What users are saying about
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9 out of 101
89 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 101

Likelihood to Recommend

ASG-Remote Desktop

If multiple sets of credentials and User Directories are involved across the servers you're connecting to, this is a huge help in organizing them all and managing changes over time. Having multiple concurrent server connections in tabs instead of separate windows is also much more convenient. While we're only using RDP, there are multiple connection methods to facilitate a mixed environment.
No photo available

Chrome Remote Desktop

It is well suited in cases where your company/organization is looking for a low/no cost remote desktop solution, or is looking for something that can be used by most anyone right away. Most organizations don't want things to be too complex, especially with a remote desktop solution, which is generally not very complex software to begin with. It would be less appropriate in cases where the company/organization has already purchased licensing for a commercial product, and/or has been heavily using a commercial product for some time.
No photo available

Feature Rating Comparison

Remote Administration

ASG-Remote Desktop
9.6
Chrome Remote Desktop
7.9
File transfer
ASG-Remote Desktop
8.0
Chrome Remote Desktop
8.1
Secure remote access with Smart Card authentication
ASG-Remote Desktop
10.0
Chrome Remote Desktop
8.0
Access to sleeping/powered-off computers
ASG-Remote Desktop
10.0
Chrome Remote Desktop
7.3
Over-the-Internet remote session
ASG-Remote Desktop
10.0
Chrome Remote Desktop
8.6
Remote management of servers & workstations
ASG-Remote Desktop
10.0
Chrome Remote Desktop
7.3
Remote Active Directory® management
ASG-Remote Desktop
10.0
Chrome Remote Desktop
8.0
Centralized management dashboard
ASG-Remote Desktop
8.4
Chrome Remote Desktop
9.0
Session record
ASG-Remote Desktop
10.0
Chrome Remote Desktop
6.6
Multi-platform remote control
ASG-Remote Desktop
10.0
Chrome Remote Desktop
7.9
Screen sharing
ASG-Remote Desktop
Chrome Remote Desktop
8.7
Instant message
ASG-Remote Desktop
Chrome Remote Desktop
7.3
Initiate remote control from mobile
ASG-Remote Desktop
Chrome Remote Desktop
8.1
Annotations
ASG-Remote Desktop
Chrome Remote Desktop
7.3
Monitoring and Alerts
ASG-Remote Desktop
Chrome Remote Desktop
8.5

Pros

ASG-Remote Desktop

  • Organize remote desktop connections
  • Provide easy and fast connections
  • Backup and restore configurations
Tina Cline profile photo

Chrome Remote Desktop

  • Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users.
  • This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy.
  • The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection.
  • The mobile app is also really really well done.
Ho'omana Nathan Horton profile photo

Cons

ASG-Remote Desktop

  • I'd like to be able to tag computers by criteria (ie location, function, etc) then be able to sort them in the left-hand pane.
Steve P profile photo

Chrome Remote Desktop

  • The session can be seen on the screen of the workstation. Could be a privacy issue. It DOESN'T work like traditional RDP, much closer to a screen sharing support session.
  • There is no built in File Transfer. Its not a deal breaker, but definitely an annoyance.
No photo available

Likelihood to Renew

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

Chrome Remote Desktop

Chrome Remote Desktop 7.0
Based on 2 answers
A very easy lightweight tool that is completely scalable and deployed via google admin platform. The tool is free to use and works extremely well with the chrome devices we currently have deployed. Any organization using chrome or google suites should look into this tool as it's much easier to use then other remote software in the market
No photo available

Usability

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

Chrome Remote Desktop

Chrome Remote Desktop 9.2
Based on 3 answers
I would rarely give a 10 for usability to any tool, but Chrome Remote Desktop doesn't deserves 9 either :) I find all options easy to understand. I don't have to work my brain to understand how things work when using Chrome Remote Desktop.
Ravinder Gupta profile photo

Support

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

Chrome Remote Desktop

Chrome Remote Desktop 7.9
Based on 4 answers
While I haven't needed to contact Chrome Remote Desktop directly, I have googled the internet to find out how to perform certain tasks on Chrome Remote Desktop and easily found the info I was searching for as Chrome Remote Desktop is a very popular program used by many people and there is plenty of information out there.
Allen Shapiro profile photo

Implementation

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

Chrome Remote Desktop

Chrome Remote Desktop 10.0
Based on 1 answer
None, its quick and easy
No photo available

Alternatives Considered

ASG-Remote Desktop

ASG-Remote is very flexible and with so many options available it makes the configuration you want for your setup super simple. Other products do not offer the extra features for database and reporting. As well, it offers all the connection types you can possibly think of. The ability to automate tasks for regular servers and workstations is amazing!
Tina Cline profile photo

Chrome Remote Desktop

Chrome Remote Desktop is much more user-friendly that Symantec Endpoint Protection. Support is marginally better with Chrome as well.Symantec's solution is hard to set up and admin, it also uses a lot of memory that can only be freed with rebooting. The downside to memory usage I suppose can be offset by encryption gains.
Maurice Samuels profile photo

Return on Investment

ASG-Remote Desktop

  • Saves DevOps team time recovering from forgotten credentials.
  • Saves DevOps team time from recovering lost/misplaced connection info.
No photo available

Chrome Remote Desktop

  • The biggest positive impact has been cost savings. There is no cost to install/use it
  • It is available across a wide range of devices, which in any organization, there are already a host of all kinds of different devices that people use, so most anyone can utilize it on the device that they have
  • It helps to save time from the IT department/technician point of view, since they really don't have to take the time to train users in how to use the software. It also saves the IT department time in not having to read through documentation to try and get the software to work
No photo available

Pricing Details

ASG-Remote Desktop

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Chrome Remote Desktop

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ASG-Remote Desktop
10.0
Chrome Remote Desktop
8.8

Likelihood to Renew

ASG-Remote Desktop
Chrome Remote Desktop
7.0

Usability

ASG-Remote Desktop
Chrome Remote Desktop
9.2

Support

ASG-Remote Desktop
Chrome Remote Desktop
7.9

Implementation

ASG-Remote Desktop
Chrome Remote Desktop
10.0

Add comparison