What users are saying about
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Top Rated
320 Ratings
37 Ratings

Ascentis

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Top Rated
320 Ratings
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Score 7.7 out of 100
37 Ratings
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Score 5.7 out of 100

Likelihood to Recommend

Ascentis

In working with Ascentis in payroll, the program makes my job so much easier. I am new to this position and the learning process has been so much easier with this product than those in the past. I appreciate the patience I am given when I call in for assistance as well.
Anonymous | TrustRadius Reviewer

SmartSearch

I think our environment has stretched SmS and their capabilities (positively) but we have grown together and developed an enormously capable system together that is now very well integrated into our business. For doing applicant tracking, requisition management and offer management that has really been strong. I think we can partner together and build some better analytics and reporting capabilities that would be better suited for our business.
EJ Meier | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

Ascentis
7.5
SmartSearch
Employee demographic data
Ascentis
8.0
SmartSearch
Employment history
Ascentis
7.9
SmartSearch
Job profiles and administration
Ascentis
7.7
SmartSearch
Workflow for transfers, promotions, pay raises, etc.
Ascentis
7.3
SmartSearch
Organizational charting
Ascentis
6.5
SmartSearch
Organization and location management
Ascentis
7.6
SmartSearch
Compliance data (COBRA, OSHA, etc.)
Ascentis
7.7
SmartSearch

Payroll Management

Ascentis
8.3
SmartSearch
Pay calculation
Ascentis
8.5
SmartSearch
Support for external payroll vendors
Ascentis
7.7
SmartSearch
Off-cycle/On-Demand payment
Ascentis
8.3
SmartSearch
Benefit plan administration
Ascentis
7.7
SmartSearch
Direct deposit files
Ascentis
9.0
SmartSearch
Salary revision and increment management
Ascentis
8.1
SmartSearch
Reimbursement management
Ascentis
8.4
SmartSearch

Leave and Attendance Management

Ascentis
8.0
SmartSearch
Approval workflow
Ascentis
8.4
SmartSearch
Balance details
Ascentis
7.9
SmartSearch
Annual carry-forward and encashment
Ascentis
7.7
SmartSearch

Employee Self Service

Ascentis
8.2
SmartSearch
View and generate pay and benefit information
Ascentis
8.2
SmartSearch
Update personal information
Ascentis
8.6
SmartSearch
View company policy documentation
Ascentis
7.7
SmartSearch
Employee recognition
Ascentis
7.7
SmartSearch
View job history
Ascentis
8.6
SmartSearch

Asset Management

Ascentis
6.1
SmartSearch
Tracking of all physical assets
Ascentis
6.1
SmartSearch

HR Reporting

Ascentis
6.5
SmartSearch
Report builder
Ascentis
6.2
SmartSearch
Pre-built reports
Ascentis
7.0
SmartSearch
Ability to combine HR data with external data
Ascentis
6.4
SmartSearch

Onboarding

Ascentis
6.6
SmartSearch
New hire portal
Ascentis
6.8
SmartSearch
Manager tracking tools
Ascentis
6.4
SmartSearch

Performance and Goals

Ascentis
7.1
SmartSearch
Corporate goal setting
Ascentis
6.6
SmartSearch
Individual goal setting
Ascentis
7.4
SmartSearch
Line-of sight-visibility
Ascentis
7.3
SmartSearch
Performance tracking
Ascentis
6.9
SmartSearch

Performance Management

Ascentis
6.6
SmartSearch
Performance plans
Ascentis
6.6
SmartSearch
Performance improvement plans
Ascentis
6.7
SmartSearch
Review status tracking
Ascentis
7.1
SmartSearch
Review reminders
Ascentis
6.9
SmartSearch
Multiple review frequency
Ascentis
5.7
SmartSearch

Succession Planning

Ascentis
6.3
SmartSearch
Create succession plans/pools
Ascentis
6.3
SmartSearch
Candidate ranking
Ascentis
6.5
SmartSearch
Candidate search
Ascentis
6.1
SmartSearch
Candidate development
Ascentis
6.4
SmartSearch

Recruiting / ATS

Ascentis
6.7
SmartSearch
3.7
Job Requisition Management
Ascentis
7.0
SmartSearch
5.3
Company Website Posting
Ascentis
7.0
SmartSearch
6.2
Publish to Social Media
Ascentis
6.9
SmartSearch
1.6
Job Search Site Posting
Ascentis
6.6
SmartSearch
1.7
Duplicate Candidate Prevention
Ascentis
6.7
SmartSearch
1.5
Applicant Tracking
Ascentis
6.5
SmartSearch
7.1
Notifications and Alerts
Ascentis
5.8
SmartSearch
1.6
Customized Application Form
Ascentis
SmartSearch
1.7
Resume Management
Ascentis
SmartSearch
6.3
Candidate Search
Ascentis
SmartSearch
1.6
Collaboration
Ascentis
SmartSearch
8.4
Task Creation and Delegation
Ascentis
SmartSearch
1.5
Email Templates
Ascentis
SmartSearch
7.1
User Permissions
Ascentis
SmartSearch
1.7
Reporting
Ascentis
SmartSearch
1.6

