Ascentis (discontinued) vs. Trakstar Hire

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Ascentis (discontinued)
Score 7.7 out of 10
N/A
Ascentis HR uses web-based management programs to help automate complex HR processes. Ascentis’ other services included customizable payroll, time and attendance and recruiting modules. Ascentis was acquired by UKG in March of 2022, and will be discontinued.N/A
Trakstar Hire
Score 8.9 out of 10
N/A
Trakstar Hire (formerly RecruiterBox) is a cloud-based ATS boasting a suite of features: a centralized candidate database, batch or mass communication with potential candidates via multiple channels such as email or by leveraging its integration with social networking sites (e.g. LinkedIn), instantaneous posting to multiple job boards, a customizable career page, resume parsing and bulk uploading, and customizable applications including questionnaires. Feedback sharing is facilitated by allowing…N/A
Pricing
Ascentis (discontinued)Trakstar Hire
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Ascentis (discontinued)Trakstar Hire
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Ascentis (discontinued)Trakstar Hire
Top Pros
Top Cons
Features
Ascentis (discontinued)Trakstar Hire
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
Ascentis (discontinued)
7.3
150 Ratings
Trakstar Hire
-
Ratings
Employee demographic data7.2137 Ratings00 Ratings
Employment history7.6140 Ratings00 Ratings
Job profiles and administration7.3128 Ratings00 Ratings
Workflow for transfers, promotions, pay raises, etc.7.1126 Ratings00 Ratings
Organizational charting5.890 Ratings00 Ratings
Organization and location management8.0109 Ratings00 Ratings
Compliance data (COBRA, OSHA, etc.)8.2102 Ratings00 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Ascentis (discontinued)
8.1
125 Ratings
Trakstar Hire
-
Ratings
Pay calculation7.8115 Ratings00 Ratings
Support for external payroll vendors6.762 Ratings00 Ratings
Off-cycle/On-Demand payment8.228 Ratings00 Ratings
Benefit plan administration7.3108 Ratings00 Ratings
Direct deposit files9.2100 Ratings00 Ratings
Salary revision and increment management8.692 Ratings00 Ratings
Reimbursement management8.851 Ratings00 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
Ascentis (discontinued)
8.0
105 Ratings
Trakstar Hire
-
Ratings
Approval workflow8.399 Ratings00 Ratings
Balance details7.499 Ratings00 Ratings
Annual carry-forward and encashment8.284 Ratings00 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
Ascentis (discontinued)
7.5
153 Ratings
Trakstar Hire
-
Ratings
View and generate pay and benefit information8.0138 Ratings00 Ratings
Update personal information8.7151 Ratings00 Ratings
View company policy documentation6.1110 Ratings00 Ratings
Employee recognition6.561 Ratings00 Ratings
View job history7.9108 Ratings00 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
Ascentis (discontinued)
5.9
33 Ratings
Trakstar Hire
-
Ratings
Tracking of all physical assets5.933 Ratings00 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
Ascentis (discontinued)
6.5
147 Ratings
Trakstar Hire
-
Ratings
Report builder6.8144 Ratings00 Ratings
Pre-built reports7.4142 Ratings00 Ratings
Ability to combine HR data with external data5.273 Ratings00 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
Ascentis (discontinued)
5.6
98 Ratings
Trakstar Hire
-
Ratings
New hire portal5.898 Ratings00 Ratings
Manager tracking tools5.476 Ratings00 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
Ascentis (discontinued)
7.1
57 Ratings
Trakstar Hire
-
Ratings
Corporate goal setting6.743 Ratings00 Ratings
Individual goal setting7.653 Ratings00 Ratings
Line-of sight-visibility7.138 Ratings00 Ratings
Performance tracking7.250 Ratings00 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
Ascentis (discontinued)
6.3
63 Ratings
Trakstar Hire
-
Ratings
Performance plans5.959 Ratings00 Ratings
Performance improvement plans6.050 Ratings00 Ratings
Review status tracking6.357 Ratings00 Ratings
Review reminders6.855 Ratings00 Ratings
Multiple review frequency6.450 Ratings00 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
Ascentis (discontinued)
5.9
27 Ratings
Trakstar Hire
-
Ratings
Create succession plans/pools6.421 Ratings00 Ratings
Candidate ranking6.421 Ratings00 Ratings
Candidate search5.127 Ratings00 Ratings
Candidate development5.823 Ratings00 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
Ascentis (discontinued)
6.0
89 Ratings
Trakstar Hire
8.7
11 Ratings
Job Requisition Management6.185 Ratings8.710 Ratings
Company Website Posting5.979 Ratings9.49 Ratings
Publish to Social Media6.159 Ratings7.67 Ratings
Job Search Site Posting6.271 Ratings8.08 Ratings
Duplicate Candidate Prevention6.057 Ratings7.911 Ratings
Applicant Tracking6.183 Ratings9.511 Ratings
Notifications and Alerts5.569 Ratings9.410 Ratings
Customized Application Form00 Ratings7.410 Ratings
Resume Management00 Ratings8.810 Ratings
Candidate Search00 Ratings8.610 Ratings
Collaboration00 Ratings9.410 Ratings
Task Creation and Delegation00 Ratings8.08 Ratings
Email Templates00 Ratings9.311 Ratings
User Permissions00 Ratings8.811 Ratings
Reporting00 Ratings9.57 Ratings
User Ratings
Ascentis (discontinued)Trakstar Hire
