7 Ratings

Performance

6.9

Ascentis (discontinued)

69%
5 Ratings
10.0

QuickBooks Online

100%
5 Ratings

Support Rating

8.1

Ascentis (discontinued)

81%
252 Ratings
6.9

QuickBooks Online

69%
66 Ratings

In-Person Training

8.0

Ascentis (discontinued)

80%
1 Rating

QuickBooks Online

N/A
0 Ratings

Online Training

8.2

Ascentis (discontinued)

82%
4 Ratings

QuickBooks Online

N/A
0 Ratings

Implementation Rating

8.2

Ascentis (discontinued)

82%
8 Ratings
10.0

QuickBooks Online

100%
7 Ratings

Product Scalability

6.4

Ascentis (discontinued)

64%
4 Ratings
10.0

QuickBooks Online

100%
1 Rating

Likelihood to Recommend

Ascentis (discontinued)

In working with Ascentis in payroll, the program makes my job so much easier. I am new to this position and the learning process has been so much easier with this product than those in the past. I appreciate the patience I am given when I call in for assistance as well.
Anonymous | TrustRadius Reviewer

QuickBooks Online

QuickBooks has long been a standard when it's come to small business accounting. Their tools work, the user interface is fairly intuitive to navigate, and it has suited the needs of our small business (11-20 employees) for the past 10 years. However, as we continue to grow and come into a greater need to control our branding, we find that QuickBooks Online often limits us in customization and branding. Plus, it just has some odds quirks in the coding of how the invoices are setup up that often requires us to "fight against the system" in order to accomplish what we want in our invoice structure.
Zach Yokum | TrustRadius Reviewer

Pros

Ascentis (discontinued)

  • Easy to use software. I have had several new HR employees comment on how easy the system is to learn!
  • Problem Solving- Ascentis is always problem solving! When we were in the process of selecting a new payroll company, we needed unemployment claims management assistance for our locations, something Ascentis did not currently offer. The sales rep went out of his way to find a unemployment claims management company that would work with Ascentis and us. That company has helped us keep an 80% win rate for our claims!
  • User conference- Engage is an awesome way to learn more about the products Ascentis has available as well and meet up with the staff you work with every day!
Anonymous | TrustRadius Reviewer

QuickBooks Online

  • It enables me to do a P&L for each specific program as requested by the county for the grant money that they give us.
  • It enables me to do [an] organizational budget as well as a budget for each specific program
  • It enables the accountant and the auditor access at any time for transparency
Roxanne Jacobs | TrustRadius Reviewer

Cons

Ascentis (discontinued)

  • Updating the system so it is one platform and not two.
  • Create changes to the benefit enrollment process and upgrade the system so hire dates do not need to be changed to trigger benefits for status changes.
  • Focus updates on HR Admin, mobile application, ATS and transitioning to one platform. Larger areas of focus have been on the payroll portion of the system with a few updates to other areas.
  • When something is broken, quicker turn time on fixing the issue.
  • System needs updates to support AAP reporting.
Anonymous | TrustRadius Reviewer

QuickBooks Online

  • The budgets feature leaves a lot be desired - difficult and clunky to populate and maintain.
  • Reporting for Budget vs Actual is available but the ability to reforecast based on updated data is not.
  • The rules function to default common types of expenses isn't perfect and will get confused if like amounts or a number of similar items present.
Charles Fashana, MBA | TrustRadius Reviewer

Pricing Details

Ascentis (discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Ascentis (discontinued) Editions & Modules

Additional Pricing Details

QuickBooks Online

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$15 per month

QuickBooks Online Editions & Modules

Edition
Simple Start$251
Plus$751
Advanced$1501
Self-Employed$151
  1. per month
Additional Pricing Details

Likelihood to Renew

Ascentis (discontinued)

Ascentis (discontinued) 6.3
Based on 12 answers
This rating would be a 10 if it were not for some issues we have been having recently with the benefit carrier connections. The carrier connections are critical for us so how these issues are resolved will be key in our renewal decision.
Kelly C. Neill, SPHR | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 10.0
Based on 22 answers
It like the product 'right out of the box' and I trust Intuit will continually improve it over the years based on my experience with their desktop products. The large providers of Apps makes customizing the entire package relatively easy and seamless for a wide variety of business types.
John H. Adair CPA | TrustRadius Reviewer

Usability

Ascentis (discontinued)

Ascentis (discontinued) 7.5
Based on 44 answers
I'd give it a 7.5. If the modules were easier to access and not so buried (or placed in left field to find), I would give it a higher rating. As I said, as the potential to be great if ACCESS to other modules was easier.
Anonymous | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 7.8
Based on 69 answers
Do NOT use their premium payroll. It's expensive and [I feel like] their customer service is horrible. I spent almost 4 hours trying to get an answer to a simple question about a 941 form they filed. They kept transferring me around to various people and every single time they couldn't find the 941 form I had a question on. I had to do a screenshare to show them where it was! I got disconnected three times and they never called back. They also told me that I would have to talk to the IRS at one point. I refused and told them that they were filing these forms on our behalf, they were doing the calculations so they should be able to answer my questions. I asked several times to talk to a supervisor and they wouldn't transfer me to one. They just said that they could put in a request for a supervisor to call me back in 24-48 hours! It was just unbelievable how horrible it was.
Michelle Jones | TrustRadius Reviewer

Reliability and Availability

Ascentis (discontinued)

Ascentis (discontinued) 6.5
Based on 7 answers
They normally give you notice when an update will affect the use of the system. Otherwise, when we have an error , we send a message to the support team. Sometimes someone will get right back with you and sometimes it takes a while.
Anonymous | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 10.0
Based on 7 answers
We have rarely had outages in the last 10 years. I can only recall 2 times in the last 10 years where we were not able to access our client files.
Anonymous | TrustRadius Reviewer

