What users are saying about
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Top Rated
320 Ratings
10 Ratings

Ascentis

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Top Rated
320 Ratings
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Score 7.7 out of 100
10 Ratings
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Score 5.2 out of 100

Likelihood to Recommend

Ascentis

In working with Ascentis in payroll, the program makes my job so much easier. I am new to this position and the learning process has been so much easier with this product than those in the past. I appreciate the patience I am given when I call in for assistance as well.
Anonymous | TrustRadius Reviewer

Teleopti WFM

Teleopti WFM is very well suited for call center environments where every minute of your team members' time needs accounting for. If you manage 50+ employees, Teleopti is a good tool to make sense of it all, especially when you need to address various business needs at different times of day.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

Ascentis
7.5
Teleopti WFM
Employee demographic data
Ascentis
8.0
Teleopti WFM
Employment history
Ascentis
7.9
Teleopti WFM
Job profiles and administration
Ascentis
7.7
Teleopti WFM
Workflow for transfers, promotions, pay raises, etc.
Ascentis
7.3
Teleopti WFM
Organizational charting
Ascentis
6.5
Teleopti WFM
Organization and location management
Ascentis
7.6
Teleopti WFM
Compliance data (COBRA, OSHA, etc.)
Ascentis
7.7
Teleopti WFM

Payroll Management

Ascentis
8.3
Teleopti WFM
Pay calculation
Ascentis
8.5
Teleopti WFM
Support for external payroll vendors
Ascentis
7.7
Teleopti WFM
Off-cycle/On-Demand payment
Ascentis
8.3
Teleopti WFM
Benefit plan administration
Ascentis
7.7
Teleopti WFM
Direct deposit files
Ascentis
9.0
Teleopti WFM
Salary revision and increment management
Ascentis
8.1
Teleopti WFM
Reimbursement management
Ascentis
8.4
Teleopti WFM

Leave and Attendance Management

Ascentis
8.0
Teleopti WFM
Approval workflow
Ascentis
8.4
Teleopti WFM
Balance details
Ascentis
7.9
Teleopti WFM
Annual carry-forward and encashment
Ascentis
7.7
Teleopti WFM

Employee Self Service

Ascentis
8.2
Teleopti WFM
View and generate pay and benefit information
Ascentis
8.2
Teleopti WFM
Update personal information
Ascentis
8.6
Teleopti WFM
View company policy documentation
Ascentis
7.7
Teleopti WFM
Employee recognition
Ascentis
7.7
Teleopti WFM
View job history
Ascentis
8.6
Teleopti WFM

Asset Management

Ascentis
6.1
Teleopti WFM
Tracking of all physical assets
Ascentis
6.1
Teleopti WFM

HR Reporting

Ascentis
6.5
Teleopti WFM
Report builder
Ascentis
6.2
Teleopti WFM
Pre-built reports
Ascentis
7.0
Teleopti WFM
Ability to combine HR data with external data
Ascentis
6.4
Teleopti WFM

Onboarding

Ascentis
6.6
Teleopti WFM
New hire portal
Ascentis
6.8
Teleopti WFM
Manager tracking tools
Ascentis
6.4
Teleopti WFM

Performance and Goals

Ascentis
7.1
Teleopti WFM
Corporate goal setting
Ascentis
6.6
Teleopti WFM
Individual goal setting
Ascentis
7.4
Teleopti WFM
Line-of sight-visibility
Ascentis
7.3
Teleopti WFM
Performance tracking
Ascentis
6.9
Teleopti WFM

Performance Management

Ascentis
6.6
Teleopti WFM
Performance plans
Ascentis
6.6
Teleopti WFM
Performance improvement plans
Ascentis
6.7
Teleopti WFM
Review status tracking
Ascentis
7.1
Teleopti WFM
Review reminders
Ascentis
6.9
Teleopti WFM
Multiple review frequency
Ascentis
5.7
Teleopti WFM

Succession Planning

Ascentis
6.3
Teleopti WFM
Create succession plans/pools
Ascentis
6.3
Teleopti WFM
Candidate ranking
Ascentis
6.5
Teleopti WFM
Candidate search
Ascentis
6.1
Teleopti WFM
Candidate development
Ascentis
6.4
Teleopti WFM

