What users are saying about
15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6.1 out of 100
Based on 15 reviews and ratings
128 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 128 reviews and ratings
Feature Set Ratings
- ASG-Remote Desktop ranks higher in 1 feature set: Remote Administration
Remote Administration

9.6
ASG-Remote Desktop
96%

8.0
Chrome Remote Desktop
80%
ASG-Remote Desktop ranks higher in 9/14 features
ASG-Remote Desktop ranks higher in 9/14 features
File transfer

8.0
80%
2 Ratings

7.5
75%
10 Ratings
Secure remote access with Smart Card authentication

10.0
100%
1 Rating

8.4
84%
4 Ratings
Access to sleeping/powered-off computers

10.0
100%
1 Rating

6.7
67%
8 Ratings
Over-the-Internet remote session

10.0
100%
2 Ratings

9.7
97%
18 Ratings
Remote management of servers & workstations

10.0
100%
3 Ratings

7.8
78%
16 Ratings
Remote Active Directory® management

10.0
100%
1 Rating

7.9
79%
5 Ratings
Centralized management dashboard

8.4
84%
2 Ratings

6.7
67%
9 Ratings
Session record

10.0
100%
1 Rating

6.7
67%
6 Ratings
Multi-platform remote control

10.0
100%
2 Ratings

6.5
65%
13 Ratings
Screen sharing

N/A
0 Ratings

9.0
90%
17 Ratings
Instant message

N/A
0 Ratings

7.9
79%
6 Ratings
Initiate remote control from mobile

N/A
0 Ratings

9.5
95%
16 Ratings
Annotations

N/A
0 Ratings

8.4
84%
5 Ratings
Monitoring and Alerts

N/A
0 Ratings

8.4
84%
5 Ratings
Attribute Ratings
- ASG-Remote Desktop and Chrome Remote Desktop are tied in 1 area: Likelihood to Recommend
Likelihood to Recommend

10.0
ASG-Remote Desktop
100%
3 Ratings

10.0
Chrome Remote Desktop
100%
18 Ratings
Likelihood to Renew

ASG-Remote Desktop
N/A
0 Ratings

7.0
Chrome Remote Desktop
70%
2 Ratings
Usability

ASG-Remote Desktop
N/A
0 Ratings

9.9
Chrome Remote Desktop
99%
3 Ratings
Support Rating

ASG-Remote Desktop
N/A
0 Ratings

3.9
Chrome Remote Desktop
39%
14 Ratings
Implementation Rating

ASG-Remote Desktop
N/A
0 Ratings

10.0
Chrome Remote Desktop
100%
2 Ratings
Likelihood to Recommend
ASG-Remote Desktop
If multiple sets of credentials and User Directories are involved across the servers you're connecting to, this is a huge help in organizing them all and managing changes over time. Having multiple concurrent server connections in tabs instead of separate windows is also much more convenient. While we're only using RDP, there are multiple connection methods to facilitate a mixed environment.

Verified User
Director in Research & Development
Financial Services Company, 1-10 employeesChrome Remote Desktop
It is well suited in cases where your company/organization is looking for a low/no cost remote desktop solution, or is looking for something that can be used by most anyone right away. Most organizations don't want things to be too complex, especially with a remote desktop solution, which is generally not very complex software to begin with. It would be less appropriate in cases where the company/organization has already purchased licensing for a commercial product, and/or has been heavily using a commercial product for some time.

