ASG-Remote Desktop vs Chrome Remote Desktop

Likelihood to Recommend

If multiple sets of credentials and User Directories are involved across the servers you're connecting to, this is a huge help in organizing them all and managing changes over time. Having multiple concurrent server connections in tabs instead of separate windows is also much more convenient. While we're only using RDP, there are multiple connection methods to facilitate a mixed environment.

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Verified User

Director in Research & Development

Financial Services Company, 1-10 employees

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It is well suited in cases where your company/organization is looking for a low/no cost remote desktop solution, or is looking for something that can be used by most anyone right away. Most organizations don't want things to be too complex, especially with a remote desktop solution, which is generally not very complex software to begin with. It would be less appropriate in cases where the company/organization has already purchased licensing for a commercial product, and/or has been heavily using a commercial product for some time.

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Verified User

Supervisor in Information Technology

Education Management Company, 1001-5000 employees

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Feature Rating Comparison

ASG-Remote Desktop

Chrome Remote Desktop

File transfer

Secure remote access with Smart Card authentication

Access to sleeping/powered-off computers

Over-the-Internet remote session

Remote management of servers & workstations

Remote Active Directory® management

Centralized management dashboard

Session record

Multi-platform remote control

Screen sharing

Instant message

Initiate remote control from mobile

Annotations

Monitoring and Alerts

Pros

Organize remote desktop connections
Provide easy and fast connections
Backup and restore configurations

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Tina Cline

IT Support Specialist

270net TechnologiesInformation Technology and Services, 11-50 employees

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Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users.
This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy.
The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection.
The mobile app is also really really well done.

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Ho'omana Nathan Horton

Graduate teaching/research assistant

Journal of Linguistic GeographyResearch, 5001-10,000 employees

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Cons

I'd like to be able to tag computers by criteria (ie location, function, etc) then be able to sort them in the left-hand pane.

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Steve P

Information Technology Manager

Human Resources FirmHuman Resources, 51-200 employees

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I like this software in general very much. The only problem is that there are times when the ram consumption of my computer increases too much, for a few seconds. This causes my computer and connection to freeze. It is not completely stable.

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Isabella Houghton

Project Analyst

AlascomInformation Technology & Services, 51-200 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Chrome Remote Desktop 7.0

Based on 2 answers

A very easy lightweight tool that is completely scalable and deployed via google admin platform. The tool is free to use and works extremely well with the chrome devices we currently have deployed. Any organization using chrome or google suites should look into this tool as it's much easier to use then other remote software in the market

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Verified User

Manager in Research & Development

Information Technology and Services Company, 51-200 employees

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Usability

No score

No answers yet

No answers on this topic

Chrome Remote Desktop 9.9

Based on 3 answers

I would rarely give a 10 for usability to any tool, but Chrome Remote Desktop doesn't deserves 9 either :) I find all options easy to understand. I don't have to work my brain to understand how things work when using Chrome Remote Desktop.

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Ravinder Gupta

Senior Oracle Database Administrator

CGIInformation Technology and Services, 10,001+ employees

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Support Rating

No score

No answers yet

No answers on this topic

Chrome Remote Desktop 5.0

Based on 10 answers

The only support I ever accessed were help files and web tutorials. I never tried to access personal support, mostly because I don't believe much of it is available. As a free service, my expectations for support are pretty low; that said, Chrome Remote Desktop is easy enough to configure and troubleshoot even with limited technical knowledge.

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Verified User

Manager in Human Resources

Construction Company, 201-500 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Chrome Remote Desktop 10.0

Based on 1 answer

None, its quick and easy

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Verified User

Employee in Information Technology

Higher Education Company, 1001-5000 employees

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Alternatives Considered

ASG-Remote is very flexible and with so many options available it makes the configuration you want for your setup super simple. Other products do not offer the extra features for database and reporting. As well, it offers all the connection types you can possibly think of. The ability to automate tasks for regular servers and workstations is amazing!

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Tina Cline

IT Support Specialist

270net TechnologiesInformation Technology and Services, 11-50 employees

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I've used TeamViewer, AnyDesk, Go to My PC, and Microsoft Remote Desktop to access PCs remotely. Chrome Remote Desktop is one of the best remote desktop programs. The other programs are more expensive and provide fewer features than Chrome Remote Desktop. It is much easier to switch among multiple PCs using Chrome Remote Desktop than some of the other mentioned programs.

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Allen Shapiro

Executive Vice President

List Service Direct IncMarketing and Advertising, 1-10 employees

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Return on Investment

Saves DevOps team time recovering from forgotten credentials.
Saves DevOps team time from recovering lost/misplaced connection info.

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Verified User

Director in Research & Development

Financial Services Company, 1-10 employees

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Chrome licensing is better priced than MS, so this is positive.
Utilizing multiple desktops to submit and monitor long-running batch jobs reduces the need for only 1 desktop to submit and admin job scheduling, this is also a positive.
Patching is a negative, it is too often and too time-consuming.

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Maurice Samuels

DBA

Duquesne Light CompanyUtilities, 1001-5000 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

ASG-Remote Desktop

Chrome Remote Desktop

ASG-Remote Desktop

Chrome Remote Desktop

ASG-Remote Desktop

Chrome Remote Desktop

ASG-Remote Desktop

Chrome Remote Desktop

ASG-Remote Desktop

Chrome Remote Desktop

Likelihood to Recommend