ASG-Remote Desktop vs Chrome Remote Desktop

Likelihood to Recommend

If multiple sets of credentials and User Directories are involved across the servers you're connecting to, this is a huge help in organizing them all and managing changes over time. Having multiple concurrent server connections in tabs instead of separate windows is also much more convenient. While we're only using RDP, there are multiple connection methods to facilitate a mixed environment.

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Verified User

Director in Research & Development

Financial Services Company, 1-10 employees

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It is well suited in cases where your company/organization is looking for a low/no cost remote desktop solution, or is looking for something that can be used by most anyone right away. Most organizations don't want things to be too complex, especially with a remote desktop solution, which is generally not very complex software to begin with. It would be less appropriate in cases where the company/organization has already purchased licensing for a commercial product, and/or has been heavily using a commercial product for some time.

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Verified User

Supervisor in Information Technology

Education Management Company, 1001-5000 employees

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Feature Rating Comparison

ASG-Remote Desktop

Chrome Remote Desktop

File transfer

Secure remote access with Smart Card authentication

Access to sleeping/powered-off computers

Over-the-Internet remote session

Remote management of servers & workstations

Remote Active Directory® management

Centralized management dashboard

Session record

Multi-platform remote control

Screen sharing

Instant message

Initiate remote control from mobile

Annotations

Monitoring and Alerts

Pros

Organize remote desktop connections
Provide easy and fast connections
Backup and restore configurations

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Tina Cline

IT Support Specialist

270net TechnologiesInformation Technology and Services, 11-50 employees

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Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users.
This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy.
The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection.
The mobile app is also really really well done.

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Ho'omana Nathan Horton

Graduate teaching/research assistant

Journal of Linguistic GeographyResearch, 5001-10,000 employees

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Cons

I'd like to be able to tag computers by criteria (ie location, function, etc) then be able to sort them in the left-hand pane.

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Steve P

Information Technology Manager

Human Resources FirmHuman Resources, 51-200 employees

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The session can be seen on the screen of the workstation. Could be a privacy issue. It DOESN'T work like traditional RDP, much closer to a screen sharing support session.
There is no built in File Transfer. Its not a deal breaker, but definitely an annoyance.

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Verified User

Employee in Information Technology

Higher Education Company, 1001-5000 employees

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Likelihood to Renew

No score

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Chrome Remote Desktop 7.0

Based on 2 answers

A very easy lightweight tool that is completely scalable and deployed via google admin platform. The tool is free to use and works extremely well with the chrome devices we currently have deployed. Any organization using chrome or google suites should look into this tool as it's much easier to use then other remote software in the market

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Verified User

Manager in Research & Development

Information Technology and Services Company, 51-200 employees

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Usability

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Chrome Remote Desktop 9.2

Based on 3 answers

I would rarely give a 10 for usability to any tool, but Chrome Remote Desktop doesn't deserves 9 either :) I find all options easy to understand. I don't have to work my brain to understand how things work when using Chrome Remote Desktop.

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Ravinder Gupta

Senior Oracle Database Administrator

CGIInformation Technology and Services, 10,001+ employees

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Support

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Chrome Remote Desktop 7.9

Based on 4 answers

While I haven't needed to contact Chrome Remote Desktop directly, I have googled the internet to find out how to perform certain tasks on Chrome Remote Desktop and easily found the info I was searching for as Chrome Remote Desktop is a very popular program used by many people and there is plenty of information out there.

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Allen Shapiro

Executive Vice President

List Service Direct IncMarketing and Advertising, 1-10 employees

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Implementation

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Chrome Remote Desktop 10.0

Based on 1 answer

None, its quick and easy

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Verified User

Employee in Information Technology

Higher Education Company, 1001-5000 employees

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Alternatives Considered

ASG-Remote is very flexible and with so many options available it makes the configuration you want for your setup super simple. Other products do not offer the extra features for database and reporting. As well, it offers all the connection types you can possibly think of. The ability to automate tasks for regular servers and workstations is amazing!

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Tina Cline

IT Support Specialist

270net TechnologiesInformation Technology and Services, 11-50 employees

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Chrome Remote Desktop is much more user-friendly that Symantec Endpoint Protection. Support is marginally better with Chrome as well.Symantec's solution is hard to set up and admin, it also uses a lot of memory that can only be freed with rebooting. The downside to memory usage I suppose can be offset by encryption gains.

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Maurice Samuels

DBA

Duquesne Light CompanyUtilities, 1001-5000 employees

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Return on Investment

Saves DevOps team time recovering from forgotten credentials.
Saves DevOps team time from recovering lost/misplaced connection info.

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Verified User

Director in Research & Development

Financial Services Company, 1-10 employees

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The biggest positive impact has been cost savings. There is no cost to install/use it
It is available across a wide range of devices, which in any organization, there are already a host of all kinds of different devices that people use, so most anyone can utilize it on the device that they have
It helps to save time from the IT department/technician point of view, since they really don't have to take the time to train users in how to use the software. It also saves the IT department time in not having to read through documentation to try and get the software to work

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Verified User

Supervisor in Information Technology

Education Management Company, 1001-5000 employees

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Likelihood to Recommend