Recruiting / ATS

Ascentis
6.7
Teleopti WFM
Job Requisition Management
Ascentis
7.0
Teleopti WFM
Company Website Posting
Ascentis
7.0
Teleopti WFM
Publish to Social Media
Ascentis
6.9
Teleopti WFM
Job Search Site Posting
Ascentis
6.6
Teleopti WFM
Duplicate Candidate Prevention
Ascentis
6.7
Teleopti WFM
Applicant Tracking
Ascentis
6.5
Teleopti WFM
Notifications and Alerts
Ascentis
5.8
Teleopti WFM

Pros

Ascentis

  • Easy to use software. I have had several new HR employees comment on how easy the system is to learn!
  • Problem Solving- Ascentis is always problem solving! When we were in the process of selecting a new payroll company, we needed unemployment claims management assistance for our locations, something Ascentis did not currently offer. The sales rep went out of his way to find a unemployment claims management company that would work with Ascentis and us. That company has helped us keep an 80% win rate for our claims!
  • User conference- Engage is an awesome way to learn more about the products Ascentis has available as well and meet up with the staff you work with every day!
Anonymous | TrustRadius Reviewer

Teleopti WFM

  • Shift bids. It has a tremendous number of options for ranking agents bye seniority, quality scores, and other factors.
  • Customer service has always been a strong point with Teleopti. There's never a problem getting help with use of the system or technical issues.
  • User interface. Our agents really enjoy using their schedule portal and find it seamlessly integrates with their other software.
  • The installation and onboarding process was pretty smooth considering other launches we've had.
Clinton Verley | TrustRadius Reviewer

Cons

Ascentis

  • Updating the system so it is one platform and not two.
  • Create changes to the benefit enrollment process and upgrade the system so hire dates do not need to be changed to trigger benefits for status changes.
  • Focus updates on HR Admin, mobile application, ATS and transitioning to one platform. Larger areas of focus have been on the payroll portion of the system with a few updates to other areas.
  • When something is broken, quicker turn time on fixing the issue.
  • System needs updates to support AAP reporting.
Anonymous | TrustRadius Reviewer

Teleopti WFM

  • Sometimes the features can look very similar or can be very minimal in the requests tools so it is very easy to make user mistakes (not swapping a field from the default or forgetting to check a box)
  • I tried integrating this calendar with Google Calendar and it never updates the same day when changes are made. It seems like it always take 24 hours to update in other interfaces.
Kayla Gillespie | TrustRadius Reviewer

Likelihood to Renew

Ascentis

Ascentis 6.3
Based on 13 answers
This rating would be a 10 if it were not for some issues we have been having recently with the benefit carrier connections. The carrier connections are critical for us so how these issues are resolved will be key in our renewal decision.
Kelly C. Neill, SPHR | TrustRadius Reviewer

Teleopti WFM

No score
No answers yet
No answers on this topic

Usability

Ascentis

Ascentis 7.5
Based on 45 answers
I'd give it a 7.5. If the modules were easier to access and not so buried (or placed in left field to find), I would give it a higher rating. As I said, as the potential to be great if ACCESS to other modules was easier.
Anonymous | TrustRadius Reviewer

Teleopti WFM

No score
No answers yet
No answers on this topic

Reliability and Availability

Ascentis

Ascentis 6.3
Based on 5 answers
They normally give you notice when an update will affect the use of the system. Otherwise, when we have an error , we send a message to the support team. Sometimes someone will get right back with you and sometimes it takes a while.
Anonymous | TrustRadius Reviewer

Teleopti WFM

No score
No answers yet
No answers on this topic

Performance

Ascentis

Ascentis 6.7
Based on 4 answers
Yes, this pages do load pretty good but there are times when things are slow and I believe that's because they are sometimes trying to do updates.
Anonymous | TrustRadius Reviewer

Teleopti WFM

No score
No answers yet
No answers on this topic

Support Rating

Ascentis

Ascentis 8.0
Based on 157 answers
Support is attentive and quick to answer the call and get the answer for you. If they for any reason cannot answer right then, they are back to you within a day and always seem to have a sense of urgency. You truly get the impression that they are aiming to make you happy.
Anonymous | TrustRadius Reviewer

