What users are saying about
15 Ratings
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Score 6.1 out of 100
128 Ratings
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Score 8.4 out of 100

Feature Set Ratings

  • ASG-Remote Desktop ranks higher in 1 feature set: Remote Administration

Remote Administration

9.6

ASG-Remote Desktop

96%
8.0

Chrome Remote Desktop

80%
ASG-Remote Desktop ranks higher in 9/14 features

File transfer

8.0
80%
2 Ratings
7.5
75%
10 Ratings

Secure remote access with Smart Card authentication

10.0
100%
1 Rating
8.4
84%
4 Ratings

Access to sleeping/powered-off computers

10.0
100%
1 Rating
6.7
67%
8 Ratings

Over-the-Internet remote session

10.0
100%
2 Ratings
9.7
97%
18 Ratings

Remote management of servers & workstations

10.0
100%
3 Ratings
7.8
78%
16 Ratings

Remote Active Directory® management

10.0
100%
1 Rating
7.9
79%
5 Ratings

Centralized management dashboard

8.4
84%
2 Ratings
6.7
67%
9 Ratings

Session record

10.0
100%
1 Rating
6.7
67%
6 Ratings

Multi-platform remote control

10.0
100%
2 Ratings
6.5
65%
13 Ratings

Screen sharing

N/A
0 Ratings
9.0
90%
17 Ratings

Instant message

N/A
0 Ratings
7.9
79%
6 Ratings

Initiate remote control from mobile

N/A
0 Ratings
9.5
95%
16 Ratings

Annotations

N/A
0 Ratings
8.4
84%
5 Ratings

Monitoring and Alerts

N/A
0 Ratings
8.4
84%
5 Ratings

Attribute Ratings

  • ASG-Remote Desktop and Chrome Remote Desktop are tied in 1 area: Likelihood to Recommend

Likelihood to Recommend

10.0

ASG-Remote Desktop

100%
3 Ratings
10.0

Chrome Remote Desktop

100%
18 Ratings

Likelihood to Renew

ASG-Remote Desktop

N/A
0 Ratings
7.0

Chrome Remote Desktop

70%
2 Ratings

Usability

ASG-Remote Desktop

N/A
0 Ratings
9.9

Chrome Remote Desktop

99%
3 Ratings

Support Rating

ASG-Remote Desktop

N/A
0 Ratings
3.9

Chrome Remote Desktop

39%
14 Ratings

Implementation Rating

ASG-Remote Desktop

N/A
0 Ratings
10.0

Chrome Remote Desktop

100%
2 Ratings

Likelihood to Recommend

ASG-Remote Desktop

If multiple sets of credentials and User Directories are involved across the servers you're connecting to, this is a huge help in organizing them all and managing changes over time. Having multiple concurrent server connections in tabs instead of separate windows is also much more convenient. While we're only using RDP, there are multiple connection methods to facilitate a mixed environment.
Anonymous | TrustRadius Reviewer

Chrome Remote Desktop

It is well suited in cases where your company/organization is looking for a low/no cost remote desktop solution, or is looking for something that can be used by most anyone right away. Most organizations don't want things to be too complex, especially with a remote desktop solution, which is generally not very complex software to begin with. It would be less appropriate in cases where the company/organization has already purchased licensing for a commercial product, and/or has been heavily using a commercial product for some time.
Anonymous | TrustRadius Reviewer

Pros

ASG-Remote Desktop

  • Organize remote desktop connections
  • Provide easy and fast connections
  • Backup and restore configurations
Tina Cline | TrustRadius Reviewer

Chrome Remote Desktop

  • Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users.
  • This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy.
  • The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection.
  • The mobile app is also really really well done.
Ho'omana Nathan Horton | TrustRadius Reviewer

Cons

ASG-Remote Desktop

  • I'd like to be able to tag computers by criteria (ie location, function, etc) then be able to sort them in the left-hand pane.
Steve P | TrustRadius Reviewer

Chrome Remote Desktop

  • The session can be seen on the screen of the workstation. Could be a privacy issue. It DOESN'T work like traditional RDP, much closer to a screen sharing support session.
  • There is no built in File Transfer. Its not a deal breaker, but definitely an annoyance.
Anonymous | TrustRadius Reviewer

Pricing Details

ASG-Remote Desktop

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Chrome Remote Desktop

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

Chrome Remote Desktop

Chrome Remote Desktop 7.0
Based on 2 answers
A very easy lightweight tool that is completely scalable and deployed via google admin platform. The tool is free to use and works extremely well with the chrome devices we currently have deployed. Any organization using chrome or google suites should look into this tool as it's much easier to use then other remote software in the market
Anonymous | TrustRadius Reviewer

Usability

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

Chrome Remote Desktop

Chrome Remote Desktop 9.9
Based on 3 answers
I would rarely give a 10 for usability to any tool, but Chrome Remote Desktop doesn't deserves 9 either :) I find all options easy to understand. I don't have to work my brain to understand how things work when using Chrome Remote Desktop.
Ravinder Gupta | TrustRadius Reviewer

Support Rating

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

Chrome Remote Desktop

Chrome Remote Desktop 3.9
Based on 14 answers
The only support I ever accessed were help files and web tutorials. I never tried to access personal support, mostly because I don't believe much of it is available. As a free service, my expectations for support are pretty low; that said, Chrome Remote Desktop is easy enough to configure and troubleshoot even with limited technical knowledge.
Anonymous | TrustRadius Reviewer

Implementation Rating

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

Chrome Remote Desktop

Chrome Remote Desktop 10.0
Based on 2 answers
None, its quick and easy
Anonymous | TrustRadius Reviewer

Alternatives Considered

ASG-Remote Desktop

ASG-Remote is very flexible and with so many options available it makes the configuration you want for your setup super simple. Other products do not offer the extra features for database and reporting. As well, it offers all the connection types you can possibly think of. The ability to automate tasks for regular servers and workstations is amazing!
Tina Cline | TrustRadius Reviewer

Chrome Remote Desktop

Chrome Remote Desktop seems to be a an easy to use and efficient program. Such as TeamViewer, however TeamViewer offers more program features such as able to control a device's function (shutting down, restarting, audio input, cmd etc). With those added program features I believe Chrome Remote Desktop can almost be up to par with TeamViewer.
Anonymous | TrustRadius Reviewer

Return on Investment

ASG-Remote Desktop

  • Saves DevOps team time recovering from forgotten credentials.
  • Saves DevOps team time from recovering lost/misplaced connection info.
Anonymous | TrustRadius Reviewer

Chrome Remote Desktop

  • Using Chrome Remote Desktop, we've saved money on remote desktop software.
  • Using Chrome Remote Desktop, we've saved money by not needing to purchase additional hardware (monitors).
  • Using Chrome Remote Desktop has improved the productivity of my organization by allowing employees to work from anywhere.
Allen Shapiro | TrustRadius Reviewer

Screenshots

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