Pros

Ascentis

  • Easy to use software. I have had several new HR employees comment on how easy the system is to learn!
  • Problem Solving- Ascentis is always problem solving! When we were in the process of selecting a new payroll company, we needed unemployment claims management assistance for our locations, something Ascentis did not currently offer. The sales rep went out of his way to find a unemployment claims management company that would work with Ascentis and us. That company has helped us keep an 80% win rate for our claims!
  • User conference- Engage is an awesome way to learn more about the products Ascentis has available as well and meet up with the staff you work with every day!
Anonymous | TrustRadius Reviewer

SmartSearch

  • The search functions are outstanding. It is the reason we originally went with SmartSearch many years ago. The ability to do very simple or complex searches gives the recruiting staff great flexibility in how they look for and narrow down candidates.
  • The hire and onboarding traks allow us to create very specific processes we want our staff to follow to insure a consistent and repeatable result. I can create traks that can be very general or traks that literally provide emails and reminders to all of the players (recruiters, managers, candidates, etc...) every step of the way. This is particularly helpful where we have customers who have extremely stringent contractual guidelines that must be followed.
  • Support. Their customer support is second to none. We always joke that they are our favorite vendor to deal with.... Anytime we have an issue or question. They are there to walk us through it. The training is on target and the staff has always been friendly and more than eager to help make us successful with the tool.
David Stafford | TrustRadius Reviewer

Cons

Ascentis

  • Updating the system so it is one platform and not two.
  • Create changes to the benefit enrollment process and upgrade the system so hire dates do not need to be changed to trigger benefits for status changes.
  • Focus updates on HR Admin, mobile application, ATS and transitioning to one platform. Larger areas of focus have been on the payroll portion of the system with a few updates to other areas.
  • When something is broken, quicker turn time on fixing the issue.
  • System needs updates to support AAP reporting.
Anonymous | TrustRadius Reviewer

SmartSearch

  • SmartSearch has a steep learning curve if you want to extensively use the features like automated tasks and the report writer
  • Technical support is spotty and sometimes very frustrating, they don't respond for weeks at a time.
  • SmartSearch user interface is old and has far less ability to customize the interface than other tracking systems
  • SmartSearch has virtually no ability to connect directly with other software and allows now other software to connect in - so no Microsoft Flow, no Zapier, no mail parser, etc. and since Smart Search capabilities are limited, not being able to integrate it with other platforms easily is unfortunate.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Ascentis

Ascentis 6.3
Based on 13 answers
This rating would be a 10 if it were not for some issues we have been having recently with the benefit carrier connections. The carrier connections are critical for us so how these issues are resolved will be key in our renewal decision.
Kelly C. Neill, SPHR | TrustRadius Reviewer

SmartSearch

SmartSearch 3.0
Based on 18 answers
I believe over the past 30 or so pages (or so it seems), you have every reason for my business to continue as a SmartSearch ATS client and user. The support is off the charts great the few times I need them (generally not even once per year). My business has been a client since 2004. That should say it all.
Bill Humbert | TrustRadius Reviewer

Usability

Ascentis

Ascentis 7.5
Based on 45 answers
I'd give it a 7.5. If the modules were easier to access and not so buried (or placed in left field to find), I would give it a higher rating. As I said, as the potential to be great if ACCESS to other modules was easier.
Anonymous | TrustRadius Reviewer

SmartSearch

SmartSearch 7.7
Based on 10 answers
There are so many facets of SmartSearch, that to know everything about it is nearly impossible. While it is mainly straight forward, there is a lot. After using the program for a while, you become pretty comfortable with the basics and can start adding some of the other features.
Rachel Hamilton Probst | TrustRadius Reviewer

Reliability and Availability

Ascentis

Ascentis 6.3
Based on 5 answers
They normally give you notice when an update will affect the use of the system. Otherwise, when we have an error , we send a message to the support team. Sometimes someone will get right back with you and sometimes it takes a while.
Anonymous | TrustRadius Reviewer

SmartSearch

SmartSearch 10.0
Based on 3 answers
My license for SmartSearch goes back to 2004. It has always been available for me - don't remember a single time it was not available in all of those years.
Bill Humbert | TrustRadius Reviewer

Performance

Ascentis

Ascentis 6.7
Based on 4 answers
Yes, this pages do load pretty good but there are times when things are slow and I believe that's because they are sometimes trying to do updates.
Anonymous | TrustRadius Reviewer

SmartSearch

No score
No answers yet
No answers on this topic

Support Rating

Ascentis

Ascentis 8.0
Based on 157 answers
Support is attentive and quick to answer the call and get the answer for you. If they for any reason cannot answer right then, they are back to you within a day and always seem to have a sense of urgency. You truly get the impression that they are aiming to make you happy.
Anonymous | TrustRadius Reviewer