Likelihood to Recommend
7.5
(164 ratings)
9.0
(11 ratings)
Likelihood to Renew
6.3
(12 ratings)
1.0
(1 ratings)
Usability
7.6
(44 ratings)
8.0
(1 ratings)
Availability
6.6
(7 ratings)
-
(0 ratings)
Performance
7.1
(5 ratings)
-
(0 ratings)
Support Rating
8.1
(252 ratings)
10.0
(2 ratings)
In-Person Training
8.0
(1 ratings)
-
(0 ratings)
Online Training
8.3
(4 ratings)
-
(0 ratings)
Implementation Rating
8.3
(8 ratings)
-
(0 ratings)
Configurability
9.0
(1 ratings)
-
(0 ratings)
Ease of integration
3.0
(1 ratings)
-
(0 ratings)
Product Scalability
6.6
(4 ratings)
-
(0 ratings)
Vendor post-sale
9.6
(3 ratings)
-
(0 ratings)
Vendor pre-sale
9.6
(3 ratings)
-
(0 ratings)
User Testimonials
Ascentis (discontinued)Trakstar Hire
Likelihood to Recommend
Discontinued Products
In working with Ascentis in payroll, the program makes my job so much easier. I am new to this position and the learning process has been so much easier with this product than those in the past. I appreciate the patience I am given when I call in for assistance as well.
Read full review
Trakstar
Before, it was a nightmare of spreadsheets, email templates, and needless to say, many many applicants fell through the cracks or left with a bad impression of our firm due to the poor communication. With Trakstar, we're able to easily track where every applicant is in the funnel, collect information on how they are doing, and manage the whole communication process. I love being able to work in both Gmail and in their software and I love how it tracks the conversations so that I can easily go back and review where things are with any given applicant. That said, the product is more geared toward someone that is hiring for one person per role. We make it work, but there is a lot of functionality that doesn't get used because of that
Read full review
Pros
Discontinued Products
  • Easy to use software. I have had several new HR employees comment on how easy the system is to learn!
  • Problem Solving- Ascentis is always problem solving! When we were in the process of selecting a new payroll company, we needed unemployment claims management assistance for our locations, something Ascentis did not currently offer. The sales rep went out of his way to find a unemployment claims management company that would work with Ascentis and us. That company has helped us keep an 80% win rate for our claims!
  • User conference- Engage is an awesome way to learn more about the products Ascentis has available as well and meet up with the staff you work with every day!
Read full review
Trakstar
  • You can create your own fully customized job board, so that you have indefinite openings for different types of jobs, and so that all interested parties can apply to meet certain openings. This is an excellent way to organize each candidate from the beginning.
  • Recruiterbox lets us program our own workflows within the platform, which are useful to better define the work organization that must be in place for all recruiting processes to meet the right requirements, and this is reflected in improved reporting.
  • The platform automatically creates analyses based on the resumes of each candidate, so that, depending on each resume, they are shown offers that are fully compatible with their type of employee and their previous work operations.
  • We like the customer service offered by Recruiterbox, which has been able to meet our employment needs in a short time and in a mostly accurate way. Thanks to this, we were able to solve the usage error we had with the platform and our current results are much more profitable in terms of analytics of recruitment operations.
  • Recruiterbox is an exemplary service in terms of usability mechanics, with an extraordinary ease of application and a deployment that allows us to work on different platforms without any usability problems or labor errors, as with most human talent services nowadays.
Read full review
Cons
Discontinued Products
  • Updating the system so it is one platform and not two.
  • Create changes to the benefit enrollment process and upgrade the system so hire dates do not need to be changed to trigger benefits for status changes.
  • Focus updates on HR Admin, mobile application, ATS and transitioning to one platform. Larger areas of focus have been on the payroll portion of the system with a few updates to other areas.
  • When something is broken, quicker turn time on fixing the issue.
  • System needs updates to support AAP reporting.
Read full review
Trakstar
  • The interface isn't dazzling. But it's clean. Perhaps there's some opportunity to sexy up the UI.
  • The labeling was a bit awkward, and doesn't work so cleanly when you forward a candidate to the data store, via the application email. For example, you can add the candidate manually using the web-based UI, or you can forward an application from your email client to an email alias. Also, the conversion from email-to-"creation of candidate profile" was not entirely great. But it was close enough to get the name logged in there. You just have to properly label and format the profile later, if you want the candidate repository to be well sorted and easily searchable.