Teleopti WFM

No score
No answers yet
No answers on this topic

In-Person Training

Ascentis

Ascentis 8.0
Based on 1 answer
First, to clarify our "in-person" training was done mainly through Web-X meetings and conference calls. It was the closest thing we got to as far as an "in-person" training for this software. However, for the large majority of it, this type of training worked out well. We were able to share our screens and the trainer was able to share his/her screen. We could follow along with what we were doing in our database in real time and see how different functions worked and how manipulating our information could produce different results. It was also nice in that it provided for real-time results if something hadn't been coded correctly or we were having issues as to why something wasn't working the way we thought it should be. However, it did have some downsides in that we often had to rely on a conference phone and that made it difficult to hear people on both sides. Also, sometimes the trainers had internet difficulties when working from home and that caused issues with the WebX meetings.
Jennifer Steffens | TrustRadius Reviewer

Teleopti WFM

No score
No answers yet
No answers on this topic

Online Training

Ascentis

Ascentis 8.0
Based on 4 answers
Ascentis HR has a number of online training videos to watch on a number of different topics. I gave it a lower rating because there is not much interactivity with the videos and it seems to cater to really only one or two learning styles. Plus, one has to be pretty motivated to go to a separate area to access the videos and then pull up a specific one to watch it and then learn. From my experience, people know that they are there, many just don't take the time and effort to go find them and actually watch them - especially since the username and password are different from their normal username and password.
Jennifer Steffens | TrustRadius Reviewer

Teleopti WFM

No score
No answers yet
No answers on this topic

Implementation Rating

Ascentis

Ascentis 8.0
Based on 6 answers
It was very easy to implement, but the customization pieces should really be fleshed out in order to determine the full need of an organization at the time of implementation. I believe if a little more time was spent on the requirements, the recruiting module would not have to be customized again at a cost at a later date.
Mary Meadows | TrustRadius Reviewer

Teleopti WFM

No score
No answers yet
No answers on this topic

Alternatives Considered

Ascentis

Ascentis has far better customer service and the implementation experience was also better. The ability to do a lot of customization is also easier with Ascentis as it's smaller organization. The payroll has positive and negatives compared to ADP but the accuracy is the same in both. Ascentis just started their community site which doesn't have a lot of traffic but hopefully can become more like ADP's community site, which was extremely helpful to me as an administrator.
Anonymous | TrustRadius Reviewer

Teleopti WFM

We previously used Wisdom WFM, but it didn't accomplish nearly as much as Teleopti WFM has for us.
Anonymous | TrustRadius Reviewer

Scalability

Ascentis

Ascentis 6.0
Based on 4 answers
Large acquisition would be very complicated, seems more appropriate for companies under 100
Christina Miyamoto, PHR® | TrustRadius Reviewer

Teleopti WFM

No score
No answers yet
No answers on this topic

Return on Investment

Ascentis

  • HR DPT. is much more effective, as we can assess any employee information no matter where we are, etc. This helps to provide information immediately when requested!
  • Employees have access to Ascentis, and therefore to their timecard, open enrollment, etc., from anywhere at any time!
  • Time, PTO requests, employee goals, and evaluations can be approved from anywhere at any time!
  • Recruiting can be accessed any where at any time, and this helps with hiring, internal communication, etc.
Anonymous | TrustRadius Reviewer

Teleopti WFM

  • It has saved us a ton of time and money on the WFM management side by optimizing schedule creation and break placement.
  • Unfortunately the rash of technical issues have been a downside from an ROI side, every minute we are offline is lost revenue.
  • We saved a ton of money because of their excellent training and customer service offerings, there was no need for a laborious install process or protracted training.
Clinton Verley | TrustRadius Reviewer

Screenshots

Pricing Details

Ascentis

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Teleopti WFM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Ascentis
7.5
Teleopti WFM
7.8

Likelihood to Renew

Ascentis
6.3
Teleopti WFM

Usability

Ascentis
7.5
Teleopti WFM

Reliability and Availability

Ascentis
6.3
Teleopti WFM

Performance

Ascentis
6.7
Teleopti WFM

Support Rating

Ascentis
8.0
Teleopti WFM

In-Person Training

Ascentis
8.0
Teleopti WFM

Online Training

Ascentis
8.0
Teleopti WFM

Implementation Rating

Ascentis
8.0
Teleopti WFM

Scalability

Ascentis
6.0
Teleopti WFM

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