SmartSearch

SmartSearch 7.0
Based on 9 answers
Once you get the 1 person on the phone they are very knowledgeable and tend to solve the problem. The issue is there are not enough resources to handle all the clients. Their primary clients are "recruiting firms" and I think that is where most of the their support resources go
Debbie Personette | TrustRadius Reviewer

In-Person Training

Ascentis

Ascentis 8.0
Based on 1 answer
First, to clarify our "in-person" training was done mainly through Web-X meetings and conference calls. It was the closest thing we got to as far as an "in-person" training for this software. However, for the large majority of it, this type of training worked out well. We were able to share our screens and the trainer was able to share his/her screen. We could follow along with what we were doing in our database in real time and see how different functions worked and how manipulating our information could produce different results. It was also nice in that it provided for real-time results if something hadn't been coded correctly or we were having issues as to why something wasn't working the way we thought it should be. However, it did have some downsides in that we often had to rely on a conference phone and that made it difficult to hear people on both sides. Also, sometimes the trainers had internet difficulties when working from home and that caused issues with the WebX meetings.
Jennifer Steffens | TrustRadius Reviewer

SmartSearch

No score
No answers yet
No answers on this topic

Online Training

Ascentis

Ascentis 8.0
Based on 4 answers
Ascentis HR has a number of online training videos to watch on a number of different topics. I gave it a lower rating because there is not much interactivity with the videos and it seems to cater to really only one or two learning styles. Plus, one has to be pretty motivated to go to a separate area to access the videos and then pull up a specific one to watch it and then learn. From my experience, people know that they are there, many just don't take the time and effort to go find them and actually watch them - especially since the username and password are different from their normal username and password.
Jennifer Steffens | TrustRadius Reviewer

SmartSearch

No score
No answers yet
No answers on this topic

Implementation Rating

Ascentis

Ascentis 8.0
Based on 6 answers
It was very easy to implement, but the customization pieces should really be fleshed out in order to determine the full need of an organization at the time of implementation. I believe if a little more time was spent on the requirements, the recruiting module would not have to be customized again at a cost at a later date.
Mary Meadows | TrustRadius Reviewer

SmartSearch

SmartSearch 6.0
Based on 5 answers
Using the basic functions of SmartSearch is an easy implementation. But consider carefully what your organization needs to really drive placements. Because we only did a basic implementation first, we were caught off guard when later trying to implement more functions and realizing that the capabilities were limited or were difficult to learn and implement and realizing that tech support was not going to be consistent.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Ascentis

Ascentis has far better customer service and the implementation experience was also better. The ability to do a lot of customization is also easier with Ascentis as it's smaller organization. The payroll has positive and negatives compared to ADP but the accuracy is the same in both. Ascentis just started their community site which doesn't have a lot of traffic but hopefully can become more like ADP's community site, which was extremely helpful to me as an administrator.
Anonymous | TrustRadius Reviewer

SmartSearch

Functionally, SmartSearch is not on the same page as ZipRecruiter. ZipRecruiter as a platform is much more geared toward helping applicants and is essentially a glorified resume database. SmartSearch offers so much more in terms of features and abilities, that would not really be appropriate to try and compare the two. Similarly, the overall use of SmartSearch is an apples and oranges comparison to LinkedIn Talent. LinkedIn is great for sourcing and attracting talent, but in terms of tracking candidates all the way through a hiring process and tracking a heavy volume of job orders across a variety of states and locations, the two just don't really compare.
Anonymous | TrustRadius Reviewer

Scalability

Ascentis

Ascentis 6.0
Based on 4 answers
Large acquisition would be very complicated, seems more appropriate for companies under 100
Christina Miyamoto, PHR® | TrustRadius Reviewer

SmartSearch

No score
No answers yet
No answers on this topic

Return on Investment

Ascentis

  • HR DPT. is much more effective, as we can assess any employee information no matter where we are, etc. This helps to provide information immediately when requested!
  • Employees have access to Ascentis, and therefore to their timecard, open enrollment, etc., from anywhere at any time!
  • Time, PTO requests, employee goals, and evaluations can be approved from anywhere at any time!
  • Recruiting can be accessed any where at any time, and this helps with hiring, internal communication, etc.
Anonymous | TrustRadius Reviewer

SmartSearch

  • That's easy - they have helped us grown and make more money. The core element of their technology (e.g. the ability to search for, identify and contact candidates is excellent).
  • They are a business partner and do their very best to help us succeed.
Travis Medley | TrustRadius Reviewer

Screenshots

Pricing Details

Ascentis

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SmartSearch

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Ascentis
7.5
SmartSearch
1.7

Likelihood to Renew

Ascentis
6.3
SmartSearch
3.0

Usability

Ascentis
7.5
SmartSearch
7.7

Reliability and Availability

Ascentis
6.3
SmartSearch
10.0

Performance

Ascentis
6.7
SmartSearch

Support Rating

Ascentis
8.0
SmartSearch
7.0

In-Person Training

Ascentis
8.0
SmartSearch

Online Training

Ascentis
8.0
SmartSearch

Implementation Rating

Ascentis
8.0
SmartSearch
6.0

Scalability

Ascentis
6.0
SmartSearch

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