What users are saying about

ASG-Remote Desktop vs Cisco Webex Support

ASG-Remote Desktop
15 Ratings
Cisco Webex Support
64 Ratings

ASG-Remote Desktop

15 Ratings
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Score 6.1 out of 100

Based on 15 reviews and ratings

Cisco Webex Support

64 Ratings
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Score 7.9 out of 100

Based on 64 reviews and ratings

Feature Set Ratings

  • ASG-Remote Desktop ranks higher in 1 feature set: Remote Administration

Remote Administration

9.6

ASG-Remote Desktop

96%
6.5

Cisco Webex Support

65%
ASG-Remote Desktop ranks higher in 8/14 features
ASG-Remote Desktop ranks higher in 8/14 features

File transfer

8.0
80%
2 Ratings
8.2
82%
9 Ratings

Secure remote access with Smart Card authentication

10.0
100%
1 Rating
9.0
90%
5 Ratings

Access to sleeping/powered-off computers

10.0
100%
1 Rating
6.0
60%
5 Ratings

Over-the-Internet remote session

10.0
100%
2 Ratings
7.8
78%
9 Ratings

Remote management of servers & workstations

10.0
100%
3 Ratings
1.7
17%
5 Ratings

Remote Active Directory® management

10.0
100%
1 Rating
5.4
54%
5 Ratings

Centralized management dashboard

8.4
84%
2 Ratings
6.6
66%
7 Ratings

Session record

10.0
100%
1 Rating
8.6
86%
7 Ratings

Multi-platform remote control

10.0
100%
2 Ratings
5.4
54%
7 Ratings

Screen sharing

N/A
0 Ratings
8.1
81%
9 Ratings

Instant message

N/A
0 Ratings
7.4
74%
7 Ratings

Initiate remote control from mobile

N/A
0 Ratings
4.6
46%
6 Ratings

Annotations

N/A
0 Ratings
6.9
69%
7 Ratings

Monitoring and Alerts

N/A
0 Ratings
6.0
60%
5 Ratings

Attribute Ratings

  • ASG-Remote Desktop is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

10.0

ASG-Remote Desktop

100%
3 Ratings
7.2

Cisco Webex Support

72%
11 Ratings

Likelihood to Renew

ASG-Remote Desktop

N/A
0 Ratings
9.1

Cisco Webex Support

91%
3 Ratings

Usability

ASG-Remote Desktop

N/A
0 Ratings
7.0

Cisco Webex Support

70%
1 Rating

Support Rating

ASG-Remote Desktop

N/A
0 Ratings
1.2

Cisco Webex Support

12%
5 Ratings

Likelihood to Recommend

ASG-Remote Desktop

If multiple sets of credentials and User Directories are involved across the servers you're connecting to, this is a huge help in organizing them all and managing changes over time. Having multiple concurrent server connections in tabs instead of separate windows is also much more convenient. While we're only using RDP, there are multiple connection methods to facilitate a mixed environment.

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Anonymous | TrustRadius Reviewer
Verified User
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Cisco Webex Support

We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.

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Anonymous | TrustRadius Reviewer
Verified User
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Pros

ASG-Remote Desktop

  • Organize remote desktop connections
  • Provide easy and fast connections
  • Backup and restore configurations

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Tina Cline | TrustRadius Reviewer
Tina Cline
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Cisco Webex Support

  • Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
  • Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
  • Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.

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Kurt Ferguson | TrustRadius Reviewer
Kurt Ferguson
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Cons

ASG-Remote Desktop

  • I'd like to be able to tag computers by criteria (ie location, function, etc) then be able to sort them in the left-hand pane.

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Steve P | TrustRadius Reviewer
Steve P
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Cisco Webex Support

  • During initial setups it can be a little confusing.
  • The look and feel is a little rigid. It feels like it is in need of a smoother UI update.
  • When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.

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Shawn Oudavanh | TrustRadius Reviewer
Shawn Oudavanh
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Pricing Details

ASG-Remote Desktop

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

Cisco Webex Support

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

Likelihood to Renew

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

Cisco Webex Support

Cisco Webex Support 9.1
Based on 3 answers
The Enterprise package we purchased (Event Center, Remote Support, Meeting Center, and Training Center) for 100 users is the same annual price as GoToMeeting for 25 users. We will renew as it is a package deal. If it were just WebEx Remote Support, we would not renew at all.

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Zak Gunnells | TrustRadius Reviewer
Zak Gunnells
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Usability

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

Cisco Webex Support

Cisco Webex Support 7.0
Based on 1 answer
Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless.

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

Support Rating

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

Cisco Webex Support

Cisco Webex Support 1.2
Based on 5 answers
As a user of Cisco Webex Support, I have never had to contact Cisco for technical support as it is a very easy to use tool.

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Julio Cesar Lara Favela | TrustRadius Reviewer
Julio Cesar Lara Favela
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Alternatives Considered

ASG-Remote Desktop

ASG-Remote is very flexible and with so many options available it makes the configuration you want for your setup super simple. Other products do not offer the extra features for database and reporting. As well, it offers all the connection types you can possibly think of. The ability to automate tasks for regular servers and workstations is amazing!

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Tina Cline | TrustRadius Reviewer
Tina Cline
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Cisco Webex Support

I would say that Cisco Webex Support stacks up pretty evenly in capability, but in some regards (video clarity, toll-free access, etc.) they were even better. Where they did provide a better solution for toll-free access on audio bridges, their audio quality was worse for those that wanted to use VoIP for the audio conference bridge.

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Anonymous | TrustRadius Reviewer
Verified User
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Return on Investment

ASG-Remote Desktop

  • Saves DevOps team time recovering from forgotten credentials.
  • Saves DevOps team time from recovering lost/misplaced connection info.

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Anonymous | TrustRadius Reviewer
Verified User
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Cisco Webex Support

  • WebEx Support Center works pretty excellently for us as we are a small shop. We are experienced and have pretty good skill sets. WebEx Support Center is an excellent product for our use cases with our users and client to troubleshoot issues.
  • WebEx Support Center is more expensive than our previous product MXIE or Logmein. It has a more user-friendly UI, and overall performance is better and reliable.

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Anonymous | TrustRadius Reviewer
Verified User
View all 11 answers on this topic

Screenshots

Cisco Webex Support

—

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