  • You cannot transfer jobs from one account to another. What I mean by this is: If you have multiple organizations within a single tenant, you can move the position within that tenant. But let's say you and a colleague signed up separately, and want to merge candidate databases and job settings. It's a no go. You'll have to do a bulk import. Which kind worked out to be an imperfect migration for us.
Read full review
Likelihood to Renew
Discontinued Products
This rating would be a 10 if it were not for some issues we have been having recently with the benefit carrier connections. The carrier connections are critical for us so how these issues are resolved will be key in our renewal decision.
Read full review
Trakstar
We have not renewed our subscription for Recruiterbox. Although it is a great platform with great customer service, it does not have the functionality our company needs to be able to scale and there weren't plans to develop that functionality soon.
Read full review
Usability
Discontinued Products
I'd give it a 7.5. If the modules were easier to access and not so buried (or placed in left field to find), I would give it a higher rating. As I said, as the potential to be great if ACCESS to other modules was easier.
Read full review
Trakstar
Recruiterbox is extremely easy to use and to learn. The only function that is difficult to use, even once you have the hang of the system, is reporting.
Read full review
Reliability and Availability
Discontinued Products
They normally give you notice when an update will affect the use of the system. Otherwise, when we have an error , we send a message to the support team. Sometimes someone will get right back with you and sometimes it takes a while.
Read full review
Trakstar
No answers on this topic
Performance
Discontinued Products
Yes, this pages do load pretty good but there are times when things are slow and I believe that's because they are sometimes trying to do updates.
Read full review
Trakstar
No answers on this topic
Support Rating
Discontinued Products
Support is attentive and quick to answer the call and get the answer for you. If they for any reason cannot answer right then, they are back to you within a day and always seem to have a sense of urgency. You truly get the impression that they are aiming to make you happy.
Read full review
Trakstar
The customer service has always been fantastic. We were always taken care of and no issue or problem went unsolved.
Read full review
In-Person Training
Discontinued Products
First, to clarify our "in-person" training was done mainly through Web-X meetings and conference calls. It was the closest thing we got to as far as an "in-person" training for this software. However, for the large majority of it, this type of training worked out well. We were able to share our screens and the trainer was able to share his/her screen. We could follow along with what we were doing in our database in real time and see how different functions worked and how manipulating our information could produce different results. It was also nice in that it provided for real-time results if something hadn't been coded correctly or we were having issues as to why something wasn't working the way we thought it should be. However, it did have some downsides in that we often had to rely on a conference phone and that made it difficult to hear people on both sides. Also, sometimes the trainers had internet difficulties when working from home and that caused issues with the WebX meetings.
Read full review
Trakstar
No answers on this topic
Online Training
Discontinued Products
Ascentis HR has a number of online training videos to watch on a number of different topics. I gave it a lower rating because there is not much interactivity with the videos and it seems to cater to really only one or two learning styles. Plus, one has to be pretty motivated to go to a separate area to access the videos and then pull up a specific one to watch it and then learn. From my experience, people know that they are there, many just don't take the time and effort to go find them and actually watch them - especially since the username and password are different from their normal username and password.
Read full review
Trakstar
No answers on this topic
Implementation Rating
Discontinued Products
It was very easy to implement, but the customization pieces should really be fleshed out in order to determine the full need of an organization at the time of implementation. I believe if a little more time was spent on the requirements, the recruiting module would not have to be customized again at a cost at a later date.
Read full review
Trakstar
No answers on this topic
Alternatives Considered
Discontinued Products
Ascentis has far better customer service and the implementation experience was also better. The ability to do a lot of customization is also easier with Ascentis as it's smaller organization. The payroll has positive and negatives compared to ADP but the accuracy is the same in both. Ascentis just started their community site which doesn't have a lot of traffic but hopefully can become more like ADP's community site, which was extremely helpful to me as an administrator.
Read full review
Trakstar
Recruiterbox does not have as many features as other products I have used, however I would rate it very strong for ease of use. If you need something simple & out of the box, I had no complaints. I also experienced very few, if any, bugs while using the product.
Read full review
Scalability
Discontinued Products
Large acquisition would be very complicated, seems more appropriate for companies under 100
Read full review
Trakstar
No answers on this topic
Return on Investment
Discontinued Products
  • HR DPT. is much more effective, as we can assess any employee information no matter where we are, etc. This helps to provide information immediately when requested!
  • Employees have access to Ascentis, and therefore to their timecard, open enrollment, etc., from anywhere at any time!
  • Time, PTO requests, employee goals, and evaluations can be approved from anywhere at any time!
  • Recruiting can be accessed any where at any time, and this helps with hiring, internal communication, etc.
Read full review
Trakstar
  • By automatically managing the recruitment process, the tool frees up the working time of different employees, which is reflected in efficiency and performance in the working day.
  • The use of Recruiterbox allowed us to generate fewer expenses in paperwork or recruitment systems, which is specifically noticeable in accounting.
Read full review