What users are saying about
85 Ratings
15 Ratings
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Score 6.1 out of 100
85 Ratings
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Score 7.6 out of 100

Feature Set Ratings

    Remote Administration

    9.6

    ASG-Remote Desktop

    96%

    Kaseya VSA

    Feature Set Not Supported
    N/A
    ASG-Remote Desktop ranks higher in 9/9 features

    File transfer

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Secure remote access with Smart Card authentication

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Access to sleeping/powered-off computers

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Over-the-Internet remote session

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Remote management of servers & workstations

    10.0
    100%
    3 Ratings
    N/A
    0 Ratings

    Remote Active Directory® management

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Centralized management dashboard

    8.4
    84%
    2 Ratings
    N/A
    0 Ratings

    Session record

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Multi-platform remote control

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • ASG-Remote Desktop is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    10.0

    ASG-Remote Desktop

    100%
    3 Ratings
    8.0

    Kaseya VSA

    80%
    29 Ratings

    Likelihood to Renew

    ASG-Remote Desktop

    N/A
    0 Ratings
    10.0

    Kaseya VSA

    100%
    1 Rating

    Support Rating

    ASG-Remote Desktop

    N/A
    0 Ratings
    6.7

    Kaseya VSA

    67%
    15 Ratings

    Likelihood to Recommend

    ASG-Remote Desktop

    If multiple sets of credentials and User Directories are involved across the servers you're connecting to, this is a huge help in organizing them all and managing changes over time. Having multiple concurrent server connections in tabs instead of separate windows is also much more convenient. While we're only using RDP, there are multiple connection methods to facilitate a mixed environment.
    Anonymous | TrustRadius Reviewer

    Kaseya VSA

    If the software functioned as it was intended, it would be probably a 7 out of 10. It lacks the majority of customization that SolarWinds N-central supplies, but also supports some customization that other solutions we have tried do not.Again, if the software didn't consistently break, the ability to implement automated scripting via PowerShell and the capacity to manage 10+ endpoints at once in different windows is great.
    Ben Blissett | TrustRadius Reviewer

    Pros

    ASG-Remote Desktop

    • Organize remote desktop connections
    • Provide easy and fast connections
    • Backup and restore configurations
    Tina Cline | TrustRadius Reviewer

    Kaseya VSA

    • Being able to see systems that are not within the local network allows us to be able to troubleshoot and work with the end users no matter where they are or where we are as it is cloud based.
    • Several functions can be "automated" so staff do not have to keep going back and scanning for updates, push Windows updates and or push sensor updates.
    • VSA offers a variety of system information about all of the assets that have the endpoints installed on them so we can easily see the system specs without having to actually connect to them and pull up the SysInfo on each unit.
    Allan Eisenhauer | TrustRadius Reviewer

    Cons

    ASG-Remote Desktop

    • I'd like to be able to tag computers by criteria (ie location, function, etc) then be able to sort them in the left-hand pane.
    Steve P | TrustRadius Reviewer

    Kaseya VSA

    • Support - Like all other competitors support is OK but the product is robust enough to reduce support requirements.
    • Customer Service - another team that is a bit poor especially when the issue involves multiple departments. Otherwise, the direct rep is very friendly and professional.
    Richard Trivedi | TrustRadius Reviewer

    Pricing Details

    ASG-Remote Desktop

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Kaseya VSA

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    ASG-Remote Desktop

    No score
    No answers yet
    No answers on this topic

    Kaseya VSA

    Kaseya VSA 10.0
    Based on 1 answer
    Excellent product with easy learning curve
    Anonymous | TrustRadius Reviewer

    Support Rating

    ASG-Remote Desktop

    No score
    No answers yet
    No answers on this topic

    Kaseya VSA

    Kaseya VSA 6.7
    Based on 15 answers
    It was lots of back and forth email communication whenever I tried to solve my connection issues. I would send them detailed logs of the date, time, computer, and more of when I was experiencing connection issues. All I would get is an email back a few days later saying that they didn't find an issue in the service
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    ASG-Remote Desktop

    ASG-Remote is very flexible and with so many options available it makes the configuration you want for your setup super simple. Other products do not offer the extra features for database and reporting. As well, it offers all the connection types you can possibly think of. The ability to automate tasks for regular servers and workstations is amazing!
    Tina Cline | TrustRadius Reviewer

    Kaseya VSA

    There are other products that do some of what Kaseya does, but I've not personally worked with another product that does everything Kaseya does. Sure there are plenty of remote control products, but products that do as much as Kaseya are few and far between. Hard to go wrong with the sheer scope of functionality!
    Racey Cave | TrustRadius Reviewer

    Return on Investment

    ASG-Remote Desktop

    • Saves DevOps team time recovering from forgotten credentials.
    • Saves DevOps team time from recovering lost/misplaced connection info.
    Anonymous | TrustRadius Reviewer

    Kaseya VSA

    • It has increased the efficiency of operational tasks for our technicians
    • It has change the speed at which we are able to deploy updates and software patches
    • It caused us to spend additional money on more security tools due to concern from breaches
    Anonymous | TrustRadius Reviewer

    Screenshots

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