ASG-Remote Desktop vs Chrome Remote Desktop

ASG-Remote Desktop

Best for users that have many desktops or servers they need to login to. Great in my environment of multiple clients and the need for fast login and resolution of their issue. If you have a large infrastructure or multiple clients, this is a product you need!

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Tina Cline

IT Support Specialist

270net TechnologiesInformation Technology and Services, 11-50 employees

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Chrome Remote Desktop

Chrome Remote Desktop is great for accessing machines remotely which cannot be accessed via Microsoft's Remote Desktop. It's especially nice for accessing machines of varying operating systems from a machine of a single operating system. For example, if I'm on my Windows laptop, I can always use Microsoft Remote Desktop to connect to local machines (or machines via a VPN), but I can't do the same with Macs. I can do both from Chrome Remote Desktop though, and this program is very lightweight, which is nice.

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Ho'omana Nathan Horton

Graduate teaching/research assistant

Journal of Linguistic GeographyResearch, 5001-10,000 employees

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Feature Rating Comparison

ASG-Remote Desktop

9.8

Chrome Remote Desktop

7.8

File transfer

10.0

7.1

Secure remote access with Smart Card authentication

10.0

—

Access to sleeping/powered-off computers

10.0

7.1

Over-the-Internet remote session

10.0

8.9

Remote management of servers & workstations

10.0

6.2

Remote Active Directory® management

10.0

7.4

Centralized management dashboard

8.5

7.8

Session record

10.0

5.0

Multi-platform remote control

10.0

8.4

Screen sharing

—

9.4

Initiate remote control from mobile

—

8.8

Monitoring and Alerts

—

10.0

Pros

Organize remote desktop connections
Provide easy and fast connections
Backup and restore configurations

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Tina Cline

IT Support Specialist

270net TechnologiesInformation Technology and Services, 11-50 employees

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Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users.
This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy.
The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection.
The mobile app is also really really well done.

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Ho'omana Nathan Horton

Graduate teaching/research assistant

Journal of Linguistic GeographyResearch, 5001-10,000 employees

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Cons

Can be overly complicated at first, but you can add into the features as you build your organization skills

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Tina Cline

IT Support Specialist

270net TechnologiesInformation Technology and Services, 11-50 employees

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This program is NOT easy for end-users to set up on their own.
The PIN requirement is secure (which is nice), but it'd be nice to have the option to have an alphanumeric password or something.

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Ho'omana Nathan Horton

Graduate teaching/research assistant

Journal of Linguistic GeographyResearch, 5001-10,000 employees

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Likelihood to Renew

No score

No answers yet

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Chrome Remote Desktop7.2

Based on 2 answers

I like it for the most part. I'm still trying to find a way around the screen issues. It shouldn't show what I'm doing on my remote computer while I'm connected unless I specify that.

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Verified User

Employee in Information Technology

Higher Education Company, 1001-5000 employees

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Usability

No score

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Chrome Remote Desktop8.6

Based on 3 answers

I would rarely give a 10 for usability to any tool, but Chrome Remote Desktop doesn't deserves 9 either :) I find all options easy to understand. I don't have to work my brain to understand how things work when using Chrome Remote Desktop.

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Ravinder Gupta

Senior Oracle Database Administrator

CGIInformation Technology and Services, 10,001+ employees

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Support

No score

No answers yet

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Chrome Remote Desktop10.0

Based on 1 answer

We don't use their support

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Verified User

Employee in Information Technology

Higher Education Company, 1001-5000 employees

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Implementation

No score

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Chrome Remote Desktop10.0

Based on 1 answer

None, its quick and easy

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Verified User

Employee in Information Technology

Higher Education Company, 1001-5000 employees

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Alternatives Considered

ASG-Remote is very flexible and with so many options available it makes the configuration you want for your setup super simple. Other products do not offer the extra features for database and reporting. As well, it offers all the connection types you can possibly think of. The ability to automate tasks for regular servers and workstations is amazing!

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Tina Cline

IT Support Specialist

270net TechnologiesInformation Technology and Services, 11-50 employees

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Bomgar is probably one of the best support/Unattended remote access solutions out there. LogMeIn is a close second. However, the cost of both these solutions can be daunting. However, a third option, Jump Desktop, is slick since it uses a propriety 'fluid' streaming protocol combined with the option to use remote desktop via proxy. For my personal needs I find using Jump Desktop better. However, for business, I turn to Bomgar.

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Dustin Blad

Software Engineer

Northwest Bank TechnologyComputer Software, 1-10 employees

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Return on Investment

Simple use and easy to set up
Fast connections means faster service to your clients/users
Easy to share across other users for connections

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Tina Cline

IT Support Specialist

270net TechnologiesInformation Technology and Services, 11-50 employees

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Chrome Remote Desktop provides a positive ROI as you no longer need to pay for on-site visits to configure or troubleshoot a software issue. The ability to remotely connect allows you to be more flexible with your support team as they only need an internet connection to use this tool and remotely support devices in the field.
Our organization uses Google Suites and it's platforms to manage our devices, having a google app - Chrome Remote Desktop makes perfect sense as it compliments the platform and configuration of our hardware already, no need for third-party applications.
If there is a problem with the internet connection at a site, Chrome Remote Desktop is obsolete and can
t be used, meaning a service-call or site visit is needed.

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Verified User

Manager in Research & Development

Information Technology and Services Company, 51-200 employees

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