Verified User
Supervisor in Information Technology
Education Management Company, 1001-5000 employeesPros
ASG-Remote Desktop
- Organize remote desktop connections
- Provide easy and fast connections
- Backup and restore configurations
IT Support Specialist
270net TechnologiesInformation Technology and Services, 11-50 employees
Chrome Remote Desktop
- Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users.
- This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy.
- The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection.
- The mobile app is also really really well done.
Graduate teaching/research assistant
Journal of Linguistic GeographyResearch, 5001-10,000 employees
Cons
ASG-Remote Desktop
- I'd like to be able to tag computers by criteria (ie location, function, etc) then be able to sort them in the left-hand pane.
Information Technology Manager
Human Resources FirmHuman Resources, 51-200 employees
Chrome Remote Desktop
- The session can be seen on the screen of the workstation. Could be a privacy issue. It DOESN'T work like traditional RDP, much closer to a screen sharing support session.
- There is no built in File Transfer. Its not a deal breaker, but definitely an annoyance.

Verified User
Employee in Information Technology
Higher Education Company, 1001-5000 employeesPricing Details
ASG-Remote Desktop
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Chrome Remote Desktop
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
ASG-Remote Desktop
No score
No answers yet
No answers on this topic
Chrome Remote Desktop
Chrome Remote Desktop 7.0
Based on 2 answers
A very easy lightweight tool that is completely scalable and deployed via google admin platform. The tool is free to use and works extremely well with the chrome devices we currently have deployed. Any organization using chrome or google suites should look into this tool as it's much easier to use then other remote software in the market

Verified User
Manager in Research & Development
Information Technology and Services Company, 51-200 employeesUsability
ASG-Remote Desktop
No score
No answers yet
No answers on this topic
Chrome Remote Desktop
Chrome Remote Desktop 9.9
Based on 3 answers
I would rarely give a 10 for usability to any tool, but Chrome Remote Desktop doesn't deserves 9 either :) I find all options easy to understand. I don't have to work my brain to understand how things work when using Chrome Remote Desktop.
Senior Oracle Database Administrator
CGIInformation Technology and Services, 10,001+ employees
Support Rating
ASG-Remote Desktop
No score
No answers yet
No answers on this topic
Chrome Remote Desktop
Chrome Remote Desktop 3.9
Based on 14 answers
The only support I ever accessed were help files and web tutorials. I never tried to access personal support, mostly because I don't believe much of it is available. As a free service, my expectations for support are pretty low; that said, Chrome Remote Desktop is easy enough to configure and troubleshoot even with limited technical knowledge.

Verified User
Manager in Human Resources
Construction Company, 201-500 employeesImplementation Rating
ASG-Remote Desktop
No score
No answers yet
No answers on this topic
Chrome Remote Desktop
Chrome Remote Desktop 10.0
Based on 2 answers
None, its quick and easy

Verified User
Employee in Information Technology
Higher Education Company, 1001-5000 employeesAlternatives Considered
ASG-Remote Desktop
ASG-Remote is very flexible and with so many options available it makes the configuration you want for your setup super simple. Other products do not offer the extra features for database and reporting. As well, it offers all the connection types you can possibly think of. The ability to automate tasks for regular servers and workstations is amazing!
IT Support Specialist
270net TechnologiesInformation Technology and Services, 11-50 employees
Chrome Remote Desktop
Chrome Remote Desktop seems to be a an easy to use and efficient program. Such as TeamViewer, however TeamViewer offers more program features such as able to control a device's function (shutting down, restarting, audio input, cmd etc). With those added program features I believe Chrome Remote Desktop can almost be up to par with TeamViewer.

Verified User
Technician in Information Technology
Primary/Secondary Education Company, 501-1000 employeesReturn on Investment
ASG-Remote Desktop
- Saves DevOps team time recovering from forgotten credentials.
- Saves DevOps team time from recovering lost/misplaced connection info.

Verified User
Director in Research & Development
Financial Services Company, 1-10 employeesChrome Remote Desktop
- Using Chrome Remote Desktop, we've saved money on remote desktop software.
- Using Chrome Remote Desktop, we've saved money by not needing to purchase additional hardware (monitors).
- Using Chrome Remote Desktop has improved the productivity of my organization by allowing employees to work from anywhere.
Executive Vice President
List Service Direct IncMarketing and Advertising, 1-10 employees