Performance

Ascentis (discontinued)

Ascentis (discontinued) 6.9
Based on 5 answers
Yes, this pages do load pretty good but there are times when things are slow and I believe that's because they are sometimes trying to do updates.
Anonymous | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 10.0
Based on 5 answers
There are tab issues. When I tab the field doesn't highlight and I have to backspace or delete what is in the field. Happens on the memo field and sometimes other fields. Very time consuming.
Colleen Walker | TrustRadius Reviewer

Support Rating

Ascentis (discontinued)

Ascentis (discontinued) 8.1
Based on 252 answers
Support is attentive and quick to answer the call and get the answer for you. If they for any reason cannot answer right then, they are back to you within a day and always seem to have a sense of urgency. You truly get the impression that they are aiming to make you happy.
Anonymous | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 6.9
Based on 66 answers
Support is great, all incidents been resolved. Quickbooks Online forum is very well organized and helpful. I like the fact that they let the community contribute in resolving issues. Most or many of your answers can be found online. You can also get help on YouTube, but the easiest way to get assistance is through their chat system.
Anonymous | TrustRadius Reviewer

In-Person Training

Ascentis (discontinued)

Ascentis (discontinued) 8.0
Based on 1 answer
First, to clarify our "in-person" training was done mainly through Web-X meetings and conference calls. It was the closest thing we got to as far as an "in-person" training for this software. However, for the large majority of it, this type of training worked out well. We were able to share our screens and the trainer was able to share his/her screen. We could follow along with what we were doing in our database in real time and see how different functions worked and how manipulating our information could produce different results. It was also nice in that it provided for real-time results if something hadn't been coded correctly or we were having issues as to why something wasn't working the way we thought it should be. However, it did have some downsides in that we often had to rely on a conference phone and that made it difficult to hear people on both sides. Also, sometimes the trainers had internet difficulties when working from home and that caused issues with the WebX meetings.
Jennifer Steffens | TrustRadius Reviewer

QuickBooks Online

No score
No answers yet
No answers on this topic

Online Training

Ascentis (discontinued)

Ascentis (discontinued) 8.2
Based on 4 answers
Ascentis HR has a number of online training videos to watch on a number of different topics. I gave it a lower rating because there is not much interactivity with the videos and it seems to cater to really only one or two learning styles. Plus, one has to be pretty motivated to go to a separate area to access the videos and then pull up a specific one to watch it and then learn. From my experience, people know that they are there, many just don't take the time and effort to go find them and actually watch them - especially since the username and password are different from their normal username and password.
Jennifer Steffens | TrustRadius Reviewer

QuickBooks Online

No score
No answers yet
No answers on this topic

Implementation Rating

Ascentis (discontinued)

Ascentis (discontinued) 8.2
Based on 8 answers
It was very easy to implement, but the customization pieces should really be fleshed out in order to determine the full need of an organization at the time of implementation. I believe if a little more time was spent on the requirements, the recruiting module would not have to be customized again at a cost at a later date.
Mary Meadows | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 10.0
Based on 7 answers
The person in charge of QB needs to be very accurate with record keeping and is recommended to stay on top of tasks. The biggest issue we have is reconciliation, and those issues occur only when too much time has occurred between reconciliations
Adrienne Gould-Choquette, P.E. | TrustRadius Reviewer

Alternatives Considered

Ascentis (discontinued)

Ascentis has far better customer service and the implementation experience was also better. The ability to do a lot of customization is also easier with Ascentis as it's smaller organization. The payroll has positive and negatives compared to ADP but the accuracy is the same in both. Ascentis just started their community site which doesn't have a lot of traffic but hopefully can become more like ADP's community site, which was extremely helpful to me as an administrator.
Anonymous | TrustRadius Reviewer

QuickBooks Online

I have used Wave Accounting for another business. I selected QuickBooks Online over Wave because of the features available from QuickBooks. Wave is great since it is free, but I feel that paying for QuickBooks Online is worth it for the features. In addition there is such a robust support network and training available for QuickBooks.
Lukas Sundahl, MBA | TrustRadius Reviewer

Scalability

Ascentis (discontinued)

Ascentis (discontinued) 6.4
Based on 4 answers
Large acquisition would be very complicated, seems more appropriate for companies under 100
Christina Miyamoto, PHR® | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 10.0
Based on 1 answer
As we have grown along our professional path, we have also expanded our use of QB. The scalability is easy and features seem to be waiting for you until you need them. We have increased profits by over 10x from our first year in business to the current and have yet to find a reason to look elsewhere
Adrienne Gould-Choquette, P.E. | TrustRadius Reviewer

Return on Investment

Ascentis (discontinued)

  • HR DPT. is much more effective, as we can assess any employee information no matter where we are, etc. This helps to provide information immediately when requested!
  • Employees have access to Ascentis, and therefore to their timecard, open enrollment, etc., from anywhere at any time!
  • Time, PTO requests, employee goals, and evaluations can be approved from anywhere at any time!
  • Recruiting can be accessed any where at any time, and this helps with hiring, internal communication, etc.
Anonymous | TrustRadius Reviewer

QuickBooks Online

  • Overall, QuickBooks Online is a great investment for the company of our size (small software startup).
  • QuickBooks Online supports all the key functions of our company's accounting team.
  • QuickBooks Online definitely made the life of our accounting team much easier which let us focus on more important issues outside of bookkeeping.
Serguei Bykov | TrustRadius Reviewer

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