ASG-Remote Desktop vs Chrome Remote Desktop

ASG-Remote Desktop

Best for users that have many desktops or servers they need to login to. Great in my environment of multiple clients and the need for fast login and resolution of their issue. If you have a large infrastructure or multiple clients, this is a product you need!

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Tina Cline

IT Support Specialist

270net TechnologiesInformation Technology and Services, 11-50 employees

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Chrome Remote Desktop

Chrome Remote Desktop is great for accessing machines remotely which cannot be accessed via Microsoft's Remote Desktop. It's especially nice for accessing machines of varying operating systems from a machine of a single operating system. For example, if I'm on my Windows laptop, I can always use Microsoft Remote Desktop to connect to local machines (or machines via a VPN), but I can't do the same with Macs. I can do both from Chrome Remote Desktop though, and this program is very lightweight, which is nice.

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Ho'omana Nathan Horton

Graduate teaching/research assistant

Journal of Linguistic GeographyResearch, 5001-10,000 employees

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Feature Rating Comparison

ASG-Remote Desktop

9.8

Chrome Remote Desktop

7.8

File transfer

10.0

6.8

Secure remote access with Smart Card authentication

10.0

—

Access to sleeping/powered-off computers

10.0

7.2

Over-the-Internet remote session

10.0

8.6

Remote management of servers & workstations

10.0

6.0

Remote Active Directory® management

10.0

Centralized management dashboard

8.5

7.3

Session record

10.0

5.0

Multi-platform remote control

10.0

7.8

Screen sharing

—

9.2

Initiate remote control from mobile

—

8.3

Monitoring and Alerts

—

10.0

Pros

Organize remote desktop connections
Provide easy and fast connections
Backup and restore configurations

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Tina Cline

IT Support Specialist

270net TechnologiesInformation Technology and Services, 11-50 employees

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Setup is simple. Install the app, log in, choose a pin. You're good to go.
Performance is fast. I can even stream games fairly well.
The connections have been pretty stable. No serious issues.

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Verified User

Employee in Information Technology

Higher Education Company, 1001-5000 employees

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Cons

Can be overly complicated at first, but you can add into the features as you build your organization skills

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Tina Cline

IT Support Specialist

270net TechnologiesInformation Technology and Services, 11-50 employees

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The session can be seen on the screen of the workstation. Could be a privacy issue. It DOESN'T work like traditional RDP, much closer to a screen sharing support session.
There is no built in File Transfer. Its not a deal breaker, but definitely an annoyance.

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Verified User

Employee in Information Technology

Higher Education Company, 1001-5000 employees

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Likelihood to Renew

No score

No answers yet

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Chrome Remote Desktop7.2

Based on 2 answers

I like it for the most part. I'm still trying to find a way around the screen issues. It shouldn't show what I'm doing on my remote computer while I'm connected unless I specify that.

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Verified User

Employee in Information Technology

Higher Education Company, 1001-5000 employees

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Usability

No score

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Chrome Remote Desktop7.5

Based on 2 answers

Still, managing the screen is annoying. Don't show what I'm doing on my remote computer. Also annoying if you're remoting into a computer with 2 monitors.

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Verified User

Employee in Information Technology

Higher Education Company, 1001-5000 employees

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Support

No score

No answers yet

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Chrome Remote Desktop10.0

Based on 1 answer

We don't use their support

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Verified User

Employee in Information Technology

Higher Education Company, 1001-5000 employees

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Implementation

No score

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Chrome Remote Desktop10.0

Based on 1 answer

None, its quick and easy

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Verified User

Employee in Information Technology

Higher Education Company, 1001-5000 employees

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Alternatives Considered

ASG-Remote is very flexible and with so many options available it makes the configuration you want for your setup super simple. Other products do not offer the extra features for database and reporting. As well, it offers all the connection types you can possibly think of. The ability to automate tasks for regular servers and workstations is amazing!

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Tina Cline

IT Support Specialist

270net TechnologiesInformation Technology and Services, 11-50 employees

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Still up in the air about which solution is best. We're actually leaning towards Windows RDP via Citrix session right now. It is secure, fast, and easy.

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Verified User

Employee in Information Technology

Higher Education Company, 1001-5000 employees

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